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Reviews of Hilton Garden Inn Overland Park

3 out of 5
Hilton Garden Inn Overland Park
5800 College Blvd, Overland Park, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 496 out of 909 reviews" "
Rating 8 - Good. 279 out of 909 reviews" "
Rating 6 - Okay. 81 out of 909 reviews" "
Rating 4 - Poor. 34 out of 909 reviews" "
Rating 2 - Terrible. 19 out of 909 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dr Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like there is no comp. breakfast. Most hotel do
Stayed 1 night in Apr 2024

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner is so loud that I cannot sleep. What is the point of a hotel room if I can't sleep in it? I called Hilton and they won't help me because I booked through Expedia. I called Expedia and they won't help me. This room is way too expensive for a room I can sleep in? This is repulsive.
Stayed 1 night in Apr 2024

10/10 Excellent

Elle

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
First and foremost the staff was amazing! Every time we walked through the door they said hello with a smile. Check in was seamless. The convenience store was always stocked. Parking was a breeze. The room was very clean and all around comfortable. It is near the interstate so you can get anywhere in the city quickly. But again…THE STAFF!! Customer service of this level has been lost in this world but they are definitely exceptional!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was spacious & clean. The hotel had everything you could possibly need. I do wish there was a complimentary breakfast but there is an option to purchase breakfast.
Stayed 2 nights in Mar 2024
Response from Alexandra on 2 Apr 2024
As Front Office Manager I am happy to hear that you enjoyed your stay. We hope to welcome you back again in the future!

10/10 Excellent

Jaylen

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from Alexandra on 2 Apr 2024
As Front Office Manager I am happy to hear that you enjoyed your stay! We hope to welcome you back in the future!

10/10 Excellent

Lucinda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful!❤️
Stayed 2 nights in Feb 2024
Response from Alexandra on 12 Mar 2024
As Front Office Manager I am very happy to hear that you enjoyed your stay! We look forward to welcoming you back in the future!

8/10 Good

Kacy, Astoria

Liked: Staff & service
Not the cleanest room. Furniture tattered and torn.
Stayed 1 night in Jan 2024
Response from Alexandra on 6 Feb 2024
As Front Office Manager I am happy to hear that you enjoyed your stay! I do apologize about the condition of our hotel. We are happy to inform you that we will be receiving a full renovation in the near future! We hope to welcome you back in the future.

10/10 Excellent

James Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the quiet hallways, pretty lobby with a fireplace and easy access. The pool/hot tub didn’t look too inviting. Loved the large TV and the room temp was easy to control . The hot water took awhile to get in the sink. The tub water was fine though. The staff was so friendly and we felt welcomed. a free continental breakfast would be a plus. We would stay here again.
Stayed 4 nights in Jan 2024
Response from Alexandra on 6 Feb 2024
As Front Office Manager I am happy to hear that you enjoyed your stay! We look forward to welcoming you back in the future!

10/10 Excellent

Go-Go

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alexandra on 21 Jan 2024
As Front Office Manager I am very happy to hear that you enjoyed your stay! We hope to see you again in the future! Have a wonderful day!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 14 Jan 2024
As Front Office Manager I am happy to hear that you were satisfied with your stay. We look forward to welcoming you back in the future!

6/10 Okay

Samantha

Business traveller
Liked: Cleanliness, staff & service
Not Business Friendly
There is not a business center at this hotel. It was very hard to be able to print anything needed for work, with offices, locally were closed due to weather. We had to modify our training location, and without a business center we were stuck, trying to train in the lobby. Because we were told we were not allowed to access their conference rooms. But there was vacuuming, going on and mopping going on while we were trying to hold corporate calls and meetings in the lobby. We asked about a conference room and they told us they were booked, but we walked past them. They were empty. Just very disappointed as this is a great location for us to return to. Unfortunately, we will not be utilizing this location for future business trips. The lobby was very cold, and with the door continually open and closing it just continued to get colder and colder..
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 14 Jan 2024
As the Front Office Manager I would like to apologize for not being able to accommodate a meeting space for your work trip. In the future if you would like to inquire about a meeting room please contact the hotel and we will get you in touch with our sales manager! In the future if you need anything printed the Front Desk will be more than happy to print what you need. We hope to welcome you back to our location in the future!

10/10 Excellent

Catherine

Travelled with family
Very friendly and helpful front desk staff. Loved this hotel. Very quiet and comfortable. Thank you!
Stayed 1 night in Jan 2024
Response from Front Office Manager on 14 Jan 2024
As the Front Office Manager I am happy to hear that you were satisfied with your stay! We hope to welcome you back to our location in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexandra on 6 Feb 2024
As Front Office Manager I am happy to hear that you enjoyed your stay! We hope to welcome you back in the future!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As advertised
Great stay. Couldnt ask for more.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 6 Jan 2024
As Front Office Manager I am happy to hear that you enjoyed your stay! We hope to welcome you back in the future!

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 6 Jan 2024
As Front Office manager I am happy to hear that you enjoyed your stay! We hope to see you again in the future!

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Alexandra on 3 Jan 2024
As the Front Office Manager I am happy to hear that you were satisfied with your stay! We look forward to welcoming you back to our property in the future!

10/10 Excellent

Micaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Stayed 5 nights in Dec 2023
Response from Alexandra on 3 Jan 2024
As the Front Office Manager I am very happy to hear that you were satisfied with your stay! We appreciate your feedback and generous score of 10. We look forward to welcoming you back to our property in the future!

10/10 Excellent

Drew

Stayed 2 nights in Dec 2023
Response from Alexandra on 6 Feb 2024
As Front Office Manager I am happy to hear that you enjoyed your stay! We hope to welcome you back in the future!

8/10 Good

Garry

Stayed 4 nights in Dec 2023
Response from Alexandra on 6 Feb 2024
As Front Office Manager I am happy to hear that you enjoyed your stay! We hope to welcome you back in the future!

10/10 Excellent

Connor

Stayed 1 night in Nov 2023
Response from Alexandra on 3 Jan 2024
As the Front Office Manager I am happy to hear that you were satisfied with your stay! We look forward to welcoming you back to our property in the future!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked one day at this location. After spending the day with my daughter, I decided to stay another day. Since I had booked through Expedia, I talked with the desks personnel and found out that the way to do this would be to book another day through Expedia. They worked very well with me. Told me how I should come down anytime the next day and check out and then check back in on the new reservation. They were very helpful.
Stayed 1 night in Nov 2023
Response from Alexandra on 3 Jan 2024
As the Front Office Manager I am happy to hear that you were satisfied with your stay and that my desk agents were able to help get you settled into that extra night! We hope to see you again in the future!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexandra on 3 Jan 2024
As the Front Office Manager I am happy to hear that you were satisfied with your stay! Please let me know what we can do in the future to turn that 8 into a 10! We hope to welcome you back!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alexandra on 3 Jan 2024
As the Front Office Manager I am happy to hear that you were satisfied with your stay! We look forward to welcoming you back to our property in the future!

10/10 Excellent

Gage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alexandra on 3 Jan 2024
As the Front Office Manager I am happy to hear that you were satisfied with your stay! We look forward to welcoming you back to our property in the future!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property with very friendly staf!
Stayed 1 night in Oct 2023

6/10 Okay

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was good. Place was clean. Was not made clear that breakfast was 11.99 when booked. No blanket or pillows for pull out sofa. When i asked for them though custom service was great.
Stayed 1 night in Oct 2023

10/10 Excellent

J Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, big rooms. Nice lobby. Breakfast and other meals available.
Stayed 3 nights in Oct 2023

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Lacy

Liked: Staff & service
Disliked: Cleanliness
Beware!!! Upon check in this hotel seems nice. The Libby is big and has a nice snack/drink bar. The front desk attendant was polite. However, there were stains on the carpet in our room. I wish that were the worst part. We woke up to find red bumps all over our 5 month old baby. They were later confirmed to be BED BUG bites!!!! The hotel and Expedia both were very nice and refunded our payment. It cost us much more than just the payment to make sure we didn’t bring them home with us.
Stayed 1 night in Sep 2023

4/10 Poor

Marie

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nice and clean. I picked it because it was close to where we wanted to be.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Beautiful, spacious, comfy rooms. Staff we excellent & extremely hospitable.
Stayed 2 nights in Aug 2023
Response from Guest Services Supervisor on 15 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

DENISE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a three night stay and it was wonderful. Clean and the staff was very friendly.
Stayed 3 nights in Aug 2023
Response from Guest Services Supervisor on 15 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Jay

Stayed 1 night in Aug 2023
Response from Guest Services Supervisor on 15 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Services Supervisor on 15 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not as luxurious as it looks online
The location was great and the staff friendly BUT the hotel was disappointing. The first room we were given reaked of wet dog. The front desk woman came in and sprayed a whole can of lysol all over the carpet and sprayed a bit of febreeze in the air. We left to shop and grab dinner and when we returned the room smelled of wet dog and flowers. It was awful. She then put us in a different room and it appeared that the building had suffered water damage by the looks of the walls (and musty smell again). The couch was stained & bathroom needed maintenance. The pool was decent & the hot tub wasnt hot. I recommend selecting another hotel.
Stayed 1 night in Jul 2023
Response from Front Office Manager on 31 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations and we are very sorry you were unhappy with your guest room. I greatly appreciate your comments about aspects of the room and it is a pleasure to announce that the corporate approves us for renovation and we have started planning for the renovation and I hopefully it will start this year. We will be implementing many of these upgrades to the property. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Our goal is to make your stay better and brighter. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything. Hilton Garden Inn Overland Park

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office Manager on 25 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn

6/10 Okay

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had trouble getting on the internet both days we were there. This has happened previously at Hilton Hotel properties. Also, the door to the room would not close and lock so we had to switch rooms after unpacking in the first room. I doubt that we would stay here again.
Stayed 2 nights in Jul 2023
Response from Front Office Manager on 25 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations and we are very sorry you were unhappy with door of first your room and I am glad to hear we had a chance to address the problem during your stay. Regarding the internet. if your having trouble connecting to internet, our front desk staff can help and assist you. We will share this feedback with housekeeping team. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything. Hilton Garden Inn Overland Park

10/10 Excellent

Katy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We typically stay at a different Overland Park hotel with suite options, but I decided to branch out this time. First of all, every single staff person we encountered was so friendly. The rooms were nice, the pool was great for what our family looks for (plus it had a hot tub, which was an added bonus). We were exhausted after a long day in Kansas City when we checked in and decided to eat dinner at the hotel. They had decent options and both adults and kids were able to find something we would eat. We didn’t do breakfast at the hotel but it looked like an okay spread. Breakfast would be my only complaint, and a very minor complaint. The cost is not included in your stay, which was fine. But it was missing some staples, like eggs. The cost for their full hot breakfast was about the same to go down the street to a breakfast spot where we could order off the menu. That being said, I would definitely stay again.
Stayed 1 night in Jul 2023
Response from Front Office Manager on 25 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays. I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 3 nights in Jul 2023
Response from Front Office Manager on 23 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park

10/10 Excellent

Shelbie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly and there were plenty of food options around the hotel. The bed was comfortable and the room was clean. The big shampoo containers in the shower were great because you could use as much as you want! The only thing that I would change is the breakfast wasn’t free! Aside from that our stay was great. Will be back for sure!
Stayed 2 nights in Jul 2023
Response from Front Offfice Manager on 18 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park

10/10 Excellent

Benedict

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. The room was clean and very comfortable. We had a great stay.
Stayed 1 night in Jul 2023
Response from Front Office Manager on 15 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Please also accept my sincere appreciation for your favorable scores of 10's for our teams during your stay with us! Your taking time out of your very busy day to fill out the survey in a positive manner speaks volumes of the exceptional person & professional you are as we know how valuable your time is! Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park

8/10 Good

carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Front Office Manager on 15 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not all holiday inn are created equal. I’ve never stayed at a “Garden Inn” but mostly at “Express Inn”. Although advertised breakfast is not included as it at “Express Inn”. I heard staff explaining how their breakfast cost breakdown works and it seems a bit awkward and confusing. I went down the street to McDonald’s for breakfast. Although lobby was newly renovated our room need updating (so assuming all rooms need it). The wallpaper was pealing off wall. The tiles looked worn and dated. Pillows were all the same … flat. Overall okay but will not choose “Garden Inn” next time.
Stayed 2 nights in Jul 2023
Response from Front Office Manager on 10 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce, the corporate approves us for renovation and we will be implementing many of these upgrades to the property and I hope it will start soon. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Front Office Manager on 8 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Please also accept my sincere appreciation for taking time out of your very busy day to fill out the survey in a positive manner speaks volumes of the exceptional person & professional you are as we know how valuable your time is! Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Office Manager on 8 Jul 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Please also accept my sincere appreciation for taking time out of your very busy day to fill out the survey in a positive manner speaks volumes of the exceptional person & professional you are as we know how valuable your time is! Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place. Too many kids to enjoy the hot tub and pool area
Stayed 1 night in Jun 2023
Response from Front Office Manager on 29 Jun 2023
As the Front Desk Manager, please accept my great appreciation for choosing our property Hilton Garden Inn in Overland Park. Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Our Team at Hilton Garden Inn strives to give all of our guests the best experience possible, and I'm glad that we were able to provide that for you! I thank you for your patience with us as we continue to adapt and improve our services during this uncertain time. I hope that you are staying safe and healthy, and please do not hesitate to let us know if you need anything.Hilton Garden Inn Overland Park