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Reviews of Aria Boutique Hotel & Spa

4.5 out of 5
Aria Boutique Hotel & Spa
J P Road, Thamel, Kathmandu

Reviews

8.4

Very good

Rating 10 - Excellent. 91 out of 191 reviews" "
Rating 8 - Good. 69 out of 191 reviews" "
Rating 6 - Okay. 20 out of 191 reviews" "
Rating 4 - Poor. 4 out of 191 reviews" "
Rating 2 - Terrible. 7 out of 191 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We chose the penthouse, because I felt like a penthouse would be good. It wasn’t. We flew late at night from the US only to learn that the penthouse was on the 5th floor and they didn’t have an elevator. This made it impossible to stop by quickly at the hotel to get a hat or quickly change a shirt. We didn’t stay. We left the same night and went and stayed at their sister property with an elevator. From what I could see, the penthouse terrace was nice but I wasn’t about to do stairs the whole time.
Stayed 6 nights in Aug 2019
Response from Nima Sherpa on 27 Jan 2020
Dear Guest, Greetings to you! Thank you for your review. Kindly be informed that, we already mention in our online site that, we do not have lift in our hotel. We will provide you room on lower floor for next time so, you can enjoy our rooftop garden too. See you again. Warm Regards, Aria Boutique Hotel & Spa Team!

8/10 Good

Kristen, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Internet issues and only warm water.
Stayed 1 night in Nov 2019
Response from Nima Sherpa on 3 Jan 2020
Dear guest, Greetings from Aria Boutique hotel and Spa! Thank you for staying at our hotel.We sincelerly apologise for facing those problems during your stay at our hotel.We will definitely look upon your comments and notify the concerned department which will help us in the betterment of our hotel. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Best Regards, Aria Boutique Hotel and Spa Team

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Nima Sherpa on 3 Jan 2020
Dear Guest , Thank you for your feedback. We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer. Warm Regards, Aria Boutique Hotel & Spa Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.The staff was very helpful and hospitable. They were accommodating at every request we made.
Stayed 4 nights in Nov 2019
Response from Nima Sherpa on 27 Jan 2020
Dear Guest, Thank you for choosing our hotel for your comfortable stay. We are very honored to hear that, you are happy from our hospitality. Hope to see you soon in future. Best wishes, Aria Boutique Hotel & Spa Team!

8/10 Good

Javed, Abu Dhabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was fine except the non availability of lift. I am a 70 years old senior citizen and given a room on 4th floor. I had to jump 64 stairs to reach in room. It was difficult to go second time in room in day
Stayed 4 nights in Nov 2019
Response from Nima Sherpa on 5 Dec 2019
Dear Guest, Greetings to you! Thank you for your feedback. We would like to apologize for the inconvenience caused during your stay. We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer. We will be waiting you to provide upgraded service & facilities. Warm Regards, Aria Boutique Hotel & Spa

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Nima Sherpa on 5 Dec 2019
Thank you for for sharing your experience with us.

8/10 Good

TeguhSubiantoro, Alameda,California.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the street , walking distance to the restourants, ATM etc.
Stayed 2 nights in Oct 2019
Response from Nima Sherpa on 4 Nov 2019
Dear guest, Thank you for choosing our hotel for your comfortable stay.We are very honored to hear that, you are happy from our hospitality. Hope to see you soon in future. Best wishes, Aria Boutique Hotel & Spa Team!

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Nima Sherpa on 21 Oct 2019
Dear Guest , Thank you for your feedback. We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was room service a a decent room for massages.
Stayed 1 night in May 2019
Response from Prekshya Tamang on 12 Jun 2019
Dear guest Thank you for choosing our hotel for your comfortable stay.We are very honored to hear that, you are happy from our hospitality. Hope to see you soon in future. Best wishes, Aria Boutique Hotel & Spa Team!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were in a "Deluxe" room which was too small by normal standards - cramped interior with things hemmed in! There was not much space to freely move around. There was no shower curtain to start with and the hotel provided a hot water kettle after reminders. Prompt and pleasing staff service with a good breakfast.
Stayed 4 nights in May 2019
Response from Prekshya Tamang on 7 Jun 2019
Dear guest, Greetings from Aria Boutique hotel and Spa! Thank you for staying at our hotel.We sincelerly apologise for facing those problems during your stay at our hotel.We will definitely look upon your comments and notify the concerned department which will help us in the betterment of our hotel. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead! Best Regards, Aria Boutique Hotel and Spa Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Aria boutique hotel team on 1 Jun 2019
thank you

