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Reviews of Anantara Kalutara Resort

5 out of 5
Anantara Kalutara Resort
St Sebastian Rd Katukurunda, Kalutara

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 47 reviews" "
Rating 8 - Good. 12 out of 47 reviews" "
Rating 6 - Okay. 6 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 2 out of 47 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manjula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, friendly staff, beautiful property, private beach access.
Stayed 1 night in Apr 2024
Response from Warm Regards, Keith Tomkies – Cluster General Ma on 23 Apr 2024
Dear Manjula,Thank you for sharing your wonderful experience at Anantara Kalutara on Expedia. We are thrilled to hear that you enjoyed the great food, friendly staff, and the beauty of our resort, along with the exclusive access to the private beach. It's our aim to provide a perfect escape, and we're glad it resonated with you. We look forward to welcoming you back for another delightful stay.

10/10 Excellent

Bhupinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic resort..
A nice clean hotel, the staff service was exceptional. The position of the hotel was in a secluded island and the buildings were newish. My main worry was that i wouldn't have an internet at times, but again, i was pleased that it was an always on. The food was of a very high standard, the two restaurants both served meals for their respective cuisines. The buffet restaurant did a bit of everything.. Had a ace time, very much having to leave the place.
Stayed 10 nights in Oct 2023
Response from Reshan Kalutanthri on 3 Nov 2023
Dear Bhupinder Mohan, We appreciate the time you have taken to publish your wonderful review about your recent stay with us. It is with great pleasure to note that you have had an amazing time spending in our resort. We are delighted that you were pleased with the service and the hospitality you have received during your recent stay and also we really appreciate your positive feedback regarding our food quality, we do take pride in catering to our guests needs the best way we can. Thank you so much for your kind words and high praise. It was a pleasure having you with us and we all hope that it's not too long before we have the opportunity to welcome you back to Anantara Kalutara for another unforgettable getaway. Kind Regards, Reshan Kaluthanthri Executive Assistant Manager

6/10 Okay

Terence

Liked: Cleanliness, property conditions & facilities
Good and bad. It’s a beautiful property with beautiful pools. But there’s nothing to do in or around. Food and drink is grossly overpriced, and I speak as someone who had just spent 5 days at the best hotel in Colombo, which was cheap in comparison. Service which is meant to be friendly becomes intrusive and formulaic. Expect several calls a day to the room. This is what I come on holiday to get away from. For instance, order room service and 5 minutes later a call to see how it is - which means interrupting your meal and answering the phone. In the end I ignored all calls. Unfortunately I could not find a way to silence the room phone, or I would have done. This was exacerbated by the fact that I was added to the WhatsApp of a manager without warning on the day before arrival, and then sent numerous messages trying to upsell services. There are some security issues. The pool villas cannot be locked. Yes the garden is surrounded by a wall, but it would only take a ladder. I did not like the idea of sleeping in an unlocked room. It would not be an issue but for the fact that a public road bisects the resort by the villas and therefore practically anyone can gain access, as is evidenced by the touts that congregate daily.
Stayed 5 nights in Feb 2022
Response from Joao Corte Real on 9 Feb 2022
Dear Terence Thank you for sharing your opinion after your recent stay with us. I am sorry to hear that you were not completely satisfied with your stay with us. I will discuss your notes internally, and we will do our best to rectify the shortfalls mentioned in your review. Our overriding goal is always to provide all our guests good and efficient service, as I am sure you will be able to see on your next visit. Reinforcing our apologies, we are looking forward to having another opportunity to provide you a better experience in the future. With our kind regards, Joao Corte Real General Manage

4/10 Poor

Verified traveller

Travelled with partner
We had a very disappointing experience with expedia and the resort. After booking the travel , we realized that there is going to be a rain storm during our stay, so we rushed to cancel half a hour after our booking . Expedia and Anantara failed to return our money. This experience will stop us from booking through expedia let alone stay at Anantara in the future.
Stayed 3 nights in Nov 2019
Response from Darren on 12 Dec 2019
Dear Guest, i'm sorry we couldn't be of more help on this time with your request. Kindly we are looking forward for your visit to show you our willingness in meeting your expectations during your next stay. Please feel free to write us in the future if you have any request. With Kind Regards, Darren Darwin General Manager

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2019
Response from Darren on 11 Dec 2019
Dear Guest, Thank you very much for taking your time to rate our resort. I apologize that we did not meet your expectations this time The team and I hope that your travels will bring you back to stay with us in the not too distant further to show you our willingness in meeting your expectations during your next stay. I hope to welcome you back so you can experience our world-class service. With best regards, Darren Darwin General Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
It rained heavily all the time I was there.. beautiful property but no real beach to speak of. Spa area & treatment was great.
Stayed 1 night in Sep 2019
Response from Darren on 21 Sept 2019
Dear Guest, Thank you for staying in Anantara Kalutara and sharing your experience. We are blessed with the natural beauty of location and the best team working here. Please let me know if we can assist you with anything in the future. Thank you! Best Regards, Darren Darwin General Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service at an amazing venue, with good food and relaxing conditions
Stayed 5 nights in Sep 2019
Response from Darren on 18 Sept 2019
Dear Guest, We appreciate the time you have taken to publish your wonderful review about your recent stay with us. Reading your positive invaluable feedback regarding your experience with us gives us great motivation for the whole team to hear about your satisfaction. and I will make a point to share this with the team, whom I know they will be very happy in meeting your expectations. Once again, your valued support is very much appreciated, and we look forward to welcoming you back to the resort. Yours sincerely, Darren Darwin General Manager

10/10 Excellent

Rua, Kw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reaort is amazing , the staff is excelenet they try thier best to make you satisfid and happy , the facilities , the spa was great specially the female lady nadeka she is talented overall i will recomend this resort
Stayed 2 nights in Jul 2019
Response from Darren on 4 Dec 2019
Dear Rua, Thank you for sharing your experience on your recent stay with us. We all are thrilled to read that you enjoyed every bit of your stay at Anantara Kalutara and appreciate your positive feedback regarding resort facilities,Spa and staff, I will share your words of compliments with Nadeeka whom I know will be very happy in meeting your expectations. It was a pleasure having you all with us and thank you once again for wonderful Review. Best Regards, Darren Darwin General Manager

2/10 Terrible

Mandy, Australia

Travelled with partner
Disliked: Staff & service
An average hotel pretending to be a luxury hotel, during the hot days hotel smells like a cesspit, avoid the expensive rooms next to the cesspit. Very unprofessional staff.
Stayed 2 nights in Sep 2018
Response from Darren on 31 Jul 2019
Dear Mandy, Thank you very much for taking your time to give us your feedback following your recent visit. And I am glad to hear that you're pleased with our facilities. I apologize that we did not meet your expectations with our service this time.Your valued comments have been shared with Relevant Departments and we believe that your feedback will help us to avoid such issues in the future. We are looking forward for your visit to show you our willingness in meeting your expectations during your next stay with Anantara kalutara. With Kind Regards, Darren Darwin General Manager

10/10 Excellent

Nikki, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything so good , excellent service.! Perfect place for Vacation , quite but, close to every thing we need..! Can’t wait to comeback. Already missed everything..! Well come Dancer almost make my tear come out..! Fell like we are Royalty..! We have everything in Once Resort Spa, Gym. Restaurant 24 hours.! Can walk to the Ocean beautiful View can not say enough..! Love love and love ..!
Stayed 3 nights in May 2019
Response from Darren on 21 May 2019
Thank you for taking the time to share your experience with us. We all are glad to read that you enjoyed your stay with us and my team managed to deliver you exceptional service throughout your stay. I will share your words of compliments with the whole team whom I know will be very happy in meeting your expectations. Thank you again and we hope to welcome you back to Anantara Kalutara in the near future. Best Regards, Darren Darwin General Manager.

8/10 Good

Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had such a wonderful stay and loved everything about the facility, the rooms, and the helpful staff, especially the manager there Mr. Gihal. He made sure we were comfortable and pleased at all times and was extremely hospitable! If you end up staying there make sure to ask for him, because he will make your stay worthwhile
Stayed 4 nights in Feb 2019
Response from Darren on 14 Jun 2019
Dear Mai, Thank you for taking the time to write a review of your recent stay with us. We appreciate your positive feedback regarding our excellent team (specially Gihal), The team & I hope that you brought back fond memories and stories to tell as well. Thank you again for your feedback and we hope to welcome you back to Anantara Kalutara for another memorable getaway. Best Regards, Darren Darwin General Manager

10/10 Excellent

KatharinaM, Tunbridge Wells, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a most enjoyable stay at the Anantara. Beautiful and quiet location, outstanding buffets, 2 lovely swimming pools (so big!) and delicious 2 restaurants Asian and Italian with outstanding service. We will be back one day! Can highly recommend. Also stayed with baby, and they were most accommodating an helpful.
Stayed 2 nights in Mar 2019
Response from Darren on 20 Mar 2019
Dear Guest, We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your time& we look forward to welcoming you back to Anantara Kalutara Resort in the near future. Sincerely, Darren Darwin General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to unwind
We stayed here after Galle. It’s quite a new property and provides a perfect way to unwind and relax. The rooms, food, pool and gym are all great. I’d definitely recommended this as a place to unwind and relax. It’s not next to anything so you will need a driver to visit Bentota or anywhere else but if you’re just looking to unwind then I’d book this over the properties at Bentota (we visited for the day and were happy with where we’d chosen)
Stayed 3 nights in Feb 2019
Response from Darren on 5 Mar 2019
Dear David, Thank you for your fantastic recommendation and for highlighting the beauty of our hotel. I'm delighted to read your positive feedback regarding our Food, Rooms and other facilities. Also I will make this a point to share your words of compliments with my team, Thank you again and we certainly look forward to welcoming you back to Anantara Kalutara for another memorable getaway. Best Regards, Darren Darwin General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Darren on 16 Apr 2019
Dear Guest, Thank You for rating us, We hope to welcome you back so you can experience our world class service. Anantara Kalutara Team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good Well managed , great staff Would well recomend
Stayed 5 nights in Feb 2019
Response from darren on 17 Feb 2019
Dear Guest, Thank you for taking the time to write a wonderful review of your experience with Anantara Kalutara. We appreciate your positive feedback regarding our amazing team and experience,It was a pleasure having you with us and thank you for your wonderful recommendation. We hope to welcome you back to Anantara Kalutara in the near future. Best Regards, Darren Darwin General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really fantastic ,,, Big mention to our Waitor Jeeva and the chefs All round very good !!
Stayed 5 nights in Feb 2019
Response from Darren on 28 Apr 2019
Dear Guest, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your time. We look forward to welcoming you back to Anantara Kalutara Resort in the near future. Sincerely, Darren Darwin General Manager

8/10 Good

Sathurshini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Darren on 9 Feb 2019
Dear Sathurshini, Thank you so much for taking the time to visit us recently and rate us regards your experience. Thank you once again and I hope to welcome you back to Anantara Kalutara Resort. Best Regards, Darren Darwin General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean place for relaxation but beach is not suitable for children. Strong current and high waves.
Stayed 3 nights in Jan 2019
Response from Darren on 28 Jan 2019
Dear Guest, We appreciate the time you have taken to publish your wonderful review about your recent stay with us. Reading your positive invaluable feedback regarding your experience with us gives us great motivation for the whole team to hear about your satisfaction and I will make a point to share this with the team. Once again, your valued support is very much appreciated and we look forward to welcoming you back to the resort. Yours sincerely, Darren Darwin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Darren on 19 Jan 2019
Dear Guest, Thank you for giving us a perfect rating. We hope to welcome you back to Anantara Kalutara Resort with another beach escape. Best Regards, Darren Darwin General Manager

8/10 Good

h

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was very beautiful with lots of great activities. the room was spacious and pool was a nice place to relax at. the only and main negative comment I have about this place is that the service and staff are extremely extremely slow. anything that I ordered, I would have to ask at least 3 times to finally get my order taken, the staff always seemed lost and confused when I asked a question or ordered something. every single order I made was delayed by 45 minutes to an hour. for example, I ordered a chocolate milkshake that took exactly an hour to finish. I had an amazing time at the resort but this poor service really ruined the experience. there really needs to be better management or more staff. if the staff are managed properly this shouldn't be happening
Stayed 6 nights in Dec 2018
Response from Darren on 10 Jan 2019
Dear Guest, It was a pleasure to have you stay with us at the Anantara Kalutara Resort and thank you for sparing your valuable time to share your feedback about our product and services. Kind Regards, Darren Darwin, General Manager.

6/10 Okay

Rahul

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Average Resort and overall experience
I've stayed at several Anantara properties. This by far would be the lowest rated of the lot. Pros - great spa, good chefs / food was good, Good room sizes. Cons - Staff is clearly not trained to look at details and to the level one expects at an Anantara property - The day we checked in we tried to go for Asian food, but the staff at the restaurant turned us away saying we didnt have a reservation. While we didnt really know we needed one, looking at the reservation list we found that three tables were booked, but already almost an hour late, and there were plenty of tables available. Just disappointing when one has travelled a long day with family and is looking for a quiet meal. - We had issues with plumbing in our bathrooms - we had three rooms / two out of the three had plumbing issues and one room needed to be changed due to leakages. - The bathrooms smelled - not sure if there was a sewage issue. - Food and services were over priced. Quantities are the Asian restaurant were extremely small. - Staff at the checkin and check out need better training - Attention to detail is missing / for example we found one out of a pair of water glasses in one room missing, small things had to be asked for. While the staff tried to help, clearly the team is new and not trained to the level expected and for what is being charged. Overall was disappointed at this stay, especially after we spent three days in Colombo at a business hotel and it was exceptional.
Stayed 3 nights in Dec 2018
Response from Darren on 10 Jan 2019
Dear Rahul, Thank you very much for taking your time to give us your feedback following your recent visit. I apologize that we did not meet your expectations with our services. Please accept my sincere apologies. I have shared your valuable comments with our executive team. Thank you once again we hope to welcome you back to provide you with a better service. Best regards , Darren Darwin General Manager

10/10 Excellent

Ravindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
The resort is very well located with the river mouth on one side and the beach on the other.The facilities are great. The swimming pools are a comfortable temperature. The food is varied and high quality.The sea food is very good.
Stayed 1 night in Dec 2018
Response from Darren on 19 Dec 2018
Dear Ravindra, Thank you very much for your wonderful review and for giving us a perfect rating. We are glad that we met your expectations. Most of all we are happy that you enjoyed the heartwarming hospitality received from us. And I will make this a point to convey your words of compliments to the team, whom I know will be very happy in meeting your expectations. Thank you once again and we hope to welcome you back to Anantara Kalutara Resort in the not too distance future. Kind Regards, Darren Darwin General Manager

8/10 Good

Gee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near Colombo
Is not as good as the tangalle anantara, but still lovely. Can not swim in the sea
Stayed 3 nights in Nov 2018
Response from Anantara Kalutara Resort on 19 Nov 2018
Dear Gee, Thank you for choosing to stay with us, it is with great pleasure to note how much you have enjoyed your stay and we are delighted that you were pleased with the service and the hospitality you have received during your recent stay. Thank you once again and we hope to welcome you back in not too distant future with a lovely beach escape. Best Regards, Darren Darwin General Manager.

8/10 Good

Wararat, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise Outside Of Colombo
I stayed there for two nights after attending a wedding in Colombo. The perfect city escape, paradise in Sri Lanka. I’ve stayed at a few of the Anantara resorts before and have loved every single one, this is no exception. Staff were wonderful and accommodating, resort interior and exterior blends well with local surroundings. Food is always expensive in resorts, but the Anantara has a good variety of food to choose from. Loved every moment of my stay. Wish I didn’t have to leave. Plus the spa is divine, expensive but worth every cent of pure relaxation.
Stayed 2 nights in Aug 2018
Response from Darren Darwin on 7 Sept 2018
Dear Guest, We are delighted to have you back with us, and we are thrilled to know that you had an amazing time amidst with the services and facilities that we have to offer. I have also shared your words of compliments to the team who were glad they were able to contribute further towards your staying experience. We certainly look forward to having you back with us again in the near future for another Anantara experience. With kind regards, Darren Darwin General Manager

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service throughout the hotel
A fabulous hotel with great rooms. We booked a pool access room which was exactly as described. Service from all the staff was probably the best we have experienced. Food in all the restaurants was top quality. Location is poor, only the hotel and no beach. Be aware this hotel is expensive for everything.
Stayed 3 nights in Jun 2018
Response from Giles - GM on 13 Jun 2018
Dear george Thank you for your feedback on your recent stay with us. I am pleased to hear that you had such an enjoyable time and the team looked after you so well. Best Giles

10/10 Excellent

Rbs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Anantara Kalutara Resort
The staff was very warm and helpful. We enjoyed our stay.
Response from Giles - GM on 16 May 2018
Hi Thank you for your feedback. I am pleased to hear that you had such an enjoyable time and that the team looked after you so well. Best Giles

8/10 Good

Mervin

Liked: Staff & service
Stayed 4 nights in Feb 2018
Response from gselves on 12 Mar 2018
Dear Mervin Thank you for your feedback on your recent stay with us. I am pleased to hear that you had an enjoyable stay and look forward to welcoming you back again soon. Best Giles

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice 24 hour stop, fairly close to the airport en route to the South
Stayed 1 night in Feb 2018
Response from gselves on 9 Mar 2018
Dear Paul Thank you for your feedback on your recent stay with us. I am pleased to hear that you had such an enjoyable stay and look forward to welcoming you back again soon. Best Giles

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Architecture
Absolutely loved every second in this property... will be back soon!!
Stayed 1 night in Feb 2018
Response from gselves on 9 Mar 2018
Dear Anonymous Thank you for your feedback on your recent stay with us. I am pleased to hear that you had such an enjoyable stay and look forward to welcoming you back again soon. Best Giles

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service great hotel
I would come back again. Great facilities and top class service. Must try river cruise next time as beach is too dangerous to swim in at this location. Fab food and fab Villa rooms.
Stayed 3 nights in Dec 2017
Response from gselves on 27 Dec 2017
Dear valued guest Thank you for your feedback on your recent stay with us. I am pleased to hear that you had an enjoyable stay and look forward to welcoming you back again soon. Best Giles

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay and love the place and staff very friendly. Only thing, food and spa is extremely expensive compared to other in the area which is very disappointing.
Stayed 5 nights in Dec 2017
Dear Muhammad Thank you for your feedback on your recent stay with us. I am pleased to hear that overall you had an enjoyable stay and look forward to welcoming you back again soon. Best Giles

10/10 Excellent

Hrant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived to the hotel and they did welcoming ceremony before the checking in. then the last day the GM invited us for a drink, it's a small gesture, but I felt it is a brilallant move to sit and meet the GM and discuss with him. The spa was so nice, they gave us 30 min additional complimentary massage.. Overall, we had an amzing time, and if the weather was nicer we could have enjoyed more.
Stayed 2 nights in Nov 2017
Response from gselves on 12 Dec 2017
Dear Hrant Thank you for your feedback on your recent stay with us. it was a pleasure to meet you and I am pleased to hear that you had such an enjoyable stay. We look forward to welcoming you back again soon Best Giles

10/10 Excellent

FARAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adult and family hotel
Stay was relaxing..a very adult yet very kids friendly hotel..kids club was nice..my son was sick and only wanted fruit flavored yogurt which is not in the menu but she made one just for him when she knew he was a kid. Thank you! The Italian restaurant food was excellent..for middle eastern families..their pool villas gives the optimal privacy needed
Stayed 1 night in Nov 2017
Hi FARAH Thank you for your feedback on your recent stay with us. I am pleased to hear that you and your family had such an enjoyable stay and that the team looked after you so well. We look forward to welcoming you back again soon Best Giles

10/10 Excellent

travellers, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
caught by surprise
We had minimal expectations going into our stay as we hadn't heard of the hotel group. Great arrival experience, room show well done, facilities clearly outlined. room was amazing, well designed. Spa treatments were amazing. worth the money overall.
Stayed 1 night in Aug 2017
Response from Ananatara Resort on 21 Sept 2018
Dear Guest,Thank you for your review and for choosing our resort. We truly appreciate your business and your trust in us. We are very happy to hear that our team and service met your needs and expectations. We look forward to welcoming you back to the resort in the near future. Anantara Kalutara Resort.

6/10 Okay

hasanga

Liked: Cleanliness, room comfort
Response from Anantara Resort on 21 Sept 2018
Dear Guest, Thank you for rating us. We hope to welcome you back, so you can experience our world class service. Anantara Kalutara Resort

6/10 Okay

Trevor, Nottingham UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Still a work in progress as Hotel unfinished.
On check in it was explained that half the accommodation was under repair, including the room we had booked, so we were "upgraded" to the wing that was in operation. Other buildings were under construction with noise, traffic and dust. The main restaurant only opened for breakfast and lunch as they had very few guests. In the evening only the Italian and Asian restaurants were open. Food in the Italian was very good however the Asian was poor quality and both were very overpriced compared to other first class hotels. Money seems to have been concentrated on the ambience and vast numbers of staff.
Response from Anantara Resort on 21 Sept 2018
Dear Guest, We appreciate the moment you have taken to complete our survey on your recent stay with us. I sincerely apologize for the inconveniences you faced during your stay, I have shared your detailed feedback with the Executive team and the relevant Departments and gone through each line very carefully, rest assured this will be looked into on a serious note to see that we do not have an encounter of the same occurring in the future. Once again thank you and kindly do not hesitate to write to me in case you have any concerns or advice to share. We hope to have a chance of welcoming you again in the near future. Anantara Kalutara Resort.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel, the perfect getaway.
An absolutely amazing hotel and made even more amazing by the incredible staff. We were made to very individual and special by everyone we met. The service was impeccable, the food brilliant, the drinks menu to die for and the staff a pleasure to meet.
Response from Anantara Resort on 21 Sept 2018
Dear Christopher,Thank you for your review and for choosing our resort. We truly appreciate your business and your trust in us. We are very happy to hear that our team and service met your needs and expectations. We look forward to welcoming you back to the resort in the near future. Anantara Kalutara Resort.

10/10 Excellent

Samiksha, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defines Luxury at its best!
The hotel is newly opened and some parts are not yet operational like the ocean wing and some of its restaurants. However we loved our stay and wish to come back when the hotel has 100% occupancy. The food the room the service is a class apart. The staff delights you from the time u enter and the time you exit the hotel.. I loved the way they welcomed us with a cultural dance and bid us good bye by tying a yellow thread in our hand for a safe journey.. The best part of the hotel is that it's sister properly AVANI is just few steps away. You get a chance to enjoy the hospitality and view of both the hotels at one time.. The hotel has ocean on one side river on the other and the lagoon where all meet..
Response from Anantara Resort on 21 Sept 2018
Dear Samiksha, Thank you for your review and for choosing our resort. We truly appreciate your business and your trust in us. We are very happy to hear that our team and service met your needs and expectations. We look forward to welcoming you back to the resort in the near future. Anantara Kalutara Resort.

4/10 Poor

Maryline

Travelled with partner
An average hotel pretending to be a luxury hotel, I've stayed at several Anantara properties. This by far would be the lowest rated of the lot. Located in a not ideal area. Not a nice beach and the lagoon is not particularly beautiful either. Service, especially in the main building and main restaurant, is inadequate in relation to the standards of an Anantara resort. The restaurant is like a waiting room in a train station and you constantly feel like a volunteer in a kindergarten. ...... There is no question of relaxed dining in a luxurious ambience here. Photoshop has also done its job here with the official pictures. The quality and selection of the food is mediocre, especially compared to other hotels (we know what we are talking about as we were guests in 6 excellent 5 star hotels during our round trip). On top, food and drinks are totally overpriced (sometimes 3 times the price of better 5 star hotels in the country........Pizza Magaretha 18 US $.... with what justification remains a mystery to me. No value for money! Maintenance on buildings are needed especially on the pool decks ……never saw a 5 star hotel neither any anatara in this bad shape. Fish smells from the head my regards to the poor management of the hotel….. totally overpriced hotel with poor facilities. We are very disappointed with this Anantara Resort because it does not have the usual standard and totally overpriced........ Travel 174 km south to Tangalle and check at Anantara peace heaven !
Stayed 3 nights in Apr 2024
Response from Warm Regards, Keith Tomkies – Cluster General Ma on 23 Apr 2024
Dear Maryline, Thank you for taking the time to provide feedback on your recent stay at Anantara Kalutara Resort. We sincerely apologize that your experience did not meet the expectations. It is disappointing to hear that both the location and amenities fell short of your expectations.We truly value your feedback as part of our commitment to continuous improvement. While we understand your disappointment, we hope to have another opportunity to restore your faith in our resort and provide you with the standard of hospitality.

8/10 Good

Renate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel, nicht so gute Lage!
Es ist ein sehr schönes Hotel. Die Lage ist jedoch nicht optimal. Kein schöner Strand und auch die Lagune ist nicht besonders schön.
Stayed 1 night in Oct 2019
Response from Darren on 25 Oct 2019
Lieber Gast, Vielen Dank, dass Sie uns eine perfekte Bewertung gegeben haben. Wir sind alle froh, dass Ihnen das Resort gefallen hat. Und wir hoffen, dass Sie schöne Erinnerungen mit nach Hause gebracht haben. Nochmals vielen Dank und wir hoffen, Sie im Anantara Kalutara Resort für einen weiteren unvergesslichen Urlaub wieder begrüßen zu können. Freundliche Grüße, Darren Darwin Generaldirektor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage, das Hotel, das freundliche Personal, die Zimmer waren super.
Stayed 1 night in Apr 2019
Response from Darren on 3 May 2019
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Wir freuen uns, dass Sie jeden Teil Ihres Aufenthaltes geliebt haben. Wir hoffen, Sie wieder im Anantara Kalutara Resort begrüßen zu dürfen. Grüße, Darren Darwin Generaldirektor

6/10 Okay

Ge, BAD

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Zimmer, Speisen, Spa, Sauberkeit und Lage sind hervorragend. Service insbesondere im Haupthaus und Hauptrestaurant sind ungenügend im Verhältnis zum Anspruch an ein Anantara-Resort.
Stayed 4 nights in Dec 2018
Response from Darren on 12 Jan 2019
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns nach Ihrem letzten Besuch Ihr Feedback zu geben. Ich entschuldige mich, dass wir Ihre Erwartungen mit unserem Essen nicht erfüllt haben. Bitte akzeptieren Sie meine aufrichtigen Entschuldigungen. Ich habe Ihre wertvollen Kommentare mit unserem Führungsteam geteilt. Nochmals vielen Dank, wir hoffen, Sie wieder zu begrüßen, um Ihnen einen besseren Service bieten zu können. Freundliche Grüße ,

8/10 Good

Angelika

Liked: Cleanliness, property conditions & facilities, room comfort
The staff tries hard, however, they need much training. Service is extremely slow. Rooms are good, breakfast is good as well
Stayed 3 nights in Dec 2018
Response from Darren on 19 Dec 2018
Dear Angelika, Thank you for taking the time to write your review of our resort, your comments are very much valued. We really appreciate your positive feedback regarding our food & Team. Our team members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Sri Lanka! Best Regards, Darren Darwin General Manager

10/10 Excellent

tenten, Shinjuku Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スリランカの伝統を残した異空間
活気の溢れるカルタラの街の中にありながら、敷地内に入ると丁寧に整備されたラグジュアリー空間が広がります。 スタッフも気さくで親切なので、さまざまな会話を楽しむことができます。 また、敷地内に自然が多く、色んな鳥のさえずりやが聞こえ、リスや猿やイグアナも時折見かけることができました。 虫に関する対策もしっかりとされていて、快適に過ごすことができました。
Stayed 4 nights in Apr 2018
Response from Giles - GM on 16 May 2018
Hi Thank you for your feedback on your recent stay with us. I am pleased to hear that you had an enjoyable time and tat the team looked after you so well. Best Giles

10/10 Excellent

Edina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017
Response from Anantara Resort on 21 Sept 2018
Dear Guest,Thank you for giving us a perfect rating. Glad that you enjoyed our services & Activities and hope you managed to take away amazing memories with you. We hope to welcome you back, so you can experience our world class service. Anantara Kalutara Resort

10/10 Excellent

Keisuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
洗練された＆これからが期待できる
新しくカルタラにできたホテル。設備はとても綺麗で洗練されたデザインの室内。特に、バスルーム周辺が美しく、かつ充実していて、部屋にはとても満足しました。プールもきれい、キッズルームあり。スパを含めさすがanantara resort。ゆっくりホテルステイすることをオススメします。 レストランの食事、スタッフのサービスも非常にレベルが高いと感じた。 まだ完成していない部分もあるので、これからがとても楽しみ。必ず再訪します。
Response from Anantara Resort on 21 Sept 2018
Dear Keisuke, Thank you for your review and for choosing our resort. We truly appreciate your business and your trust in us. We are very happy to hear that our team and service met your needs and expectations. We look forward to welcoming you back to the resort in the near future. Anantara Kalutara Resort.