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Reviews of Spa Resort Sanssouci

4 out of 5
Spa Resort Sanssouci
U Imperialu 198/11, Karlovy Vary

Reviews

8.0

Very good

Rating 10 - Excellent. 47 out of 141 reviews" "
Rating 8 - Good. 59 out of 141 reviews" "
Rating 6 - Okay. 17 out of 141 reviews" "
Rating 4 - Poor. 10 out of 141 reviews" "
Rating 2 - Terrible. 8 out of 141 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is right. Saunas and pool is excellent. Very good, fresh, homemade food at restorants
Stayed 12 nights in Feb 2024
Response from Linda on 8 Mar 2024
Dear Mr.Igor,Thank you so much for the great review of our Spa Resort Sanssouci at Karlovy Vary! We very are glad, that you enjoyed your stay! We are looking forward to your next visit! Sincerely,Spa Resort Sanssouci

8/10 Good

Andrea

Stayed 3 nights in Dec 2023
Response from Spa Resort Sanssouci on 8 Jan 2024
Dear Mrs. Andrea,Thank you for your stay in our hotel and the high rationg of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Spa Resort Sanssouci

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Overall the property was nice. We didn't realize there was three properties (Blue, Red, Green houses) when we booked it. The underground walk ways made it easier to navigate as it was pretty easy to go from the Green to Blue house for dinner and to the Red house for the swimming pool. We stayed in the Green house and the rooms were pretty dated but were spacious. The dinner buffet was not the best and the hours didn't really lend to flexibility. The bar at the Green house was nice as was the bartender. Overall, we enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Linda on 13 Nov 2023
Dear Mr. Michael,Thank you very much for your feedback and the good evaluation of the services of the Spa Resort Sanssouci **** in Karlovy Vary. We are very glad that you were satisfied with us! We look forward to your next visit! With best regards !LindaReputation Manager

6/10 Okay

Harin

Liked: Cleanliness, staff & service
Hotel is big but quite old. Spa offer nothing except large swimming pool
Stayed 3 nights in Sep 2023
Response from Linda on 2 Oct 2023
Dear Mrs. Harin, Thank you very much for your Feedback and for the good evaluation of the services of the Spa Resort Sanssouci **** in Karlovy Vary! Thank you for your suggestion to improve the service! However, we hope you had a pleasant stay! We look forward to your next visit! With best regards !LindaReputation Manager

8/10 Good

Antoni

Liked: Cleanliness, staff & service
Not four star hotel
The hotel is definitely not 4stars. Small rooms, no air conditioning. No daily cleaning. The place advertise itself as pet friendly but has extremely high charges for pets.
Stayed 2 nights in Sep 2023
Response from Linda on 22 Sept 2023
Dear Mr.Antoni, Thank you for taking the time to share your feedback! We are sorry that you did not tell us your discomfort with the room on the spot. You have booked the Double room category. These rooms are 19 m2 in size. If you wanted a larger room, we could have offered you a higher category such as Suite. We always inform the guest in advance about the price for the pet.We are a Spa Resort and we put great importance on housekeeping and cleanliness of the hotel. Nevertheless, we hope you had a pleasant time at Spa Resort Sanssouci! We hope to welcome you back to our hotel very soon!Sincerely,LindaReputation Manager

8/10 Good

Antonis, Prague

Stayed 1 night in Jul 2023
Response from Linda on 1 Sept 2023
Sehr geehrter Herr Antonis, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen! Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,LindaReputation Manager

10/10 Excellent

Blanka

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, the swimming pool is a plus, and the best breakfast.
Stayed 8 nights in Jul 2023
Response from Spa Resort Sanssouci on 29 Jul 2023
Dear Mrs. Blanka, thank you for your stay at Spa Resort Sanssouci and for your high rating of our services. We are glad that you enjoyed your stay with us and we will be happy if you come back in the future.Sincerely, Spa Resort Sanssouci

