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Reviews of Wingate by Wyndham Kansas City

2.5 out of 5
Wingate by Wyndham Kansas City
7333 Parvin Road, Kansas City, MO

Reviews

5.6
Rating 10 - Excellent. 171 out of 1001 reviews" "
Rating 8 - Good. 180 out of 1001 reviews" "
Rating 6 - Okay. 175 out of 1001 reviews" "
Rating 4 - Poor. 196 out of 1001 reviews" "
Rating 2 - Terrible. 279 out of 1001 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross place
Stayed 1 night in May 2024

2/10 Terrible

MIke

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Not nice, smelled like marijuana really bad!!!! Room was disgusting, 3 roaches as we walked into room. People fighting in the parking lot. This was all in 10 minutes of being there.
Stayed 2 nights in May 2024

6/10 Okay

Jessica

Stayed 1 night in May 2024

10/10 Excellent

Crysta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place. Much higher quality than I was expecting for the price.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're thrilled to hear that you enjoyed your stay with us and that we exceeded your expectations. Providing exceptional value and quality service is always our goal, and we're delighted that you found your experience with us to be top-notch.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.

4/10 Poor

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We specifically chose this hotel because of the indoor pool for our girls and it was out of service. My kids were really upset but I understand those things happen and can’t be helped. However, the whole place was not kept updated at all and was looking really run down. The room smelled like smoke, shower head was falling out of the wall, the refrigerator decided to melt all of the place in the night… At breakfast the food was pretty typical for a hotel but the breakfast attendees was just sitting there playing on her phone and almost everything needed restocked and the counter was extremely dirty. We had to ask for silverware as it was all out. So she did get up and finally stocked everything but neglected to clean the nasty counter. Overall I would not recommend. Even leaving my 9 year old said we are never coming back here again if that tells you anything. Very disappointing
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the inconveniences you encountered during your stay. It's disheartening to hear that the indoor pool was out of service and that your children were disappointed as a result. Please know that we understand the importance of such amenities, and we're truly sorry for any disappointment caused.Additionally, we apologize for the issues you faced in your room, including the smell of smoke, the shower head, and the malfunctioning refrigerator. Your feedback is valuable, and we will address these maintenance issues promptly to ensure they do not recur.Regarding breakfast, we apologize for the lapse in service you experienced. Rest assured, we will address this with our team to ensure that all areas of the breakfast service, including cleanliness and restocking, are consistently maintained to our high standards.We appreciate your candid feedback, as it helps us identify areas for improvement. It is our hope that you will give us another opportunity to provide you and your family with the exceptional stay you deserve. If you decide to return, please don't hesitate to contact us directly so that we may ensure your next visit is nothing short of excellent.

2/10 Terrible

Johnetta

Travelled with family
First of all I am handicap and need it in the elevator at which their elevator was not working. I had a cooler to bring in as well. It took me a while to get up the steps to the second floor. Around 9 PM I called the front desk and asked them for a blanket because it was pretty chilly in there. They said there was no one there in housekeeping and therefore I could not get a blanket. There was no hot water I let the water run for about a half an hour. I was looking forward to breakfast in the morning at which after roaches in the bathroom and In the hallway on the walls, I was not interested in eating anything from there. I was inconvenienced and had to go out to eat at that point. The toilet was dirty behind the toilet lid. I was very very unhappy with this place. I did Call down to the office and ask them to bring me some bugs spray at which they did. I feel they should have told me there was no elevator working
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the inconveniences you experienced during your recent stay with us. Providing a comfortable and hassle-free experience for all our guests, especially those with accessibility needs, is of utmost importance to us, and we regret that we fell short in meeting your expectations.We understand the frustration caused by the non-functioning elevator and the difficulties you encountered while accessing your room. Your feedback regarding the lack of communication about the elevator's status is duly noted, and we will take steps to ensure that such issues are communicated clearly to our guests in the future.Additionally, we apologize for the cleanliness issues you encountered in your room and bathroom. Please be assured that this is not reflective of our usual standards, and we will address these concerns with our housekeeping team to prevent similar issues from occurring in the future.Thank you for bringing these matters to our attention, as it gives us the opportunity to improve our services. We hope to have the chance to welcome you back in the future and provide you with a much-improved experience.

