Ocean View Twin | View from room

Reviews of Sudima Kaikoura

4.5 out of 5
Sudima Kaikoura
Esplanade, 114, Kaikoura, Canterbury

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 150 reviews" "
Rating 8 - Good. 26 out of 150 reviews" "
Rating 6 - Okay. 10 out of 150 reviews" "
Rating 4 - Poor. 2 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome was very warm and the suite had stunning views of the water and mountains. Positive feedback could have had nother waste bin and mirror in the bedroom
Stayed 2 nights in May 2024
Response from . on 12 May 2024
Kia Ora Peter, Thank you for your positive feedback! We’re delighted to hear that you received a warm welcome and enjoyed the stunning views of the water and mountains from your suite. These are indeed some of the highlights of our hotel, and we’re glad you could experience them.We also appreciate your constructive feedback regarding the need for an additional waste bin and mirror in the bedroom. Thank you once again for choosing Sudima Kaikoura. We hope to welcome you back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very tidy , staff friendly , the room was perfect . Didn't like the breakfast option of $35 . I only wanted some toast with a nice coffee and wasn't prepared to pau this much so went else where to eat for the whole time I stayed.
Stayed 2 nights in May 2024
Response from . on 7 May 2024
Kia Ora Richard, Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property tidy, our staff friendly, and your room perfect. Your kind words are greatly appreciated and will be shared with our team.We regret to hear that our breakfast pricing did not meet your expectations. We look forward to welcoming you back to Sudima Kaikoura in the future.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful high end hotel with a great atmosphere and wonderful customer service. We enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from . on 2 May 2024
Kia Ora Anita, I’m glad to hear that you enjoyed your stay at our hotel! We strive to provide a quality experience with a great atmosphere and great customer service. Your kind words are greatly appreciated and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and really nice staff
Stayed 2 nights in Apr 2024
Response from . on 28 Apr 2024
Kia Ora John, We’re thrilled to hear that you enjoyed the views and found our staff to be nice. We strive to provide a great experience for our guests, and your feedback is greatly appreciated. We look forward to welcoming you back to our hotel in the future. Thank you for choosing us!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely helpful. The entire hotel was clean, modern and inviting. The food at the Hiku restaurant was amazing. We were sad to leave.
Stayed 1 night in Apr 2024
Response from . on 8 Apr 2024
Thank you Rebecca for your amazing review, We are glad to know you enjoyed your meals in Hiku, the hotel was clean, modern & our staff were extremely helpful.We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is modern and well equipped. The room was large and comfortable. However, the staff person we spoke with was not very knowledgeable or helpful.
Stayed 2 nights in Mar 2024
Response from . on 27 Mar 2024
Kia Ora Leah,Thank you for taking the time to review us we are glad you enjoyed your stay wea are sorry to hear our staff member was not very helpful & apologise for any inconvenience caused. Thank you for choosing to stay with Sudima Kaikoura

10/10 Excellent

Jody

Travelled with partner
Liked: Amenities
Very happy with the service and the hotel experience
Stayed 1 night in Mar 2024
Response from . on 19 Mar 2024
Thank you Jody for your kind words! We are glad to know you enjoyed your stay with us.Thank you for choosing to stay with Sudima Kaikōura

8/10 Good

Steve, Corsham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is probably the best hotel in this area. Do go and leave the hotel and turn right and enjoy the wonderful walks, in our opinion better than the whale watching. Swimming pool is not worth using but the food is good and as I say this is probably the best hotel. Do make sure you check out the Cinema !!
Stayed 2 nights in Mar 2024
Response from . on 19 Mar 2024
Kia Ora SteveThank you for your wonderful review of Sudima Kaikōura.We are delighted to know you enjoyed your stay & everything Kaikōura has to offer.We hope to welcome you back again soon.

