Ratings based on 741 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
82% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom France

Bathroom was disgusting, toilet stained.

Posted 21-May-2015
Pros: Nothing
Cons: Everything
Not given the twin room I reserved, bathroom was extremely dirty, moved to another room ,still not a twin had to sleep on a roll out bed with this springs pocking in me all night. The staff were totally oblivious that my mum was using a rollator and disabled, not offering help with our baggage when we changed rooms. When I asked for a single bed to be put into the room I was told it would be taken care of it wasn't. This was the worst hotel I've ever stayed in.
2 out of 5
by A verified traveller

Very very basic hotel.

Posted 13-May-2015
Hotel dramatically requires some capital to be spent on it. Can only describe as very very basic.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2015
Only stayed one night, so not really anything to say. We had a balcony room which was unfortunately for smokers. I didn't know smoking was allowed indoors any more, also, did not see any choice when booking regarding smoking /non smoking rooms. Room and bathroom were acceptable, but the bed was uncomfortable. We would stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Yorkshire

Satisfactory stay but room for improvement

Posted 28-Apr-2015
Pros: Hot water and breakfast was very nice
Cons: Room very small and could have done with updating
Location: Wasn't there long enough to comment
Very small room with uninspiring view but clean and comfortable. Plenty of hot water and efficient shower. Annoying tannoy system. Excellent breakfast except for the toaster. Don't usually bother woth the TV but did on this occasion but reception/picture was terrible. Staff pleasant and helpful. Not usually charged for carpark but was on this occasion. Hope to come again but have nicer room.
3 out of 5
Recommended
for Everyone
by A verified traveller

Handy for ferries and very reasonably priced

Posted 21-Apr-2015
It's handy for Dover and cheap, and would use again for an overnight stop. It's very tired though, certainly seen better days.
2 out of 5
by A verified travellerfrom Essex

It's dirty

Posted 18-Apr-2015
Room was Dirty. Stained carpets and bed spread and towels . Windows filthy . Toilet dirty . Was horrible
3 out of 5
by A verified traveller

Posted 15-Apr-2015
Pros: bar area, entertainment, games area, breakfast
Cons: i feel this hotel needs a thorough deep clean
Location: good location, next to the sea. as we were visiting relatives we didnt seek things to do
was allocated a room in the 'well' of the hotel. dark and not very comfortable. window overlooked another room.
2 out of 5
by A verified traveller

Posted 09-Apr-2015
Dirty sheets- they had not been cleaned prior to our arrival, and were stained. Very crowded and not a very pleasant hotel. The breakfast was generous.
3 out of 5
Recommended
for Families
by A verified travellerfrom australia

Cocoon ....

Posted 06-Apr-2015
Pros: The location near the harbour is great.
Cons: Cleanliness of rooms.
Location: Folkestone town is lovely with many great little vintage stores, amazing Spanish tapas bar, local pubs near the harbour, the beach, beautiful gardens.
If you like hanging with coach loads of the grey set then this is the place for you! The old town nearby, the harbour, the beach all make up for the fact it feels like you're in the movie cocoon! Walls are paper thin, room not clean or cleaned properly, breakfast is good but expect a big line, staff are overwhelmed by the number of guests... Food and drinks are cheap if you can bare hanging out in the very bad 70's decor bar.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom s

Close to beech and all amenities

Posted 05-Apr-2015
Enjoyed my stay breakfast was lush plenty of fresh cooked food piping hot coffee and big variety defiantly going again