6/10 Okay

Dennis

Disliked: Staff & service, property conditions & facilities
A.c. not cold. If this place still open in ten years I'd be surprised
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're sorry to hear that your experience fell short of your expectations, particularly regarding the air conditioning in your room.Ensuring our guests' comfort is a top priority for us, and we apologize for any inconvenience caused by the A.C. not functioning properly during your stay. Please know that we are actively working to address this issue and ensure that our facilities are well-maintained to provide a comfortable environment for all our guests.We appreciate your feedback regarding the longevity of our establishment, and please rest assured that we are committed to continuously improving our services and facilities to better serve our guests for years to come.Once again, we apologize for any inconvenience you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

2/10 Terrible

Kaela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms were disgusting. Literal black gunk in all corners, no water pressure, STINKS, oh thry advertis a hot tub but there is not, and the pool is slimy.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the disappointing experience you had during your recent stay. Your concerns regarding the cleanliness of the bathrooms, water pressure, and the condition of the pool are deeply concerning, and we want to assure you that we are taking immediate steps to address these issues.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we are disappointed to learn that we fell short of meeting your expectations in this regard. Please know that we will be conducting a thorough investigation into the cleanliness and maintenance issues you mentioned to ensure that they are promptly resolved.Regarding the discrepancy in amenities, we apologize for any confusion or inconvenience this may have caused. We will review our communication and ensure that our amenities are accurately represented to avoid any future misunderstandings.Once again, we apologize for the inconvenience and disappointment you experienced. We truly value your feedback, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.

4/10 Poor

Peter-Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I had to be reassigned to a different room 3 times upon arrival due to room conditions. Then I couldn’t open the curtains to the window because I was on the first floor and the windows had little to no tint .
Response from GM on 1 May 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.We are truly sorry to hear about the challenges you encountered with your room assignments and the condition of the rooms. This is certainly not the level of service and accommodation we aim to provide, and we understand how frustrating it must have been for you to have to change rooms multiple times.Regarding the issue with the curtains, we apologize for any inconvenience caused by the lack of tint on the windows. We understand the importance of privacy and will take your feedback into consideration for future improvements.Please know that your feedback is extremely valuable to us, and we will use it to address the issues you raised and ensure that similar situations do not occur in the future. We hope for the opportunity to welcome you back and provide you with the exceptional experience you deserve.If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us directly.

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For being one of the cheaper hotels around the KC airport, you get what you pay for. The hall had a piece of paper slapped to the wall to let us know our room number. The property was dirty and looked like it hadn't been vacuumed in several days, and the whole place smelled musty. The room was somehow even dirtier, with stains on the walls and furniture. The bathroom had broken ceiling tiles and the shower handle would just come off by trying to turn it. On top of all of the cleanliness issues, there were children screaming through the halls late into the night. Then at 830AM, the fire alarms went off for 20 minutes with zero explanation or concern from the staff. Recommendation: Spend the extra 10 dollars a night to not slum it in this property.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We apologize for the cleanliness issues and disturbances you encountered during your stay. Rest assured, we are actively addressing these concerns with our teams to ensure a better experience for our guests. Your input is valuable to us as we continuously strive to improve. We hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities
No sitting available, only one chair, no soap and noise from highway.
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honest assessment of your recent stay. I apologize for the inconveniences you experienced regarding the lack of available seating, limited amenities, and noise disturbance from the highway. Rest assured, we take your comments seriously and will address these issues to enhance the quality of our guests' experience. Your input helps us improve, and we hope to have the opportunity to welcome you back for a more satisfactory stay in the future. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly. Thank you again for choosing our hotel.

2/10 Terrible

Francisco J

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was okay but the room was so dirty and the property it's old and the furniture is very demage, hand prints everywhere, dusty, overall for the price I paid $ 191 I'm very sure Ican fine something else way better than that
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're deeply sorry to hear about the cleanliness issues you encountered during your stay. This is certainly not the experience we want our guests to have, and we apologize for falling short of your expectations.Please rest assured that we take your feedback seriously, and we will address the cleanliness and maintenance issues you mentioned with our housekeeping and maintenance teams to ensure they are properly resolved.We understand your disappointment, and we sincerely apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.

