Bar (on property)

Reviews of 21c Museum Hotel Kansas City

4 out of 5
21c Museum Hotel Kansas City
219 W 9th St, Kansas City, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 677 out of 1009 reviews" "
Rating 8 - Good. 179 out of 1009 reviews" "
Rating 6 - Okay. 81 out of 1009 reviews" "
Rating 4 - Poor. 42 out of 1009 reviews" "
Rating 2 - Terrible. 30 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamatha

Liked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The museum was really cool and the staff was super kind and bubbly. The rooms left a bit to be desired - I love sleeping in a chilly room but our thermostat seemed broken and wouldn't go below 65°. It said the room was about 70° the whole time and even the museum area felt stagnant and warm. I wouldn't come back due to the temperature but the penguins were really fun to move around.
Stayed 2 nights in May 2024

10/10 Excellent

Shira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast thanks to Expedia! The art is unbelievable, staff are so kind, and hotel is very clean and neat
Stayed 1 night in May 2024

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Leona ~21cKC on 23 May 2024
Hello George, Our thanks for the time you've taken to share your review with us, we're hopeful that we'll be lucky enough to welcome you back in the future. All the best.

10/10 Excellent

Alexander, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leona ~21cKC on 17 May 2024
Hello Alexander, Our thanks for the time taken to leave your review, we're happy to hear you enjoyed you time with us. We hope that we'll have the good fortune to welcome you back in the future. Best Wishes.

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a very cool museum throughout the first two floors. It was extremely clean and the staff were all very courteous! I walked around by myself in the area for a few miles and it was safe. The theatre and convention center are an easy walk for broadway shows. And the highlight is the Savoy with some of the best food I’ve had in forever. It’s an upscale steakhouse with vegan options. Desserts that were crafted amazingly. Just really really good food! They were very women’s and lgbtq friendly. It’s kind of an “alternative” hotel.
Stayed 1 night in May 2024
Response from Leona ~21cKC on 16 May 2024
Hello Lacey, Goodness, where do we even begin to express how grateful we are and how very cool we find this review. First, thank you so much for taking the time to share your experience, we're thrilled to hear that you found the place clean and that our team provided such a courteous and memorable stay for you. The proximity to the music hall is quite convenient for a night out, isn't it? And of course, our thanks for the high praise you've given for The Savoy, we'll be certain to share this with our restaurant team. On the whole, we're glad it was such a good time for you, and we do hope that we'll be gifted the opportunity to welcome you back for a future stay. Wishing all the best.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, quiet room/halls, walking distance to the street car and lots to do
Stayed 1 night in May 2024
Response from Leona ~21cKC on 13 May 2024
Greetings Amber, Having that street car nearby really is handy, isn't it? It opens up so much more of the city to explore without having to heel-toe express the whole journey. We're thrilled to hear that you enjoyed a quiet and comfortable stay and that you found our staff to be so helpful during your experience. We offer our thanks for taking the time to share the details of your time with us, we greatly appreciate the feedback. Wishing you all the best.

8/10 Good

Angie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too liberal
Stayed 1 night in May 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leona ~21cKC on 13 May 2024
Hello Martin, Thank you so much for taking the time to review your stay with us, we're happy to hear you enjoyed your time spent. We hope that we'll be fortunate enough to welcome you back in the future. Wishing the best, LeonaAsst. Front Desk Manager

10/10 Excellent

Sigrid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
inspiring ambiente, gallery integrated in hotel, quiete, very comfortable, nespresso coffee maker!
Stayed 1 night in May 2024
Response from Leona ~21cKC on 10 May 2024
Hello Sigrid, Beautifully worded, highly appreciated, and wholly too kind: we cannot express how much we enjoyed your review. We're thrilled that your stay with us was such an inspiring and comfortable range of experiences. We hope that we'll have the good fortune to welcome you back for a future stay. Wishing all the best.

