Aerial view

Reviews of Ayara Kamala Resort & Spa

5 out of 5
Ayara Kamala Resort & Spa
22/10 Moo 6, Layi-Nakalay Road, Kamala, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 186 reviews" "
Rating 8 - Good. 52 out of 186 reviews" "
Rating 6 - Okay. 15 out of 186 reviews" "
Rating 4 - Poor. 10 out of 186 reviews" "
Rating 2 - Terrible. 1 out of 186 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Derrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property,staff was extremely helpful resourceful and accommodating The rooms had amazing views of the ocean Overall wonderful stay my fiancé and I had
Stayed 10 nights in Apr 2024
Response from Wirat Junsin (Gai) on 22 Apr 2024
Dear Khun Derrell ,Thank you ever so much for sharing your delightful feedback! It brings us immense joy to learn that you and your fiancé had such a wonderful stay with us. Your kind words about our property, staff, and the breathtaking ocean views truly warm our hearts.At Ayara Kamala Resort and Spa, we strive to create memorable experiences for our guests, and we are thrilled to hear that we succeeded in making your stay exceptional. Your appreciation for our team's hospitality and attentiveness is deeply gratifying, as we take great pride in providing exceptional service.We sincerely appreciate your valuable feedback and look forward to welcoming you back for another memorable stay in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to let us know.Warmest regardsThe Hotel Management Teams,Ayara Kamala Resort and Spa

10/10 Excellent

Derrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wirat Junsin (Gai) on 18 Apr 2024
Dear Khun Derrell Bias,Thank you for your excellent review! We are thrilled to hear that you had a fantastic experience during your stay with us. If there is anything more we can do to make your next visit even more memorable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,Ayara Kamala Resort and Spa

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Wirat Junsin (Gai) on 27 Mar 2024
Dear Khun Alison ,Thank you very much for your kind words!We are thrilled to hear that you had a wonderful experience during your stay with us. It was our pleasure to ensure that your time here was enjoyable. We hope to have the opportunity to welcome you back again soon! If there is anything else we can assist you with in the meantime,Please do not hesitate to let us know.With best regards,The hotel management teams,Ayara Kamala Resort and Spa

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful ocean view rooms Welcoming staff The pond inside the property needs cleaning . It looked a mosquito breeder
Stayed 2 nights in Feb 2024
Response from Wirat Junsin (Gai) on 23 Feb 2024
Dear Khun George,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our beautiful ocean view rooms and found our staff welcoming. Your input regarding the cleanliness of the pond is greatly appreciated, and we will address this matter promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back soon for an even more delightful stay.Best regards,The Hotel Management teams,Ayara Kamala Resort and Spa.

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big but old and can be cleaner. The breakfast was not good at all and they forgot to bring my husbands breakfast plate that he ordered after waiting for almost 45 minutes. My husband and I waited for 20 minutes after checking out without anyone telling us we were fine and checked out. On top of that we waiting for another 15 minutes for our taxi and guests that came after us got their cabs before us. Im pretty sure we missed our flight thanks to the front desk staff! We should have stayed at Cape Sienna. All of this literally happened in less than 24 hours. I’m so glad we didn’t stay here for 2 weeks.
Stayed 1 night in Feb 2024
Response from Wirat Junsin (Gai) on 16 Feb 2024
Dear Khun Jessica,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at our hotel. It's disheartening to learn that we fell short of meeting your expectations in several aspects of your visit.We deeply regret the lapses in service you encountered, including the cleanliness of your room, the quality of breakfast, and the delay in delivering your husband's breakfast order. Additionally, the miscommunication regarding your check-out and the delay in arranging your transportation are unacceptable, and we understand how frustrating this must have been for you, especially when time was of the essence.Please know that we take your comments seriously, and we have already initiated internal investigations to address the issues you've raised. We will be re-evaluating our processes and providing additional training to our staff to ensure that incidents like these are not repeated in the future.While we understand your disappointment and regret that your experience with us was not up to par, we hope that you might consider giving us another chance to demonstrate our commitment to providing exceptional service. Your satisfaction is of the utmost importance to us, and we would welcome the opportunity to make amends and regain your trust.Once again, we apologize for the inconveniences you encountered, and we appreciate your valuable feedback, as it helps us to continually improve our services.Warm regards,The hotel management teams,Ayara Kamala Resort and Spa

