First of all I will say the cottage is lovely,and the pictures do not do it justice,the location and the surrounding area is also very nice.
However I have stayed in various rental cottages and this one is lacking in the small details that makes the difference.
On arrival there is no welcome pack (first time I have ever experienced this),no basics-milk in fridge etc,washing machine was full of washing,dishwasher full of pots,fires not made up and no toilet roll in either bathroom. I did contact the owner who said she would bring some toilet roll down as she realised she had forgot to provide these,however my husband had already dashed to the shop. The owner explained the fires had not been made up due to the winds but this it would have been beneficial if this information would have been provided. The living room was cold as one radiator wasn't working,again I contacted the owner as there was a glass collecting dripping water from the radiator which I assumed meant they were aware of the issue,we had to continuously change this glass over the course of the weekend as it was overflowing. In fairness when we told the owner we were cold they offered to drop wood off,which they did,but would just be easier if this was already there as stated in the property details.
Looking at previous reviews the same issues have not been fixed over a long period of time-oven door not shutting for example. These are little snags that cause issues for the people staying here that would not take alot to rectify. I contacted the owner regarding where to leave the keys upon checkout and waited around for her reply but after waiting around for 30 mins with no reply we decided to leave (we did not recieve a reply)
Overall the cottage has so much potential to be an amazing rental cottage but the lack of any welcoming touches lets it down.
We did really enjoy our stay and would probably return just because the cottage and location is so lovely,but do feel the lack of communication and welcome is a slight let down.