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Reviews of Spa Hotel Schlosspark

4 out of 5
Spa Hotel Schlosspark
Kolma 13 - 19, Karlovy Vary

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 4 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.4/10

Cleanliness

6.0/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
A ostentatious option
The hotel largely lived up to its promise. A short uphill walk from the town centre, more gaudy than grand in appearance. The Presidential Suite is huge, with grand views over much of the town. Even so, there was no milk provided for coffee and you even had to pay for coffee pods from the mini bar! The gym was pathetic but the pool area was nice, small and seemingly recently renovated. The sauna is only on at night. VERY limited parking is available on-site (not suitable for huge vehicles) and I would suggest reserving in advance.
Stayed 1 night in Apr 2022
Response from Spa Hotel Schlosspark on 21 Apr 2022
Good afternoon, thank you very much for your positive review, we appreciate it very much. We do not have milk by coffee machine because because it spoils quickly. But if you ask for it at the restaurant we provide to you with a pleasure free. Unfortunately sauna cannot run the whole day but before 5 pm you can buy private sauna and use also swimming pool only for you. There si problem with parking in general at spa centre. But you can park at parking house Libušina not far from our hotel or at the main road Na Vyhlídce. Have a nice day. Kind regards Team of Spa Hotel Schlosspark

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pia

Stayed 1 night in Jun 2023

4/10 Poor

Martin

Disliked: Staff & service
Mehr Schein als Sein :-(
Kein Parkplatz obwohl benanntKein Balkonzimmer, obwohl zugesagt. Kein Roomservice, obwohl Zeichen herausgehängt, während die Serviceleistungen auf dem Flur waren….. :-(( Beim Frühstück wurde einem das Geschirr bereits eine halbe Stunde vor „Ende“ weggezogen. P.S.: Massage war „natürlich“ auch nicht Buchhändler = alles ausgebucht…. => viel versprechen - wenig halten……
Stayed 2 nights in Aug 2022
Response from Karolína Moravcová on 23 Aug 2022
Dear Martin,I hope you don't mind me answering you in English since we have communicated in English before during your stay in Spa Hotel Schlosspark.I apologize about the confusion, I personally took a look at your reservation and all the communication between us and since the balcony we requested by you or Expedia, we were not able to guarantee it on site, I'm sorry for the inconvenience. About the parking - we have informed you via messages in advance that since all of our parking spaces are occupied at the moment, you can parking on an off-site parking lot located 500m from the hotel and gave you the address. I completely understand that since we are in the spa zone, parking can be a bit tricky.I will deal with the restaurant staff about your comment, thank you very much for letting me know.Again, I apologize that your stay was not satisfactory - I wish you'd let me know when we talked on the reception so I could be more helpful.I hope that you will choose us again so we can make your stay wonderful.With my best regards,

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

eva

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Výborné snídaně, ochotný a vlídný personál, dobrá poloha hotelu.
Stayed 3 nights in Aug 2020

2/10 Terrible

Annukka, Karkkila

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible customer service
This is the worst hotel I´ve ever been to! The only good things about this place were the big room and the interior. The hotel was very hard to reach by car, because the streets are extremely steep and narrow. There was supposed to be parking space at the hotel, but all of the 4 parking lots were reserved (surprise) so we had to leave our car to a chargeable parking garage far from the hotel. And when we finally got to the hotel, there was no one at the reception so we had to wait for the check in for a while. Actually, the reception and the lobby were empty most of the time. And there was only one employee who spoke English, the others didn´t understand a word. If someone happened to be laying behind the reception desk, they didn´t greet us - not what I would expect from a 4 star hotel. The breakfast was mostly meat and sweet pastries. As a vegetarian I would like to have more healthy options. The only vegetable was tomatoes with onions - again I was expecting more. The Spa was also very disappointing: there was only 1 lousy pool with cold water in it. And the sauna was of course for extra charge. This hotel will charge you for everything! For example, there was an electric kettle in the room, but they charged for every tee we drank (normally it´s incl. in the price). And they charged us 9 € extra because I decided to pay our bill in CZK (normally it´s cheaper to pay in CZK instead of €), so I left the hotel very angry. Please, do yourself a favour and choose another hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles bestens!
Alles bestens! Alles bestens! Alles bestens! Alles bestens!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Schönes Hotel tolle Stadt.
Hotel ist vorwiegend auf Russische Gäste ausgelegt, sonst sehr schön.
Badezimmer
Wohnzimmer
Wohnzimmer
Schlafzimmer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lage
Hotel liegt sehr Zentral. Freundlich, kurze Wege ins Zentrum. sehr schöner Überblick auf Karlsbad
Response from Eva on 16 Nov 2015
Sehr geehrte Gäste, vielen Dank für Ihr nettes Feedback! Wir probieren unseren Service noch weiter zu verbessern. Wir danken Ihnen ganz herzlich für Ihren Besuch und würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Super lage
Keinen Spaß Samstag und Sonntag eigentlich nicht für Wochenende
Response from Eva on 16 Nov 2015
Sehr geehrte Gäste, wir danken für Ihren Besuch in unserem Hotel. Ich habe Ihre Bemerkungen über die Unterhaltung am Wochenende übergegeben. Mit freundlichen Grüßen Ihr Spa Hotel Schlosspark Team

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
泊車要比錢，連茶包都要收錢，超計較。 除左景靚，房間整潔之外，都無咩特別吸引。泳池超細，同想像中的溫泉酒店完全唔同，只有spa就叫溫泉。哈哈，笑左。

6/10 Okay

Frank, Sachsen

Liked: Staff & service
Gutes Mittelklassehotel
sehr gut eingerichtetes Hotel mit dreisterne Frühstück Anfahrt sehr beschwerlich (steile enge Gasse) und Parkmöglichkeit sehr begrenzt;
Response from Eva on 16 Nov 2015
Sehr geehrte Gäste, wir danken Ihnen für die Bewertung! Ich habe Ihre Bemerkungen über das Frühstück unserem Manager übergegeben. Wir hoffen auch, dass das Amt hier bald endlich die Fahrt reparieren lassen.

4/10 Poor

Jens, København

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ringe spaforhold - gode værelser
Spapersonalet virkede som om de ikke gad at arbejde der, dette kom til udtryk i dårlig service, en time behandlinger der varede 45 min og i det hele taget havde man indtrykket af at de bare skulle blive færdige. Spa'en kan derfor absolut ikke anbefales, specialt når man tænker på hvor mange andre gode alternativer der er i byen. Hotellet som sådan var OK, værelserne var rene og store. Morgenmaden var ikke særlig god og kaffen var sur:) Alt i alt - vil vi nok vælge et af de mange andre fine hoteller en evt anden gang.
Response from Eva on 15 Nov 2015
Dear clients, thank you for your comments about our Spa staff and the quality of breakfast - we value complaints and use them to improve our services. Many greetings from Carlsbad

8/10 Good

KUAN-MING, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美麗的小鎮旅錧
此旅錧坐落在小鎮中心教堂的山坡上，離鎮中心很近，旅錧乾淨舒適，很溫馨我們住二晚，感覺很好。值得一提的是櫃台介紹我們山坡上面的一家傳統捷克的餐廳，豬腳和肉串非常好吃，價格幾乎是山下的一半，所以我們吃了好多餐呢。推薦
Response from Eva on 15 Nov 2015
Dear clients! thank you very much for a very nice review! Hope we see you very soon again! Many greetings from Carlsbad!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Dass Zimmer und die Aussicht sind einfach Traumhaft. Dass sehr freundlich und hilft sehr gut bei der Reise Planung weiter. Sehr empfehlenswert
Response from Eva on 16 Nov 2015
Sehr geehrte Gäste, wir danken Ihnen für die netten Worte und dass Sie sich Zeit für eine Bewertung genommen. Mit freundlichen Grüßen Ihr Spa Hotel Schlosspark Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicht für Geschäftsteisende geeignet
Das Hotel liegt am Ende einer Strasse mit 23% Gefälle. Die Dame an der Rezeption war ausgesprochen unfreundlich, als ich darum bat, den Wagen für mich 100 Meter rückwärts in die vorgesehene Parkbucht einzuparken. Auch an den folgenden Tagen brachte sie kaum eine Begrüssung über die Lippen. Das Frühstück wird erst ab 8 Uhr serviert, daher ist das Hotel für Geschäftsreisende nicht geeignet.

4/10 Poor

Peter, Regensburg,Deutschland

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
"Schlosspark"
Nun, ich suchte vergeblich den "Park". Das Hotel liegt an einer 20%-Gefälle-off-rad-Kopfsteinpflasterstraße. Der Eingang schwer zu finden; nur ca. 4-5 Parkplätze. Das Hotel ist nagelneu saniert und die Zimmer sind schön. Wie lange noch?? Denn der Service ist sehr dürftig: Pool und Saune mußte man selbst anschalten und benützbar machen. Deutsch wird kaum gesprochen, Englisch gar nicht. Das Hotel ist in Schrift und Sprache auf Russen ausgerichtet. Frühstücksbuffet ist dürftig.