Garden Suite | Terrace/patio
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Reviews of Borrowdale Gates Hotel

4 out of 5
Borrowdale Gates Hotel
Grange-In-Borrowdale, Keswick, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 52 out of 63 reviews" "
Rating 8 - Good. 9 out of 63 reviews" "
Rating 6 - Okay. 1 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 0 out of 63 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Borrowdale Gates is a total gem. It exceeded our expectations. The staff are professional and accommodating. The breakfasts were great and we dined in all 4 nights - a first for us - largely because the cuisine and attention to detail was superb. AND the view from the dining room was breathtaking.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night Away
We had a great break at Borrowdale Gates. the place is o peaceful and the views are immense!! Even had a red squirrel pop up onto the window ledge while we had our breakfast yesterday. We will return again soon.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GORGEOUS PROPERTY SURROUNDED BY LOVELY FARMLAND WITH SHEEP
Stayed 4 nights in Sep 2023

10/10 Excellent

robert w

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never been to the lake district before. This girl is a converted manor house, with much of the elegance from earlier times, combined with a unique combination of comfortable amenities and mid-century decor. And the surrounding area was transcendent. I could see me living there I've I retire
Stayed 1 night in Aug 2023

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the Lake District
Borrowdale Gates is a lovely hotel set in a great setting in the Lake District! Super refurbished rooms, great restaurant and food, and peaceful and revitalising
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break in beautiful surroundings
Lovely hotel in stunning setting. Everything was great, staff, bedroom, service and especially good food in restaurant. Parts of hotel currently undergoing redecoration but that didn’t impact on our stay, from the parts already finished looks like it will be even lovelier.
Stayed 1 night in Jul 2023

10/10 Excellent

Ann

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is an excellent hotel with really good food and a good feel about it.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem of a hotel
Been going to the Lakes for over 20 years and we thought we had stayed at some great hotels until we stayed here. After a couple of hard years where customer service had gone down the pan, this experience was incredible. Brilliant food, excellent service and beautifully decorated. Not at tired like many other hotels.
Stayed 2 nights in Jan 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't ask for more!
Great service, really helpful, friendly staff, comfortable rooms with good beds, really good food and set in the middle of some of the most beautiful countryside in the world. A+++ hotel!
Stayed 1 night in Dec 2022

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Anat

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the surrounded natural places
Stayed 1 night in Aug 2022

10/10 Excellent

Laura

Stunning location.
Cannot fault this hotel. Location is STUNNING! Food brilliant and staff efficient and friendly. An old style country house hotel with fabulous gardens. 100% recommend
Stayed 1 night in Aug 2022

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Lake District Hotel
Our second stay and we will be back! Wonderful location, great staff, good rooms and an excellent restaurant onsite! What more can you ask for?!?!
Stayed 1 night in Jul 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quier hotel in a stunning location
Stayed 1 night in Jun 2022

8/10 Good

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hotel was lovely. We booked a delux room with a king size bed and garden view. Although we were assured it was a king size bed we thought it was a double. But it was comfortable. And our view was of the car park. Overall a perfect location and staff very polite.
Stayed 3 nights in Jul 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Borrowdale stay
Great couple of days at the hotel, room good size and bathroom too. Great views from the room /Hotel. Food very nice and service excellent. Bus to/from Keswick stops outside hotel. Lots of walks from the hotel. Had superb weather which always makes the stay a winner too but a nice place to stay whatever the weather.
Nice view of Castle Crag from the Restaurant
Stayed 2 nights in Jun 2022

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpfull staff and hospitable atmosphere
Stayed 2 nights in May 2022

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Good hotel with great views of the crags.Situated just on the edge of the village of Grange about 5 miles from Keswick. Some nice walks with an easy 40 minute walk to Lodore Falls. Regular bus service to the bridge at the entrance to Grange if you don’t want to walk back. The staff were excellent and couldn’t have been more helpful. The only negatives were the room not being serviced between days however the guy cleaning the vacant next door room freely offered to do ours when requested for fresh tea and milk supplies which earned him brownie points. Additionally the kitchen seems to struggle on Saturday night and Sunday morning. We didn’t order a starter on Saturday which seemed to upset the system. After prompting following a 30 minute wait bread and an amuse bouche arrived but our meal took 50 minutes to appear. On Sunday morning the neighbouring table were still waiting for coffees when we left despite having eaten their starter off the buffet and the arrival of their cooked breakfasts. However would I choose this hotel again? Yes I would. You certainly won’t get a better group of staff wherever you stay
Short walk to Derwentwater
Stayed 2 nights in May 2022

