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Reviews of The Granary Hotel

3 out of 5
The Granary Hotel
Heath Lane Shenstone, Kidderminster, England

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 107 reviews" "
Rating 8 - Good. 48 out of 107 reviews" "
Rating 6 - Okay. 19 out of 107 reviews" "
Rating 4 - Poor. 6 out of 107 reviews" "
Rating 2 - Terrible. 4 out of 107 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Closed bar and restaurant
Bar and restaurant is shut, nothing on my booking to say this, looks like they open it when they feel like it, as it was set for a wedding for next day. when i asked staff all i got was "it says on their website it is shut, and this has happened before hotels.com hasnt updated their information". Nice pub down the road where we spent all evening instead
Stayed 1 night in May 2022

10/10 Excellent

Maureen

Stayed 1 night in Apr 2022

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was awful
The room was a chilly 13 degrees C, we had to request towels, there are no water glasses in the room. The cleanliness is abysmal, there was long dark hair all over the bathroom floor and shower and I am platinum blonde. The teaspoon in the tea set was unwashed, and there was only decaf. We were charged a late check in fee of £15 for checking in after 7pm even though the site says check in til 11pm. No plug sockets anywhere near the beds. The actual look and feel of the rooms don’t reflect the general photos.
Stayed 1 night in Oct 2020

4/10 Poor

Graeme

Travelled with group
Liked: Cleanliness
Stayed 1 night in Aug 2020

10/10 Excellent

chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Colin

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Brrr
Cold room took all night to get almost warm.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was bog standard with paint on bathroom floor and rusting in the hand soap holder. we found a long hair in the bed too. But staff were lovely, room was clean and bed was comfy. Peaceful and quiet night had. Breakfast was nice too so not a bad experience overall.
Stayed 1 night in Dec 2019

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were all really good and helpful but the service was slow in the restaurant. Breakfast needs a lot to be desired. Carvery was over cooked. Nice location and peaceful. Needs some TLC.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good, clean. The evening meal in their restaurant was excellent. The service was very good, felt well looked after. The breakfast was also excellent, food was very good. We will be back to stay again
Stayed 1 night in Aug 2019

8/10 Good

E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Granary hotel Kidderminster
Could do with tissurs in room also pladtic vlassrs not stable and bath slippdrywhen stepping i to shower. Bit very mice hotel staff excellent
Stayed 1 night in Aug 2019

4/10 Poor

Sheridan

Liked: Cleanliness, property conditions & facilities
Dissapointed
Had a ground floor room. Woken at 07.45 by noisy staff arriving for work. No door closer on front door so that banged every time so.eone entered. Staff cheerfully going about their work with radio playing. No consideration for the fact some of their guests would prefer not to be woken at this time!. Beds comfortable but one had no mattress cover. To access hot water instruction said turn tap clockwise to 9 o'clock position. Problem is while doing this you get splashed in ice cold water. Breakfast excellent. Nice choice service and quality.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel just had overnight stay st a wedding in nearby hotel
Stayed 1 night in Jul 2019
Response from The Granary on 30 Aug 2019
Hello, Thank you for your positive feedback. We are very happy that you enjoyed your time at The Granary Hotel and we hope to see you again. Many Thanks The Granary Hotel & Restaurant

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phyllis
It was a lovely hotel and very comfortable the food was excellent. The only quibble I have is that the bedrooms are in a separate building from the restaurant and reception area. So if you want to eat and it's pouring with rain expect to get wet. Other than that perfect.
Stayed 1 night in Jul 2019
Response from The Granary on 30 Aug 2019
Hello, Thank you for your positive feedback. We are very happy that you enjoyed your stay at The Granary Hotel and we hope to see you again. Many Thanks The Granary Hotel & Restaurant

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phyllis
Lovely hotel sadly the restuarant is separate from the actual bedrooms so if the weather's bad you are going to get wet. But the food is worth it
Stayed 1 night in Jul 2019
Response from Jo on 21 Jul 2019
Thank you for your feedback, your comments are appreciated.

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Everything was excellent. Service, staff, bar all good. Bed and pillows however were way too hard. Not a great nights sleep. Couldn’t fault anything else though.
Stayed 1 night in Jul 2019
Response from Jo on 16 Jul 2019
Thank you for your feedback, we will look at the issues raised with housekeeping. Your comments are appreciated and we do hope you will stay with us again soon.

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience from start to finish. Check in was smooth and simple. restaurant food was simply divine and reasonably priced. menu choices were amazing. staff are very pleasant and friendly especially Katie who was very helpful and friendly during dinner.
Stayed 1 night in Jul 2019
Response from Jo on 16 Jul 2019
Thank you for your feedback, we are so pleased you enjoyed your stay. I will feed your lovely comments back to Katie. We hope to see you again soon.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant service was good, food was great.
Stayed 1 night in Jul 2019
Response from Jo on 13 Jul 2019
Thank you for your feedback, your comments are very much appreciated. We do hope to see you again soon.

