Indoor pool, pool loungers

Reviews of Quality Inn & Suites Longview Kelso

2.5 out of 5
Quality Inn & Suites Longview Kelso
723 7th Ave, Longview, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 395 out of 977 reviews" "
Rating 8 - Good. 372 out of 977 reviews" "
Rating 6 - Okay. 149 out of 977 reviews" "
Rating 4 - Poor. 47 out of 977 reviews" "
Rating 2 - Terrible. 14 out of 977 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Business traveller
Property was nice. Decent continental breakfast. Bed was great!!
Stayed 4 nights in Apr 2024

8/10 Good

Sue, Gig Harbor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy
Stayed 1 night in Apr 2024
Response from Betty Wilson on 18 Apr 2024
Sue,Thank you for the 4 out of 5 rating! We hope next time, we can make it a 5 out of 5 for you!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Betty Wilson on 18 Apr 2024
Cheryl,Thank you for taking the time to rate us. We appreciate the 4 out of 5 rating. We hope to see you again.

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Longview is a small quiet place and this is a old building but clean safe and quiet would definitely stay again
Stayed 1 night in Apr 2024
Response from Betty Wilson on 14 Apr 2024
Kai,Thank you for taking your time to share your experience with us. We are glad you enjoyed your stay & we hope to see you again soon.

10/10 Excellent

Carolyn J

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place to stay. The pool is tiny and there isn’t a hot tub.
Stayed 1 night in Mar 2024
Response from Betty Wilson on 8 Apr 2024
Carolyn J,Thank you for taking your time to share your experience us with. We are glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Christian, El Paso

Stayed 2 nights in Apr 2024
Response from Betty Wilson on 8 Apr 2024
Christian,We appreciate the 4 out of 5 rating! Thank you for taking your time to rate us. We hope next time, we can make it a 5 out of 5 for you.

10/10 Excellent

Eric, Lynnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quality Inn in Longview, WA offers a comfortable and convenient stay for travelers exploring the Pacific Northwest.
Stayed 1 night in Mar 2024
Response from Betty Wilson on 2 Apr 2024
Eric, Thank you for such kind words! We appreciate you taking the time to share your experience with us and we hope to see you again next time you’re in the PNW!

10/10 Excellent

Bharath

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Betty Wilson on 21 Mar 2024
Bharath,Thank you for taking your time to rate us! We appreciate the 5 out of 5 rating & we look forward to seeing you again soon.

8/10 Good

Sarbeswar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived late the guy at the desk was very helpful in checking us in.
Stayed 1 night in Mar 2024
Response from Betty Wilson on 20 Mar 2024
Sarbeswar,Thank you for taking your time to rate us. I will share your review with our night auditor Jesse, so he can see what an excellent job he is doing. We hope to see you again soon!

10/10 Excellent

Xia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is pretty clean. The ladies at the front desk, Lorie and Elizabeth and the Amy, the lady who takes care of breakfast are super friendly and helpful. We had a great stay with kids. We came across several of other visitors too, they were pretty polite too.
Stayed 1 night in Mar 2024
Response from Betty Wilson on 19 Mar 2024
Xia,Thank you so much for your kind words. Our goal here is to provide excellent customer service and we are glad to see we did not let you down. I will make sure to share your review with Amy, Elizabeth & Lorie so they can see what an excellent job they are doing. We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean!
Response from Betty Wilson on 14 Mar 2024
David,Thank you for taking your time to share your experience with us! We are pleased to hear that you enjoyed your stay with us and hope to see you again.

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The first non smoking room we were given was clearly smoked in and sprayed with something to mask it. We were given a different room with 2 queen beds, rather than one king bed. Place is just very dated and needs to be updated. Fine for the one night we needed, just passing through.
Stayed 1 night in Mar 2024
Response from Betty Wilson on 5 Mar 2024
Jennifer,Thank you for taking your time to share your experience with us. While, we are 100% non-smoking, unfortunately, we do have guests sometimes who don't follow the rules. If we do find out who is smoking, there is a 250 fine due to having to deep clean the rooms. We use a machine that does sometimes leave a chemical odor in the room. We are very sorry you experienced this. We just finished replacing all of our furniture and we will be replacing the flooring next. We hope you will give us another chance next time you're in the Longview/Kelso area.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and it was conveniently located for what I needed.
Stayed 1 night in Mar 2024
Response from Betty Wilson on 5 Mar 2024
Jeffrey,Thank you for your kind words. We are glad to hear you enjoyed your stay with us and we look forward to seeing you again!

