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Reviews of Stonecross Manor Hotel

4 out of 5
Stonecross Manor Hotel
Milnthorpe Rd, Kendal, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 299 reviews" "
Rating 8 - Good. 106 out of 299 reviews" "
Rating 6 - Okay. 24 out of 299 reviews" "
Rating 4 - Poor. 11 out of 299 reviews" "
Rating 2 - Terrible. 8 out of 299 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Had a lovely meal in hotel. Room clean and warm.
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Thank you, Nick for your fabulous review and comments. We really appreciate it and hope to see you again soon. KInd Regards Helen.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you, Nicola for your amazing feedback. We appreciate it! Hope you will visit us again soon. Kind Regards Helen.

8/10 Good

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the steam room and hot tub after a day walking. Food was excellent. Staff very friendly and helpful. Will definitely stay agsin.
Response from General Manager on 7 Apr 2024
Thank you, Marcia for your lovely comments and review. We look forward to welcoming you again to the Stonecross Manor. KInd Regards Helen.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were warmly welcomed on arrival after a long journey and booked in. We made a reservation for our evening meal which was most enjoyable, hot and well presented by the staff. Our room was warm and welcoming, so thank you for a lovely stay, we look forward to returning.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Thank you, David for your fantastic review and we hope to see you again soon. Kind Regards Helen.

10/10 Excellent

Angela

Liked: Cleanliness, amenities
Lovely staff lovely place very welcoming
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Thank you, Angela for your lovely feedback and we hope to see you again. Kind Regards Helen

10/10 Excellent

Pete

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you so much, Pete for your excellent rating and we look forward to seeing you again. Kind Regards Helen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for your rating and we hope to see you again. Kind Regards Helen

10/10 Excellent

NIKI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!!
Best hotel in Kendal. Beautiful decor, spotless and very relaxing pool and leisure facilities, lovely staff, great breakfast.
Stayed 3 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you, Nikki for your kind words and excellent rating. We hope to see you again very soon. Kind Regards Helen

4/10 Poor

Simone

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for your rating. Kind Regards Helen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall hotel with easy access into kenal
A good hotel with good amenities for its size . The hotel is comfortable and warm . The staff are friendly and polite . A good selection at breakfast time with quality ingredients. Evening meal is of a good standard , however , it was totally spoiled for us on this occasion by the excessive noise from the party in the nearby room , with guests of the party spilling over into the restaurant area with roudy behaviour.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you for your feedback and constructive comments. We hope you will come an dvisit us again. Kind Regards Helen

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous relaxing stay. Large room with king size bed and ensuite. Staff were friendly and helpful. Breakfast was excellent with plenty of choice. Our only evening meal was presented nicely and tasted fabulous. A few tweaks and this would be an excellent hotel. Yes there were a few cobwebs, the decor could be done with being touched up a little, there is black around the wooden window frames and the u-bend could do with a descale but this wasnt four in a bed and everything else cancelled this out. The swimming pool, jacuzzi, steam room and sauna are a fabulous addition. Plenty of parking and although near a main road there was little road noise. Would I stay here again. A definite Yes.
Stayed 3 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you, P for your excellent rating and constructive feedback. We are in the process in redecorating all the rooms. We hope to see you again. Kind Regards Helen

8/10 Good

VAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 30 Jan 2024
Thank you, VAN for your lovely rating and hope to see you again soon. Kind Regards Helen

10/10 Excellent

Scott

Stayed 1 night in Nov 2023
Response from General Manager on 30 Jan 2024
Thank you, Scott for your excellent rating. We appreciate it! Hope to see you again soon. Kind Regards Helen.

10/10 Excellent

christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building inside and out. Easy to get to and for public transport. Friendly staff and comfortable room.
Stayed 3 nights in Nov 2023
Response from Jade on 4 Dec 2023
Thank you for your kind review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Thank you, Susan for your excellent rating and we hope to see you again. Kind Regards Helen.

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 2 night stay. Lovely warm room (end Nov.). Staff very friendly. Breakfast and evening meals superb. Good choice on afternoon menu. 20 mins walk to Kendal.
Stayed 2 nights in Nov 2023
Response from Jade on 29 Nov 2023
Thank you so much for your kind review.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Thank you for your wonderful rating and we hope to see you again soon. KInd Regards helen

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 27 Nov 2023
Thank you for your wonderful rating and we hope to see you again soon. KInd Regards helen

10/10 Excellent

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff. Pool and spa facilities are an added bonus. Food was a cut above the usual pub fare.
Stayed 1 night in Nov 2023
Response from General Manager on 11 Nov 2023
Thank you, Lottie for your kind comments and we look forward to seeing yuu again. Kind Regards Helen

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from General Manager on 11 Nov 2023
Thank you, Paul and we are glad you enjoyed your stay. We look forward to seeing you again. Kind Regards Helen

8/10 Good

Simon

Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your rating and we look forward to seeing you again. Kind Regards Helen

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing would definitely recommend
Staff were amazing. They went above and beyond! Room was spacious and clean. Best part - basically had the whole pool/ spa to myself.
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Thank you for your brillant feedback. We really appreciate it and we hope to see you again soon. Kind Regards Helen.

6/10 Okay

Margaret

Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Thank you for your rating. Kind Regards Helen

8/10 Good

Beverley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2023
Response from General Manager on 15 Oct 2023
Thank you, Beverley for your review and we hope to see you again soon. Kind Regards Helen.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goid
Good stay . Great staff
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Thank you for your lovely rating and we hope to see you again. Kind Regards Helen

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice comfortable stay only one night
Stayed 1 night in Oct 2023

8/10 Good

Jason

Liked: Staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

Reza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food heavily overpriced and I hate to say low quality. The sirloin steak was like a leather shoe sole! Room was large and decent.
Stayed 1 night in Oct 2023
Response from General Manager on 7 Oct 2023
I am sorry to hear about your steak. I hope you brought this to our attention on the evening so we can go back to our butchers and let him know. All of our food is cooked fresh and is delivered daily so I apologise if this was not rectified for you on the evening. Thank you for your constructive feedback and we hope to see you again. Kind Regards helen.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Oct 2023
Response from General Manager on 4 Oct 2023
Thank you, David for your fantastic rating and we hope to see you again soon. Kind Regards Helen

6/10 Okay

diane

Stayed 2 nights in Sep 2023
Response from General Manager on 4 Oct 2023
Thank you, Diane for your rating. We hope to see you again. Kind Regards Helen

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from General Manager on 30 Sept 2023
Thank you, Mark for your lovely rating adn we look forward to seeing you again. Kind Regards Helen.

10/10 Excellent

Margaret

Stayed 1 night in Sep 2023
Response from General Manager on 10 Sept 2023
Thank you, Margaret for your lovely rating and we hope to see you again soon. Kind Regards Helen.

10/10 Excellent

Janice

Stayed 1 night in Sep 2023
Response from General Manager on 8 Sept 2023
Thank you, Janice for your excellent rating and we hope to see you again soon. Kind Regards Helen.

10/10 Excellent

STEVEN

Stayed 2 nights in Sep 2023
Response from General Manager on 7 Sept 2023
Thank you, Steven for your fantastic rating and we hope to see you again. Kind regards Helen

10/10 Excellent

Robin M

Liked: Staff & service, amenities, property conditions & facilities
On the bus route. Also quick taxi ride from Oxenholme train station. Very nice bus to Windermere through lively countryside.
Stayed 1 night in Aug 2023
Response from general manager on 31 Aug 2023
Thank you, Robin for your helpful suggestions and we hope to see you again soon. Kind Regards Helen.

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from General Manager on 31 Aug 2023
Thank you for your excellent rating. We appreciate it and hope to see you again soon. Kind Regards Helen.

10/10 Excellent

Tony

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 29 Aug 2023
Thank you, tony for your rating. We appreciate it and we hope to see you again. Kind Regards Helen.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff great pool area clean up to date bedroom very good breakfast and evening meal.
Stayed 3 nights in Aug 2023
Response from General Manager on 29 Aug 2023
Thank you, David for your lovely comments and fantastic rating and we hope you both again soon. Kind Regards Helen.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Travel through Lake District
Beds were too small for quite large people and they had no ale beer on sale only Larger
Stayed 1 night in Aug 2023
Response from General Manager on 15 Aug 2023
Thank you for your review and we hope to see you again. We recommend upgrading to a super kingsize bed in the future, in one of our superior rooms. Kind Regards Helen.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 13 Aug 2023
Thank you for your rating and we hope to see you again. Kind regards Helen.

4/10 Poor

Megan

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on 13 Aug 2023
We are sorry we did not meet your expectations. Kind regards Helen.

10/10 Excellent

Anne

Stayed 2 nights in Aug 2023
Response from General Manager on 8 Aug 2023
Thank you, Anne for your excellent rating and we hope to see you again. Kind Regards Helen.

6/10 Okay

Richard

Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Sorry, Richard for your disappointing stay. I am unaware of any issues that you may have experienced. Kind Regards Helen

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was fine couple of minor issues but staff were supporting enough.
Stayed 2 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you, Christopher for your lovely feedback and we hope to see you again soon. Kind Regards Helen.

8/10 Good

Iliyana

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 28 Jul 2023
Thank you for your rating and we look forward to seeing you again. Kind Regards Helen

10/10 Excellent

Ruth

Stayed 1 night in Jul 2023
Response from General Manager on 25 Jul 2023
Thank you, Ruth for your positive Feedback and we hope to see you again soon. Kind Regards Helen.

8/10 Good

Fran

Liked: Staff & service, property conditions & facilities
Unexceptional
Stayed 2 nights in Jul 2023
Response from General Manager on 14 Jul 2023
Thank you, Fran for your rating. Hope to see you again soon. Kind Regards Helen.

2/10 Terrible

Joseph

Travelled with partner
Disliked: Property conditions & facilities
Very unwelcoming toilet kept blocking came down fir breakfast kept waiting to be seated wasn't spoken to where we could sit the lady on reception was so ill mannered ..never again avoid avoid
Stayed 2 nights in Jul 2023
Response from General Manager on 12 Jul 2023
We are so sorry that your stay fell below expectations. This is not something that we want our guests to experience. I sincerely apologise for this and hope you will try us again. Kind Regards Helen.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
This is the 3rd time I have stayed here. Once on my own. I shall be coming probably once a month for the foreseeable future as my son is in Kendal. Excellent after a 3hour drive to have a swim and a jacuzzi.
Stayed 1 night in Jul 2023
Response from General Manager on 12 Jul 2023
Thank you for your lovely review and we look forward to seeing you again. Kind Regards Helen.

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for Business
Great stay, perfect for business.
Stayed 1 night in Jul 2023
Response from General Manager on 12 Jul 2023
Thanks, Rob and we are so pleased that you enjoyed your stay. We hope to see you again when you are next in the area. Kind Regards Helen.