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were new and clean.
Stayed 1 night in Mar 2024
Response from . on 14 Mar 2024
Thank you Chanel for your feedback we are glad you found our rooms to be new & clean.Thank you for choosing to stay with Sudima Kaikōura

10/10 Excellent

Lisa, Glenhaven

Stayed 1 night in Feb 2024
Response from . on 26 Mar 2024
Thank you for the 5 out of 5 rating Lisa!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A near new property and it shows… lovely modern hotel, modern designed rooms, enough space and great bathroom. A great bar, restaurant area downstairs. Views from most, if not all rooms of the sea. We would definitely stay here again!
Stayed 1 night in Feb 2024
Response from . on 22 Feb 2024
We are overjoyed to hear that you had a perfect stay at our hotel. Thank you for your glowing review and your generous rating. We are delighted to hear that you liked our modern design, spacious rooms, great bathroom, bar, restaurant, and sea views. We are honored to have you as our guest and we look forward to seeing you again soon

2/10 Terrible

Nils Erik

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
AVOID BOOKING THROUGH "LAST MINUTE" - A TRUELY NON PROFESSIONAL AGENT. Booked through agent "Last minute" but made a mistake, tried to correct it minutes later but the agents office was closed over the weekend and the front office at the hotel was not allowed to correct the reservation. Had to make and pay for a new reservation. Front office tried to arrange a refund when the weekend had passed but failed. The agent just sent an AI generated standad nonsense letter.
Stayed 1 night in Jan 2024
Response from . on 22 Feb 2024
Kia Ora Nils,We are very sorry to hear about your frustrating experience with your booking. We apologise for the inconvenience & appreciate your feedback we will use it to improve our communication and coordination with them. We are glad to hear that you were able to make a new reservation with us and that our front office staff tried to help you with the refund. Thank you for choosing us

10/10 Excellent

Robert N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean and comfortable hotel, great food in the restaurant and friendly and efficient staff
Stayed 1 night in Feb 2024
Response from . on 22 Feb 2024
We are overjoyed to hear that you had a perfect stay at our hotel. Thank you for your glowing review and your generous rating. We are delighted to hear that you liked our location, cleanliness, comfort, food, and staff. We are honored to have you as our guest and we look forward to seeing you again soon

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely fresh rooms. Easy walk to centre. Nice restaurant. Friendly staff. On-site parking
Stayed 2 nights in Jan 2024
Response from . on 22 Feb 2024
We are thrilled to hear that you loved our hotel. Thank you for your wonderful review and your generous rating. We are happy to hear that you liked our fresh rooms, central location, nice restaurant, friendly staff, and on-site parking. We are honored to have you as our guest and we look forward to seeing you again soon

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Property in excellent position Only quirk was size of bathroom bench Otherwise very tidy
Stayed 1 night in Jan 2024
Response from . on 22 Feb 2024
Thank you for your kind words. We are thrilled to hear that you enjoyed the excellent position of our property and found it very tidy. We apologise for the inconvenience caused by the size of the bathroom bench. We appreciate your feedback. Thank you for choosing us and we hope to see you again soon

10/10 Excellent

David

Travelled with family and small children
Kids loved the pool, close to everything you need
Stayed 2 nights in Jan 2024
Response from . on 22 Feb 2024
Thank you for your lovely review. We are so happy to hear that your kids loved our pool and that you found our location convenient. We are glad that you had a wonderful stay with us and that we met your needs. We hope to welcome you and your family again soon

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we could criticize was that the windows needed to be cleaned. Everything else was great - thanks.
Stayed 2 nights in Jan 2024
Response from . on 16 Jan 2024
Thank you for taking the time to leave a review! We’re glad to hear that you enjoyed your experience with us. We apologise for the inconvenience caused by the windows not being cleaned. We have a building & window wash scheduled & due to be done very soon. We appreciate your feedback and hope to see you again soon!”

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from . on 16 Jan 2024
Thank you Craig for your positive feedback! It’s always great to hear that our guests enjoyed their stay. We hope to see you again soon!

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Kaikoura
Had an amazing stay. I would have rated a 5 star, but when booking, the reservation was for an ocean view room but the hotel came back and said no, it wasnt when it clearly said so on the Hotels.com site. The person who I was communicating with seemed rather unhelpful and said "would try to fit into a sea view room" but that wasnt confirmation enough and when I tried to get a definite answer or a contact persons name, I didnt get any replies... so rather disappointing on the customer service side. In the end, i contacted Sudima help desk at head office and they came back with confirmation it was a sea view room which we were pleased this was confiemed. The staff on the front desk were very nice and helpful. Enjoyed our stay.
Stayed 1 night in Jan 2024
Response from . on 16 Jan 2024
Thank you for taking the time to leave a review. We’re glad to hear that you enjoyed your stay with us. We apologise for the inconvenience caused by the miscommunication regarding the room reservation. We understand how important it is to have a clear understanding of the room type and view when making a reservation. We will make sure to address this issue with our team and ensure that it doesn’t happen again. We appreciate your feedback and hope to see you again soon! If you have any further concerns, please don’t hesitate to contact us. We are always here to help.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from . on 16 Jan 2024
Thank you Ruth for the 5 out of 5 rating!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2024
Response from . on 16 Jan 2024
Thank you Courtney for your positive feedback! It’s always great to hear that our guests enjoyed their stay. We hope to see you again soon!

