Desk, iron/ironing board, free cots/infant beds, rollaway beds

Reviews of Super 8 by Wyndham Kansas City Airport North

2 out of 5
Super 8 by Wyndham Kansas City Airport North
11900 NW Plaza Circle, I-29, Exit 13, Kansas City, MO

Reviews

6.8
Rating 10 - Excellent. 235 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 210 out of 1001 reviews" "
Rating 4 - Poor. 141 out of 1001 reviews" "
Rating 2 - Terrible. 132 out of 1001 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

MARCELA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms need to be cleaned properly The rooms could use a good update. Replace the curtains, they have stains. Please buy new beds, bed protectors, sheets, pillows and enough TOWELS to accommodate guests. PLEASE UPDATE YOUR FREE BREAKFAST!
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Marcela! We apologize for the disappointment you experienced during your stay and appreciate your feedback.Ensuring cleanliness and comfort for our guests is a top priority, and we apologize if the cleanliness of the rooms did not meet your expectations. We will address this with our housekeeping team to ensure thorough cleaning processes are followed.Your comments regarding the need for updates and replacements in the rooms have been noted. We continuously strive to improve our facilities and offerings, and your feedback will be taken into consideration as we plan for future updates and renovations.Regarding breakfast, we understand the importance of providing a satisfying dining experience for our guests, and we will review our breakfast offerings to ensure they meet the expectations of our guests.Your feedback is valuable to us as we work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a much-improved stay. Thank you for bringing these concerns to our attention.

2/10 Terrible

Dianna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was a dump. I was supposed to have a non-smoking room and it smelled of smoke and stinch. The front desk person came to my room and tried to just mask it with a spray which just made it worse. I would never recommend that anyone stay at this location. For a Wyndam Hotel, it was nasty!!!
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Dianna,We apologize for the odor issues you experienced during your stay. We encourage all guests to reach out to management during their stay so that immediate action can be taken. Your feedback is valuable and will be shared with the team for improvement.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Barb,Thank you for your feedback. We appreciate your kind words and are glad you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.

2/10 Terrible

Jorge

Stayed 1 night in Mar 2024
Response from Manager on 28 Apr 2024
Hello Jorge,We appreciate you choosing to stay with us. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues.

6/10 Okay

Paul

Liked: Cleanliness
I tried to check in early and was told there would be a $35 early check in fee. I was 2 hours early. I have never had a hotel assess this before, either my room was available or it wasn't. I declined. I was also disgruntled at the $7 parking fee. I will go back to staying at other hotels in the area next time.
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Paul, We apologize for any inconvenience during your stay. Please note that early check-in fees and parking charges are standard policies that vary among hotels. Your feedback is appreciated, and we will share it with our team for review. Your satisfaction is important to us, and we hope you consider staying with us again in the future.

6/10 Okay

David

Travelled with group
Liked: Staff & service
The property was okay, very basic, very limited free breakfast. Clean but the renovations were kind of cheap.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello David, We appreciate your feedback on your recent stay. Our team is constantly working to improve our guests' experience. Your comments help us in our continuous efforts to enhance our services. Please reach out to our management team directly for any further assistance or feedback.

8/10 Good

martin

No parking
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello martin,We apologize for any inconvenience you experienced regarding parking during your stay. Please feel free to reach out to our management team directly to further discuss your concerns. Thank you for sharing your feedback with us.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Kendra,We are thrilled that you enjoyed your stay with us! Please do not hesitate to contact us directly should you have any further comments or suggestions. We look forward to welcoming you back soon!

10/10 Excellent

Gidget

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the airport
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Gidget,We're delighted to hear that you found our hotel to have convenient access to the airport. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay soon!

8/10 Good

Victor

Travelled with family and small children
Pretty decent cleanliness for a super 8
Response from Manager on 22 Mar 2024
Hello Victor,We're glad to hear you found our cleanliness level decent during your stay. We strive to maintain a high standard of cleanliness to ensure a comfortable stay for all our guests. Should you have any further feedback or suggestions, please don't hesitate to reach out to us.

4/10 Poor

Brandon

Disliked: Staff & service, property conditions & facilities
Crap hotel that served it's purpose for our 8 hour stay before getting up for an early flight across the street
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Brandon, We are glad to hear that our hotel served its purpose for your short stay. If you have any further feedback or suggestions, please feel free to reach out to our management team directly for future improvements. Thank you for choosing to stay with us before your early flight.

10/10 Excellent

Jennifer

Travelled with family
Nice land and buildings around to see
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Jennifer,We appreciate your feedback about the landscape and architecture surrounding the hotel. Our location offers picturesque views for our guests to enjoy. We hope you had a pleasant stay and were able to explore the beauty of our surroundings. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.