10/10 Excellent

Sze Ling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, quiet resort
The team is very helpful in making our stay as enjoyable as possible. Really appreciate the WhatsApp concierge and their shuttle to the closest town centre.
Stayed 3 nights in Jan 2024
Response from Wirat Junsin (Gai) on 28 Jan 2024
Dear Khun Sze Ling ,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our team helpful and that you appreciated the convenience of our WhatsApp concierge and shuttle service to the town center.It's always our goal to make our guests' stays as enjoyable as possible, and your kind words are truly motivating for our team. We hope to continue exceeding your expectations in the future, and we look forward to welcoming you back for another wonderful stay.If there's anything specific you enjoyed or any additional feedback you'd like to share, please feel free to let us know. We value your input and strive to make each guest experience exceptional.Thank you again for choosing [Your Property Name], and we can't wait to have the pleasure of hosting you again!Warm regards,The Hotel Management Teams,Ayara Kamala Resort and Spa

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and I cannot wait to return! Thank you to the amazing staff that made my stay so memorable and exceptional.
Stayed 1 night in Jan 2024
Response from Wirat Junsin (Gai) on 20 Jan 2024
Dear Khun Sara,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay with us. It's always our goal to provide exceptional service and create memorable moments for our guests. We can't wait to welcome you back for another fantastic stay. Our amazing staff will be thrilled to know that their efforts contributed to making your visit special.Once again, thank you for choosing Ayara Kamala Resort and Spa! We look forward to serving you again in the future.Warm regards,The Hotel Management teams,Ayara Kamala Resort & Spa.

10/10 Excellent

Maayan

Stayed 4 nights in Dec 2023
Response from Wirat Junsin (Gai) on 20 Jan 2024
Dear Khun Maayan,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay with us. It's always our goal to provide exceptional service and create memorable moments for our guests. We can't wait to welcome you back for another fantastic stay. Our amazing staff will be thrilled to know that their efforts contributed to making your visit special.Once again, thank you for choosing Ayara Kamala Resort and Spa! We look forward to serving you again in the future.Warm regards,The Hotel Management teams,Ayara Kamala Resort & Spa.

10/10 Excellent

Sydell

Stayed 4 nights in Nov 2023
Response from Ayara Kamala Resort & Spa on 24 Dec 2023
Dear Khun Sydell ,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had an excellent experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we could meet your expectations.Your kind words are truly appreciated and will be shared with our team. It's guests like you who inspire and motivate us to consistently deliver outstanding service.We look forward to the pleasure of welcoming you back for another excellent stay. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share—we value your input.Thank you once again for choosing us, and we can't wait to have the opportunity to host you again in the future.Warm regards,The Hotel Management teams,

8/10 Good

Kar-Lai, Penn Valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property and very attentive and helpful staffs. There is nothing in walking distance. We took a day trip to the islands and one day in patong. As a 5 star luxury hotel, I think several details need to be improved. Towels thicker and not as worn, better gym facility (gym not usable), lounge chairs in better condition; a small gift shop for necessities such as sun block and ibuprofen especially there is nothing nearby. One recommendation for future travelers, book rooms with swimming pool attached. There is only one not too big common pool by the breakfast area. The restaurant is great with wonderful breakfast.
Stayed 3 nights in Nov 2023
Response from Ayara Kamala Resort & Spa on 11 Nov 2023
Dear Khun Kar-Lai ,Thank you for your feedback and for choosing to stay with us. We're thrilled that you found our property beautiful and our staff attentive and helpful. Your insights are incredibly valuable in our pursuit of excellence.We take your comments about the amenities seriously and will strive to improve these aspects. Rest assured, we're working on enhancing the gym facility and replacing worn towels, as well as refurbishing the lounge chairs for greater comfort. Your suggestion for a small gift shop is well-taken; we understand the convenience it would offer, especially with limited nearby options.Regarding room recommendations, we appreciate your advice for future travelers about rooms with attached swimming pools. Our team is working on ways to provide more pool options for a better guest experience.It’s wonderful to hear that you enjoyed our restaurant, particularly the breakfast. We're committed to maintaining the quality of our dining experiences.We hope to have the opportunity to welcome you back, perhaps to showcase the improvements we’ve made based on your valuable feedback.Warm regards,The Hotel Management Teams,Ayara Kamala Resort and Spa

