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Reviews of Kimberley Boutique Guest Lodge

2.5 out of 5
Kimberley Boutique Guest Lodge
25 benda hillcrest Kimberley, Kimberley, Northern Cape

Reviews

4.0
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 3 out of 5 reviews" "

8.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tembakazi

Stayed 2 nights in May 2023
Response from James on 17 May 2023
Thanks for your response it really helps us a lot to inprove on our services

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2022
Response from James on 17 May 2023
Thanks for the review, we take pride in our guest satisfaction,thank you

2/10 Terrible

Celia

Stayed 1 night in Dec 2021

4/10 Poor

E k

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Kimberley Boutique Guest Lodge on 9 Sept 2021
Thank you for your review , will will improve our services.

2/10 Terrible

Anni

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disgusted!!
We arrived just before midnight as specified on the booking. The 'Lodge' does not have a name outside, so we battled to find it. The guard said it had 2 names. He did not expect us. There was no number to dail the owners or managers. There was one unsealed teabag in a plastic cup. One pair of slippers, no towels, no globe in the bedside table, no ice in the fridge / freezer. No water, no ice, guard sleeping in the lounge. IT WAS OVERALL AN ABSOLUTE DISAPPOINTMENT. They should not be alowed to advertise on hotels.com
Stayed 1 night in Apr 2021
Response from Kimberley Boutique Guest Lodge on 7 May 2021
Hie Anni Sorry for all that , we are going to improve in our standards.