10/10 Excellent

Konrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel overlooking the beach. Excellent buffet breakfast with a wide array of delicious food. Friendly staff.
Stayed 1 night in Jan 2024
Response from . on 16 Jan 2024
Kia Ora Konrad,Thank you for your positive feedback! We’re glad to hear that you enjoyed your stay with us and that you found our buffet breakfast to be excellent. Our staff takes pride in providing friendly and attentive service to all our guests. We hope to see you again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to stay
Excellent ocean view, friendly staff, great restaurant who accommodated last minute New Year’s Eve dinner.
Stayed 3 nights in Dec 2023
Response from . on 16 Jan 2024
Thank you Michael for your positive feedback! We’re glad to hear that you enjoyed your stay with us and that you found our restaurant to be great. Our staff takes pride in providing friendly and attentive service to all our guests. We thank you for choosing to stay with Sudima Kaikoura

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from . on 16 Jan 2024
Kia Ora Lewis - We appreciate your 10 out of 10 review!

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from . on 16 Jan 2024
We appreciate the 5 out of 5 review!

10/10 Excellent

Kelly

Stayed 2 nights in Jan 2024
Response from . on 16 Jan 2024
Thank you Kelly for your review!!

8/10 Good

Claire

Liked: Staff & service, property conditions & facilities
One thing that ruined the stay was opening the bed and finding stains on the sheet, apart from that everything else was great.
Stayed 1 night in Jan 2024
Response from . on 16 Jan 2024
Thank you for taking the time to leave a review. We’re glad to hear that you enjoyed your stay with us. We apologise for the inconvenience caused by the stained sheets. We understand how important it is to have clean and comfortable bedding. We will make sure to address this issue with our housekeeping team and ensure that it doesn’t happen again. We appreciate your feedback and hope to see you again soon!

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property and great location. But the attitude of the staff at the restaurant was not great at all. There was nothing indicating you had to wait to be seated, the restaurant was nearly empty so my wife and I went and sat down. An employee came up and asked what we were doing, we said we were sitting down for dinner. Employee then said the table we were at was reserved (nothing indicating as such) and were told to take a seat at the bar. Ok cool, no worries. We do this, place an order, then get told we can't order dinner at the bar, despite the employee who moved us telling us as much. We ended up walking to a nearby restaurant for diner. When we returned, sure enough the original table we sat at and the one adjacent to it were both still empty and clean.
Stayed 1 night in Jan 2024
Response from . on 16 Jan 2024
Thank you for taking the time to leave a review. We’re glad to hear that you enjoyed the beautiful property and great location. We apologise for the miscommunication in the restaurant. We understand how important it is to provide friendly and attentive service to all our guests. We will make sure to address this issue with our team, We thank you for choosing to stay with Sudima Kaikoura,

6/10 Okay

Rachael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The restaurant and bar staff struggled to cope, like watching faulty towers, salad didn’t arrive, wrong drinks arrived. Meal was very average, not good value. Buffet breakfast was very expensive for what it was. $35 per head is crazy. Check-in staff were great.
Stayed 1 night in Dec 2023
Response from . on 22 Feb 2024
Kia Ora Rachael,We are very sorry to hear that you had a disappointing experience at our restaurant and bar. We apologise for the mistakes with your salad and drinks, and for the quality of the meal. We strive to provide excellent food and service to our guests, but we clearly failed to do so in your case.We appreciate your feedback and we will use it to improve our operations and training. We are glad that you had a positive experience with our check-in staff. They are always happy to welcome and assist our guests. We hope that they were able to make your stay more comfortable and enjoyable.Thank you for choosing our hotel and for sharing your honest review. We hope that you will give us another chance to serve you better in the future.