10/10 Excellent

Simon

Stayed 1 night in Apr 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, wonderful kitchen, beautiful location
A really great hotel in a wonderful location. Very friendly, welcoming and efficient staff. The room was clean and comfortable, and they very kindly gave us a free upgrade to a room with a balcony. The view in the morning was gorgeous. The food is amazing and they have very good and carefully chosen wine list, which is not that common in small rural hotels these days. We had a wonderful time and would certainly go back.
Stayed 1 night in Dec 2021
Response from Sue Willan, General Manager on 1 Jan 2022
So pleased you had a lovely time with us at Borrowdale Gates Hotel and we hops to se you again soon.

10/10 Excellent

John, Loretto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Nov 2021
Response from Sue Willan, General Manager on 22 Nov 2021
Thank you for your 5* hope to see you soon.

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception was very friendly, the bedroom spotless. The food was excellent and the waitering service was very good and friendly. All in all would highly recommend.
Stayed 1 night in Aug 2021

6/10 Okay

Gerald Neil

Disliked: Property conditions & facilities
Food very good but everything else was disappointing
Stayed 4 nights in Aug 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful peaceful hotel in the Lake District t
Wry welcoming and comfortable hotel in the most peaceful spot of the whole Lake District! From our fabulous welcoming from Liz, to our ar and restaurant experience everything was done to ensure we were happy’ we will be back !!!
Stayed 1 night in Jul 2021

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
The Hotel was lovely. Our room was very comfortable and clean. All of the staff were lovely, helpful and very professional. Best food I have ever had. Would definitely stay again.
Stayed 4 nights in Jul 2021

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Amazing hotel abs location. The setting is stunning. Would highly recommend and the food is exquisite. 😁
Stayed 3 nights in Jul 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in lovely surroundings
We had a warm welcome and during our three night stay the service was first class. All the staff were very friendly and the meals were excellent.
Stayed 3 nights in May 2021
Response from Sue Willan, General Manager on 1 Jun 2021
Thank you Stephen for taking the time to review the Borrowdale Gates Hotel. We do hope to see you again soon. I will pass on your thanks to the team here.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT SHORT STAY
Stayed 1 night in Dec 2020
Response from Sue Willan, General Manager on 7 Dec 2020
Thank you we hope to see you again soon. Have a lovely Christmas

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Sue Willan, General Manager on 8 Dec 2020
Many thanks for your 5 * we hope to welcome you back soon.

4/10 Poor

Harold

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely country hotel but check bed size.
Lovely hotel but our stay spoilt by an uncomfortable bed. Left early as a result. Not what we expect from a superior room. Excellent food and breakfast to die for.
Stayed 4 nights in Sep 2020

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Wonderful...highly recommend
Arrived with a wonderfully warm welcome and the excellent customer service continued throughout our whole 3 night stay! We only planned to dine in the restaurant once however the food was so delicious we decided to dine in twice...compliments to the Chef! We loved how all the dining tables faced out to the panoramic window showcasing a spectacular view of the farms and mountains around us. Our room was very clean and comfortable with great views also. As an ex hotelier in a renowned 5 red star property I was incredibly impressed with this hotel and would highly recommend it!
Stayed 3 nights in Sep 2020

10/10 Excellent

David, Bolton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a great location.All staff were wonderful and friendly.We dined in both evenings - food was superb.Breakfast was also great and staff made sure you had plenty of coffee etc.We were in ‘classic double room’ -nice view but warm with no ventilation.Bed was comfortable.TV channels not very good! Overall - excellent !!
Stayed 2 nights in Aug 2020

10/10 Excellent

Prachi, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The hotel is in the middle of mountains which is just fantastic. Feels truly countryside with great service.
Stayed 2 nights in Aug 2020
Response from Sue Willan, General Manager on 5 Aug 2020
Thank you for your wonderful feedback! We are so very lucky to work within such a beautiful environment. Hope to welcome you back soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb..great setting, lovely hotel
Fantastic setting, great staff and a tasty breakfast. Wonderful experience
Stayed 1 night in Jan 2020
Response from Sue Willan on 29 Jan 2020
We are delighted you enjoyed your stay with us. We hope to welcome you back. Kind regards