4/10 Poor

Melissa, Enterprise

Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was old, stains in toilet and bathtub. Floor was dirty. Had a bit of a musty smell. Definitely needs remodeled.
Stayed 1 night in Feb 2024
Response from Betty Wilson on 22 Feb 2024
Melissa,We appreciate you taking your time to share your feedback with us. We appreciate all feedback whether its good or bad. We are in the process of renovations. We just replace all of our furniture. We do have more planned for the upcoming months. I will bring these issues to our maintenance department and housekeeping departments attention so we can get them fixed immediately. We hope you will give us another chance next time you're in the Longview/Kelso area.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe. Prefect for business trips.
Stayed 2 nights in Feb 2024
Response from Betty Wilson on 18 Feb 2024
Robert,Thank you for your 5 out of 5 rating. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Jolene, Aberdeen

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Betty Wilson on 12 Feb 2024
Jolene,Thank you for the 5 out of 5 rating! We appreciate you taking your time to rate us and we hope to see you again soon.

2/10 Terrible

Michael

Stayed 3 nights in Jan 2024
Response from Betty Wilson on 20 Mar 2024
Michael,We appreciate you taking your time to rate us. We apologize your stay did not go well. There's no review on what went wrong. Please next time, let us know about any issues and we can get it corrected immediately. We hope you will give us another chance if you are ever in the Longview/Kelso area.

4/10 Poor

Michael

Stayed 4 nights in Jan 2024
Response from Betty Wilson on 20 Mar 2024
Michael,We appreciate you taking your time to share your experience with us. We sincerely apologize your stay did not go as well as we had hoped for. Please next time, let us know what went wrong during your stay, so we can fix it immediately.

10/10 Excellent

Linda

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff were very friendly. The only thing negative was pounding done by construction workers at 8:00 a.m. and lots of noise when people ran or walked upstairs.
Stayed 1 night in Jan 2024
Response from Betty Wilson on 26 Jan 2024
Linda,Thank you for taking your time to share your experience with us. We deeply apologize for the noise you encountered during your stay. We have since then finished with the renovations. We hope you will give us another chance next time you’re in the Longview/Kelso area.

8/10 Good

Alan, San Tan Valley

Liked: Staff & service, property conditions & facilities
Much better than last stay here. In the process of upgrading hence the lower rating in some areas but when finished will be a great place to stay. The staff was very, very great.
Stayed 3 nights in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Alan,Thank you so much for taking your time to share your experience with us. We appreciate you understanding we are in the process of renovations. We appreciate your business and hope to see you again next time you're in the Longview/Kelso area.

6/10 Okay

KATHLEEN

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Kathleen,We appreciate you taking your time to rate us. We hope next time, we can make it a 5 star rating for you.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Tamara,Thank you so much for the 5 out of 5 rating! We hope to see you again soon.

8/10 Good

Julie

Stayed 2 nights in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Julie,Thank you for the 4 out of 5 rating! We hope next time, we can make it a 5 out of 5 star rating for you.

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to rest our heads
We only needed a place to rest our head for a night. The hotel is going through some renovations and our room had just gotten all new furnishings (could use a carpet shampoo and paint on the walls) but the beds were comfortable and they had plenty of options for breakfast (although the juice was more flavored water). It was nice to have a fridge & microwave as well. All the staff we encountered were very friendly. We would stay here again if we were in the area.
Stayed 1 night in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Erika,Thank you for taking your time to share your experience with us! We currently just finished replacing all of our furniture and we are working on replacing the flooring and painting as well! We appreciate your business and hope to see you again if you are ever in the Longview/Kelso area.

6/10 Okay

KELLY

Stayed 1 night in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Kelly,Thank you for the 3 out of 5 star rating. We hope next time we can make it a 5 out of 5 star rating for you!