4/10 Poor

Valentina

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They have to change bed , pillow and blanket ( too small size)
Stayed 14 nights in Oct 2022
Response from Linda - Reputation Manager on 24 Oct 2022
Dear Mrs.Valentina, Thank you very much for your feedback! We are very sorry to hear that now, however, if you would be interested in a change of your blanket and pillow, you should have asked the reception desk and it would be done right away. Even though, we hope we will be able to welcome you again!With the best regards, Linda Reputation Manager

2/10 Terrible

JOSE, SAN YSIDRO

Stayed 1 night in Sep 2022

8/10 Good

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

4/10 Poor

Corbin, Key Biscayne

Travelled with family and small children, Travelled with pets
Disliked: Staff & service, property conditions & facilities
Amenities advertised don’t all exist or are closed (no babysitting, several spa options). Facility is tired. Food quality low. Service not very friendly.
Stayed 2 nights in Jun 2022
Response from Linda - Reputation Manager on 7 Jul 2022
Dear Mrs.Corbin, thank you for your feedback! We are sorry, that you were dissatisfied with the hotel service and the our staff. I know, you called on Friday night to arrange babysitting for the next day in the evening. I tried to accommodate you and contacted the service, BUT it wasn't possible at the last minute. The receptionist called you back, sorry, but we need to know about these services at least a week in advance! Hopefully, we'll be able to welcome you again! With best regards, Linda Reputation Manager

10/10 Excellent

Bozena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly stuff Not too many people speak English especially the front desk
Stayed 2 nights in May 2022
Response from Linda - Reputation Manager on 11 Jun 2022
Dear Guest, Thank you for taking the time to share your feedback. We are glad that you were satisfied with us! We hope to welcome you back to our hotel very soon! With best regards

8/10 Good

kellye

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice 3 night stay.
We had a nice stay. I would not describe any aspect of the hotel as excellent or 4*, but we had a relaxing stay. The room was fine, breakfast was good. The restaurant and cafe/bar close early. The best part of the trip was the spa/wellness area. The spa reception staff were very helpful and nice. Vladimir is a professional and we enjoyed his aqua walking class and sauna ceremonies. Vladimir was wonderful. He was our favorite person! Matuška worked hard to keep the pool area in good condition.
Stayed 1 night in Feb 2022
Response from Linda on 15 Feb 2022
Dear Mrs.Kellye, Thank you very much for the nice evaluation of the services of the Spa Resort Sanssouci. We are very glad that you were satisfied with us and with our staff! We look forward to your next visit! With best regards! Linda Reputation Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Old but decent!
Older crowd, older hotel. We paid for parking on-site $26 dollars a day but it was gated and secure in front of the hotel. The pool and spa was open and upon request, the indoor playroom was available (and totally ours). The underground corridors were amazing since it is really cold in November. The bus stop is right by the hotel but I recommend bringing your own vehicle. There isn’t much nearby but the restaurant buffet was open and we ordered Momma Mia pizza and it delivered. The front desk staff was nice and helped with every question/request. The hotel is older and could use some renovations but it had all the accommodations we needed. The suite was ideal for a toddler since we had two separate living spaces. Balconies were available too. There is also a bar off the front desk that has extended hours and offers full bar, coffee and cake.
Stayed 3 nights in Nov 2021
Response from Linda on 1 Dec 2021
Dear Guest, Thank you so much for your nice evaluation of the services at the Spa Resort Sanssouci! We are very glad you were satisfied! We look forward to your next visit! With best regards !

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely town
I stayed 2 nights to visit the lovely town and did not use any spa services. My room was clean and comfortable, the staff and service were excellent and the food was delicious. I would recommend.
Stayed 2 nights in Sep 2021