10/10 Excellent

King Wai Les

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, outstanding n convenient to go to Patong
Stayed 3 nights in Oct 2023
Response from Ayara Kamala Resort & Spa on 5 Nov 2023
Dear Khun King Wai Les,Thank you for taking the time to leave a review of your recent stay at Ayara Kamala Resort and Spa. We appreciate your feedback and are delighted to hear that you found our location quiet, outstanding, and convenient for accessing Patong.Providing a peaceful and convenient experience for our guests is a top priority for us, and your comments confirm that we are on the right track. We look forward to welcoming you back in the future and ensuring that your next stay is just as enjoyable.If you have any specific suggestions or requests for your next visit, please feel free to share them with us. Your input is invaluable as we continue to enhance our services.Once again, thank you for choosing Ayara Kamala Resort and Spa and we can't wait to host you again.Warm regards,The Hotel Management teamsAyara Kamala Resort and Spa

10/10 Excellent

Randy

Stayed 6 nights in Oct 2023
Response from Ayara Kamala Resort & Spa on 5 Nov 2023
Dear Khun Randy ,Thank you for taking the time to leave a review of your recent stay at Ayara Kamala Resort and Spa. We appreciate your excellent feedback Once again, thank you for choosing Ayara Kamala Resort and Spa and we can't wait to host you again.Warm regards,The Hotel Management teamsAyara Kamala Resort and Spa

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! A warm & beautiful resort!
Stayed 2 nights in Sep 2023
Response from Wirat Junsin (Gai) on 29 Sept 2023
Dear Khun Philip,Thank you so much for taking the time to share your kind words about your recent stay at our resort! We are delighted to hear that you had a wonderful experience and that you found our staff to be exceptional.Our team takes great pride in providing warm and personalized service to ensure that our guests feel right at home. It's heartwarming to know that our efforts made a positive impression on your visit.We are also thrilled that you enjoyed the beauty of our resort. We work hard to create a tranquil and picturesque environment for our guests to relax and unwind.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another memorable stay in the future. If you have any more comments or suggestions, please don't hesitate to share them with us.Thank you once again for choosing our resort, and we look forward to hosting you again soon!Warm regards,The Hotel Management ,Ayara Kamala Resort & Sap

10/10 Excellent

Versace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 5 nights in Sep 2023
Response from Wirat Junsin (Gai) on 14 Sept 2023
Dear Khun Versace Shamel Welch,Thank you so much for your kind words! We're thrilled to hear that you found your experience with us "very cool." It's always our goal to provide exceptional service and memorable moments for our guests.We hope to have the pleasure of hosting you again in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards, The Management teams,Ayara Kamala Resort and Spa

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and wonderful dining. Was able to upgrade my suite. Would recommend...
Stayed 4 nights in Aug 2023
Response from Wirat Junsin (Gai) on 6 Sept 2023
Dear Khun Robert,Warmest greetings from Ayara Kamala Resort & SpaThank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel and that our staff provided you with friendly service. Our team takes great pride in ensuring our guests feel welcomed and well-cared for.We're delighted to know that you had a wonderful dining experience with us. Our culinary team strives to create memorable dining moments for our guests, and it's rewarding to hear that you enjoyed it.Moreover, we're pleased that you were able to upgrade your suite. We understand how a comfortable and luxurious accommodation can enhance your overall experience, and we're glad you had that opportunity.Your recommendation means the world to us, and we truly appreciate your support. We look forward to welcoming you back in the near future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing [Your Hotel Name] for your stay. We can't wait to have you as our guest again soon!Warm regards,Ayara Kamala Resort & Spa