10/10 Excellent

Abbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Friendly and helpful, always polite! They are getting new furniture for the rooms, so the lobby was a bit cluttered when we arrived, but it was well explained and completely understadable! By breakfast the following morning all the clutter was gone and everything was clean and in place. Fabulous stay!!! Breakfast was great!!! Highly recommended!
Stayed 1 night in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Abbie,Thank you so much for your kind words! We are so glad to hear your stay was wonderful. I will make sure to share your review with our staff so they can see what an excellent job they are doing. We hope to see you again soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Charles,Thank you for the 4 out of 5 rating! We hope to see you again soon.

8/10 Good

Rhonda

Stayed 1 night in Jan 2024
Response from Betty Wilson on 23 Jan 2024
Rhonda,Thank you for the 4 out of 5 rating. We appreciate your business and hope to see you again soon.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality for the money
Stayed 1 night in Dec 2023
Response from Betty Wilson on 23 Jan 2024
Victor,Thank you for taking your time to share your experience with us. We appreciate your business and hope to see you again soon.

10/10 Excellent

Elsie

Stayed 1 night in Dec 2023
Response from Betty Wilson on 23 Jan 2024
Elsie,Thank you for the 5 star review! We are so glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Zoey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Betty Wilson on 23 Jan 2024
Zoey,Thank you so much for the 10 out of 10 rating! We hope to see you again soon.

8/10 Good

Jill

Stayed 1 night in Dec 2023
Response from Betty Wilson on 23 Jan 2024
Jill,Thank you for taking your time to rate us! We hope next time, we can make your stay a 5 out of 5 for you!

6/10 Okay

Janell

Travelled with partner
Stayed 1 night in Dec 2023
Response from Betty Wilson on 23 Jan 2024
Janell,Thank you for the 3 out of 5 star rating. We appreciate your business and if you ever find yourself in the Longview/kelso area, we hope you will choose us to serve your lodging needs.

6/10 Okay

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service
Bedding & pillows comfy. Didn’t care for location, felt very industrial.
Stayed 1 night in Dec 2023
Response from Betty Wilson on 23 Jan 2024
Jeanne,Thank you for taking your time for share your experience with us. While we are in a more industrial area, it is very safe. We are glad you enjoyed the beds and the pillows. If you are ever in the Longview/Kelso area again, we hope to see you again!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice for a quick overnight stay!
The room was clean and there is a refrigerator, microwave and coffee maker as well as an iron and ironing board. The morning breakfast was good, good coffee and selection of items, the only thing missing was a cheese slice! I made a breakfast sandwich with a toasted english muffin, a sausage patty and an egg, it was good, but I was missing the cheese 😊 otherwise great overnight stay!
Stayed 1 night in Dec 2023
Response from Betty Wilson on 13 Dec 2023
Robin,Thank you for taking your time to share your experience with us! I will pass along your recommendation to add sliced cheese to our breakfast! We are always looking for ways to improve! We hope to see you again soon!

8/10 Good

Marian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Woman who checked us in was friendly, professional and very helpful.
Stayed 1 night in Dec 2023
Response from Betty Wilson on 13 Dec 2023
Marian,Thank you for your kind words. I will share your review with our front desk staff so they can see what an excellent job they are doing. We hope to see you again next time you're in the Longview/kelso area.

8/10 Good

Terry, Woodinville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, breakfast is ok but better at Holiday Inn
Stayed 4 nights in Dec 2023
Response from Betty Wilson on 13 Dec 2023
Terry,Thank you for taking your time to share your experience with us. We are always looking for ways to improve. I will pass along your recommendation for better breakfast items. We hope to see you again soon!

2/10 Terrible

Anthony

Stayed 3 nights in Nov 2023
Response from Betty Wilson on 23 Jan 2024
Anthony,We are very sorry your stay didn't go as well as we had hoped for. We hope next time we can make it a 5 out of 5 star rating for you.

10/10 Excellent

Samuel-george

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and a good value
Stayed 1 night in Nov 2023
Response from Betty Wilson on 29 Nov 2023
Samuel,Thank you so much for the 5 out of 5 rating! We are so glad you enjoyed your stay and we look forward to seeing you again next time you're in the Longview/Kelso area.

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always pleasant and accommodating for my limited mobility.
Stayed 4 nights in Nov 2023
Response from Betty Wilson on 29 Nov 2023
Jill,Thank you for taking your time to share your experience with us. It is always a pleasure seeing you and we truly appreciate your business. We look forward to seeing you next time you're in the Longview area.

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place was “ok”. A little pricey for a budget hotel. Clean, but very outdated. Keep in mind there is no elevator for 2nd floor rooms. Given the options in the area, probably would stay again. Staff were very nice.
Stayed 1 night in Nov 2023
Response from Betty Wilson on 20 Nov 2023
Charles,We appreciate you taking your time to share your experience with us. We are in the process of renovations and will be starting January 2024. We hope to see you again next time you're in the Longview/Kelso area.

6/10 Okay

Dianne

Liked: Staff & service, room comfort
Should have asked for an upstairs room. It was noisy above us. Carpet smelled. Maybe we were in a room that previously had pets? Staff was friendly & nice.
Stayed 1 night in Nov 2023
Response from Betty Wilson on 20 Nov 2023
Dianne,Thank you for taking your time to share your experience with us. We are very sorry your stay did not go as well as you had hoped for. We apologize for smell of the carpet, while we are pet friendly we try our best to carpet clean the rooms after each stay with a pet. I will pass this along to our maintenance department so we can get this taken care of immediately.

6/10 Okay

Cathy

Liked: Cleanliness, staff & service
Off the Beaten Path
I was traveling from a visit with my brother and did not want to drive at night. I booked this based on Pet Friendly filter, but the Hotel is really in an awkward location. There were no restaurants or stores in the general vicinity, it was actually in an industrial area. It rained throughout the night and at 3:45 am I awoke to hear what I though was knocking, but it was rain water from a down spout hitting the AC outside my window. It didn't stop, and I wasn't able to get back to a sound sleep.
Stayed 1 night in Nov 2023
Response from Betty Wilson on 10 Nov 2023
Cathy, We are very sorry you did not get a good night sleep. We appreciate you bringing this to our attention. I will talk to the owner and maintenance department so we can see what we can do to fix this issue. Unfortunately, the ptac units have to be placed in that area and being in the PNW, it rains quite often.

10/10 Excellent

Jaymee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The rooms was nice and very clean
Stayed 1 night in Nov 2023
Response from Betty Wilson on 10 Nov 2023
Jaymee,Thank you so much for your kind words. We appreciate your business and hope to see you again soon.

6/10 Okay

Joseph

Stayed 2 nights in Oct 2023
Response from Betty Wilson on 2 Nov 2023
Joseph,Thank you for taking the time to rate us. We hope next time we can make it a 5 out of 5 rating for you!

8/10 Good

Matthew

Stayed 2 nights in Oct 2023
Response from Betty Wilson on 2 Nov 2023
Matthew,Thank you for the 8 out of 10 rating! We hope next time, we can make it a 10 out of 10!

8/10 Good

Holly

Liked: Cleanliness, staff & service
Disliked: Amenities
Older hotel so not as nice as I’m used to
Stayed 1 night in Oct 2023
Response from Betty Wilson on 2 Nov 2023
Holly,We appreciate you taking your time to share your experience with us. We appreciate the 4 out of 5 rating. While we are an older property, we do our best to make sure its clean and comfortable for all our guests. We are in the process of starting renovations and we expecting our furniture to arrive late December 2023/January 2024. I hope you will give us another chance next time you're in the Longview/Kelso area.

10/10 Excellent

Jennifer

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attentive staff clean room comfortable beds
Stayed 1 night in Sep 2023
Response from Betty Wilson on 23 Oct 2023
Jennifer,Thank you for taking your time to share your experience with us. We are so glad to hear you enjoyed your stay with us and we hope to see you again next time you're in the Longview/Kelso area.

4/10 Poor

Dale

Business traveller
Disliked: Property conditions & facilities
It was loud. There are no elevators but most of the rooms are on the second floor. It is clean but worn and dated. My room looked like it was decorated with furniture that was donated.
Stayed 4 nights in Oct 2023
Response from Betty Wilson on 23 Oct 2023
Dale,We are very sorry for your for the experience you had during your stay with us. We do have a lot of changes coming to our property. We are replacing all the furniture starting January 2024. I hope you will give us another chance next time you're in the Longview/Kelso area.

8/10 Good

Teresa

Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Betty Wilson on 23 Oct 2023
Teresa,Thank you so much for the 4 out of 5 rating. We are glad to hear the beds were comfortable and hope to see you again soon.