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Reviews of Holiday Inn Express Hotel & Suites Kansas City - Grandview, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Kansas City - Grandview, an IHG Hotel
12801 S 71 Hwy, Grandview, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 400 out of 778 reviews" "
Rating 8 - Good. 239 out of 778 reviews" "
Rating 6 - Okay. 71 out of 778 reviews" "
Rating 4 - Poor. 39 out of 778 reviews" "
Rating 2 - Terrible. 29 out of 778 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Pamala

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Tried to check out an hour late because of my flight and they gave me a very hard time.
Stayed 4 nights in May 2024
Response from Anallely Neri General Mnager on 23 May 2024
Hello Pamala!!I'm sorry to hear about your experience with the late check out during your stay. This is not the standard we strive to uphold, and we apologize for any inconvenience or discomfort caused.

6/10 Okay

sara

Travelled with group
we were actually moved to another hotel because of a pipe burst. They were very kind and worked diligently to handle the situations as we were a group of 4 rooms that needed moved together. communication was excellent
Stayed 1 night in May 2024
Response from Anallely Neri General Mnager on 20 May 2024
Hi Sara !!thank you very much for understood the situation hopefully next time we can assist our on our hotel

2/10 Terrible

Rodney

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alvena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anallely Neri General Mnager on 15 May 2024
Alvena!!Thank you for staying with us and for the 5 stars! I'm very glad you had a great stay and I hope you will come back and stay with us again the next time you are in town.

10/10 Excellent

Brian P.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there for a night, but everyone was very nice, it was clean, and worked well.
Stayed 1 night in Apr 2024
Response from Anallely Neri GM on 15 May 2024
Brian PThank you for staying with us and for the 5 stars! I'm very glad you had a great stay and I hope you will come back and stay with us again the next time you are in town.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over a good experience I'd stay again
Stayed 2 nights in Apr 2024
Response from Anallely Neri General Mnager on 22 Apr 2024
Hello, thank you very much for giving us the opportunity to serve you. I hope to see you again soon.

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from Anallely Neri GM on 15 May 2024
Lisa!!Thank you for staying with us and for the 5 stars! I'm very glad you had a great stay and I hope you will come back and stay with us again the next time you are in town.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Anallely Neri General Mnager on 15 May 2024
David!! Thank you for staying with us and for the 5 stars! I'm very glad you had a great stay and I hope you will come back and stay with us again the next time you are in town.

2/10 Terrible

Kayla

Liked: Cleanliness
I requested a handicap room for my disabled child and even told clerk we had all day appointments in KC Children's Mercy tomorrow and they still have us a 3rd level room
Stayed 1 night in Apr 2024

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! Will definitely stay there again if we're in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter than my last stay
Stayed 2 nights in Mar 2024

4/10 Poor

Russell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First time I've had Holiday Inn Exp. charge $100 incidental fee in the over 20 years staying at Holiday facilities. Additionally, they ran my daughter's card before check-in even though she chose the pay upon arrival option.
Stayed 1 night in Mar 2024

10/10 Excellent

Cinnamon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. Pool was awesome. Disappointed there was no hot tub. The guy who checked us in was so nice. However we came a little early asked if we could check in early and were rudely told no buy the lady working at the time. She didnt need to be rude. And then we came back at 3 we had to wait in a long line of people. Who all had similiar stories of the very rude lady working, sad. Other than that, the stay was awesome in a very nice room. Breakfast was wonderful.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I had no issues
Stayed 2 nights in Mar 2024
Response from Anallely Neri GM on 5 Mar 2024
Hello Amanda, we are so happy to hear about your recent experience Hopely you come back. Soon

10/10 Excellent

berkan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024

10/10 Excellent

rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Richard

Just okay...
The bed was just okay, the room was just okay, bathroom was just okay, It seemed clean though. Breakfast was the worst we've ever seen at a Holiday Inn Express and we've stayed at quite a few (breakfast included is why we usually stay, along with them being clean and safe.)
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Crystal

Business traveller
Stayed 5 nights in Jan 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay here again.
The room was dirty. There was no transition installed between the carpet and tile, you could see the plywood. When you turn on the water to take a shower it came out brown/tan and never cleared up.
Stayed 1 night in Jan 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for quick HWY access!
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Jan 2024

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleanliness
Wonderful stay for my clients, very clea and suitable to meet our needs.
Stayed 1 night in Dec 2023

6/10 Okay

Renee

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Displacement from Home was a home away from home
Service was excellent, breakfast was fresh and good . Hospitality was on point
Stayed 1 night in Dec 2023

10/10 Excellent

Carissa

Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Amenities
Very clean and comfortable. Staff was courteous and efficient.
Stayed 1 night in Dec 2023

2/10 Terrible

SHAKEER

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
The sheets steel like cigarettes, maybe they were not washed. The room above was making noise until 3am and I had to wake up at 6am for a business meeting… My lack was f sleep ruined my day with tiredness and was exhausting flying back to NY.
Stayed 1 night in Dec 2023

10/10 Excellent

Peg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Couldn't use pool cause the windows were open in there and it was 30 degrees outside, freezing
Stayed 1 night in Dec 2023

8/10 Good

Tashanna

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good thanks
Stayed 1 night in Dec 2023

4/10 Poor

Kelli

Travelled with family
Liked: Room comfort
No heat in cold temps
The beds were extremely comfortable however we switched room twice and the heat didnt work in either room. It made for a difficult night staying warm.
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not located in the best area. However we didn’t feel unsafe.
Stayed 1 night in Nov 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice desk attendant, very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely awesome! Breakfast good, rooms great except kinda noisy, thin walls.
Stayed 3 nights in Oct 2023

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Calvin

Travelled with family
Disliked: Cleanliness
Kind of disappointed by this stay. Have never had a problem with a Holiday Inn Express before. To start, reservations were a mess. Someone in our group called several days ago to book two rooms, but had a very hard time communicating with the person on the phone (because of the hotel employee’s broken English), so we called to confirm we had two rooms for the night. They said no. So I booked a separate reservation (through Expedia). No big deal. When we got there, though, they told us he did indeed have two rooms. They let us cancel one so didn’t end up being a huge deal, just very inconvenient. When I got to my room it immediately smelled like smoke, and the carpet was nasty. I called down to let them know about the issues hoping they offer to switch rooms (they were not full), but they just said sorry we will make a note of it. All in all, not the worst hotel experience ever, but a very disappointing stay for $150 in a respectable hotel brand.
Stayed 1 night in Oct 2023

6/10 Okay

emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a nice hotel, but very very loud. The housekeeping carts were very loud and we could hear every step of the people in the room above us. We were also near the elevator and heard every ding of it going up and down the floors. Do not stay if you are a light sleeper.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lorie

Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2023

10/10 Excellent

Jan

Stayed 1 night in Oct 2023

10/10 Excellent

Igor

Stayed 1 night in Oct 2023

6/10 Okay

Tammy

Liked: Room comfort
Disliked: Staff & service
Meh...
Had some trouble checking in. Booked online, the charge is on my card, but the person at the desk said it didn't. He ended up getting us a room with 2 queen beds rather than the rib with one king that I booked.
Stayed 1 night in Sep 2023

6/10 Okay

Kevin

Stayed 2 nights in Sep 2023