Customer service...NOT!!!! Posted 12-May-2014 on Hotels.com
Our trip started really late on Thursday as we had to wait until after I got off work. We arrived at the hotel at one something in the morning. After waiting for a few minutes at the desk, the manager went through his information. I booked through my wife's account on hotels.com and her name came up. She was not with me, but was in the car and asleep with my kids. I explained this and was told that she would have to sign for the room. I was willing to take the paper out to the car but she was in no position to come in. Most emphatically he said that would not work. What would have happened if I would have been there myself? After several minutes and already exhausted from my day of work and night drive, I cancelled and left. Drove a few more hours and arrived at my final destination much later in the morning! I would advise no one to stay here.
Comment from Hotel Management
26-Jul-2014 by sam, Hotel Management
After investigation, we have found that front desk person have done nothing wrong. He followed the policies which are there for reason and we do appreciate and expect every guest to follow them. On the day of reservation, Mr. Jon arrived at days Inn Front Desk. Front Desk person ask Mr. Jon for ID and Credit card for incidental which was provided. Upon looking at ID Front Desk person found the reservation was made under different name, Front Desk person pointed out and ask for her so she can sign the paper work. Mr. Jon said he like to take the paper outside to her but he never said a word about kids sleeping or she is sleeping. , otherwise front desk person could go outside with him and obtain her signature.