Ratings based on 719 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
82% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Handy for ferries and very reasonably priced

Posted 21-Apr-2015
It's handy for Dover and cheap, and would use again for an overnight stop. It's very tired though, certainly seen better days.
2 out of 5
by A verified travellerfrom Essex

It's dirty

Posted 18-Apr-2015
Room was Dirty. Stained carpets and bed spread and towels . Windows filthy . Toilet dirty . Was horrible
3 out of 5
by A verified traveller

Posted 15-Apr-2015
Pros: bar area, entertainment, games area, breakfast
Cons: i feel this hotel needs a thorough deep clean
Location: good location, next to the sea. as we were visiting relatives we didnt seek things to do
was allocated a room in the 'well' of the hotel. dark and not very comfortable. window overlooked another room.
2 out of 5
by A verified traveller

Posted 09-Apr-2015
Dirty sheets- they had not been cleaned prior to our arrival, and were stained. Very crowded and not a very pleasant hotel. The breakfast was generous.
3 out of 5
Recommended
for Families
by A verified travellerfrom australia

Cocoon ....

Posted 06-Apr-2015
Pros: The location near the harbour is great.
Cons: Cleanliness of rooms.
Location: Folkestone town is lovely with many great little vintage stores, amazing Spanish tapas bar, local pubs near the harbour, the beach, beautiful gardens.
If you like hanging with coach loads of the grey set then this is the place for you! The old town nearby, the harbour, the beach all make up for the fact it feels like you're in the movie cocoon! Walls are paper thin, room not clean or cleaned properly, breakfast is good but expect a big line, staff are overwhelmed by the number of guests... Food and drinks are cheap if you can bare hanging out in the very bad 70's decor bar.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom s

Close to beech and all amenities

Posted 05-Apr-2015
Enjoyed my stay breakfast was lush plenty of fresh cooked food piping hot coffee and big variety defiantly going again
4 out of 5
Recommended
for Everyone
by A verified travellerfrom notts

good stop over hotel

Posted 30-Mar-2015
Pros: all of the above
Cons: ready for an update, but still acceptable
Location: great location, loads of bars and eateries within a short walk, good entertainment every night at the Burstin.
good hotel, used on many occasion when going to france, great location, good staff god breakfast, clean and quiet at night.
1 out of 5
by A verified travellerfrom London

Mold covered hotel

Posted 05-Feb-2015
Pros: very cheap hotel
Cons: It should be all redecorated, as all the furniture are stained and smelly.
Location: there is not much to do in Folkstone, but Dover is very close.
We had two rooms in this hotel and both had a very strong smell of mold in them. All the furniture are very old and stained. The ceiling was wet with mold. Some of the light fixtures were falling out of the ceiling sockets.. no parking space in the hotels car park
4 out of 5
Recommended
for Everyone
by A verified travellerfrom L

Good value for money,

Posted 02-Feb-2015
Went with an open mind after some of the reviews but had a brilliant stay. Remember it's a 2star and cheap deals, self service restaurant was lovely and so we're the staff. Yes were cobwebs about but nothing to get stressed about. Entertainment every night in house male singer Saturday night was fantastic. Can't wait for another weekend
3 out of 5
Recommended
for Couples
by Jillfrom Yorkshire

Flying visit

Posted 24-Jan-2015 on Hotels.com
Good basic hotel. Reception excellent and the room was comfortable with tea and coffee facilities. Enjoyed a good breakfast before leaving