Ratings based on 519 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
81% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Lincolnshire

An experience I will not be repeating

Posted 18-Aug-2014
Pros: Not a lot
Cons: Cleanliness. Take the room we were allocated out of action.
Location: Location was okay. Near the harbour and pubs nearby.
I booked this hotel on a non refundable basis but when I read the reviews just before my stay I felt inclined to cancel. I did contact Expedia who contacted the hotel but the hotel would not say until 24 hours before my stay whether or not I would be refunded. I therefore decided to give it a try. Mistake.We were allocated a room below ground floor and the outlook was a very very small courtyard with 2 skips backing on to it - consequently rubbish blowing about. The stairs down to our room had stains on the treads when we arrived and still there when we left. Someone had decided to do a bit of carpentry on a door at the bottom of the stairs and there were wood shavings laying about - there when we arrived and there when we left. A dirty towel was left under a radiator in the hall for 2 days of our stay. The hotel is probably a true reflection of Whitstable - dirty, uncared for and run down.
4 out of 5
for Everyone
by A verified traveller from london

Fair enough

Posted 17-Aug-2014
Pros: Convenient
Cons: For the price, nothing
Location: Go to France, Rocksalt Restaurant
Well if you want a five star hotel for £45.00 per room per night, then you will be unhappy, we had a fab view over Folkestone harbour, easy walk to the Rocksalt restaurant, reasonable charge for the parking, comfortable bed, adequate bathroom. Easy quick drive to le Shuttle the following morning
1 out of 5
by A verified traveller

Hotel facility is horrible.

Posted 12-Aug-2014
Pros: Nothing about from the fact that it is close to the beach
Cons: The doors of the hotel room and the toilet
Toilet could not flush. Breakfast menu is rubbish. It took us 10 minutes to wait before we got a table at the restaurant. Too many people waiting to be served breakfast
3 out of 5
for Everyone
by A verified traveller from London, UK

Good value for money

Posted 04-Aug-2014
The hotel is right on the harbour so lactation is great and walking around there are some nice places to go. The hotel needs updating, but I still think it is good hotel for short breaks at reasonable prices.
1 out of 5
by A verified traveller

Tacky and dated

Posted 01-Aug-2014
2 nights - 3 different rooms!!!! Although we were upgraded to executive floor with balcony - the views were awful and no hot water. But on yhe plus side we had a vhs player! !!!
3 out of 5
by A verified traveller from S

Fine for a 1 night stop over couldn't stay longer!

Posted 31-Jul-2014
The actual room we stayed in the hotel was ok. Clean and comfortable. Hotel itself was old and smelt and needs a bit of love. Went down 1 corridor by mistake and had mushrooms or something like that growing from the carpet!! Breakfast was ok. However wife asked for milk to a waitress and you would have thought she asked for gold instead!! That all said it was just about ok for the money paid and ideal for the ferry in money. Glad we stayed the 1 night.
4 out of 5
for Everyone
by A verified traveller

Close to the beach

Posted 21-Jul-2014
Pros: close to the beach and the harbour
Cons: the outside first impression
Stay was nice, however the outside of the hotel needs a clean up as in paint job. The hotel looks old and can do with a clean up. The room was clean however.
3 out of 5
for Everyone
by A verified traveller

cheap & cheerful!

Posted 21-Jul-2014
Handy for Dover & ferries. Couldn't recommend for more than an overnight stop though.
4 out of 5
for Couples
by A verified traveller from manchester

close to harbour

Posted 15-Jul-2014
Pros: entertainment and cleanleness
Cons: the tvs
Location: local history and harbour
rooms need updating specially the tvs but very clean and comfortable
4 out of 5
for Everyone
by A verified traveller from rutland

Excellent staff

Posted 11-Jul-2014
Pros: The staff were excellent,one member in particular, Jackie a pleasant scots lady who went out of her way to be helpful.
Cons: The room was typical Brittania chairs in room 125 absolutly filthy
Location: great location
The room was typical Britannia Inns standard, run down in desperate need of a revamp the view from the window was spoilt by cigarette ends, bottles and cans thrown out by previous occupants.However the bed was clean also the bathroom although i did stand on a discarded dog biscuit on the bathroom floor!For the price you pay at this groups hotels you cannot really complain, its just the little things that are most annoying and would cost very little to put right.