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Reviews of Best Western Kapurthala

3.5 out of 5
Best Western Kapurthala
Sultanpur Lodhi Road, Kapurthala, Punjab

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

7.6/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charanjit

Stayed 1 night in Feb 2024

6/10 Okay

Dilraj

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Not as expected. No slippers were provided to go to washroom. In room dinong order takes a long time. Coffee I ordered took nearly 45 min. Not as expected.
Response from Sunil Kumar on 25 Dec 2022
Dear Ms. Jasleen Kaur, Thank you for feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to review. We appreciate your loyalty to our brand.

2/10 Terrible

Iqbal singh

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
3 star hotel
Checking staff ignorant,3 times ask them glass of water . Want to checkout 2 pm they refused breakfast limited option
Stayed 2 nights in Jun 2022
Response from Sunil Kumar on 10 Jun 2022
Dear Sir, It was a privilege to have you stay with us. Thank you for sharing your candid feedback on Expedia. Please allow me to apologize for the inconvenience caused to you during your recent stay with regards to reception staff. Please be assured that the feedback has been shared with the concerned managers for the immediate action and improvement. Your patronage to Best Western Kapurthala is truly valuable. We look forward on your next visit soon and promise you will not be disappointed. Warm Regards, Sunil Kumar Assistant Front Office Manager

10/10 Excellent

San, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are ever so polite and courteous, the service was excellent, staff at breakfast in the cafe western were excellent, food was delicious, hotel was spotless would stay here again.
Stayed 13 nights in Feb 2020
Response from Ravinder Kumar ( Assistant Manager Front Office ) on 16 Mar 2020
Dear Guest, Greetings from Best Western Kapurthala ! Thank-you for your feedback and rating. It is our constant endeavor to create cherished memories for our guests and we are glad we lived up to your expectations. We thank you once again and look forward to your next visit.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Reception staff did not seem to have up to date knowledge about procedures. Restaurant staff was excellent. Over all facilities were reasonably good excerpt the washroom size is very small difficult to move around.
Stayed 3 nights in Feb 2020
Response from Ravinder Kumar on 19 Feb 2020
Dear Sir, It was a privilege to have you stay with us. Thank you for sharing your candid feedback on Expedia. Please allow me to apologize for the inconvenience caused to you during your recent stay with regards to reception staff data knowledge and procedures we are conducting training's. Please be assured that the feedback has been shared with the concerned managers for the immediate action and improvement. Your patronage to Best Western Kapurthala is truly valuable. We look forward on your next visit soon and promise you will not be disappointed. Warm Regards, Ravinder Kumar Assistant Manager Front Office