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the customer service to the delicious food selections to the views, it was hands down the best choice to stay here. The staff was extremely accommodating!
Stayed 6 nights in Apr 2023
Response from Ayara Kamala Resort & Spa on 9 Jun 2023
Dear Khun  Nicole ,     Warmest greetings from Ayara Kamala Resort & Spa!We do hope this email finds you well and that you have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincere thank you for your staying with us at Ayara Kamala Resort & Spa recently.                                   It’s our pleasure to have your comment on our guest comment sheet, which we believe will be our step up for better service.We are glad to hear that you are happy with your stay at our resort. Thank you. We do believe that people come and stay with us because of a great recommendation. It would be much appreciated if you could share your experience and suggestions for outstanding staff to maintain the high standard of service.We look forward to welcoming you back to our home, "Ayara Kamala Resort & Spa," in the near future.Please stay safe and healthy!Sincerely yours,Ayara Kamala Resort & Spa

10/10 Excellent

Omayra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, I would love to rerun back to this property in the future, Thank you for the experience.
Stayed 5 nights in Feb 2023
Response from Wirat Junsin (Gai) Reservations Manager on 24 Feb 2023
Dear Khun Omayra, Warmest greetings from Ayara Kamala Resort & Spa!We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincere thank you for your staying with us at Ayara Kamala Resort & Spa recently.It’s our most pleasure to have your comment on our guest comment sheet which we believe it will be our step up for a better service.We are glad to hear that you are happy with your stay at our resort, We look forward to welcoming you back to our home “Ayara Kamala Resort & Spa” in the near future.Please stay safe and healthy wishes!Sincerely yours,Wirat Junsin (Kai)

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was absolute PERFECTION! The staff was super friendly and helpful for an English speaking guest, the property is stunning with excellent views, very clean, and the food was delish! I have zero complaints here and offer the highest recommendation to stay here. Def was the best hotel in the area.
Stayed 5 nights in Jan 2023
Response from Mimi on 1 Feb 2023
Dear Khun Katherine,Warmest greetings from Ayara Kamala Resort & Spa!Thank you very much for your wonderful review, and most importantly for choosing to stay with us. Our team is delighted to hear you enjoyed your time at our property, and we highly appreciate your feedback.We hope we have the opportunity to welcome you back with us again.Warm regards,

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the ocean together with the infinity pool is something you cannot take your eyes off... The service at the breakfast, pool, restaurant, bell, reception, is so friendly. The food is great, quality wise and fine presentation. It is a secluded and nested in between the hills, but is really beautiful, peaceful and quiet. Walk to beach down the property, or walk a little bit down the road to see almost private natural untouched nature beach. We loved it and are missing Ayara Kamala already!
Stayed 6 nights in Jan 2023
Response from Mimi on 1 Feb 2023
Dear Khun Juan,Warmest greetings from Ayara Kamala Resort & Spa!Thank you very much for sharing your experience, and most of all for choosing to stay with us. Our team of staff here is very glad to hear you had a great experience with our services including our breakfast, pool, restaurant, reception team, food, and the atmosphere of our property. We do hope we have the opportunity to welcome you back with us again.Warm regards from all of us here,

4/10 Poor

Hikaru

Stayed 2 nights in Sep 2022
Response from Mimi on 12 Sept 2022
Dear Khun Hikaru,Warmest greetings from Ayara Kamala Resort & Spa!We would first like to thank you for choosing to stay with us, and we are very sorry to see our services were not up to standards based on your rating. Your feedback is very valuable to us, therefore, if you would like to provide additional details about your experience, please do not hesitate to contact us so we can further improve our services.Should you decide to give us a second chance, we would be delighted to show you a positively different experience.Warm regards from all of us,Ayara Kamala Resort & Spa

10/10 Excellent

Kamalini

Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Reservations on 29 Jan 2020
Thank you very much for your sharing your review. Well-noted krub.

8/10 Good

Asad, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The value of this property is the infinity pool and oceanfront view. 2 rooms and on the ocean with a private pool is always expensive in Phuket in winter. The hotel is a bit dated and old, but for relaxation and pool usage it's good. The property is off by itself with no areas or beaches to walk to.
Stayed 4 nights in Dec 2019
Response from Reservations on 4 Jan 2020
Thank you very much for your review, much appreciate.