10/10 Excellent

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that you found our hotel clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're glad that our efforts were noticed.If you have any further comments or suggestions on how we can continue to improve our services, please feel free to let us know. We're always looking for ways to enhance the guest experience.We appreciate your support and hope to welcome you back again soon for another pleasant stay.

6/10 Okay

Jerry

Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're glad to hear that your overall experience was positive during your recent stay at our hotel.If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. We value your input and strive to provide exceptional service to all our guests.We look forward to welcoming you back in the future.

10/10 Excellent

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ve modern inside and clean room
Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're thrilled to hear that you enjoyed our modern and clean accommodations during your stay with us. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're delighted that we were able to meet your expectations.If you have any further comments or suggestions on how we can continue to improve our services, please don't hesitate to let us know. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon!

6/10 Okay

paula

Travelled with family
Dated property
Stayed 3 nights in Mar 2024
Response from GM on 30 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honest assessment of our property.We understand that our hotel may have some areas that need updating, and we apologize if this impacted your experience. Please know that we are continually working to improve our facilities and guest experience.Your comments are important to us as they help us identify areas where we can make enhancements. We will take your feedback into consideration as we strive to provide the best possible accommodations for our guests.If you have any further suggestions or concerns, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future, with improvements that exceed your expectations.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean rooms. Nice pool too.
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that you enjoyed our great service, clean rooms, and the amenities, including our pool. Providing a comfortable and pleasant experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Great place nice pool
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that you enjoyed your stay with us and found our pool to be to your liking.We appreciate your support and hope to have the pleasure of welcoming you back.

6/10 Okay

Gina

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honest assessment of your stay.We're glad to hear that you found our hotel satisfactory overall. However, we also understand that there may have been aspects of your experience that fell short of your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Robert

Stayed 2 nights in Mar 2024
Response from GM on 6 Apr 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're pleased to hear that you had a decent experience during your stay at our hotel.Your satisfaction is important to us, and we strive to provide a comfortable and enjoyable stay for all our guests. If there are any areas where you believe we can further improve, please feel free to let us know. Your feedback helps us enhance our services and amenities for future guests.We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.

2/10 Terrible

Alfred

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Suffered severe bed bug bites in room. Customer service was horrible, showed negligence.
Stayed 1 night in Oct 2023
Response from GM on 13 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are truly sorry to hear about your experience during your recent stay with us. Please accept our sincerest apologies for any inconvenience or discomfort you encountered due to bed bugs in your room.The comfort and well-being of our guests are of utmost importance to us, and we take reports of pests very seriously. Rest assured that we have immediately addressed this issue with our housekeeping and maintenance teams to ensure that proper measures are taken to eradicate any pests and prevent future occurrences.Regarding the customer service you received, we apologize if our response did not meet your expectations. We strive to provide exemplary service to all our guests, and it is disappointing to hear that we fell short in this regard. Your feedback is valuable to us, and we will use it to improve our service standards and procedures.Once again, we apologize for the negative experience you had and thank you for bringing it to our attention.

2/10 Terrible

Alfred

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bug infestation in our room. Horrible customer service, showed negligence!
Stayed 2 nights in Oct 2023
Response from GM on 13 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are deeply troubled to learn about your experience during your recent stay at our hotel. Please accept our sincere apologies for the distress caused by the presence of bed bugs in your room and the unsatisfactory level of customer service you received.Ensuring the comfort and well-being of our guests is our top priority, and we take reports of pests very seriously. Immediate action has been taken to address the bed bug infestation, and our dedicated team is conducting a thorough inspection and treatment of the affected area to prevent any recurrence.We also understand your disappointment with the customer service provided, and we apologize for any inconvenience or frustration it may have caused. Our team is trained to respond promptly and professionally to all guest concerns, and it is clear that we did not meet this standard during your stay. Rest assured, we will use your feedback to reinforce our training efforts and improve our service delivery.Once again, we apologize for falling short of your expectations and thank you for bringing these issues to our attention. We are committed to regaining your trust and hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