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not welcoming
Not really that close to main strip, pool has restricted hours for guests. Process and Spa is a little confusing if you only speak English. Didn’t really feel welcome here.
Stayed 2 nights in Nov 2019
Response from SpaResortSanssouci on 20 Nov 2019
Tahnk you for your visit and review. We are really sorry that you felt not welcome, Our swimming pool is open for our guests 07.00 - 09.00 a.m. and 03:00 - 09.30 p.m. There are spa treatments provided in the meantime, We hope you will change your mind and decide to visit us again. We would love to welcome you back!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort
Wholly inadequate, needs renovation
Completely lacking in service and facilities. For a "resort" that advertises as a spa resort, this was absolutely terrible. The amenities are way too small for the number of rooms. The pool is usually so crowded you can't actually swim, the hot tub fits only four people, the steam room fits five, if you don't mind touching shoulders with the people on both sides, and the sauna tops out at 6-7 occupants. All that for a hotel with several hundred rooms is wholly inadequate. Our room was so small we had to stack the side table on top of the chair to create enough floor space to open our standard size suitcase on the floor. Housekeeping pounded on our door before 9am to which we asked them to come back a little later. They never did. The decor of the place looks and feels like a 1960s hospital. Our hallway walls were puke yellow with hideous lime green doors. Inside the room was equally unsightly and we were met with a four inch deep tub of used cigarette butts on our "balcony" which we could smell from inside. The balcony was divided from the neighbors only by a partially see through sheet of glass and each side was big enough only for a single person to stand. Staff was all rude, we encountered only a single staff member with passable English and few with passable German. To top it all off, the hotel charged my credit card for the stay even after prepaying on hotels.com. Do yourself a favor and stay somewhere in downtown Karlovy Vary.
Stayed 2 nights in Oct 2019
Response from SpaResortSanssouci on 4 Nov 2019
Thank you for your feedback, we regret your bad experience.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly enjoyed my stay but was surprised that there are no thermal baths in Karlovy Vary. One drinks the water from one of many natural springs! This spa has three separate buildings joined by underground tunnels and stairs. There is bus in front or one could walk to town center. I enjoyed the walk and beautiful location. I had breakfast and dinner included and the food was excellent. Breakfast choices included fresh eggs, bacon, sausages, various cold cuts, cheeses, yogurt, fruit, oatmeal, and fresh bread and pastries. Dinner included soup and a minimum of 3 meat entrees, usually chicken, pork and fish. Also 3 different starches, vegetables and salads much more. Delicious food.
Stayed 4 nights in Sep 2019
Response from SpaResortSanssouci on 24 Sept 2019
Thank you very much for your visit and nice evaluation of our services. We are glad that you were satisfied with your stay with us. Our mineral water is primarily intended for the treatment of the digestive system (drinking cure), possibly used in some of our medical procedures (some baths, etc.). We will be very pleased if you visit us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I expect that at such a hotel in the lobby they will be able the speck English at a reasonable level. The room was not cleaned properly evry day.
Stayed 10 nights in Aug 2019
Response from SpaResortSanssouci on 16 Sept 2019
Thank you for choosing to stay at our hotel and thank you for your nice evaluation of our services. You are right, we do not have sufficient amount of English speaking staff so far. We are trying to solve this issue by planning intensive language courses. We hope to welcome you to Spa Resort Sanssouci sometime in the future.

10/10 Excellent

Serhan, Prague

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need car for this place. Everything nice and clean!
Stayed 1 night in Aug 2019
Response from SpaResortSanssouci on 21 Aug 2019
Thank you very much for choosing our hotel and for such a high evaluation of our services. We hope this visit wasn’t your last!

8/10 Good

Seungho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from SpaResortSanssouci on 14 Aug 2019
Thank you for your stay! Will be pleasure to welcome you back again.

6/10 Okay

Verified traveller

Much nicer and cheaper options near town centre
Bad check-in experience and staff in the spa area quite abrupt. Expensive parking (and you can't access it until you've checked in).
Stayed 1 night in Jun 2019
Response from SpaResortSanssouci on 8 Jul 2019
Thank you for choosing our hotel for your stay in Karlovy Vary. We are very sorry to hear that you met with some unfriendly behaviour. That is unacceptable, and we apologise. You can use our 30-minutes-parkingn place in front of the hotel during the check-in process. Standard parking is available after check in with the price 6 or 8 Euro / day, which we don´t find expensive. Best regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall horrible experience. Never would recommend.
Stayed 17 nights in Nov 2018
Response from Iveta on 6 Jan 2019
Dear Guest, we are sorry you were not satisfied with our hotel. We would highly appreciate if you could be more specific in what you did not like. We are not able to learn any improvements from your comment. Feel free to contact us via email. Thank you.