10/10 Excellent

Lucy, Leeds, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and the rooms are amazing. We were given an upgrade when we arrived which was nice. There is a shuttle bus that takes you to the nearby town to have dinner and drinks on the beach. The staff were very friendly.
Stayed 7 nights in Sep 2019
Response from Gai (Reservations Manager) on 16 Sept 2019
Dear Khun Lucy, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are absolutely delighted to read such praising and positive words about your stay. We are very happy to hear that you have had an great experience with us at Ayara Kamala Resort & Spa and would like to express sincere thank you that you have taken your time to write an above and beyond review about your stay and remain with best regards. Hopefully welcoming you back in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, amazing customer service, friendliest hotel staff I’ve ever been exposed to thus far! Highly recommended.
Stayed 1 night in Aug 2019
Response from Gai (Reservations Manager) on 26 Aug 2019
Dear Sir or Madam, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are absolutely delighted to read such praising and positive words about your stay .We are very happy to hear that you have had an unforgettable experience with us at Ayara Kamala Resort & Spa and would like to express our sincere thank you that you have taken your time to write an above and beyond review about your stay. Hopefully welcoming you back in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place to go
Great staff. Great vibes. Had a issue in our room but they handled it very professionally and upgraded our room. For a discounted rate. Had free breakfast every day which was good. The cart service to your room and to the restaurant was excellent. Offered a fee shuttle ride to town which was a great way to get the beaches. It is isolated which gives peace and quiet. If you wanna go to the beaches you will have to catch a taxi. This is a place to go and relax and enjoy the view.
Stayed 4 nights in Jul 2019
Response from Gai (Reservations Manager) on 12 Aug 2019
Dear Khun Ryan, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are absolutely delighted to read such praising and positive words about your stay. We are very happy to hear that you have had an great experience with us at Ayara Kamala Resort & Spa and would like to thank you that you have taken your time to write an above & beyond review about your stay. Hopefully welcoming your back in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheated for a 3 bedroom Villa!!!
I booked a 3 bedroom Villa, end up they are 3 different rooms, 2 connecting room and 1 room upstairs. I think hotels.com should compensate me. What you sold to me wasnt what i am getting!!! Not worth the money!!!
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what expected..
The only positive comment I can give here was the view and tranquility of the Pool Villa. The rest did absolutely not meet our expectations. The Hotel is old and not well maintained. Only one restaurant on the property and this is not to be recommended either. Very small gym in basement with very few training equipment. The staff was rather unfriendly which is unusual for Thai standards.
Stayed 7 nights in Apr 2019
Response from Gai (Reservations Manager) on 13 May 2019
Dear Sir and Madam, Warmest greetings from Ayara Kamala Resort & Spa! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We would like to ask you more details such as what the period of stay, guest name or room number for checking and solve this solution. We look forward to hearing from you. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Reservations Team,

4/10 Poor

Levent, istanbul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor service, over priced for the level of quality
Poor service, and rude and intrusive staff. During check-in they asked for my credit card but instead of blocking /holding an amount they simply charged me 4000Baht. Later the staff started writing the details of my credit card on a paper without asking me anything. I don't think this is legal. There is nothing around the hotel and the setting isn't like a large resort with many options. So you cannot really enjoy the seclusion. The gym is a joke. There were cardio machines but they were outside the gym area in burning hot temperature... The breakfast buffet is very poor. Luckily you can get a la carte options and they were quite tasty.
Stayed 2 nights in Apr 2019
Response from Gai (Reservations Manager) on 13 May 2019
Dear Sir or Madam, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. It’s our most pleasure to have your comment on our guest comment sheet which we believe it will be our step up for a better service. We regret to read about the disappointments regarding your stay . We will follow up with the team and ensure these mistakes will not be happen. We hope to have the opportunity to welcome you back here again. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Reservations Team.

4/10 Poor

Humaid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not go again
So bad staying Hotel rated in many website as 5 Stars hotel but it isn’t 5 stars hotel you can say it a local standards hotel not more price so high when compare with anatara name hotel , so would thanks Mr. Chai for all what he did for us
Stayed 4 nights in Mar 2019
Response from Gai (Reservations Manager) on 28 Mar 2019
Dear Khun Humaid, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! Thank you very much for bringing this to our attention. We will following up with the team close to ensure there is an improved level and service. We do hope that we have the opportunity to welcome you back to our resort in the near further. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Reservations

