Reception
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Reviews of Westend Hotel

3.5 out of 5
Westend Hotel
R.C. Church Road, Next to Matheran Police, Khalapur, India

Reviews

6.6
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 3 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Priyanka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Prakash

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay of 2 days in Westend.
Stayed 2 nights in Mar 2023

6/10 Okay

Pratip

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not value for money
There are other hotels which charge the same as this and rooms are better in terms of size, cleanliness and more value for money. Last year I had stayed in a different hotel, this time I tried Westend, but I will never ever stay here :(
Stayed 2 nights in Jul 2022

8/10 Good

AP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An old but well known property at Matheran
Stayed there with my wife for two nights from 27th Dec 2021. The deluxe room I had booked was quite spacious and clean. Food was good and the hotel manager helped in organizing a taxi pickup from Mumbai and drop back to airport too. He also helped us in getting a friendly and knowledgeable horse owner who took us around Matheran. Food was good and the buffet choice was adequate. We had all our meals at the resort even though the stay had only breakfast built in. The rooms are located midst of greenery. There was no hot water flowing on second day but was told that one of the other room resident had left the tap open previous night leading to no water could be stored in boiler. I suppose this was a blip. One improvement I would suggest is that some of the room essentials such as cabinets etc be replaced or repaired regularly. Our cabinet had drawers not working properly. Room had only one waste basket in rest room but not in main room. The room door had antiquated bolt and lock system, both of which had rusted making lot of sound while closing and opening. High time these irritants are replaced to make stay much more pleasant. Hence a star less to the rating. This hotel has an excellent spa which one should not miss. Biju Joseph and his team made sure the different types of body massages are worth going for. We had one which was sublime and very effective. Worth trying when one is staying in this place.
Stayed 2 nights in Dec 2021
Response from Rehana on 5 Jan 2022
Daer Guest Thank you for your review and for choosing our hotel I am happy that you enjoyed your stay and We have also noted your feedback with concern and will be looked into it. We look forward to welcoming you again!!!! Thanking You Regards Westend Hotel Matheran

2/10 Terrible

Pranshul

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room were really bad and property was very expensive for the amenities they offered.
Stayed 2 nights in Oct 2021
Response from Team WestEnd on 8 Nov 2021
Sorry that you weren't satisfied. Please accept our apologies for all the inconvenience caused during your stay at the hotel. We have forwarded your service concerns to the respective department head for necessary action.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Wouldn't recommend this one
Right from check-in to the rooms and the food nothing is worth a mentin about westend..for the price totally not worth it...only plus is the location of the property. The reception staff needs to be courteous and accomodating
Stayed 1 night in Oct 2021
Response from Manisha Khakhar on 27 Oct 2021
We regret that you had an unpleasant experience and your comments and feedback is noted and will be used in the evaluation of the product offering and improvisation of services offered