6/10 Okay

Wes

Business traveller
Disliked: Amenities
Reasonably clean for an inexpensive hotel. Towels are dingy and not soft. I've stayed here before but this time housekeeping didn't even pick up room or change towels.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Wes! Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel reasonably clean, despite being an inexpensive option. However, we apologize for the disappointment you experienced with the quality of our towels and the lack of housekeeping service during your stay. Providing clean and comfortable accommodations is our top priority, and we regret any inconvenience caused by the oversight of our housekeeping team. Rest assured, we will address these issues with our housekeeping staff to ensure that all rooms are properly serviced and that our towels meet the high standards of cleanliness and comfort that our guests deserve. We sincerely appreciate your continued patronage and feedback as it helps us to continually improve. We hope to have the opportunity to welcome you back for a much more satisfying experience in the future. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us.

10/10 Excellent

Zachary

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good stay. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Zachary! Thank you for sharing your feedback with us! We're delighted to hear that you had a good stay and that our staff made a positive impression on you with their friendly service. Providing excellent customer service is a top priority for us, and it's always gratifying to receive recognition for our team's efforts. We appreciate your support and hope to have the pleasure of welcoming you back to Super 8 by Wyndham Kansas City Airport North in the future. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. Thank you again for choosing to stay with us, and we look forward to seeing you again soon!

10/10 Excellent

Jana

Travelled with partner
Everything was fine
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Jana! Thank you for taking the time to share your feedback with us! We're delighted to hear that everything met your expectations during your stay. Providing a seamless and enjoyable experience for our guests is always our goal, so it's wonderful to know that we succeeded during your visit. We truly appreciate your support and hope to have the pleasure of welcoming you back to Super 8 by Wyndham Kansas City Airport North in the future. If there's anything specific that you'd like us to prepare for your next stay, please don't hesitate to let us know. Thank you again for choosing to stay with us, and we look forward to seeing you again soon!

8/10 Good

Ashleigh

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Fair price, nice and CLEAN room. Very surprised by the stay. You can hear outside your door and through the walls easily- we heard furniture moving at 10pm, that would be the only complaint.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Hi Ashleigh! Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to offer a fair price and that you were pleasantly surprised by the cleanliness of your room. Ensuring that our guests have a clean and comfortable environment is one of our top priorities, and we're thrilled that we succeeded in providing you with a positive experience in this regard. We apologize for any inconvenience caused by noise from outside your room. We understand that a peaceful environment is important for our guests, and we regret any disturbance you experienced. We will look into ways to address noise issues to enhance the comfort of our guests in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our top priority, and we're here to assist you in any way we can. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

4/10 Poor

DeAnn

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Hi DeAnn! We are genuinely sorry to hear that your recent experience did not meet your expectations, as reflected in your rating of 2 out of 5. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have encountered during your stay. Your feedback is incredibly valuable to us, and we take it very seriously. We would like to understand more about the specific issues you faced so that we can address them promptly and make necessary improvements to prevent similar occurrences in the future. If you could kindly provide us with more details about your experience, it would be greatly appreciated. We are committed to ensuring that all our guests have a comfortable and enjoyable stay, and we apologize for falling short of that commitment during your visit. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 31 Jan 2024
Hi John! Thank you for choosing Super 8 by Wyndham Kansas City Airport North for your recent stay, and for rating us with a perfect 5 out of 5! We are thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and it's truly heartwarming to hear that we succeeded in providing you with a memorable experience. Your kind words serve as a tremendous source of motivation for our team to continue delivering exceptional service. Should your travels bring you back to Super 8 by Wyndham Kansas City Airport North, we would be honored to host you once again for another remarkable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 30 Jan 2024
Hi John! Thank you for choosing to stay with us at Super 8 by Wyndham Kansas City Airport North and for sharing your feedback. We appreciate your rating of 6 out of 10 and for taking the time to provide us your rating of our hotel. While we are glad to hear that there were aspects of your stay that met your expectations, we apologize for any areas where we fell short. Your satisfaction is our priority, and we take your feedback seriously. If there are specific areas where you believe we could improve, we would greatly appreciate hearing from you. Your feedback helps us identify opportunities for enhancement and ensures that we continue to provide exceptional experiences for our guests. Thank you for choosing Super 8 by Wyndham Kansas City Airport North. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

4/10 Poor

Darron

Business traveller
Disliked: Amenities
First thing protection fee i was charged was double what the site said. Second i had to pay the 2.50 again at the hotel when i already paid it. Not happy at all
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
Hi Darron! We want to extend my sincere apologies for the frustration and inconvenience you experienced during your stay at our hotel. Your feedback about the discrepancy in the protection fee charges is deeply concerning, and we want to assure you that we take this matter very seriously. We understand the importance of transparent and accurate billing, and we apologize for any confusion or inconvenience caused by the discrepancies in the charges. We will thoroughly investigate this matter and take the necessary steps to prevent similar issues in the future. If you could provide more details about your stay, such as the dates and any additional concerns you may have had, it would assist us in addressing this matter more effectively. Again, we apologize for the inconvenience you faced, and we hope to have the opportunity to make amends and provide you with a much improved experience on your next visit.