Faisal

Disliked: Staff & service, amenities, property conditions & facilities
I wouldn’t recommend this property to my worst enemy. This is the worst hotel I ever life been to.. she’s had blood told the front lady she told me if you don’t like it go find somewhere else very unprofessional the AC didn’t work no hot water very dirty environment very upset
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. I am deeply sorry to learn about the unpleasant experience you had during your recent stay at our hotel. Please accept my sincere apologies for the discomfort and inconvenience you endured. Your feedback is valuable to us, and we take it seriously as we strive to provide a comfortable and enjoyable stay for all our guests.It is distressing to hear about the issues you encountered with the AC, hot water, and cleanliness of your room. Rest assured, I have personally brought these concerns to the attention of our maintenance and housekeeping teams to ensure immediate action is taken to address and rectify these issues.Additionally, I want to extend my apologies for the unprofessional response you received from our front desk staff. This behavior is not reflective of the high standards of customer service we aim to uphold, and I assure you that appropriate measures will be taken to address this matter with our team.Once again, I apologize for the negative experience you had, and I thank you for bringing these issues to our attention.

4/10 Poor

Amanda

Travelled with family, Travelled with pets
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Absolutely filthy and disgusting. We changed rooms due to the first one smelling of cat urine, and then left in the middle of the night because the people in the room next to us were yelling and fighting. We did not feel safe. Will never stay here again.
Stayed 1 night in Mar 2024
Response from GM on 3 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the unacceptable experience you had during your recent stay at our hotel. It deeply troubles us to learn about the cleanliness issues and disturbances you encountered, including the unpleasant odor in your initial room and the disruptive behavior of neighboring guests.Maintaining a clean and safe environment for all our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please know that your feedback has been shared with our housekeeping and security teams to address these concerns promptly and prevent recurrence.Your comfort and safety are our top priorities, and we understand your decision not to return. We truly value your feedback as it helps us identify areas for improvement and ensure a better experience for our future guests.Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve.

4/10 Poor

William

Stayed 2 nights in Feb 2024
Response from GM on 20 Mar 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're sorry to hear that your experience fell short of expectations during your recent stay.Your comments are important to us, and we will use them to identify areas for improvement to ensure a better experience for our guests in the future.If there are specific issues you encountered that you would like to discuss further or if there's anything we can do to address your concerns, please feel free to reach out to us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

Dawn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was conveniently located but in the evening the noise was horrible and so was the smell of pot.
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the inconvenience caused by the noise disturbance and the unpleasant odor you experienced during your visit.Ensuring a peaceful and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short in meeting your expectations in this regard. Please rest assured that we take such concerns seriously, and we will be addressing this matter with our team to prevent similar issues from occurring in the future.We strive to provide a pleasant and enjoyable stay for all our guests, and we regret that we were unable to meet your expectations during your time with us. Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate your understanding and patience in this matter.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

4/10 Poor

Amber

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your review, and we regret to learn that your experience was just okay.Our goal is to provide all our guests with a memorable and exceptional stay, and we apologize if we fell short of meeting your expectations during your time with us.We value your feedback as it helps us identify areas where we can improve and enhance our services.We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we strive to provide to all our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to exceed your expectations on your next visit.

4/10 Poor

David

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I would not recommend
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your review, and we regret to learn that your experience was just okay.Our goal is to provide all our guests with a memorable and exceptional stay, and we apologize if we fell short of meeting your expectations during your time with us.We value your feedback as it helps us identify areas where we can improve and enhance our services. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we strive to provide to all our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are thrilled to hear that you had a fantastic experience during your stay at our hotel and that you rated us a perfect 10 out of 10!Our team works tirelessly to ensure that every guest feels welcome and comfortable throughout their stay, and we are delighted that we were able to meet and exceed your expectations.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another outstanding experience.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heat didn't work in the room, so it was cold. The water would only get sort of warm, but not hot enough for a decent shower. The hotel room looked fairly nice and clean, but the room itself was very small. The hotel building, inside and out, looks old, dirty, outdated and like repairs were not done by a professional. I stepped over the same piece of cookie that someone dropped on central lobby staircase for over 3 days. Most things, were of the cheapest quality possible, such as the breakfast, coffee, shampoo, soap, etc. Not an enjoyable stay and moved to the hotel down the road.
Stayed 5 nights in Feb 2024
Response from GM on 12 Feb 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the issues you encountered during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and for that, we are truly sorry.We understand the importance of a comfortable and pleasant stay, and we regret that we were unable to provide that for you. Your comments regarding the lack of heat in the room, the water temperature, and the overall condition of our facilities have been duly noted, and we will take immediate action to address these concerns.Maintaining a clean and comfortable environment is a top priority for us, and we are disappointed to hear that we did not meet this standard during your stay.Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention. We sincerely apologize for any inconvenience caused and hope that you will consider giving us another opportunity to provide you with the exceptional experience you deserve.

