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Reviews of Grand Hotel Kazan

4 out of 5
Grand Hotel Kazan
Peterburgskaya St., 1, Kazan

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 148 reviews" "
Rating 8 - Good. 55 out of 148 reviews" "
Rating 6 - Okay. 18 out of 148 reviews" "
Rating 4 - Poor. 2 out of 148 reviews" "
Rating 2 - Terrible. 2 out of 148 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aijaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk always willing to help. Courteous, professional and provided with complimentary refreshments.
Stayed 5 nights in Nov 2021

10/10 Excellent

Gahyeon

Stayed 2 nights in Nov 2021

6/10 Okay

Oleksandr

Travelled with family
Disliked: Staff & service
The hotel did not live up the expectations
The hotel deserves strong three stars but it is very difficult to talk about four stars. Everything is very bad with the customer service. I asked to cook oatmeal on water for breakfast cause I have lactose intolerance but my request was categorically denied arguing that they do not cook individually for each client. After all I also found out that there were neither teapot nor a single cup in the room. The only plus is the close location to the city center.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience 5 , definitely I will come again! Hotel is clean, stuff is amazing and location is perfect if you are first time in Kazan!
Stayed 7 nights in Apr 2021

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Stayed 6 nights in Apr 2021

6/10 Okay

Omar

Liked: Cleanliness, staff & service
It was ok the front disk was nice and helpful but the furniture and the style of the hotel was outdated and old
Stayed 2 nights in Apr 2021

6/10 Okay

Farkhad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2020

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Georgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and stunning views of Kazan Nice interiors Good food
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Good location and nice hotel. Good size rooms Reasonable Russian style breakfast. Room smelt and felt a bit damp and musty on arrival. Room service/ cleaning tended to happen very late. Rather dated interior decor but still very pleasant. Good for the price
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location, good facilities and prompt response to requests.
Stayed 5 nights in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable. Met friends and explored the interesting major tourist highlights.
Stayed 4 nights in Jul 2019

10/10 Excellent

Stephan, Aberdeen, Scotland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very friendly and helpful staff, great location
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hôtel Kazan
The hotel is near the city center and it is a nice place to stay.
Stayed 1 night in Apr 2019

6/10 Okay

Zoulfia, San Francisco area, CA

Liked: Staff & service
Disliked: Room comfort
Acceptable hotel close to downtown, great reception personal, but if you like good food and nice ambient look for other better place.
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2018

10/10 Excellent

Sue, Lytham St. Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A liitle dated but spacious and clean. Great location.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in the center walking street. Close to many restaurants and stores.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything
Great hotel, great breakfast close to public transportation and amenities
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2018

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and breakfast
Very good hotel. Excellent breakfast. The location is unbeatable! We enjoy everything
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Казань 2018
was a little surprised, by police knocking at my door at 5 AM, trying to make me confess to something that i did not do. would be nice to have door peephole and a door chain and a coffee maker был удивлен полицейскими пришедшими в 5 утра, обвинившими меня в беспорядках б клубе в котором я не был. ссылаясь на видео камеры, которые(как оказалось) они не просматривали а так все было не плохо еще бы глазок и цепочку на дверь:)
Stayed 6 nights in May 2018

10/10 Excellent

Dmitri, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, nice stuff
Nice location, nice stuff, very good facilities, relatively new. Excellent view from the most of rooms.
Stayed 3 nights in Apr 2018
Response from Tatiana Semina on 25 Apr 2018
Dear Dmitri, thank you for choosing our hotel and feedback. We are glad you enjoyed our stay. Our staff is doing its best to meet all the requirements of our guests. We will be happy to see you again among our guests. Kind regards, Tatiana Semina, Service quality manager

10/10 Excellent

Jack , LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and Location
Best value for your money in Kazan. Hotel staff very civil and polite a bonus for Russia and speak fair if not good English. Always willing to help. Located next to shopping center with bank and food court.
Stayed 6 nights in Feb 2018
Response from Tatiana Semina on 25 Apr 2018
Dear Jack, thank you for choosing Grand Hotel Kazan and kind words. We are glad you enjoyed your stay. We appreaciate your positive feedback about our staff. It would be really great to see you again among our guests. Kind regars, Tatiana Semina, Service Quality Manager

10/10 Excellent

Azernikov, Saint-Petesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in the center
High hotel in the center with own parking. There is two restaraunts, spa-salon. There is air conditioner in rooms. Good location and view from window

10/10 Excellent

Dan, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Kazan
Great hotel, highly recommended. very friendly staff.

8/10 Good

Clue

Liked: Cleanliness, staff & service, room comfort

8/10 Good

ypeker

Liked: Cleanliness, staff & service, room comfort
TO VISIT AGAIN
It is so friendly and fantastic place to stay in Kazan.

8/10 Good

Mike, Tel Aviv, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel Kazan
Very convenient and well serviced hotel. Hotel has a connecting door to the mall next door, which was vey convenient in the minus 20 celsius temperatures outside.

10/10 Excellent

TATYANA

Stayed 1 night in Jan 2022

8/10 Good

Herbert

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Das Hotel liegt zentral, ist verkehrstechnischt trotzden sehr gut zugänglich. Es hat einen direkten Zugang zur Fußgängerzone (Petersburgskaya), die sich bis zum Kazaner Kremel erstreckt. Der PKW-Zugang erfolgt von der Rückseite. Alles ist gut und zweckmäßig organisiert und die Räumlichkeiten sind sehr sauber! Die Parkplätze befinden sich im Haus nahe des Eingangs. Bei seiner Überfüllung stehen weitere Plätze im Haus an gesicherter Stelle (Tor). Küche (warm) sehr gut. Frühstück gut aber leider fast ohne Brot/Brötchen. Rezeption sprachlich (engl.) gewandt. Alle getroffenen Mitarbeiter sehr hilfsbereit. Sehr schöner Aussichtspunkt auf höchster (17) Etage. In gleichen Komplex befindet sich eine im Warmen erreichbare Einkaifsmeile. Gesamturteil: GERNE WIEDER - Sehr zu empfehlen!
Stayed 7 nights in Jan 2022

8/10 Good

Milan

Business traveller
Liked: Staff & service, room comfort
wifi ok
Stayed 1 night in Nov 2021

2/10 Terrible

Vera

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Не место красит
Отель наверное и неплох. Не смогла объективно судить, потому что все было испорчено еще в момент регистрации. Вовремя не заселили, адекватных ответов по продолжительности ожидания не давали, администраторы вели себя несдержанно. В итоге вместо заявленного времени заселения 14.00 ключи от номера я получила в 18.00. Отель извинительных комплиментов не предоставил. Не место красит человека, а человек место😁конечно😁
Stayed 2 nights in Aug 2021

8/10 Good

Jenni

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Zariet

Stayed 4 nights in Aug 2021

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

Dinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

dmitriy

Stayed 1 night in May 2021

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Потрясающий отель,просторные номера,приветливый персонал!Очень удобная парковка!Прекрасно местоположение отеля!
Stayed 2 nights in Apr 2021

8/10 Good

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione ok da tornare
Posizione ottima. Un po' spoglio per essere un hotel di buona levatura. Tutto è abbastanza curato ma non da sargli il massimo delle stelle. Personale non parla inglese e questo è un limite. Per il resto molto buono
Stayed 2 nights in Mar 2021

10/10 Excellent

Galina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2021

10/10 Excellent

Vladimir

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Прекрасный отель в самом центре Казани
Один из лучших отелей в центре Казани. Приветливые работники, очень чисто.
Stayed 2 nights in Oct 2020

6/10 Okay

Yuriy

Stayed 9 nights in Sep 2020

8/10 Good

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020