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Prekshya Tamang on 29 Mar 2019
Dear Guest, Thank you so much for staying with us and rating us 10 out 10.We hope to see you again in the future. Best Regards, Aria Boutique Hotel and Spa Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like sleeping in a space ship in the center of Kathmandu , our stay at the Aria was out of this world ! Beautiful facility, wonderful staff, and free hot breakfast once a day ( available for order) , what more could you ask for? 10/10 Can’t wait to stay at another Aria.
Stayed 3 nights in Mar 2019
Response from Prekshya Tamang on 6 Mar 2019
Dear Guest Thank you for dropping your review. We hope that level of personalized service and smiles is exactly what sets us apart from the other hotels. We will be waiting you in upcoming future to welcome you with service and facilities. Warm Regards Prekshya Tamang Aria Boutique Hotel & Spa Team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Aria Boutique Hotel was fantastic! The staff were very quick in replying to my messages when I requested airport transfer to the hotel, which was especially important after my long flight didn't arrive until after 11pm. The taxi they arranged got my trip off to a good start. Check-in was very easy and I loved the room. There were so many little things that combined to provide a great experience. I still smile about the various door hangers that I could choose from. Having breakfast (great Nepali omelette) at any time was great when I was recovering from early or late travelling. The hotel is in a great location, just a short walk to Durbar Square and the Garden of Dreams, while also next to all the restaurants, shops and bars in Thamel, and the hotel spa gave an excellent massage to relax my legs from all the walking and exploring. The hotel reception were so helpful in booking and giving suggestions about tours, which gave me 3 incredible days of memories. All in all - excellent and I'd definately stay there again!
Stayed 6 nights in Dec 2018
Response from Prekshya Tamang on 26 Jan 2019
Dear Guest, Thank you so much for taking your valuable time to review us. We are so very pleased to learn that you had a great time staying at our hotel. We have gladly noted your warm compliments towards our hotel, the breakfast, rooms, shuttle service, spa, location of our property, services. Your comments towards our team members are certainly going to make them excited and will motivate them to do more on their areas of guest service experiences. Thank you once again for you feedback. We are looking forward to welcome you again in the future. Best Regards, Aria Boutique Hotel and Spa Team

10/10 Excellent

MOTI, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely hotel. Staffs were very helpful and lovely as well. I loved food, beautiful room,and the staffs. I highly recommend this place for anyone. Moti
Stayed 1 night in Dec 2018
Response from Prekshya Tamang on 31 Dec 2018
Dear Guest, Thank you very much for your sincere and marvelous review.We are glad to know that you had a good and memorable stay with us.Thank you for loving our hospitality.We are looking forward to welcoming our hotel to provide an excellent services in the future as well. Best Wishes, Prekshya Tamang Aria Boutique Hotel and Spa Team

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2018
Response from Prekshya Tamang on 30 Dec 2018
Dear Guest, Thank you for your review.See you again in the upcoming days.

8/10 Good

MUHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Nice place, within budget
Stayed 4 nights in Dec 2018
Response from Prekshya Tamang on 30 Dec 2018
Dear Guest, Thank you for staying with us for your entire stay and loving our hotel. We really appreciate your review and hope to see you again in the future. Best Regards. Prekshya Tamang Aria Boutique Hotel and Spa Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious and modern. Location central. Fruit facial unique.
Stayed 1 night in Dec 2018
Response from Prekshya Tamang on 22 Dec 2018
Dear Guest, Namaste from Aria Boutique hotel and Spa! Thank you for choosing our hotel for your comfortable stay. We are glad to know that you enjoyed your stay with us and loving our massage We always strive to keep our guests happy. We are also very grateful towards you for providing us with the feedback about your stay.We hope to see you in the upcoming days as well. Best Wishes,

4/10 Poor

Laxmi

They first put me in a room that had mildew. When I complained, they moved me to another room with less mildew. On my last night, I saw two cockaroaches in this room. Also, the water is discolored. This hotel is NOT a 4 star hotel. Not worth the price at all. Highly recommend you stay elsewhere.
Stayed 2 nights in Nov 2018
Response from Prekshya Tamang on 22 Dec 2018
Dear guest, Greetings from Aria Boutique hotel and Spa! Thank you for staying at our hotel.We sincelerly apologise for facing those problems during your stay at our hotel.We will definitely look upon your comments and notify the concerned department which will help us in the betterment of our hotel. We are also very grateful towards you for providing us with the feedback about your stay. We hope to see you again in your next visit and hope you a wonderful and pleasant day ahead!