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here…ever
This is supposed to be handicap accessible, my cane caught this and my left foot and I fell into the wall opposite this door
No shower seat, the seal, was full of mold, it was disgusting
No tp on the holder, mildew in the cracks
Overall this bathroom was filthy, moldy, in disrepair
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We deeply regret to learn about the challenges you encountered during your recent stay with us, especially regarding the accessibility and cleanliness of your bathroom. Please accept our sincere apologies for the inconvenience and discomfort you experienced.Ensuring the safety and comfort of all our guests, including those with accessibility needs, is of utmost importance to us. It is distressing to hear that we did not meet the standards expected in providing a safe and clean environment for you.Your feedback regarding the lack of a shower seat, the presence of mold, and the overall cleanliness of the bathroom has been taken very seriously.We understand the importance of maintaining a high standard of cleanliness and functionality in all areas of our hotel, and we are committed to addressing the deficiencies you have highlighted.Once again, please accept our sincere apologies for the shortcomings you experienced. Your feedback is valuable to us as we continually strive to improve the experiences of our guests. If there is anything else we can do to make amends or if you would like to discuss your concerns further, please do not hesitate to reach out to us directly.

2/10 Terrible

Richard

Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
We are truly sorry to hear about your disappointing experience during your recent stay at our hotel.We sincerely apologize for the issues you encountered, including the unpleasant odor and the cleanliness concerns in your room. Your experience does not reflect the high standards of service and cleanliness that we strive to uphold. Please be assured that we have addressed your concerns with our housekeeping team to ensure that such issues are promptly rectified and do not recur in the future.We understand the importance of providing a comfortable and pleasant stay for all our guests, and we regret that we fell short of meeting your expectations on this occasion.Your feedback is valuable to us as it helps us to identify areas for improvement and take corrective measures. We appreciate your patience and understanding and hope to have the opportunity to welcome you back in the future, where we can demonstrate the high level of service and hospitality that we are known for.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good first stay… lousy lousy second stay
Overall a good stay, room was comfortable front desk staff was very nice etc. this was my first stay w this hotel, and I booked an additional night based on a good experience…. That stay was horrible there will be an additional review for that.
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're delighted to hear that your first stay with us was enjoyable and that you found the room comfortable. It's always our aim to provide a pleasant experience for our guests, and we're glad we could achieve that during your initial visit.However, we're sincerely sorry to learn that your second stay did not meet your expectations. Your experience during your subsequent visit is certainly not reflective of the high standards we strive to maintain. Please rest assured that we take your feedback seriously, and we will address the issues you encountered to ensure they are not repeated in the future.We value your feedback as it helps us identify areas for improvement, and we appreciate your understanding. If there's anything specific you would like to share about your second stay, please feel free to reach out to us directly so we can address your concerns promptly.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and restore your confidence in our hotel.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are sorry to hear that your experience fell short of your expectations during your recent stay.Please accept our sincere apologies for any inconvenience caused by the condition of our hotel. We take guest feedback seriously, and rest assured, we are committed to addressing the issues you have raised to improve the overall experience for our guests.Your insights will help us pinpoint areas that require immediate attention and enable us to make necessary improvements.If you decide to give us another opportunity to serve you, we will do our utmost to ensure that your next experience with us exceeds your expectations in every way.Thank you once again for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are glad to hear that you found your room to be clean during your recent stay at our hotel.Ensuring a clean and comfortable environment for our guests is one of our top priorities, and we are pleased to hear that we met your expectations in this regard.If there are any specific areas where we can improve to earn a higher rating from you in the future, please do not hesitate to let us know. Your feedback is valuable to us as we continually strive to enhance the experience of our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay soon!

6/10 Okay

Mallary

The place was nice for what we needed which just was to sleep for the night
Stayed 1 night in Dec 2023
Response from GM on 22 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your comments and are pleased to hear that our hotel met your needs for a comfortable night's sleep.If there are any specific areas where we can improve to enhance your overall experience in the future, please feel free to share your thoughts. Your satisfaction is important to us, and we strive to make each guest's stay as enjoyable as possible.We value your feedback and hope to have the opportunity to welcome you back on your future travels.

6/10 Okay

Lidia, Junction City

Stayed 1 night in Jan 2024
Response from GM on 8 Feb 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honesty, and we're glad to hear that your overall experience was okay during your recent stay at our hotel.Your feedback helps us understand where we can improve and where we're succeeding. If there are specific areas you feel we could enhance to make your next stay even better, please don't hesitate to let us know. We value your input and strive to provide the best possible experience for all our guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
No hot water
Stayed 2 nights in Jan 2024
Response from GM on 15 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We sincerely apologize for the inconvenience you experienced during your stay regarding the lack of hot water.Please rest assured that we take this matter seriously, and our maintenance team is actively working to address and rectify the issue promptly. Your comfort is our top priority, and we understand the importance of a consistent and reliable hot water supply.We appreciate your understanding and bringing this to our attention. If there's anything else you would like to discuss or if there's a way we can make amends, please feel free to reach out directly to us.

2/10 Terrible

Brianna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A negative don’t ever stay
It had bugs in the bathroom, my bed had hair in it whe I pulled the blanket back , there was rust all over the ceiling and anything metal . The walls are so thin I was kept up all night .
Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. I sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is extremely concerning, and I want to assure you that we take these matters very seriously.I am deeply sorry for the issues you encountered, including bugs in the bathroom, hair in the bed, rust, and noise disturbances. This is not the standard of service we strive to provide, and we understand the impact it had on your overall experience.Please be assured that we are conducting a thorough investigation to address and rectify these issues immediately. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements.Thank you for bringing this matter to our attention, and we hope you might consider giving us another chance in the future to provide you with a significantly improved experience.

6/10 Okay

Brett

Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. Your input is valuable as we continuously strive to enhance our services.We're pleased to hear that there were positive aspects of your stay, and we would love to learn more about how we can improve and make your experience even better. If you have any specific feedback or suggestions, please feel free to share them with us. Your insights are crucial in our ongoing efforts to provide a superior guest experience.We hope to have the opportunity to welcome you back in the future and to exceed your expectations. If there's anything else you would like to discuss or if you have additional comments, please don't hesitate to reach out.Thank you for choosing us, and we look forward to serving you better on your next visit.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay, and the pool was great.
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're thrilled to hear that you had a nice stay with us, particularly enjoying our great pool.Your comments mean a lot to us, and we're delighted that we could contribute to making your stay enjoyable. If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please let us know.We look forward to the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

Tashawna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a roach in my bathroom i want a full refund asap i have pictures
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. Your feedback about encountering a roach in your bathroom is deeply concerning, and we share your disappointment.I assure you that we take this matter seriously, and our team is thoroughly investigating and addressing the issue to prevent any recurrence. Your comfort and well-being are our top priorities, and we are committed to resolving this matter promptly.Once again, I apologize for the inconvenience and disappointment you experienced. If there's anything more you would like to discuss or if there are additional details you'd like to share, please feel free to reach out directly.Thank you for bringing this matter to our attention, and we appreciate your understanding.

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Nice pool area, gym and lounge area! Also pet friendly.
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are thrilled to hear that you had an excellent experience during your stay with us.It's great to know that you found our staff friendly and enjoyed our pool area, gym, and lounge. We are delighted to be able to offer a pet-friendly environment to accommodate all our guests' needs.If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please let us know. We look forward to the pleasure of welcoming you back for another fantastic stay in the future.

4/10 Poor

Chad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the staff was very friendly and helpful however there was not a single mention that it was a Wyndham in progress and still under construction from a sure stay inn. my bathroom had a tub faucet that was coming out of the wall. it wasn't the worst hotel just having some heads up would've been nice.
Stayed 2 nights in Oct 2023
Response from GM on 8 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We're glad to hear that you found our staff to be friendly and helpful; however, we sincerely apologize for any inconvenience caused by the ongoing construction and the condition of your bathroom.Your insights are important to us, and we're committed to improving our communication to ensure that guests are informed about any ongoing renovations. We apologize for any oversight in this regard and for the inconvenience you experienced with the tub faucet.We appreciate your understanding and hope that, despite these issues, you might consider giving us another opportunity in the future. If there's anything more you'd like to share or if there are specific areas we can address, please feel free to reach out directly.Thank you for choosing to stay with us, and we look forward to the possibility of providing you with a much-improved experience on your next visit.

6/10 Okay

Shawn

Travelled with group
Disliked: Amenities, property conditions & facilities
It's not like in the picture. If u want a good low priced hotel it's fine. It's not for special occasions
Stayed 3 nights in Dec 2023
Response from GM on 3 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honesty, and we apologize if our hotel did not meet your expectations based on the images.We understand that the experience you had may not have aligned with what you were hoping for, especially for special occasions. We regret any disappointment you may have felt and appreciate your insights.If there are specific aspects that you believe need improvement or if there's anything we can do to enhance our guests' experience, please feel free to share more details. Your feedback is valuable, and we are committed to continuous improvement.We appreciate your understanding and thank you for choosing to stay with us. If your travels bring you back to the area, we would welcome the opportunity to provide you with a better experience.

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 8 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City.We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations.Our team works hard to provide exceptional service and create a comfortable and enjoyable environment for our guests, and it's incredibly rewarding to know that we succeeded in making your stay memorable.We truly appreciate your kind words and the perfect rating. It serves as motivation for us to continue delivering outstanding service to all our guests. If your travels bring you back to our location, we would be honored to welcome you again.

6/10 Okay

James

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on 3 Jan 2024
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honesty and value your input.We noticed your rating of 6 out of 10 and would like to understand more about your experience. If there are specific areas where we fell short or if there's anything we can do to enhance your experience in the future, please feel free to share more details.Your satisfaction is important to us, and we're committed to continuous improvement. If there's anything specific you'd like to discuss or if there are ways we can make your next stay more enjoyable, please let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.

4/10 Poor

charles

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 30 Dec 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your honest assessment of your recent stay, and we apologize that we did not meet your expectations.We regret any inconvenience you may have experienced during your time with us. Your comments are valuable, and we take them seriously as we continuously strive to improve our services.If there are specific aspects of your stay that you would like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we would welcome the opportunity to better understand and rectify the issues you encountered.We genuinely hope that you will consider giving us another chance in the future to provide you with the positive experience that you deserve. Thank you for bringing your concerns to our attention, and we wish you safe and enjoyable travels ahead.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 29 Dec 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We appreciate your positive comments and are pleased to hear that your overall experience at our hotel was satisfactory.Your feedback is valuable to us, and we take note of your rating and comments. We aim to continually improve our services and facilities, and your insights help us in that process.If there are specific areas where you believe we can enhance our offerings or if you have any additional comments, we would love to hear more from you. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and your input is instrumental in achieving that.We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Lindsey

Travelled with family and small children
Disliked: Amenities
Guest in room close to us we’re fighting all night, (threatening to kill each other, knock each other out, running down halls, screaming, etc). Sheets were also dirty, when we told management the first thing next morning he ridiculed us for not speaking up sooner and offered no resolution. Will not be staying here again.
Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Thank you for taking a moment to share your experience at Wingate by Wyndham Kansas City. We are sincerely sorry to learn about the challenges you faced during your stay, and we deeply regret that we were unable to provide you with the level of service and comfort that you deserve.Your description of the disturbances caused by other guests is unacceptable, and we apologize for the impact it had on your stay. We take such matters seriously and will be addressing this with our team to ensure prompt and appropriate action is taken to prevent such incidents in the future.Additionally, we are disappointed to hear that our management's response did not meet your expectations. This falls short of the level of service we aim to provide, and we will be reviewing this incident to improve our communication and resolution processes.We understand your decision not to stay with us again, but we hope you might reconsider in the future. If there's anything more you would like to share or discuss, please feel free to contact us directly. We genuinely appreciate your feedback as it allows us to address shortcomings and make necessary improvements.Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced.