Ratings based on 537 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
81% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Cheap and cheerful

Posted 14-Sep-2014
Its close to the tunnel. It's basic. Don't expect 5 star for this price !! If you want a decent meal Rocksalt is 3 mins walk. And there's a great little pub in the old town serving great fish and chips.
5 out of 5
Recommended
for Everyone
by A verified traveller from Derbyshire

A rare find

Posted 12-Sep-2014
The room was clean with plenty of tea coffee sugar and milk the views were superb,staff very professional, and it has to be said patient!! (Especially with some of the moaning people) I enjoyed my stay and will be staying end of September!with a good friend of mine.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hampshire

Burstin Hotel

Posted 07-Sep-2014
Pros: entertainment and free WiFi
Cons: hotel décor beginning to look tired
Location: Central to our needs for visiting tourist attractions such as Howletts zoo, Hythe and Dymchurch narrow gauge railway beach was pleasent
Hotel close to the beach, room comfortable, staff friendly and helpful, food enjoyable
3 out of 5
Recommended
for Everyone
by A verified traveller from Basildon, Essex

Fair Hotel

Posted 04-Sep-2014
Pros: The breakfast, the entertainment and the bar.
Cons: Parking, it's awful. On a weekend you're struggling to find a space. It really should be free for guests as well.
Location: Unfortunately, Folkestone is looking a little run down which is a shame. Get on the A259 and there's plenty of places in the surrounding area to do.
Good points about the hotel are the entertainment was good, bar was cheap and the breakfast was excellent. The not so good are the parking, and it could use a lick of paint. Still if you're like me and just looking for somewhere reasonable to sleep and not bothered about the room quality then it does the job.
3 out of 5
Recommended
for Everyone
by A verified traveller

you only get what you pay for

Posted 03-Sep-2014
Pros: the location was excellent right on the harbor plenty of pubs and restaurants near by
Cons: the decor throughout the hotel is in need of a major overhaul the car parking as bad
Location: the location was excellent right on the harbor plenty of pubs and restaurants near by
all we needed was a stopover room for two nights as a base to travel to France, the cost of room was under half the cost of other hotels in the area so we did some research on the Grand Burstin Hotel so are expectations were not very high. room very dated but clean it's a shame really as the location is excellent for family holidays and trips to France but as the saying goes you only get what you pay for
2 out of 5
by A verified traveller from Lincolnshire

An experience I will not be repeating

Posted 18-Aug-2014
Pros: Not a lot
Cons: Cleanliness. Take the room we were allocated out of action.
Location: Location was okay. Near the harbour and pubs nearby.
I booked this hotel on a non refundable basis but when I read the reviews just before my stay I felt inclined to cancel. I did contact Expedia who contacted the hotel but the hotel would not say until 24 hours before my stay whether or not I would be refunded. I therefore decided to give it a try. Mistake.We were allocated a room below ground floor and the outlook was a very very small courtyard with 2 skips backing on to it - consequently rubbish blowing about. The stairs down to our room had stains on the treads when we arrived and still there when we left. Someone had decided to do a bit of carpentry on a door at the bottom of the stairs and there were wood shavings laying about - there when we arrived and there when we left. A dirty towel was left under a radiator in the hall for 2 days of our stay. The hotel is probably a true reflection of Whitstable - dirty, uncared for and run down.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Fair enough

Posted 17-Aug-2014
Pros: Convenient
Cons: For the price, nothing
Location: Go to France, Rocksalt Restaurant
Well if you want a five star hotel for £45.00 per room per night, then you will be unhappy, we had a fab view over Folkestone harbour, easy walk to the Rocksalt restaurant, reasonable charge for the parking, comfortable bed, adequate bathroom. Easy quick drive to le Shuttle the following morning
1 out of 5
by A verified traveller

Hotel facility is horrible.

Posted 12-Aug-2014
Pros: Nothing about from the fact that it is close to the beach
Cons: The doors of the hotel room and the toilet
Toilet could not flush. Breakfast menu is rubbish. It took us 10 minutes to wait before we got a table at the restaurant. Too many people waiting to be served breakfast
3 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Good value for money

Posted 04-Aug-2014
The hotel is right on the harbour so lactation is great and walking around there are some nice places to go. The hotel needs updating, but I still think it is good hotel for short breaks at reasonable prices.
1 out of 5
by A verified traveller

Tacky and dated

Posted 01-Aug-2014
2 nights - 3 different rooms!!!! Although we were upgraded to executive floor with balcony - the views were awful and no hot water. But on yhe plus side we had a vhs player! !!!