8/10 Good

Elena, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good, staff is very accommodating. Location is far away from the city center, you have to use the bus, after all its not so bad. Food could be better, quiet place, beautiful views. Would definitely come back.
Stayed 8 nights in May 2018
Response from Gabriela Jacobsz on 4 Jun 2018
Dear Elena, Thank you for choosing our Spa Resort Sanssouci for your stay in Karlovy Vary. We really appreciate that you found the time to leave us a review. Thank you for your kind words. We are happy to hear that you enjoyed your stay. It will be a pleasure to welcome you back! Best regards, Gabriela Jacobsz, Sales & Marketing Manager, Spa Resort Sanssouci

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great service, very friendly staff, nice location. The only thing was slow wi-fi connection in my room on the 3rd floor.
Response from Gabriela Jacobsz on 9 May 2018
Dear Karel, thank you very much for your kind review. We are pleased that you chose our Spa Resort Sanssouci and even more so that you enjoyed your stay. We are constantly working on improving the internet connection. We hope to welcome you again in the future! Best regards, Gabriela Jacobsz, Sales & Marketing Manager, Spa Resort Sanssouci

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Renata on 16 Apr 2018
Dear guest, thank you for your stay in our Spa Resort Sanssouci and for your high rating. We are looking for your next stay. With best regards, Spa Resort Sanssouci

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Renata on 16 Apr 2018
Dear guest, thank you for your stay in our Spa Resort Sanssouci and for your high rating. We are looking for your next stay. With best regards, Spa Resort Sanssouci

10/10 Excellent

Lyudmila, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
We booked a hotel for 6 nights. Check in was a bit problematic because the room they gave us was facing the hill with the Bare Trees. We asked to have it changed for a room with the city view. We’ve got a room sitting on the top of the huge cement roof instead. Concierge said that the hotel was fully booked and they couldn’t give us a good room because they were “expecting guests”. We were hoping to have a nice room considering that we’ve made a reservation in advance and we were coming from so far away comparatively to the “guests” who were arriving from the country next door just for 1-2 nights to celebrate the Christmas. The two young reception girls were rude and resistant to give us a good room. They were discussing us in their language just in front of us. We ended up in the room they reserved for us initially. All this check in procedure made us feel that other “guests” were a way more important than us. Another negative experience was with the massage therapist (man) who was rude and provided only 10 to 15 min massage instead of 20. Fortunately, these two were the only negative experiences that we’ve had at Sanssouci. Special thanks go to the Restaurant Charleston hardworking staff who does a great job. They are very welcoming, greet guests with smile. The restaurant was always clean and neat. The food was delicious; good variety. We were very impressed by the freshness of the food and how tasty it was. Christmas dinner was really special. Well done! Loc
Stayed 6 nights in Dec 2017
Response from Gabriela Jacobsz on 19 Jan 2018
Dear Ms Lyudmila, Thank you very much for choosing to stay in Spa Resort Sanssouci. Thank you also for your valid review. We are very sorry that you have experienced some difficulties, and that you couldn’t get a room that would be ideal for you. It rarely happens that the hotel is completely full and seeing to the fact that guests come in different groups, with individual wishes, for different periods of time, it is not always possible to make changes and swap rooms around. We hope you understand. We are exceptionally sorry that you encountered unprofessional behaviour from our staff. That is surely unacceptable but difficult to investigate now. We wish you would have contacted a manager during your stay. We would appreciate a chance to solve the issue and make your stay more pleasant! We will however happily pass your praise onto the Food & Beverages staff. And we hope your overall experience was pleasant and that we can look forward to your visit in the future. Best wishes, Gabriela Jacobsz, Sales & Marketing Manager, Spa Resort Sanssouci