10/10 Excellent

Ian

Stayed 2 nights in Dec 2023
Response from . on 22 Feb 2024
Thank you Ian for the 5 out of 5 rating

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from . on 22 Feb 2024
Thak you for your review Mark!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and moderm
Clean, modern, well situated
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice, new, and clean hotel! We had a great stay while in Kaikoura!
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret, Brooklyn

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff was very friendly and accommodating.
Stayed 1 night in Dec 2023
Response from . on 9 Dec 2023
Thank you David for the 5 out of 5!

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was good. Insufficient towel rails in bathroom
Stayed 2 nights in Dec 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities
Fantastic location with a wonderful restaurant. But, I learned something from the desk attendant on my second night when I had the worst sleep of my life. Apparently birds dive into the A/C units on the roof (attracted to the light at night) so the units randomly need service because the grates around the fans bend into the fan blades and the units vibrate SUPER loudly. Staff kindly tried to get me into the only other available room on the floor below mine, but you could still hear and feel it from there. A lot of people lost sleep that night. A beautiful hotel, but the bird smashing thing happens frequently so you have a solid chance of losing sleep if you're 'lucky' enough to be there when it happens. No comp on the room, of course. ;)
Stayed 2 nights in Dec 2023
Response from . on 9 Dec 2023
Kia Ora Margaret,We are delighted to hear you enjoyed dining in Hiku, We are sorry to hear you had a sleepless night.We do appreciate your feedback & will investigate the matter further to ensure no more sleepless nights for our future guests

10/10 Excellent

Aaron K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from . on 9 Dec 2023
Thank you Aaron for the 10 out of 10!

8/10 Good

Meryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it ... but a few things missing in the rooms no mirror outside of bathroom(made it hard to get ready if someone in the bathroom), no bedside lamps, no bathrobes, 2 vents in ceiling giving cooking smell in room.
Stayed 2 nights in Dec 2023
Response from . on 9 Dec 2023
We are glad to hear you enjoyed your stay, Thank you for bringing the smell in the vents to our attention.We do appreciate your feedback & thank you for choosing to stay with Sudima Kaikōura

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff and restaurant staff very helpful, making an enjoyable stay
Stayed 2 nights in Nov 2023
Response from . on 29 Nov 2023
Thank you John for taking the time to review us!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and nice and quiet
Stayed 3 nights in Nov 2023
Response from . on 29 Nov 2023
Thank you Diana!

10/10 Excellent

Stewart, Mount Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Classy new fresh hotel. Spacious and modern stylish rooms
Stayed 1 night in Nov 2023
Response from . on 18 Nov 2023
Thank you Stewart for the positive review!

10/10 Excellent

Jayne

Stayed 1 night in Nov 2023
Response from . on 9 Dec 2023
Thank you Jayne for your review!

10/10 Excellent

mitchum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from . on 15 Nov 2023
Thank you for the 10 out of 10!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from . on 15 Nov 2023
Thank you Anne for the 5 out of 5!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tranquil sea view enjoyed sitting at the window gazing out to sea
Stayed 1 night in Nov 2023
Response from . on 18 Nov 2023
Glad to hear you enjoyed the views of the sea! Thank you for choosing to stay with Sudima Kaikōura

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
My room had a view of snow capped mountains and a view of the ocean crashing on the beach. I was able to be rocked to sleep at night by leaving my patio / deck open to hear the waves. Great service
Stayed 3 nights in Oct 2023
Response from . on 12 Oct 2023
Kia Ora Teresa, We are glad to hear you enjoyed the hotel views & service.We hope you can visit us again soon

8/10 Good

Clarinda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is lovely, modern, clean and the staff were helpful. But it is very noisy. Other guest's doors slamming, their bathroom cavity slider doors banging, and people talking in the corridor. Shame there was not more thought put into soundproofing.
Stayed 1 night in Sep 2023
Response from . on 26 Sept 2023
Thank you for taking the time to review us, We are sorry to hear your stay wasn't an enjoyable experience.We do apologise for the noise you could hear from your room.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from . on 19 Sept 2023
Thank you Darryl f9r the 10 out of 10!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC
We stayed one night, and were it was amazing, the view from the floor to ceiling windows along our corner room was fantastic. our stay was very relaxing, comfortable bed, and a fantastic shower The 11am check out was nice as well Only negative was the lack of TV channels, but it did not spoil our stay, we will be stay again
Stayed 1 night in Sep 2023
Response from . on 13 Sept 2023
Thank you for taking the time to review us, We are delighted to know you think we are amazing & you had a relaxing stay.We look forward to welcoming you back to Sudima Kaikoura