10/10 Excellent

Misty, Lawrence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exquisite art. Beautiful and very clean hotel and rooms. Quiet. Amazing beds.
Stayed 2 nights in May 2024
Response from Leona ~21cKC on 8 May 2024
Hello Misty, An equally exquisite review; it's our delight to hear that you found the rooms, the art, and the hotel itself to your enjoyment. And of course delighted that the bed was so amazingly comfortable for you - we hope that we'll be afforded the opportunity to welcome you back for a future stay. Wishing all the best.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! The staff were soooo nice and the artwork was amazing. Parking garage right across the street.
Stayed 2 nights in May 2024
Response from Leona ~21cKC on 7 May 2024
Hello Andrea, We love reading this review! We're so happy to hear that our staff provided such a nice experience and that you so thoroughly enjoyed the artwork during your stay. We can't help but hope we'll have the good fortune to welcome you back in the future. Best Wishes.

10/10 Excellent

Jennifer, Merritt island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leona ~21cKC on 8 May 2024
Hello Jennifer, Thank you a ton for taking the time to review your stay, we greatly appreciate the feedback. We're happy to hear you enjoyed your time with us, and we hope that we'll be fortunate enough to welcome you back in the future. Best wishes.

2/10 Terrible

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Im glad I only spent a night there, we checked under the bed sheets and there were hairs and it was dirty I didn’t even feel comfortable sleeping there when we first got to the room the bathroom had a faint sewage smell, when I went to use the restroom the next morning I almost threw up because the smell of sewage was so strong. I paid for the valet only for it to take 45 mins to get my car because no one could find the valet. I don’t recommend and I’m never coming here again
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and pleasant staff. Loved the exhibit The Future is Female.
Stayed 1 night in May 2024
Response from Leona ~21cKC on 7 May 2024
Greetings Elizabeth, We're so happy to hear you found our staff to be so helpful and pleasant during your stay, and that the Future is Female was so well enjoyed! Thanks a ton for taking the time to share your review, and we hope we'll be given the chance to welcome you back for a future stay. Best Wishes.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leona ~21cKC on 7 May 2024
Hello Garrett, Thank you so much for leaving your review, we're happy to hear you had such a good stay. We hope we'll have the chance to welcome you back for another stay in the future. Wishing all the best.

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leona ~21cKC on 7 May 2024
Greetings Zach, Our thanks for taking the time to review, we're happy to hear your experience was such a positive one. We hope we'll have the opportunity to welcome you back in the future. Best Wishes.

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!! Best part is definitely the rooms and the museum!
Stayed 2 nights in Apr 2024
Response from Leona ~21cKC on 7 May 2024
Hello Kendra, Love this review! Thrilled that the rooms and the museum were so thoroughly to your liking, and we hope we'll have the good fortune to welcome you back for another stay in the future. Best Wishes.

10/10 Excellent

Elizabeth

Stayed 1 night in May 2024
Response from Leona ~21cKC on 23 May 2024
Hello Elizabeth, Thank you so much for taking the time to review your stay, we're happy to see that you enjoyed your time with us. We hope that we'll have the chance to welcome you back in the future. Best Wishes.

10/10 Excellent

LaQuita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 7 May 2024
Greetings LaQuita, Thank you so much for this review, and we're happy to hear that you had a good time! We hope that we'll have the good fortune to welcome you back in the future. Wishing all the best.

10/10 Excellent

Pruthvisinh

Stayed 3 nights in Apr 2024
Response from Leona ~21cKC on 21 May 2024
Greetings Pruthvisinh,Thank you for taking the time to leave your review, we're happy to hear your stay with us was a good one. We hope we'll have the chance to welcome you back in the future. Wishing all the best.

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leona ~21cKC on 21 May 2024
Greetings Candy, We appreciate the time taken to review your stay, and we're thrilled to hear your experience with us was a good one. It's our hope that we'll have the chance to welcome you back for a future stay. Best Wishes.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 21 May 2024
Hello Robert, Thanks a ton for taking the time to review your experience staying with us, we're happy to hear you enjoyed it! We hope to see you stop in again in the future. Wishing all the best.

10/10 Excellent

LaQuita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leona ~21cKC on 21 May 2024
Hello LaQuita, Thank you for taking the time to review your stay with us, we're thrilled to hear that you had a good stay. We hope we'll be gifted the chance to welcome you back in the future. Best Wishes.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from Leona ~ 21cKC on 27 Apr 2024
Greetings Jessica, Thanks so much for taking the time to review your stay with us, we're happy to hear that the location worked out so well for you! We hope we'll be fortunate enough to welcome you back in the future. Wishing all the best.

4/10 Poor

Jamie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 23 Apr 2024
Hello Jamie, Thanks for taking the time to review your stay, we hope we'll have the chance to welcome you back in the future. Best Wishes

8/10 Good

antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leona ~21cKC on 18 Apr 2024
Greetings Antionette, Thank you so much for taking the time to review your stay, we're happy to see your experience was a good one. We hope we'll be fortunate enough to welcome you back in the future. Best Wishes, Leona

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking isn’t great. The valet was not helpful regarding check-in or if they could park our car for one night stay.
Stayed 1 night in Apr 2024

6/10 Okay

Shreeram

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leona ~21cKC on 7 May 2024
Hello Shreeram, Thank you so much for taking time to review, we're happy to see that you had a mostly pleasant stay. We hope we'll have the chance to welcome you back in the future. Best Wishes.

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms could use a little update, but I love this hotel and it’s my go-to in downtown KC
Stayed 4 nights in Mar 2024
Response from Leona ~21cKC on 20 Apr 2024
Greetings Kathryn, Our thanks for taking the time to review your experience with us, we cannot tell you how flattered we are to make your go-to list in the downtown KC area! We'll be sure to share your comments regarding the rooms with our management team for consideration going forward. We appreciate you bringing this opportunity for improvement to our attention, and we hope we'll be fortunate enough to welcome you back in the future. Wishing the Best

10/10 Excellent

Julia, East Walpole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 7 May 2024
Greetings Julia, Thank you for your review, we appreciate the time taken to leave it and we're thrilled that you enjoyed your stay. We hope we'll have the chance to welcome you back in the future!Wishing the best

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, the Museum was closed and I ONLY booked this place to stay because of the museum. The staff was EXTREMELY HELPFUL in helping me receive a Refund and I was given a Voucher for Breakfast. Excellent Customer Service!!!
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 20 Apr 2024
Greetings Suzanne, First, thank you so much for taking the time to share the review of your stay with us, we greatly appreciate the feedback. We're so sorry to hear that the timing worked out in that way and that the museum was unavailable - our galleries' are popular spaces to be rented out, and we understand its disappointing to arrive and find them unable to be explored. We're happy to hear that we were able to help facilitate that solution for you and provide such excellent customer service in the face of that disappointment. We do hope that we'll be fortunate enough to welcome you back in the future to enjoy those galleries.Best Wishes

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very nice. We experienced the restaurant and it was fantastic
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 9 Apr 2024
Greetings Jim, The Savoy does have just an amazing dining experience between the ambiance and the food, don't they? We're so glad that you found the hotel nice and your dining experience to be so fantastic. And our thanks for taking the time to share that experience with us! We hope we'll have the chance to welcome you back in the future!Wishing All the Best.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and easy access to downtown and restaurants.
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 9 Apr 2024
Hello Katrina, So glad you had such a great stay and that our location worked out so well for you! We hope we'll have the chance to see you come back through in the future. Best Wishes.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Always will be a consideration!!!
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 9 Apr 2024
Greetings Robert, We're so happy to hear it, and we're thrilled that you had such a good experience with us! Thanks a ton for taking the time to share your review, and we hope we'll have the chance to welcome you back in the future. Wishing all the best.

10/10 Excellent

Misty, Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this gorgeous little destination! The staff is always welcoming. Gorgeous property with amazing beds. Very clean. Love the penguins!
Stayed 1 night in Apr 2024
Response from Leona ~21cKC on 5 Apr 2024
Greetings Misty, We love this fabulous review, thank you so much for taking the time to share your experience. Of course we're thrilled to hear that you found the property gorgeous and the beds so amazing, but more than that we're so happy to hear that you find our staff always so consistently welcoming! We hope we'll be fortunate enough to welcome you back in the future. Best Wishes.