8/10 Good

Farah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2017
Response from Renata on 17 Jul 2017
Dear guest, thank you for staying in Spa Resort Sanssouci and for your high rating. We believe this stay was not your last and we wish to welcome you again in the future. We are looking forward to your visit. Yours sincerely Renata Hajkova, Sales&Marketing Manager, Spa Resort Sanssouci, Karlovy Vary

6/10 Okay

Natalie, Staten Island, NY

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
A place to cure your illnesses
Most people come to Karlovy Vary to drink mineral water (to cure digestive problems) and to get procedures, like mineral baths and physiotherapy for musculoskeletal problems. Most guests are elderly people. It is recommended to stay at least two weeks to get some results for your treatment. The town is beautiful, surrounded by mountains. Some locals are friendly, some are not. The hotel is nicely renovated. You have to take a bus to go to the town. The trip takes about 5 min and buses run every 20 min. The bus stop is in a front of the hotel. My meals were included in the price, but what was strange is that no liquids were served during lunch and dinner. You would have to buy a tea or a juice. Some hotel staff were realy nasty. Overall, I was not impressed. Will not come back.
Response from Renata Hájková on 28 May 2015
Dear Ms Natalie, to start with, please accept our apology for a delayed reaction to your evaluation. Thank you for staying in the Sanssouci Spa Resort and for your comments. In the long time that has passed since your stay, many things have improved as we listen to the wishes of our guests. E. g. the drinks with lunch and dinner that you mentioned are included in the price now. We are sorry you were not completely satisfied and we do believe you will give us another chance and come back. Yours sincerely, Renata Hájková, DiS, Sales & Marketing Manager, Spa Resort Sanssouci, Karlovy Vary

8/10 Good

Lina

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Linda on 11 Apr 2024
Dear Mrs.Lina,Thank you for your feedback! We are very glad, that you enjoyed your stay! We hope to see you again very soon!Sincerely,Spa Resort Sanssouci

8/10 Good

Hans - Joachim, Landshut

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dieses Hotel ist in drei Häuser aufgeteilt, die Unterirdisch verbunden sind. Dazu muss man jedoch sehr viele Treppen gehen oder von einem Lift zum anderen laufen, ca. 50m , jeweils zum Essen oder Pool und Anwendungen. Wenn man dann wie Wir mit drei Personen über 70 Jahre und Fußtechnisch eingeschränkt unterwegs ist, wird das zu einer großen Belastung. Man sollte vielleicht bei der Zimmer vergabe auf das Alter achten und VORALLEN Dingen die Aufteilung auf drei Häuser anführen. Dieses zu verschweigen rechnen wir Ihnen als SEHR GROßEN MANGEL an. MfG Hans Rosenthal
Stayed 3 nights in Mar 2024
Response from Linda on 26 Mar 2024
Sehr geehrter Herr Hans Joachim, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen! Es tut uns sehr leid zu hören, dass Sie andere Erwartungen an das Spa Resort Sanssouci hatten! Auf unserer Website finden Sie die Information, dass das Resort in die Unterkunftsbereiche Blue House und Green House unterteilt ist. Diese Gebäude sind durch einen unterirdischen Korridor verbunden. In jedem Gebäude sind Aufzüge vorhanden. In der Fotogalerie haben wir natürlich auch ein Außenfoto, das sind unsere drei Gebäude. Es tut uns leid, dass es ein solches Missverständnis gab. Dennoch danken wir Ihnen für Ihre Meinung und Ihr Feedback.Mit freundlichen GrüssenSpa Resort Sanssouci

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Hallenbad und Sauna waren gut.
Stayed 5 nights in Feb 2024
Response from Linda on 11 Mar 2024
Sehr geehrter Herr Alexander, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci gegeben haben! Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Spa Resort Sanssouci