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay, thank you!
Stayed 1 night in Dec 2019
Response from Sue Willan - General Manager on 8 Jan 2020
Graham, We are delighted you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality
The best service from staff I have ever received in a hotel. Complimentary hot drinks and snacks upon arrival and free bar snacks in the afternoon.
Stayed 1 night in Dec 2019
Response from Sue Willan General Manager on 8 Jan 2020
Emma, Thank you so much for your feedback. We really appreciate it. We hope to welcome you back again soon. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake District Retreat
The staff at this hotel were very friendly and accommodating. The rooms were large by English/European standards, the views were beautiful, and the hotel was very quiet. We ate both breakfast and dinner at the hotel and both were fantastic. The dinner was delicious; however, the portions made a dinner in a French restaurant look like an all you can eat buffet. The dining room was also a tad quiet. The main road to the bridge is narrow and then a one lane road from the bridge to get to the hotel. Not uncommon in the countryside; however, these roads were narrower than what you will find around the Southern Lake District towns. Overall, it was a great hotel and a relaxing experience. We would definitely stay again and recommend this hotel to others!
Stayed 2 nights in Aug 2019
Response from Sue Willan General Manager on 29 Sept 2019
Many thanks for taking the time to leave your feedback. We are pleased you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good service and the food is excellent, room very comfortable, a beautiful hotel in quiet excellent surroundings
Stayed 3 nights in Aug 2019
Response from GM on 24 Aug 2019
Thank you for your 5 star review. We are delighted you enjoyed your stay with us and we hope to welcome you back again soon. Kind regards Sue Willan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Property is attractive inside outside could do with a bit of repair but nothing major. In a very peaceful Hamlet.
Stayed 2 nights in Aug 2019
Response from Sue on 8 Aug 2019
Many thanks for taking the time to let us know how we are doing. I will let my team know that you enjoyed their company during your stay and en-devour to keep going with the works planned to improve the re-decoration on the exterior of the building. Kind Regards Sue Willan General Manager

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in a very pretty location with friendly staff and a lovely breakfast with lots of choice. Exceptionally clean hotel.
Stayed 1 night in Aug 2019
Response from Sue on 8 Aug 2019
Thank you Annette for your 10 out of 10 review! I will pass on a special thanks to our team in the kitchen and housekeeping. I do hope that we will see you again, in the future, in this beautiful part of the Lake District. Kind Regards Sue Willan General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Borrowdale Gates Team on 23 Jul 2019
Mark, Thank you so much for your wonderful review. We hope to welcome you again soon. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the period building, the way it was furnished and the seating arrangement in the restaurant that made the most of the countryside views. The food was excellent and the staff were very helpful including tips on local walks. We should’ve booked for longer but were en route to Scotland and will definitely be back.
Stayed 1 night in Jul 2019
Response from Michele - Reception on 17 Jul 2019
Thank you for your review. Sounds like you had an amazing time exploring Borrowdale. We look forward to welcoming you again. Kind regards Borrowdale Gates Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, no nearby restaurants
Nice hotel, we had one of the executive rooms - so very nicely set out. One thing to consider is that the restaurant is the only place to eat locally unless you plan to drive / walk about 5 miles.
Stayed 1 night in May 2019
Response from Sue Reservations Manager on 4 Jun 2019
Thank you for your review. We appreciate your feedback. We are glad you enjoyed your stay. We are very remote. We hope to welcome you again soon. Kind regards Borrowdale Gates Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I hesitate to review this hotel as I'd like to keep it a secret. We both enjoyed everything about our stay there and hope to go back asap. I was taken ill and the management and staff couldn't have done more for us.
Stayed 6 nights in Apr 2019
Response from Sue General Manager on 12 May 2019
Good morning Margaret and thank you so much for taking the time to leave your review. We are all so very pleased you enjoyed your stay despite taking ill. We all very much look forward to welcoming you and David back to the Borrowdale Gates Hotel Kind Regards Sue Willan General Manager & all the Borrowdale Gates team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and warm, beautiful views, comfy beds, good food, gorgeous location
Stayed 2 nights in Feb 2019
Response from Michele Powell Reception on 19 Feb 2019
Thank you for your review. We are so pleased you enjoyed your stay and hope to welcome you again. Kind regards