8/10 Good

KA YEE CARRIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel restaurant ‘s food is delicious ,all the staffs are very polite ,only the bathroom hot water supply need to improve,this is the second times we come ,will come again soon !Anyway highly recommend!
Stayed 2 nights in Nov 2018
Response from Mingma sherpa on 4 Dec 2018
Dear Guest Thank you for dropping your review. We hope that level of personalized service and smiles is exactly what sets us apart from the other hotels. We will be waiting you in upcoming future to welcome you with updated service and facilities. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to get to places and plenty of restaurants and bars
Stayed 14 nights in Oct 2018
Response from Mingma Sherpa on 14 Nov 2018
Dear Guest Thank you very much for a wonderful feedback regarding you recent stay with us. We strive to provide the best facilities and quality service and we are glad you felt the same. After all, we believe a hotel should be the place where you can relax and recharge for the days ahead! It was a pleasure having you at our hotel and we look forward to welcoming you back again! With warm regards, Mingma Sherpa Aria Boutique Hotel & Spa Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Kathmandu
The hotel staff are friendly and room ready when arrived. Room was clean, good WiFi. Breakfast is good with a good variety. It can be a little noisy, but that is Thamel in Kathmandu. So try to get a higher room or one facing the quieter street. Location is great for Thamel and walking to Durbar Square.
Stayed 4 nights in Oct 2018
Response from Mingma Sherpa on 4 Nov 2018
Dear Guest Thank you taking the time to share your experiences. We are honored to receive your detailed review and appreciate your endorsement of our service, location and facilities. We endeavor to provide a holistic experience to our guests and it brings us great joy to learn that the facilities were of good use to you. See you in April :) Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

10/10 Excellent

Deepmala, Jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Aria, the location, room and facilities are wonderful. Staff are so helpful, Neema and Mingma were so efficient and helpful.. It is used to imagine that in Thamel there can be such a great place. Highly rec.
Stayed 5 nights in Oct 2018
Response from Mingma Sherpa on 29 Oct 2018
Dear Guest, Thank you so much for your kind review. It's always our great pleasure to know that our guests spends a very good time, We will be more than happy to host you again at our hotel :) We really hope to serve you again in our hotel with the coming days. Warm regards Mingma Sherpa Aria Boutique Hotel & Spa Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very central. Wonderful staff. Always stay here.
Stayed 1 night in Oct 2018
Response from Mingma Sherpa on 17 Oct 2018
Dear Guest Thank you for taking the time to share your feedback regarding your recent stay. We are very glad to see that your overall experience was good with us and you liked our service, food and hard working associates. We are also happy to know that you will be returning back to our hotel on your next visit. Again, thank you for your kind words and recommendation and we look forward to welcome you again in the near future. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

8/10 Good

Valtteri

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel, bit outdated
Good service, good premises. Could be in better condition.
Stayed 1 night in Sep 2018
Response from Mingma Sherpa on 3 Oct 2018
Dear Guest Thank you for taking the time to share your feedback regarding your recent stay. We are very glad to see that your overall experience was good with us and you liked our service.Again, thank you for your kind words and we look forward to welcome you again in the near future. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

2/10 Terrible

Daniele

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Tourist trap;hard beds/pillow;bad customer service
I would never recommend this hotel to anyone. The beds are rock hard, as were the pillows and comforter. There are no stuffed animals on the beds as depicted in the photos, as a big reason I chose this was I thought it was unique. I thought I was upgrading the room by choosing the deluxe twin room for my friend and I. The website description states “two bedrooms” which to me, means two separate bedrooms, apparently not at Aria; there is only 1 room; If I knew I was paying 5x the amount of other hotels in the area for the same type of room, I would have never stayed here. I then asked for the price that was listed on Expedia ($50 cheaper); the receptionist argued with me for an hour about the price. All I wanted was a little money back and he simply argued with me.i guess Aria doesn’t follow the unspoken rule about “the customer is always right” For 5 times the price of any other hotel in the area, I would expect so much more, such as clean towels, wash clothes, and a company which doesn’t take advantage of tourists. I also was emailed about a transfer to the hotel from the airport and I confirmed. The hotel representative didn’t write me back to confirm the transfer. I emailed her when I arrived in Katmandu and she said there was a driver with a sign. We waited an additional 15 mins for them to find a vehicle. They didn’t have any prepared info on activities that the manager offered to me. It was all talk.
Stayed 2 nights in Sep 2018
Response from Mingma Sherpa on 3 Oct 2018
Dear Guest Thank you for your feedback. We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer. Regarding the booking rooms, we have provided room as per your booking. if you have book 2 rooms, we would have been provided accordingly. Kindly be informed that as your booking was non-refundable, we offer you Executive Suite room which you denied. With your concern about transfer you informed us through email, that you will be late. As soon as your check-in we give information regarding tours . Looking forward to greet you again in upcoming days. Best Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

10/10 Excellent

Qamar, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Aria Boutique Hotel & Spa is V. Good, I had an excellent experience. Aria Boutique Hotel & Spa is V. Good, I had an excellent experience.
Stayed 5 nights in Aug 2018
Response from Mingma Sherpa on 30 Aug 2018
Dear Guest Thank you for taking the time to share your feedback regarding your recent stay. We are very glad to see that your overall experience was good with us and you liked our service, food and hard working associates. We are also happy to know that you will be returning back to our hotel on your next visit. Again, thank you for your kind words and recommendation and we look forward to welcome you again in the near future. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jul 2018
Response from Mingma Sherpa on 18 Aug 2018
Dear Guest Thank you for taking the time to share your feedback regarding your recent stay. We will be waiting you in upcoming future to provide best service in our hotel. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

10/10 Excellent

RajKumar, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay with family and friends
Very clean and well maintained hotel in Kathmandu,So helpful and friendly staff. The Hotel is accessible to all tourist locations.
Stayed 3 nights in Jun 2018
Response from Mingma Sherpa on 10 Jul 2018
Dear Guest Thank you for taking the time to share your feedback regarding your recent stay. We are very glad to see that your overall experience was good with us and you liked our service, food and hard working associates. We are also happy to know that you will be returning back to our hotel on your next visit. Again, thank you for your kind words and recommendation and we look forward to welcome you again in the near future. Warm Regards Mingma Sherpa

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Strip started off by the taxi driver telling me he couldn't drive on the street to Aria so I had to walk 2-3 km and ask a bunch of people where to it was. Finally found the Aria hotel but when I tried to check in they said my reservation was at their other hotel the Royal Penguin about 2 blocks away. Check in at the Royal Penguin was good, but took like 15 minutes. Room was nice, but not like the pictures of the Aria. Was excited to take a bath and relax only to find out the water looked like pee from a severely dehydrated person. Decided to just take a shower and go to bed after the day I had. The shower/steam contraption was a little confusing, but I managed to figure the remote control out and got 4 of the 7 shower heads to trickle water out. Opted to just go with the hand held shower head and shut the others off. Even then the water pressure was barely enough to wash the soap off my body, forget about the time it took to get the shampoo out of my hair. No sense in the hotel owner to spend all the money to make the rooms appear nice. I mean if you don't add water filtration system to the incoming line and a pressure tank for distribution you people will not enjoy all the effort you made in the appearance.. Anyway. Staff was awesome, food was great, room was okay, just disappointed I couldn't enjoy a relaxing soak as I planned.
Stayed 1 night in Jun 2018
Response from Mingma Sherpa on 10 Jul 2018
Dear Guest Thank you for taking the time to write a feedback regarding our hotel. We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer. Regarding water, we are sorry for the inconvenience caused. We apologize again for this situation and thank you for staying with us. And we promise to make sure your next stay with us is as comfortable and perfect as it normally is. See you in upcoming future! Warm Regards Mingma Sherpa

8/10 Good

Selin, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
Good location. Staff are very helpful and cooperative. Rooms are excellent. Good facilities for family. Food is below average.
Stayed 4 nights in Jun 2018
Response from Mingma Sherpa on 20 Jun 2018
Dear Guest Thank you so much for taking the time to share your feedback in regards to your recent stay with us. We are happy to read that your overall experience was good. It is encouraging to read such positive comments regarding our hotel. Also we appreciate your valuable feedback as it helps us identify the area we can improve the guest experience. We wish to provide you more beautiful experience with us in the near future. Looking forward to welcoming you back. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

10/10 Excellent

anto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nepal is beautiful
We enjoyed our stay at Aria hotel.Very friendly staff and good service,
Stayed 2 nights in Jun 2018
Response from Mingma Sherpa on 20 Jun 2018
Dear Guest Thank you so much for taking the time to share your feedback in regards to your stay previous year stay with us. We are very happy to read your positive comments regarding our hotel. We wish to provide you more beautiful experience with us in the near future. Looking forward to welcoming you back. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
aria boutique short stay
Good location in middle of Thamel, friendly staff, good breakfast policy as you can order the included breakfast at any time of day, good breakfast choices. Internet was problematic but good when working. No elevator so be aware and request Low floor when booking if you have problems climbing stairs. Late check out fee of $10 per hour is also reasonable.
Stayed 2 nights in May 2018
Response from Mingma Sherpa on 4 Jun 2018
Dear Guest Thank you for your great feedback about your earlier stay. We are very much glad to know that we were able to meet your expectations as a good one to call your stay a enjoyable one. We really hope coming up with our services that will make our guests stay more comfortable one. We look forward to have you again in our hotel in the coming days :) Warm regards, Mingma Sherpa Aria Boutique Hotel & Spa Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mingma Sherpa on 15 May 2018
Dear Guest Thank you for taking time to share your feedback in regards to your stay. We wish to provide you more beautiful experience with us in the near future. Looking forward to welcoming you back. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

8/10 Good

Robyn, North Curl Curl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed staying at Hotel Aria - very modern and creative. An amazing shower and bathtub - absolutely fantastic.We are a family of 4 and we would thoroughly recommend it. Good location. Flexible and lovely breakfast.
Stayed 2 nights in Apr 2018
Response from Mingma Sherpa on 1 May 2018
Dear Guest Thank you very much for your valuable review. We always endeavor for the satisfaction of our valuable and honorable guest. We are delighted that you enjoyed the food offerings, ambiance and service. It has always been our utmost focus to provide our guests with personalized service that meets high standards of hospitality and it is motivation from discerning guests such as you which encourages us to give our best. It was a pleasure having you at our hotel and we look forward to welcoming you back again! Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

4/10 Poor

D, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in centre of Kathmandu
A small and friendly hotel on busy main street of Thamel in Kathmandu. The hotel is advertised as 4 stars but is realistically closer to 2 or 3 stars. Hot water took 5 mins to come and the bathroom had mould. The gym and spa facilities were very basic. There was no elevator so it was especially inconvenient being on the 4th floor. The staff however were helpful and the food was good. With hindsight we would have preferred to stay somewhere quieter with a pool.
Stayed 3 nights in Mar 2018
Response from Mingma Sherpa on 13 Apr 2018
Dear Guest Thank you for taking the time to write a feedback regarding our hotel. Further to your comment, we would like to express our sincere apologies for any inconvenience you had to face during your stay. We understand it is a little effort taking long staircase reaching to the 4th floor, but next time you visit here in Aria, you can let us know to keep your room on 1st/ 2nd floor. We are waiting to welcome you again in the coming days with more updated facilities. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team !

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
They try, but don't expect things to go right. The breakfast is great - it's tasty, filling, free, available any time starting at midnight, and by default is delivered to your room. The showers are awful - they take a few minutes to warm up, changes to the temperature are delayed by about 45sec, and the shower heads aren't securely mounted. We were told the plumbing was being upgraded but who knows. The decor is fun. No elevator, only bellhops. We saw a rat. We didn't get the rooms we reserved and only after complaining did we get some sort of comp. Location is good. Our taxi drivers recognized "JP Road" but they needed to call the hotel to understand the specific location.
Stayed 1 night in Mar 2018
Response from Mingma Sherpa on 11 Apr 2018
Dear Guest Thank you for your feedback. We would like to apologize for the inconvenience caused during your stay. We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer. We will be waiting you to provide upgraded service & facilities. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

10/10 Excellent

David, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aria aka Royal Penguin
Location in Thamel neighborhood was perfect. Hotel food was excellent (Nepalese set plate was my favorite) and hotel was short walk from other top Katmandu coffee/bakery/eating places. But best of all were the helpfulness and friendliness of hotel staff. Every one the staff made me feel welcome and safe. When I left the hotel I felt like I was leaving friends.
Stayed 5 nights in Feb 2018
Response from Mingma on 19 Mar 2018
Dear Guest Thank you for writing review about your stay and giving us 5 out of 5. We are extremely delighted to read your feedback, Such review motivate us to continue working harder towards our goal of providing a enjoyable experience to our guests. It is always our highest priority to provide the highest level of services to our guests at all times. Looking forward to serve you in upcoming future! Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

8/10 Good

catalex, new Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place in midst of a very dusty Kathmandu.
We found the staff very friendly, informative and helpful. Room was a little small & had a cluttered feeling with only room for one chair, when it had a King-sized bed. Room service was very good as we arrived very tired & had to leave early for a flight.
Stayed 1 night in Mar 2018
Response from Mingma sherpa on 13 Mar 2018
Dear guest Thank you for taking the time to write a feedback regarding our hotel. We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer. We are happy that we were able to offer you good hospitality during your stay and we look forward to welcoming you back again :) Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team

6/10 Okay

Chan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive for the type of Hotel
Although Breakfast was included, we were charged extra for not ordering the set breakfast. Example if Omelet and toast are part of set breakfast, if you just order Omelet only you have to pay. Does not sound logical. Looks like order the set breakfast and just eat what u want and waste the rest of food.
Stayed 8 nights in Dec 2017
Response from Mingma Sherpa on 30 Dec 2017
Dear Guest Thank you for your review. As you have noticed,our hotel is located at the perfect location of town. There is easy access to Swyambhu, Kathmandu Durbar Square and the main city via taxis. Regarding the Breakfast, we have provided set breakfast as per your booking pax but it would be chargeable if more than booking pax are there for breakfast. All in all, It was a pleasure having you with us and we look forward to welcoming you back very soon. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, pleasant but organize your own Taxi
The entrance to the hotel was very nice indeed, the reception staff were pleasant and helpful. The room was very nice however I was a little bit disappointed it was not as good or as big as the room I had Aunt the Royal penguin the year before. The food was good under the bed was comfortable. I ordered breakfast for 5:15 a.m. I had to leave at t6 a.m. unfortunately the breakfast did not arrive until 5.55 a.m. and I did not have time to eat. I took a taxi from the street as I felt that $15 was ridiculously expensive. The street Taxi cost me 600 rupees.
Stayed 1 night in Nov 2017
Response from Mingma on 14 Dec 2017
Dear guest Thank you for the feedback regarding your recent stay at our Hotel. We are pleased to hear that you liked our hotel property. one of the leading hotels in Kathmandu, we aim to continuously offer our guests excellent rooms, luxurious facilities with exceptional service. Regarding Breakfast issue, we are sorry for the inconvenience caused. We will make sure this wont happen in near upcoming future. Regarding $15 for airport drop is for private car of the hotel. We hope you will give us an opportunity to serve you again with more services and facilities :) Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

10/10 Excellent

Stephen, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with excellent service
Very welcoming. Great room service. Lovely hotel. .
Stayed 3 nights in Oct 2017
Response from Mingma Sherpa on 17 Nov 2017
Dear Guest Thank you for your feedback about our restaurant with rating us “5 out of 5” this review is very rewarding and motivating for us to continue to strive for excellence. We are delighted to read that you felt the warmth of our service and facilities. we will be waiting you to provide best service and facilities in our hotel in upcoming days! Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

8/10 Good

Mel, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location in Thamel
Nice size room, big bed with separate lounge, great location
Stayed 3 nights in Oct 2017
Response from Mingma Sherpa on 17 Nov 2017
Dear Guest Thank you for your appreciation, It is indeed encouraging to have our efforts recognized by you on Expedia.com We certainly aim to be one of the best hotels by providing beautiful rooms, luxurious facilities and exquisite food, but above all - excellent services. We have spacious and comfortable rooms, modern bathrooms, Restaurant, delicious array of breakfast and our central location. Please feel free to stay with us again when you come to Kathmandu, we'll be more than happy to host you again. See you! Warm regards Mingma Sherpa Aria Boutique Hotel & Spa Team

6/10 Okay

Maria

Bait and switch by both the hotel and hotels.com
I selected a room with a king size bed at the Aria Hotel in Kathmandu. The room was suppose to sleep 4 with a sleeper sofa. The email confirmation that I received did not show my selection - instead it showed a room with 2 twin size beds. When I arrived at the Aria Hotel, I was sent down the street to the Penguin Hotel and was give a standard room with a king size bed. So not only did hotels.com charge me for a room that I did not receive but the Aria Hotel did not provide me with a room. I don't appreciate paying for something and receiving something of inferior quality.
Stayed 2 nights in Oct 2017
Response from Mingma on 14 Dec 2017
Dear Maria Thank you for your feedback. We appreciate the feedback that we receive from our guests and this is crucial for us to improve the products & services that we offer. Regarding switching hotels, we would like to apologize for the inconvenience caused. Please be informed that Penguin hotel is our sister company and we provided room as per your booking. Looking forward to greet you again in upcoming days with more updated service and facilities. Best Regards Mingma Sherpa Aria Boutique Hotel Team!

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome and breakfast was also good nice to see that
Stayed 1 night in Oct 2017
Response from Mingma on 15 Oct 2017
Dear Guest Thank you for choosing our Hotel on your recent stay and taking time to share your lovely experience. It is always our highest priority to provide the highest level of services to our guests at all times. We will be waiting you in upcoming future to provide best service in our hotel. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kathmandu
Great price for a very nice, very clean hotel. Location was excellent as well and staff was super friendly.
Stayed 3 nights in Oct 2017
Response from Mingma Sherpa on 15 Oct 2017
Dear Guest Thank you for your feedback. Thank you for rating us “5 out of 5” with Excellent place 5 stars, this review is very rewarding and motivating for us to continue to strive for excellence. We are delighted to read that you felt the warmth of our service and facilities. :) That by far is truly the biggest compliment we can receive. Looking forward to greet you in Royal Penguin 1 or 2 in the coming days with more updated service and facilities. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very clean, comfortable and quiet. Couldn't ask for more in this great location. The bed is very comfortable and it has lovely, well appointed bathrooms. Wifi in every room. Nice breakfast included.
Stayed 2 nights in Oct 2017
Response from Mingma Sherpa on 12 Oct 2017
Dear Guest Thank you very much for sharing your experience about the hotel and our services; it is indeed a pleasure to read your positive comment. We are delighted to know that you enjoyed the overall service and the ambience of our hotel, your words of appreciation will go a long way to motivate our team to continue to deliver a high level of service. It was a pleasure having you at our hotel. We are looking forward to your visit again. Best regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better places to stay in Thamel.
Wonderful friendly staff who looked after all our needs
Stayed 2 nights in Oct 2017
Response from Mingma on 12 Oct 2017
Dear Guest Thank you for your feedback. We are pleased to read that we have been able to make you comfortable during your stay, and thank you for sharing your good experiences with fellow Travellers . It was our pleasure hosting you. We are very happy to receive your positive feedback about the decor, hotel facilities, caring attitude of our associates. We hope you will give us an opportunity to serve you again with more services and facilities. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of everything...
Really nice gem in the middle of all the city rush close to everything
Stayed 2 nights in Sep 2017
Response from Mingma Sherpa on 27 Sept 2017
Dear Guest Thank you for dropping your excellent review about us. We do try and make all our guests feel as comfortable as possible, and we are glad you felt at home here. We hope that level of personalized service and smiles is exactly what sets us apart from the other hotels. See you in upcoming future Warm Regards Mingma Sherpa

10/10 Excellent

Amit, london, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice and clean hotel with a very friendly and professional Staffs.👍
Stayed 1 night in Aug 2017
Response from Mingma sherpa on 27 Aug 2017
Dear Amit Thanks you for your review of your recent stay with us. Thank you for your feedback. It is very rewarding that you were happy with many facets of our services, that we take great pride in. We strive hard to make our guests cherish the time they spend with us and is encouraging when we receive feedback like yours :) we look forward to welcoming you back very soon. Warm Regards Mingma Sherpa Aria Boutique Hotel & Spa Team!