2/10 Terrible

Concepssion

Disliked: Cleanliness, property conditions & facilities
Its a big property with a spa that way to small for all three houses and its no fitness gym. Also its a very old, hotel. They dont clean the room even u stay one or two weeks. I couldnt breath it was very dusty.
Stayed 6 nights in Feb 2024
Response from Linda on 27 Feb 2024
Dear Guest, Please allow us to thank you for your feedback and opinion regarding your stay at Spa Resort Sanssouci!We are very sorry that you did not address your dissatisfaction with the cleaning of your room immediately on the spot. As a spa, our priority is the cleanliness of the hotel and the room! It is a pity that we did not know about your problem, because we would have been pleased to do more for you! With best regards, Spa Resort Sanssouci

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Leider waren für meinen Geschmack zu viele Kinder, die keine Erziehung genossen haben da. Aber da kann die Unterkunft nichts dafür. Leider haben wir vom Essen her, eher mehr was landestypischeres erwartet. Das Wasser vom Schwimmbecken war für uns auch leider etwas zu kalt. Aber wir würden auf jeden Fall wieder kommen.
Stayed 2 nights in Feb 2024
Response from Linda on 27 Feb 2024
Sehr geehrte Frau Andrea,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen! Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Spa Resort Sanssouci

4/10 Poor

Julija

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Schmutzig, Personal unfreundlich,frech.Das Essen ist kalt.
Stayed 4 nights in Feb 2024
Response from Linda on 16 Feb 2024
Sehr geehrte Frau Julie,Vielen Dank für Ihr Feedback, wir würden uns über weitere Informationen freuen. Es tut uns leid, dass Ihr Aufenthalt nicht nach Ihrem Wunsch war! Leider haben Sie uns nicht mitgeteilt, ob während Ihres Aufenthalts etwas nicht in Ordnung war! In jedem Fall tut es uns sehr leid, dass wir Ihre Anregungen nicht vor Ort gelöst haben. Wir hätten gerne mehr für Sie getan! Mit freundlichen GrüßenLinda Reputation Manager

8/10 Good

Marlen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Linda on 6 Feb 2024
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

10/10 Excellent

Dana

Stayed 3 nights in Jan 2024
Response from Linda on 29 Jan 2024
Sehr geehrte Frau Dana, Herzlichen Dank für Ihre nette Bewertung des Spa Resort Sanssouci**** in Karlovy Vary. Es freut uns sehr, dass Sie mit den Dienstleistungen des Hotels zufrieden waren! Wir freuen uns auf Ihren nächsten Besuch! Mit freundlichen Grüssen, Spa Resort Sanssouci

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Linda on 29 Jan 2024
Guten Tag, Vielen Dank für Ihre gute Bewertung des Spa Resort Sanssouci**** in Karlovy Vary. Wir sind sehr froh, dass Sie mit den Dienstleistungen des Hotels zufrieden waren! Wir freuen uns auf Ihren nächsten Besuch! Spa Resort Sanssouci

2/10 Terrible

Andreas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir können nur jedem abraten dieses Hotel zu buchen. Es war wirklich durchweg eine Katastrophe. -es sind drei Hotelkomplexe. Man kann an der Buchung nicht erkennen wo man untergebracht ist. -viel zu wenig Parkplätze verfügbar -Anreise mit Auto führt zu Verkehrschaos vor dem Hotel -Checkin hat ewig gedauert -haben ein belegtes Zimmer bekommen -Ausstattung und Stil sind uralt und nicht gemütlich -dreckig -Wellnessbereich hat den Namen nicht verdient. Alles alt und viel zu klein für die vielen Hotelgäste -Personal nicht gesprächsbereit für Kompromisse Es war furchtbar.
Response from Linda on 29 Jan 2024
Sehr geehrter Herr Andreas, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zukommen zu lassen - es tut uns sehr leid, dass Sie Schwierigkeiten beim Parken hatten. Das Spa Resort Sanssouci verfügt nur über wenige Parkplätze. WENN alle Parkplätze bereits belegt sind, versuchen wir, Ihnen andere und nächstgelegene Parkplätze zu empfehlen! Ich hoffe sehr, dass Sie nach dem Einchecken ein anderes, angemessenes Zimmer erhalten haben. Wenn Sie uns mehr darüber erzählen möchten, zögern Sie bitte nicht, uns zu kontaktieren! Wir würden uns sehr freuen, wenn Sie uns eine weitere Chance geben! Mit freundlichen GrüßenLindaReputation manager

10/10 Excellent

Gisela, Ilmenau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good choise
Response from Spa Resort Sanssouci on 18 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Spa Resort Sanssouci

8/10 Good

carola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Spa Resort Sanssouci on 18 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Spa Resort Sanssouci

8/10 Good

Peter

Stayed 2 nights in Dec 2023
Response from Spa Resort Sanssouci on 8 Jan 2024
Sehr geehrter Herr Peter,vielen Dank für Ihren Aufenthalt in unserem Hotel und die gute Bewertung unseres Hauses! Wir freuen uns, dass es Ihnen bei uns gefallen hat und hoffen, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen, Spa Resort Sanssouci

4/10 Poor

Matthieu

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
No parking available / had to park in the watery grass !!! => charged extra 10€ anyway Personnel not talking any English word and quite unfriendly Room outdated, noisy (we could ear the neighbors shower under normal operation => wasn’t a noisy neighbor at all) Swimming pool closed for children’s after 19:00 and communication was really rough => we could only stay 30min in water and our 7yo daughter which experienced discrimination feeling for the first time Kettle available without any instant coffee / tea or other creamer… Swimming pool opening at 10:00 on Sunday’s => checkout before 11:00 => incapacity to return before leaving this overpriced hotel You can check my other reviews over the last 10years off regular use of hotel.com to judge by yourselves if trustworthy or not…
Stayed 1 night in Oct 2023
Response from Linda on 31 Oct 2023
Dear Mr.Matthieu,Thank you for taking the time to share your feedback. Our guests have free daily access to the wellness centre. These opening hours, including entry with children, are on our website! Thank you for your suggestions to improve our services! If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,LindaReputation Manager

6/10 Okay

Miroslav

Stayed 2 nights in Oct 2023
Response from Linda on 13 Nov 2023
Dobrý den,děkujeme Vám za zpětné hodnocení služeb Spa Resortu Sanssouci **** v Karlových Varech! Budeme se těšit na Vaši další návštěvu! s pozdravem a přáním hezkého dne, LindaReputation Manager

8/10 Good

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ein schönes, gefelgtes Hotel, Frühstück gut
Stayed 2 nights in Sep 2023
Response from Linda on 2 Oct 2023
Sehr geehrter Herr Oliver, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war!Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt!Mit freundlichen Grüßen,LindaReputation Manager

8/10 Good

Veronika

Liked: Staff & service, amenities, property conditions & facilities
Gute Unterkunft, zentrumsnahe und gut erreichbar.
Stayed 7 nights in Sep 2023
Response from Linda on 31 Oct 2023
Sehr geehrte Frau, Veronika, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war!Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt!Mit freundlichen Grüßen,LindaReputation Manager

8/10 Good

John

Liked: Staff & service
It was clean, room big enough, staff friendly
Stayed 4 nights in Aug 2023
Response from Linda on 2 Oct 2023
Dear Mr. John, Thank you very much for the high evaluation of the services of the Spa Resort Sanssouci **** in Karlovy Vary. We are very glad that you were satisfied with us! We look forward to your next visit! With best regards !LindaReputation Manager

8/10 Good

peter

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
das war alles in Ordnung!EINMALpro woche zimmer reinigung!Das war nicht besonderes gut
Stayed 5 nights in Aug 2023
Response from Linda on 1 Sept 2023
Sehr geehrter Herr Peter, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Vielen Dank für Ihr Feedback zur Reinigung Ihres Zimmers! Es tut uns leid, dass Sie das nicht gleich vor Ort angesprochen haben! Normalerweise reinigen wir das Zimmer jeden zweiten Tag, aber wenn ein Gast uns um eine tägliche Reinigung bittet, arrangieren wir das gerne.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,LindaReputation Manager