Ratings based on 572 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
82% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travellerfrom West Midlands, UK

Cheap characterful hotel in good location

Posted 25-Nov-2014
Pros: Price. Location. Hassle free check in/out, and simple drive to Dover.
Cons: It needs a refurb. All interior fixtures and fittings are old and worn out.
Location: 5 minute walk to the cultural quarter, good places to eat and drink, and lots of interesting shops. Loves Big Boys Fine Burger and the Pullman
Firstly - lets remember the fundamentals - it's a Britannia Hotel (had I spotted that first I wouldnt have booked it), and it's cheap (okay, so maybe I would have.) A cheap daytrip to France offer called for an equally cheap hotel room at short notice - which I found on Expedia - £35 including breakfast. The hotel was easy to find, and there was adequate car parking (it's £3.50/night, so fair enough, and it's Parking Eye so if you're militant its free, right?). Quick easy check in yeilded the keys to a room on the first floor which was clean and furnished in the same way I guess it would have been in the 80s. The presence of an old fashioned 4:3 TV was a heartening retro touch. Suspended cork ceiling in poor condtion, and gave the room the ambience of an 80s office block while also providing poor sound isolation from neighbouring rooms and the corridor. Linen clean and adequate, as were towels. Complimentary cosmetics supplied in basic old fashioned yet functional bathroom. Folkestone is a good place for a few drinks (head for the cultural quarter), but with an early morning beckoning we arrived back at the hotel to find the entertainment in progress. If you have ever aspired to visit "The Pheonix Club" you'll find the experience entertaining - "Memory Lane," ironically banging out the oldies in their own unique style to the well hydrated oldies in the "Ballroom." Slept well. Hassle free check out, easy 10 minute drive to Dover. Would stay again but would upgrade!
1 out of 5
by A verified traveller


Posted 17-Nov-2014
First room, no lights in bathroom, floor unvacuumed and tiny. Second room much larger - floor unvacuumed horrible smell
5 out of 5
for Everyone
by A verified travellerfrom Colchester

Its great!

Posted 31-Oct-2014
Pros: Food
Cons: Fire alarm procedures
Location: Castles and more castles
We had a great time - what a bargain I mean a real bargain
4 out of 5
for Everyone
by A verified travellerfrom Milton keynes

Tired but excellent value

Posted 12-Oct-2014
Pros: The bed, the Breakfast, Locality.
Cons: It was tired decoratively
Location: Too much to list, Trips to the Continent, The garden of England.
The room was clean and the bed the best hotel bed I've slept in, Breakfast great, perfect for the traveller on a short stay
2 out of 5
by A verified travellerfrom London UK

wi-fi not working

Posted 04-Oct-2014
Pros: Excellent breakfast
Cons: Internet connection
I needed to work on the night of my stay. The wi-fi wasn't working so I simply couldn't. Reception staff told me that the system had been rebooted and it should be back on soon, that was on the Friday night and it still wasn't working on Saturday morning.
1 out of 5
by A verified traveller

Wow nasty

Posted 01-Oct-2014
Pros: The staff seemed OK
Cons: Everything. The hotel should be demolished.
This may be the nastiest hotel I have ever stayed in in my life. Fortunately it was only one night in preparation for taking the ferry to Calais the next morning.
4 out of 5
for Everyone
by A verified traveller

Nice view hotel

Posted 28-Sep-2014
Competitive price included breakfast. Nice view bit seagulls bit noisy.
4 out of 5
for Everyone
by A verified travellerfrom Kent

Excellent Value

Posted 24-Sep-2014
Pros: Staff, location, dog friendly, windows that can be opened!
Cons: TV rather temperamental ( I don't have one at home so it's a novelty!)
Location: On the harbour, short walk into town. Plenty of interesting shops. I went to Hythe, to see the ossuary at St Leonards…skulls - lots of 'em!
A pleasant, DOG FRIENDLY hotel on the harbour front. Yes, it is a little time worn, but offers excellent value. The breakfast is quite adequate - full English, cereals etc and the 3 course dinner for £9.95 really good value. I've paid a lot more and had a lot worse service and facilities. Staff were charming and I has a great time - just me and the chihuahua!
4 out of 5
for Other
by A verified travellerfrom West Yorkshire

Room was fine for the money

Posted 22-Sep-2014
Pros: Quality of the room and en suite, parking and being dog friendly
Cons: The breakfast
Location: Found it quite easily, only wanted a bed for the night so not interested in other elements
A nice enough room when I eventually found it - the place is huge. Location is god - right on the Harbour and it's useful to be able to park right there - even if it is an extra cost. Also liked being able to the the dog in with me. Most negative thing was the quality of the breakfast - not great - but then again what can you expect for the money. As a single traveller definitely one to remember.
3 out of 5
by A verified travellerfrom London

you get what you've paid for

Posted 22-Sep-2014
Pros: Location and price
Cons: Need Refurbishment
Location: very convenient location if you are on a way to ferry or just as a stop while travelling on the east coast.
It was exactly how i imagined it for the money i paid. Staff was friendly, room was tired but clean but in a very convenient location for me at the time of staying