2/10 Terrible

Timothy

Travelled with family
Disliked: Property conditions & facilities, room comfort
AVOID!!
Half of the lights weren't working in our room. HALF. The covers were super thin, and we were cold all night. We barely slept.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 15 Jan 2024
Hi Timothy! Thank you for sharing your feedback with us, and we sincerely apologize for the challenges you encountered during your stay. We are deeply sorry to hear about the issues with the lighting in your room. This is certainly not the experience we want for our guests, and we are addressing this matter urgently to ensure that all lights are in proper working order. Additionally, we apologize for the discomfort you experienced with thin covers, leading to a cold night and disrupted sleep. Your comfort is of utmost importance to us, and we regret that we fell short in providing a satisfactory sleeping environment. Your comments are taken seriously, and we assure you that steps are being taken to rectify these issues promptly. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to let us know. We understand the significance of a good night's sleep, and we are committed to ensuring a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 15 Jan 2024
Hi Ryan! Thank you for choosing Super 8 by Wyndham Kansas City Airport North and for the outstanding 5 out of 5 rating! We are thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we are delighted that our efforts to provide exceptional service and a comfortable environment have made a positive impact on your visit. Your positive feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hard to beat basic room for this price!
Was a pretty good wait for service at the counter as the attendant also ran the airport shuttle and wasn't available right away. Hotel was pretty basic, but had the necessities, was clean and a pretty much unbeatable price for a night.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 11 Jan 2024
Hi Christopher! Thank you for sharing your feedback about your recent stay with us. We appreciate your positive rating and thoughtful comments. We apologize for any wait you experienced at the counter, and we appreciate your understanding regarding the shared responsibilities of our staff. Your feedback is valuable, and we will review our procedures to ensure more efficient service. We're glad to hear that you found the hotel clean and equipped with the necessities. Providing a comfortable and affordable stay is our goal, and we're pleased that you found our price unbeatable for a night. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi Kelly! Thank you for choosing to stay with us and for the perfect 10 out of 10 rating! We are overjoyed to hear that your experience was nothing short of excellent. Your satisfaction is our top priority, and we appreciate your positive feedback. It's guests like you that make our efforts worthwhile, and we look forward to the opportunity to host you again for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

6/10 Okay

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
I got put on the DNR because I complained about the people in room 119 They knocked my mirror off the wall,slamming doors agrueingand fighting. They took her to the mental hospital and they apologized for the noise and having the cops there I wouldn't recommend this hotel to my colleagues or friends
Stayed 5 nights in Jan 2024
Response from Guest Relations Management on 6 Feb 2024
Hi Julia! We're deeply sorry to hear about your experience during your recent stay with us. Your feedback is deeply concerning, and we apologize for any inconvenience or discomfort you experienced. Maintaining a peaceful and secure environment for all our guests is a top priority, and we take reports of disturbances seriously. We regret that your experience was marred by noise and disruptions from neighboring guests. We want to assure you that your comments have been shared with our management team for immediate review and action. We take guest feedback seriously and use it to improve our services and ensure a better experience for all our guests. Thank you for bringing these concerns to our attention. We hope to have the opportunity to address your concerns and regain your trust in the future.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Dear Guest, We appreciate you choosing our hotel for your stay. We hope you had an enjoyable experience overall. If you have any specific feedback or concerns, please don't hesitate to reach out to us directly, as we value your input and would like to address any issues you may have encountered. We look forward to serving you better in the future.

8/10 Good

Evan

Disliked: Cleanliness, amenities, property conditions & facilities
The fact that you can hear everything through the walls at night
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 1 Jan 2024
Hi Evan! Thank you for sharing your feedback with us. We appreciate your comments about the noise level and apologize for any inconvenience caused by the fact that you could hear everything through the walls at night. Guest comfort is a top priority for us, and we regret falling short in this aspect. We will investigate ways to address and mitigate noise issues to ensure a more peaceful and enjoyable stay for our guests. If there are any specific details you'd like to share or if there's anything else we can do to enhance your experience in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved stay.

8/10 Good

Shawna

Travelled with family
Liked: Amenities
Bed was ok for a night room was clean what I expected for the price. I would stay here again. Service and check in was a bit strange they need to put the sign by the house phone to call I didn’t see it there at first.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 25 Dec 2023
Hi Shawna! Thank you for sharing your feedback with us. We appreciate your positive comments about the cleanliness of the room and the overall value for the price. We're glad to hear that you would consider staying with us again. We apologize for any confusion during check-in and appreciate your suggestion regarding the sign by the house phone. Your feedback is important, and we will use it to improve our communication and ensure a smoother check-in experience for our guests. We value your patronage and look forward to the opportunity to welcome you back for another comfortable stay in the future.

4/10 Poor

Jeremy, Sainte Genevieve

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We booked because of complimentary airport pick up and drop off !!! It was not we had to pay for it, I would of booked a nicer hotel if I knew I would had to pay an additional 35 dollars !!! There was a sign on desk that said complimentary hotel shuttle, but they still charge you ???? Beware of false advertising
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 8 Dec 2023
Hi Jeremy! Thank you for bringing your concerns to our attention, and we sincerely apologize for any confusion regarding the airport shuttle service. We appreciate your feedback and would like to address this matter. We apologize for any inconvenience caused by the discrepancy between the sign on the desk and the actual charges for the shuttle service. We understand the importance of accurate and transparent information, and we will update our signages to ensure clarity for our guests. Your comments are valuable to us, and we will use them as an opportunity to improve our services and communication. If there's anything more you would like to share, please feel free to reach out directly. We appreciate your patronage and hope to have the opportunity to provide you with a more satisfying experience in the future.

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice staff. Shower was nice and towels were soooo soft.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 7 Dec 2023
Hi Sue! Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience during your stay with us, and we genuinely appreciate your perfect rating. It's wonderful to know that our staff contributed to making your stay enjoyable, and we're pleased that you found the shower to be nice and our towels exceptionally soft. If there's anything else specific that you loved about your stay or any suggestions you have for us to maintain this level of excellence, please feel free to share. We look forward to welcoming you back for another delightful stay in the future.

8/10 Good

Lori

Business traveller
Liked: Cleanliness, staff & service
Do t judge a book by its cover.
Stayed 1 night in Nov 2023
Response from Manager on 3 Dec 2023
Hello Lori,Thank you for sharing your feedback with us. We appreciate your perspective and apologize for any concerns you had during your stay. We always strive to provide a comfortable environment for our guests and will take your comments into consideration for future improvements.

10/10 Excellent

Tabitha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Tabitha,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Great shower
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 24 Nov 2023
Hi Donald! Thank you for taking the time to share your positive feedback, and we're thrilled to hear that you had a 5-star experience during your stay at our hotel! We're delighted that you found your room clean and comfortable, and it's fantastic to hear that you enjoyed our shower. Our team works hard to provide a welcoming and enjoyable environment, and we're pleased that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.

4/10 Poor

Meghan

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities
Room wasn’t super clean, the faucet knob fell off and was wobbly! Random noises. Someone tried to break into my uhaul using bolt cutters. When we checked in the hotel staff was not nice at all!
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 14 Nov 2023
Hi Meghan! Thank you for sharing your feedback about your recent stay. We sincerely apologize for the cleanliness issues, maintenance concerns with the faucet, and the disturbances you encountered. Your safety is our top priority, and we're deeply sorry to hear about the incident with your U-Haul. We take this matter seriously and will address it with the necessary measures. Furthermore, we apologize for any shortcomings in our staff's service during your check-in; this is not reflective of our usual standards. Your insights are invaluable, and we're committed to making improvements to ensure a more positive experience in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
office staff very helpful. No elevator here so he had to help me take a suitcase up since I cant carry much anymore. Was surprised to pay for the shuttle ride - free ride is only for park and fly. It wasn't much but still. Place has seen some hard use but was clean and in good repair.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Dear Guest,Thank you for your feedback! We appreciate your kind words about our helpful office staff. While we apologize for any inconvenience caused by the lack of an elevator, we're glad our staff was able to assist you with your suitcase. Regarding the shuttle ride, we want to clarify that it's complimentary for park and fly guests only. We're happy to hear that you found our hotel clean and in good repair. We value your feedback and hope to welcome you back in the future.

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
All was good. Stayed here before
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 10 Nov 2023
Hi George! Thank you for choosing to stay with us again and for taking the time to leave such a positive review! We're thrilled to hear that everything met your expectations, and we sincerely appreciate your loyalty as a returning guest. Your continued trust in our services means a great deal to us, and we look forward to welcoming you back for another wonderful stay in the future.