8/10 Good

CM, San Jose, CA, USA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with a helpful and friendly staff.
Stayed 7 nights in Feb 2019
Response from Wirat Junsin (Gai) on 20 Feb 2019
Dear Sir or Madam, Warmest greetings from Ayara Kamala Resort & Spa, Phuket !On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We glad to hear that you are happy with your stay at our resort and love its location. Once again, our sincere thank you for your kind supports. We look forward to welcoming you back to The Ayara Kamala Resort & Spa, Phuket in the near future . Best regards,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from Wirat Junsin (Gai) on 4 Feb 2019
Dear Khun Christine, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! We would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. We are absolutely delighted to read such praising and positive words about your stay. We are happy to hear that you have had a good experience . Once again, our sincere thank you for your kind supports. We look forward to welcoming you back to The Ayara Kamala Resort & Spa, Phuket in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort. Not luxurious or flashy but attractive in a traditional Thai style. Clean comfortable and tranquil. Spa services and staff are excellent. Some of the nicest most effective treatments I’ve ever had and the staff are wonderful. There is only one restaurant onsite but there is a wide variety of foods to choose from and the staff are very friendly and accommodating A good choice for a relaxing 😎 holiday away from the hustle and bustle
Stayed 7 nights in Jan 2019

8/10 Good

Rene F

Eat your durian warm and get wet
They say no durian in the fridge. so you have to eat it warm in your room not tasty. They say huffed your too the market. They drop you there. It takes 20 minutes to visit and come back to pick you 2 hours later. No guide and a waste of time. Truck that pick us up has rain protection but driver did not want to get wet so he did not lost the plastic and we got all wet
Stayed 3 nights in Aug 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2018
Response from Gai (Reservations Manager) on 1 Aug 2018
We do hope this email finds you well and have a safe trip to your sweet home. On behalf of management and staff of Ayara Kamala Resort & Spa, we would like to express our sincerely thank you for your staying with us at Ayara Kamala Resort & Spa recently. It’s our most pleasure to have your comment on our guest comment sheet which we believe it will be our step up for a better service. We glad to hear that you are happy with your stay at our resort, Thank you Hopefully welcoming you back in the near future. Best regards, Gai

10/10 Excellent

Melnica, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with sea view
I had a peaceful and wonderful 4nights stay at Ayara. Booked for pool access suite, the room is huge with sharing huge infinity pool among like 5 units and awesome seaview. I'm lucky to enjoy the pool all by myself during my stay as im the only one who stayed at the pool access suite. Bed is comfy but the aircon needs to be better, its abit hot at times. Pool is clean as they do the cleaning maintenance daily. Breakfast is awesome, u can enjoy both buffet and ala carte breakfast, many choices for the food and drinks. First time staying at kamala area. They do provide free shuttle to kamala beach daily. You can rent a bike at kamala beach as it will be much cheaper to travel around the island than taking grab or their hotel transport moreover they do provide free hotel parking. Price is abit steep, will be good if cheaper. Definitely will consider to be back for my stay again.
Stayed 4 nights in May 2018
Response from Gai (Reservations Manager) on 20 Jun 2018
Dear Khun Melnica, Warmest greetings from Ayara Kamala Resort & Spa, Phuket ! Thank you very much for choosing to stay with us. We are absolutely delighted to read such praising and positive words about your stay. We are very happy to hear that you have had wonderful experience with us at Ayara Kamala Resort & Spa, Phuket and would like to express our sincere thank you that you have taken your time write an above & beyond review about your stay and remain the best regards, Aircon, We will follow up with the team to ensure these to be better and will not be happen. Hopefully welcoming you back in the near future. Should you require further information or assistance, please do not hesitate to contact me. Warm regards, Wirat Junsin (Gai) Reservations Manager

8/10 Good

Boo, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private with very good views and service
Had a fantastic time here. Staff was attentive and friendly. There are also gorgeous views of the Andaman Sea. Also appreciated the privacy and quietness. Would highly recommend Ayara @ Kamala.
Stayed 2 nights in Jan 2018
Response from Wirat Junsin on 30 Jan 2018
Dear Khun Boo, Warmest greetings from Ayara Kamala Resort and Spa, Phuket. We are absolutely delighted to read such praising and positive words about your stay. We are very happy to hear that you have had a great experience and time with us at Ayara Kamala Resort and would like to express our sincere thank you that you have taken above and Beyond review about your stay and remain with best regards. Hopefully welcoming you back in the near future. With best regards, Kai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We stayed at private pool villa which was GREAT. Had an awesome sunset view, really enjoyed it. However, there are not so much things to do in the resort but pool. They need to improve the food in the restaurant. The breakfast was ok in general considering it was included. We had 1 lunch and 2 dinner in the restaurant and we got pretty tired of the food. They have no variety and the quality was just so so.
Stayed 3 nights in Dec 2017
Response from Masha on 23 Jan 2018
Warmest greetings from Ayara Kamala Resort & Spa! Thank you so much for your kind review and for choosing to stay with us. We are so glad you enjoyed the Andaman ocean views and your private pool. In regards to activities at the hotel, we have daily activities such as fruit carving, Thai coconut leaves making in shape of fish, coconut cake making, and the like. However we thank you for your feedback, we will make sure to communicate to our guests more clearly. Thank you for your comments regarding the lunch and dinner. We apologise that you did not get so excited about the food. Nevertheless, our chefs and staff are always enthusiastic to suggest you items further from the menu, and we also now have a new dinner menu coming up this year. We hope to show you for next time if you give us a chance, to excite you with the food and quality. Wishing you all the best back home and warmest regards from all of us here.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Wonderful
A truly wonderful location and really fabulous resort ... a little pricy, but totally relaxing and get-away!!
Stayed 4 nights in Nov 2017
Dear Khun Christopher, Warmest greetings from Ayara Kamala Resort & Spa, Phuket! We are absolutely delighted to read such praising and positive words about your stay. We are very happy to hear that you have had a glad experience with us at Ayara Kamala Resort & Spa, Phuket. Thank you very much for taken the time to write an above & beyond review about your stay. Hopefully welcoming you back in the near future. Warm regards, Kai (Reservations)

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a luxurious feel
Great hotel, breakfast was fantastic. The resort is very steep in places so not suitable for everything. Rooms are huge, the pool villas are stunning.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, best staff ever
After a shaky start in a room which we did not like, the staff changed our room immediately to a more premium room. The hotel is Amazing, breakfast is great. Staff are friendly and cannot do enough to help.
Stayed 3 nights in Aug 2017
Response from Masha on 18 Sept 2017
Dear Guest, Warmest greetings from Ayara Kamala Resort & Spa! Thank you very much for writing such a kind review on your stay here, and we highly appreciate your feedback so that we could right away fix the issues you may have. We apologise once again but are very glad you had a wonderful stay as well as enjoyed the hospitality and breakfast here. Wishing you all the best back home and hope to have a chance to welcome you back soon! Warmest regards from all of us here,

10/10 Excellent

Fuad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many thanks for Fern and Tum. We will return as soon as possible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for vacation
Great place to chill

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy with everything about the hotel, except neighbours in adjoining room were unconsiderate and noisy. could hear them shouting and quarreling. if only there could be more sound insulation between adjoining rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff who go the extra mile
It was very pleasant on the whole. The staff were great and even prepared a birthday cake for my boyfriend when they found out it was his special day. The view was beautiful, although a part of it was blocked partially by tall trees. It was also a little inconvenient to travel down to the beach/city due to the location of the hotel (on average, we paid 150baht for every trip down/up the hotel to Kamala Beach). Still, we had a great stay and enjoyed ourselves thoroughly.

10/10 Excellent

Loren, West Palm Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Our stay here was wonderful the breakfast in the morning was great had a full buffet also the rooms were very nice. I recommend staying in the rooms with your own private pool those were the best. The staff was very helpful and super friendly. Ayra Kamala was in a more secluded area then most hotels which was nice because it was quiet and no traffic almost like you were in a mini paradise and if you wanted a ride to the town they provided a shuttle to kamala town it's about a 15 minute ride. If youre looking for a place with action happening in the town look for something in Patong the nearest big town. but this was a beautiful place to stay!
View from the pool and dining area
The water at low tide

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relax
every thing is good only the transporting to patong expensive around 500 BT

8/10 Good

sam, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, secluded, relaxing getaway
Lovely little hotel. We stayed in villa with bay views. Lovely views, did not feel like living on top of next guest. Staff friendly, very helpful and enjoyed spa treatments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort