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Reviews of Big4 Acclaim Prospector Holiday Park

2 out of 5
Big4 Acclaim Prospector Holiday Park
9 Ochiltree Street, Somerville, WA

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 66 reviews" "
Rating 8 - Good. 30 out of 66 reviews" "
Rating 6 - Okay. 9 out of 66 reviews" "
Rating 4 - Poor. 3 out of 66 reviews" "
Rating 2 - Terrible. 4 out of 66 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Ross

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Floors dirty as baby was filthy in 5 min Dirt on beds Air conditioning didn't work
Stayed 2 nights in Dec 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
An awesome stay thank you
Stayed 2 nights in Nov 2023

4/10 Poor

Phil

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cabins were really old and uncared for, dirty and was glad to leave. Found someone elses clothes in the cupboard and a phone charger wrapped around a chair, disappointing, for the same price i could have gotten a sea view appartement on the Gold Coast
Stayed 3 nights in Oct 2023

8/10 Good

Maureen, Perth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked location didn't like no shade for car at dwelling till late afternoon
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayy there evry trip. Good property
Stayed 2 nights in Jul 2023
Response from Terry and Wendy on 11 Jul 2023
Thank you so much for your kind review. We are so glad you enjoy staying with us. See you next time. Management Team

6/10 Okay

Tony

It could do with some up grades
Stayed 4 nights in May 2023
Response from Terry and Wendy on 11 Jul 2023
Thank you for your review. We are in the process of upgrading our tourist cabins. Hope to see you again in the future. Management Team

8/10 Good

WAYNE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Terry and Wendy on 11 Jul 2023
Thank you for your review.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Terry and Wendy on 11 Jul 2023
Thank you for your review. Management Team

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service
We had to check in after hours and the process couldn’t have been simpler
Stayed 2 nights in Apr 2023

6/10 Okay

Carissa

Travelled with family and small children
Liked: Staff & service
Friendly people on check in. Tidy. The cabins are aging. The hot water system is terrible, either too hot or cold no in between. No door between where kids are and adult sleep. Other than that it was tidy and beds were comfortable and clean. Noise from the fuel station behind disrupted sleep.
Stayed 2 nights in Apr 2023

2/10 Terrible

Darryl

Business traveller
Disliked: Staff & service
System issues with online pre-payment (not my fault) so no key left in drop box and no access to accommodation. Office closes at 4pm which in my opinion is too early given venue is a 6 hour drive from Perth. I ended up paying twice when it should have been sorted out with the online platform. If management does not want to deal directly with online booking services over issues then they should de-list with them. Terrible experience, never again with this venue.
Stayed 2 nights in Apr 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Peter

Liked: Cleanliness, staff & service
Cabin ok
The cabin is a little tired, but has everything provided. My wife liked the shower, but I found it small and a tornado of water pressure, which is not eco-friendly. The photos make the cabin look bigger. There is no sofa. That all said, we were comfortable and slept well.
Stayed 2 nights in Jan 2023

2/10 Terrible

Haylee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The old cabin we were placed in was falling apart, dirty and the beds were atrocious. We travelled across the country and chose your park to stay in, the one thing you expect when paying for accommodation, is at least a decent bed, as that’s what you are there for, to sleep. It wrecked my holiday, and we had no option but to stay with you, as all other accommodation was booked out by the time we had checked in for the first night. It has been almost 2 weeks since I first stayed there, and my back is still sore.

2/10 Terrible

Haylee

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2022

2/10 Terrible

Karan

Stayed 2 nights in Oct 2022

6/10 Okay

Carolyn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
our cabin shower had dangerously hot water - mentioned to reception and was told a plumber would come and fix it as another cabin was having same problem - plumber never arrived - no communication from reception. unfriendly staff
Stayed 2 nights in Sep 2022

6/10 Okay

Jacqueline

Travelled with family
The facilities were clean. We were allocated a cabin right at rhe back next to the service station so had trucks coming and going which woke us. We noticed there were cabins free further away from the service station. The grounds were poorly kept. The receptionist was nice.
Stayed 1 night in Sep 2022

10/10 Excellent

Sandy

Stayed 1 night in Sep 2022

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was nice to have two seperate beds and they were comfortable. The duct taped lino floor holes in the bathroom was not a good look and it was okay size for 2 of us it'd be too small for 4 adults. It was clean too.
Stayed 4 nights in Aug 2022

10/10 Excellent

darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and very clean and essy to get to
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandkids get away
The cabin was clean and neat, extra blankets were provided. The TV remote was broken so no TV but we were happy to play card games etc. Bed was comfortable and kids were happy with bunk bed. Staff on arrival very friendly and polite.
Stayed 2 nights in Jul 2022

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chalets were very comfortable. Great AC and kitchen n bathroom facilities
Stayed 1 night in Jun 2022

8/10 Good

Mathew

Travelled with partner
Disliked: Property conditions & facilities
We stayed in a cabin. We were upgraded by the very nice staff. The cabin we were upgraded to was very clean with good linen. The shower was hot. All the basics were provided except for a tea towel. The bathroom floor was falling apart which was not a good look.
Stayed 1 night in May 2022

8/10 Good

Sharryn

Liked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

jennita

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very professional and our accomodation very clean and comfortable
Stayed 1 night in Apr 2022

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Handy place to stay
General caravan area.
Self contained cabins.
Stayed 2 nights in Apr 2022

8/10 Good

Jodie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
In great condition
Stayed 2 nights in Mar 2022

8/10 Good

Neil

Business traveller
Liked: Cleanliness, room comfort
Great place to stay!
Stayed here for a few days whilst in town on business. The cabin had everything I needed and was easy access to where I needed to go.
Stayed 2 nights in Jan 2022
Response from Ree on 5 Feb 2022
Hi Neil, Thank you for a fabulous review. See you again soon!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accommodation was very comfortable. Two separate areas/room queen bed. Great air con. Very functional clean and comfortable in good location close to town centre. Good value for money.
Stayed 2 nights in Jan 2022
Response from Ree on 16 Jan 2022
Hi Angela, Thank you for a great review. We are glad you enjoyed your time here with us, and hope to see you again soon!

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, room comfort
Great place to stay and great price
This was a great place to stay on my way to WA!
Stayed 1 night in Dec 2021
Response from Ree on 16 Dec 2021
Hi Andrew, thank you for a great review. Glad you enjoyed your time with us. Enjoy WA.

10/10 Excellent

Clinton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I booked a cabin for one night, given how cheap it was I didn't expect very much, however it was fantastic. So nice to have a kitchen, table, great aircon and comfy bed. I'm not booking hotels in Kal anymore. Going forwards it will be these great cabins.
Stayed 1 night in Dec 2021
Response from Ree on 10 Dec 2021
Hi Clinton, Thank you for a ripper review. We are looking forward to your next stay with us :)

8/10 Good

Raymond John

Liked: Cleanliness, amenities, property conditions & facilities
Convenient and the only available room for the night in Kalgoorlie
Stayed 1 night in Nov 2021
Response from Ree on 6 Dec 2021
Hi Raymond, Thanks very much for your review. Hope to see you next time :)

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beds were very comfy. Cabin was very compact, but well designed and had everyhing we needed
Stayed 2 nights in Sep 2021
Response from Rhianna on 5 Oct 2021
Hi Fiona, Thank you for a great review. We are glad that you have enjoyed your stay and hope to see you again soon :)

8/10 Good

Jo

Disliked: Cleanliness, room comfort
Avoid staying here.
The cabin was 1star. The staff were lovely and very accommodating and offered for me to go to another cabin, but I’d already made other arrangements and didn’t stay. If they had a nicer cabin, offer it first. It is no way 3.5stars as mentioned. I contacted Hotels.com about a refund, and the property said no. Poor taste.
Stayed 1 night in Sep 2021
Response from Rhianna on 18 Sept 2021
Hi Jo, Thank you for your feedback in regards to our staff, we try very hard to keep our customers happy. Had we been given the chance to rectify your concerns by upgrading you to a different cabin free of charge before you chose to depart early, I am sure that you would have enjoyed your stay. I apologise that you found our cabin and our refund policy unsatisfactory.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had a great stay,the cabin was great. 😀
Stayed 2 nights in Jul 2021
Response from Rhianna on 18 Sept 2021
Thank you very much for your review, much appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Nearly everything was fine. The only problem was the bathroom sink was incredibly slow in draining.
Stayed 3 nights in Jul 2021
Response from Rhianna on 18 Sept 2021
Thank you for the feedback on this, and bringing it to our attention. This issue has now been resolved.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Was ok for the price but chalets could do with an upgrade and better cleaning wouldn’t go a miss
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness
The units were clean and the staff friendly and accommodating but WIFI was erratic
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service when we arrived outside office hours The hosts provided a easy troublefree stay Great rooms and value, nice and quiet 👍 We will be back again
Stayed 1 night in May 2021

8/10 Good

Giovanni

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Manager on 16 Apr 2021
Thankyou very much for your positive feedback Giovanni, hope you will visit us again in the future.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, room comfort
Value for money😊
Better than expected. We booked it because of the cheap price. It was clean, comfortable and the shower was great. I would definitely stay again
Stayed 2 nights in Sep 2020
Response from Manager on 3 Oct 2020
Thank you for your feedback, we are glad you enjoyed your stay! Travel safe :)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what we expected
Booked 2-bedroom unit, but only got a cabin with one separate bedroom. Another bed was in the common area.
Stayed 1 night in Jan 2020
Response from Acclaim Prospector Holiday Park on 23 Jan 2020
Thanks for the feedback. It's a shame you didn't get the room you expected - did you get in touch with the staff at the park? Next time you stay at an Acclaim park, feel free to head to the front office to enquire about upgrading or changing your accommodation if the room you're staying in isn't suitable. Please come again soon!

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good enough for me
All you need from a self catered unit. Secure entry to the park, parking next to cabin. Clean and no fuss cabin.
Stayed 1 night in Nov 2019
Response from Acclaim Prospector Holiday Park on 9 Dec 2019
Glad you had a great stay Gregory! Hope to see you again soon.

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Acclaim were very accommodating and suited our needs.
Stayed 5 nights in Nov 2019
Response from Acclaim Prospector Holiday Park on 9 Dec 2019
Fantastic! Come back any time Belinda.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Facilities were very good. Staff friendly. Floor in the bathroom and kitchen was a bit sticky and the curtain n the main bedroom was torn. Otherwise, a comfortable stay
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great thank you , the price was great, service was great, location was great.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I needed was there place was nice comfy and clean ppl really nice and helpful
Stayed 12 nights in Aug 2018
Response from Management on 12 Jun 2019
Dear Guest, thank you for taking the time to leave feedback. Our park cabins do provide comfort for a good nights rest. We hope to see you again next time you're in town!