6/10 Okay

Debra

Travelled with family
Disliked: Staff & service, amenities
Woke the desk clerk to drive us to the airport. He was sleeping at the front counter. We had numerous large suitcases & he dropped us at the shuttle pick up area (downstairs & across a few lanes of traffic) instead of upstairs at the departing area (told him we needed a skycap). Had to rent a luggage cart just so we could get everything upstairs to the skycap. Very unnecessary. The only positive point is the hotel’s location to the airport.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 14 Nov 2023
Hi Debra! Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered during your stay. We appreciate your feedback regarding the desk clerk, and we will address this issue internally to ensure that it doesn't happen in the future. We're glad to hear that you found our hotel's location convenient to the airport. Your comments are valuable, and we hope to have the opportunity to provide you with a more seamless experience in the future.

6/10 Okay

Brandi

Travelled with family
Room could've been cleaner, and didn't give enough towels or wash cloths
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 7 Nov 2023
Hi Brandi! Thank you for sharing your feedback with us. We apologize for the cleanliness issue you encountered in your room. Providing a clean and comfortable environment is our priority, and we'll address this to improve our standards. We also apologize for the shortage of towels and washcloths. We'll work on ensuring that our guests have everything they need for a more pleasant stay. Your input is valuable, and we hope to have the opportunity to provide you with a better experience on any future visits.

10/10 Excellent

Sharon

Travelled with family
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello Sharon,Thank you for your exceptional review! We appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay with us. We strive to provide exceptional service and a comfortable environment for all of our guests. We look forward to welcoming you back in the near future for another memorable stay.

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Sign out front & sign in office indicates Free shuttle- yet I was charged for shuttle to airport.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 2 Nov 2023
Hi Judy! We regret to hear about the misunderstanding and inconvenience that you experienced during your most recent stay. We assure you that we take such issues very seriously and we are investigating to ensure that there would be no more confusion for future guests. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.

10/10 Excellent

Rachel

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 31 Oct 2023
Hi Rachel! Thank you for rating our hotel so highly! We are glad your stay was comfortable, and we look forward to your next visit!

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a very nice area
Stayed 3 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello alberto,Thank you for your feedback! We're pleased to hear that you enjoyed our hotel's location. We hope to welcome you back soon.

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Will not stay there again!
Bed frames have never been cleaned, you could see everything that had been spilt, hair and dirt on the floor, and looked like blood stains on the curtain.
Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Ashley,We apologize for the inconvenience caused during your stay. Rest assured, we will address these issues promptly to provide a better experience in the future.

10/10 Excellent

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 26 Oct 2023
Hi Richard! It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We hope you're looking forward to your next stay as much as we are!

8/10 Good

Brenda

Travelled with partner
Liked: Property conditions & facilities
Close to airport!!
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 24 Oct 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big fluffy cmforter would be great
I imagined how nice the room would be if the bed had a big fluffy comforter on top. It would totally change the looks and comfort of the room
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello david,Thank you for your feedback. We appreciate your suggestion and will take it into consideration for future improvements.

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 18 Oct 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Jennifer

Travelled with group
Liked: Staff & service
Overall was an okay stay for the week.
Stayed 6 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Jennifer,We're glad to hear that you had an okay stay. Please let us know if there's anything we can do to improve your experience.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dated, dirty & breakfast was pointless.
We arrived late, got to our room and were shocked by the condition of the room. Beds were made and fine, relatively comfortable. However, the bathroom was another story. The tissue holder had pocked grundge as well as rustiness on it, there was a cigarette mark on the tub, which was very old. The bathroom door was peeling and didn’t close well. The breakfast consisted on cereal, milk and juice along with some packaged goods. There was coffee and tea bags, but no hot water to be found for making said tea. Wish I had taken pictures as I never write these things, but just wanted out.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 16 Oct 2023
We're truly sorry to hear about your disappointing experience during your stay. This falls far short of the standards we aim to maintain for our guests. We appreciate your feedback and will take immediate action to address these issues to ensure a more comfortable and enjoyable stay for our future guests. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Paochen

Business traveller
Liked: Cleanliness
Ok
Stayed 5 nights in Oct 2023
Response from Guest Relations Specialist on 17 Oct 2023
Dear Paochen, Thank you for sharing your positive rating with us! We're thrilled to hear that you had a great stay at our hotel. Providing our guests with a memorable and enjoyable experience is our top priority, and your kind words are truly appreciated. We can't wait to welcome you back for another wonderful stay in the future!