10/10 Excellent

Mallory

Stayed 2 nights in Mar 2024
Response from Leona ~21cKC on 23 Apr 2024
Hello Mallory,Thank you so much for taking the time to review your stay with us, we're happy to hear that you had such a good time. We hope we'll have the chance to welcome you back in the future. Best Wishes

10/10 Excellent

Misty, Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel! Love the penguins. The staff were very friendly and helpful. The beds are amazing! Extremely clean. The showers are hot. Superb place for a weekend in KC.
Stayed 2 nights in Mar 2024
Response from Leona ~21cKC on 4 Apr 2024
Hello Misty, We're so very glad to hear that you found our hotel so gorgeous and that you loved our penguins so much! Really, your review is so kind and we are beyond flattered to hear that our cleanliness and the friendliness of our team made such an impact. We hope we'll be fortunate enough to welcome you back in the future, and thank you so much for taking the time to share your review with us. Wishing all the best.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Leona ~21cKC on 30 Mar 2024
Hello Jaime, Thanks so much for leaving us a review! We're happy to hear you had such an awesome time, and we hope we'll have the chance to welcome you back for another one in the future. All the best.

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leona ~ 21c KC on 20 Mar 2024
Greetings Chantel, Thank you so much for your review, we're happy to hear that you had such a good stay with us. We hope we'll have the chance to see you through in the future. All the best.

6/10 Okay

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities
It's average but drab. The modern renovations to the old building don't work. Staff was nice enough and helpful.
Stayed 4 nights in Mar 2024

2/10 Terrible

Avrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel experiences I’ve ever had. They have so many “rules” that they don’t bother telling you about. Usually you request an early check in/late check out before you get there, but here you have to call the morning of to ask for it, and only then will they “see if it is possible.” Basically, it is a race to see who can request the fastest. The only way to get any drinking water is if you go all the way to the second floor where they have a neon art piece that flashes (whether intentional or not), which is very unsafe for people like myself who are extremely sensitive to flashing lights or people who are epileptic. And the only way to get ice is if you go all the way down to the front desk. Housekeeping is a joke. Apparently YOU have to take the sheets off the bed yourself and put them outside the door, THEN they’ll change them out for you. And they don’t even bother cleaning up the room, they just change the towels and empty one of the trash cans. They can’t be bothered to empty the other or even make the bed. Oh, but if housekeeping is gone they will allow you to change your own sheets. The bathroom wasn’t clean when we arrived either. There was hair in the shower. I have very fine, blonde hair, and on the wall and somehow ceiling there were strands of black, coiled/textured hair. And it was most certainly not mine. Even if you pay for the room in full, if you decide to leave early (or have to in our case) they will try and charge you yet another fee.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick L

Stayed 2 nights in Dec 2023
Response from Leona ~21cKC on 4 Apr 2024
Hello Patrick, Thank you so much for leaving your review, we're happy to hear you had such a good time. We hope we'll have the chance to see you again in the future. All the best.

6/10 Okay

Brett

Stayed 1 night in Mar 2024
Response from Leona ~21cKC on 4 Apr 2024
Greetings Brett, Thank you so much for taking the time to review, we're happy to hear you had a pleasant stay. We hope to see you again in the future. All the best.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Leona ~21cKC on 29 Mar 2024
Hello Nicholas, Our thanks for the time you took to review, we love hearing that you had such a good time with us! We hope we'll be gifted the opportunity to welcome you back in the future. Wishing you the best.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Leona ~ 21c KC on 4 Mar 2024
Greetings Charles, Our thanks for the time you took to leave your review. We hope we'll have the chance to welcome you back in the future. All the best

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool spot!
Stayed 1 night in Jan 2024
Response from Aaron Peaslee - Interm GM 21c KC on 29 Feb 2024
Thank you for the shout out! Hope to have you back soon.

10/10 Excellent

Misty, Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Best bed I’ve experienced in any place I’ve stayed. Helpful staff. Very clean. Downside is no valet parking. The elevators both went out while I was there and had to climb 6 flights of old stairs a few. They did get them fixed before my departure, but it wasn’t handicapped friendly during that time period. I would stay there again.
Stayed 3 nights in Feb 2024
Response from Aaron Peaslee - Interm GM 21c KC on 29 Feb 2024
Hi Misty,So sorry about the elevators going down. And thank you so much for the kind words about our staff. I am excited to announce that our valet service will be starting March 11th!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Awesome except the elevators were down but it happens in a historic place The Savoy inside the hotel is the jewel
Stayed 1 night in Feb 2024
Response from Aaron Peaslee - Interm GM 21c KC on 29 Feb 2024
We are so happy you enjoyed your stay, especially The Savoy. Chef Eric is really talented. Hope to have you back.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aaron Peaslee - Interm GM 21c KC on 26 Feb 2024
Thanks so much for the 10 out 10!