8/10 Good

Alan, Blackburn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very pleasant, modern & clean. Staff friendly, if a bit thin on the ground at times. Bar/restaurant very pleasant. Menu disappointing with limited choice and too few hot dishes, and a bit pricey, as were the drinks.
Stayed 1 night in Jun 2019
Response from Jo on 3 Jul 2019
Thank you for your feedback. Your comments are appreciated and we look into why there was a limited choice in the restaurant, as we usually have a Set Menu and A La Carte menu as well as bar snack menu available.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and good customer service. Reasonably priced restaurant and excellent food.
Stayed 1 night in Jun 2019
Response from Jo on 3 Jul 2019
Thank you for your feedback. Your comments are appreciated. We do hope you will stay with us again soon.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Management
A seriously disappointing stay at this Hotel. I had booked an Executive Double Room as advertised which included a Four Poster Bed and a large room with a Sofa. When I arrived I was only offered a standard twin room. This later got changed to a Superior Double Room with a free Breakfast but the reason I had chosen this Hotel, was the Room and no amount of free food makes up for it. We stayed Saturday and Sunday, and getting back to our room on Sunday evening, we food that the room had no been serviced. Whilst the towels had been changed, the bed had not been made, the crockery had not been changed and there had been no cleaning at all. The Reception Staff were always full of polite apologies and the food was good value but I will not be back.
Stayed 2 nights in May 2019
Response from Jo on 3 Jul 2019
Thank you for your feedback. we are sorry to hear about the issues experienced, we will be looking in to these as this is not at all to our usual high standard. Please accept our apologies and we do appreciate your comments.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

SJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Granary Hotel
Comfortable and friendly hotel, nice and clean. Good parking. Good choice of food and wines.
Stayed 2 nights in Mar 2019
Response from Jo on 3 Jul 2019
Thank you for your feedback, your comments are appreciated. We do hope you will stay with us again soon.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
All as should be
Stayed 1 night in Mar 2019
Response from Jo on 3 Jul 2019
Thank you for your feedback, your comments are appreciated.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kidderminster night out
Night away working 2nd night running friendly staff maintainance work going on but not while I was there.
Stayed 1 night in Dec 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Maria on 29 Oct 2018
Thank you

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
For the amount I paid 135 pounds, it was disappointing. My friends paid 75 pounds. The breakfast wasn’t edible, there were leaks in the roof, the room was okay but basic, so for 135 pounds it was terrible in comparison to other rooms for that cost, I couldn’t get early check in which again for the price was crazy.
Stayed 1 night in Oct 2018
Response from Maria on 31 Oct 2018
We are apologise for your bad experience, we do hope you contact us to discuss this matter.

4/10 Poor

P

Disliked: Cleanliness, property conditions & facilities
Awful, don't stay
I really didn't have a good stay here. I stayed for one night and it was not a good stay. To start with the room was damp. It had that "old, unlived in" smell. The room was also visited by beetles in the morning, in particular the onsuite. A sure sign of the damp being deep seated within the fabric of the premises. The service for the evening meal was pretty dire too. Ignoring the fact that the menu came from 1982, the meal was late due to the waitress forgetting to tell the kitchen and when it finally came it was not as advertised. The "chefs" had managed to forget all of the ingredients. When I pointed everything out to the reception in the morning they acknowledged that they are looking to refit the bedrooms in the near future. That, after trying to charge me for a breakfast I was not going to have. Total shambles. I will not be staying here again & I will be advising my colleagues to avoid the place too.
Stayed 1 night in Sep 2018
Response from Maria on 31 Oct 2018
We apologise for your bad experience at our Hotel, we have had refurbishments made to some of our rooms now if you'd like to come and see for yourselves. Apologies again.

8/10 Good

Patrick, Ilkley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel suited for travelers through the Midlands
On arrival was told they had no booking for me. Receptionist traced your reservation and realised no room had been allocated. Fortunately there was one room remaining.
Stayed 1 night in Sep 2018
Response from Maria on 25 Sept 2018
We are sorry the administration of your booking failed, we will look into this. We are glad you had a pleasant stay.

10/10 Excellent

Christine

An extremely comfortable stay at The Gramary.
I was extremely happy with my stay at The Granary. Staff were very friendly & helpful, the room was excellent, spotlessly clean, well-provided with facilities e.g. for tea/coffee-making & with a very pleasant view. Breakfast was very good. No problems whatsoever with parking.
Stayed 1 night in Sep 2018
Response from Maria on 25 Sept 2018
We are so glad you had a pleasant stay and do hope you return again in the future.

10/10 Excellent

George, Wath Upon Dearne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
What a great little hotel, arrived and met by friendly polite and professional staff. Booked in and went to my room in the annex which I found to be very comfortable, clean and quiet (for once in a hotel) Great facilities, room spotless and well furnished, bathroom fabulous. Had a great stay in this well positioned hotel which was capped off by an unbelievable breakfast served by great staff. Thank you to all at The Granary, will definitely be staying here again when I am in the area
Stayed 1 night in Aug 2018
Response from Maria on 25 Sept 2018
Thank you for your feedback, we do hope you will visit us again soon.

8/10 Good

Ian, Glastonbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
Really great venue for weddings / functions etc. Friendly staff, good food and service.
Stayed 1 night in Jun 2018
Response from Maria on 10 Jul 2018
Thank you for your feedback

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we thoroughly enjoyed our stay and all the staff from reception through to the restaurant were very pleasant and polite
Stayed 1 night in Jun 2018
Response from Maria on 10 Jul 2018
Thank you for your feedback

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel great value for money food lovely
Stayed 1 night in Jun 2018
Response from Maria on 10 Jul 2018
Thank you for your feedback

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Friendly staff at dinner, great guest interaction. Food was very good at dinner and breakfast. Breakfast staff had no interaction other than to say "sit where you like" which is a shame considering the interaction with the staff at dinner.
Stayed 1 night in Jun 2018
Response from Maria on 10 Jul 2018
Thank you for your feedback your comment will be taken on board.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Hilary

Liked: Cleanliness, staff & service, room comfort
Good hotel, very good food.
Hotel room ok but there is refurb planned. Food at the hotel was very good and the staff were very nice. There were problems with the bill, the main one being that Hotels.com had sent them the wrong amount which I will take up with Hotels.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
It was in a convenient place to visit family

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Beautiful food,tired accommodation
Food was wonderful and would definitely return to the restaurant. The accommodation however was cold and in need of some T L C
Stayed 1 night in Apr 2018

8/10 Good

Holliday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
Due to a mix up at another hotel we needed to find somewhere to stay the night. It was gone 6pm. Found this through a . Com site. Cheaper than turning up. Buyer beware- end cost of room with this website didn’t include VAT so dearer on paying bill. Kitchen staff really helpful esp as we have dietary requirements. ambience quiet and not hurried. Our room equipped v similar to chains such as premier inn. Tea/ coffee in our room appreciated. Room was a family room but was only provided with one hand towel and one bath sheet- didn’t bother asking for more at reception. Didn’t have breakfast as wanted to start our journey. Would stay there again but would use another . Com site or the hotel direct.
Stayed 1 night in Apr 2018

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Reception on 6 Apr 2018
Thank you for your feedback

6/10 Okay

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit noisy
Good food, great room, unfortunately stay wasn’t helped by a lack of sleep due to some gipsys that had set up nearby with their dogs barking most of the night
Stayed 1 night in Mar 2018
Response from Jo on 21 Mar 2018
Thank you for your feedback, I am sorry to hear about your disturbed night. Unfortunately we little control with regard the travelling community however, we are happy to say they have now moved on.

4/10 Poor

Malcolm

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor management controls
Serving staff excellent. Just finished washing the damp smell out of the clothes we took! Hotel let down by poor management controls. One waitress on for breakfast with 14 ish diners. Room cleaned badly. Corners in bathroom black, and mouldy on window in bedroom. Food in nearby meeting room left from when we arrived until we left. In short we won’t return.
Stayed 1 night in Feb 2018
Response from Jo on 21 Mar 2018
Thank you for your feedback, I just wanted to keep you updated that we are looking into your comments as this is far from our usual standard. We are sorry to hear you will not return, we have invested in new training throughout the hotel and are in the process of refurbishing all of our bedrooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Jo on 21 Mar 2018
Thank you for your feedback

8/10 Good

Simon

Stayed 1 night in Jan 2018
Response from Jo on 23 Jan 2018
Thank you for your feedback, we hope you stay with us again.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a stat
Clean tidy friendly staff and good value
Stayed 2 nights in Jan 2018
Response from Jo on 23 Jan 2018
Thank you for your feedback, your comments are appreciated.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room with good facilities. Good location - very quiet & peaceful but in easy reach of Kidderminster, Worcester etc.
Stayed 1 night in Nov 2017
Response from Jo on 23 Jan 2018
Our apologies we have only just seen your review. Thank you for your feedback, your comments are appreciated.