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Reviews of Vertilex Hotel

3 out of 5
Vertilex Hotel
4 & 6, Jalan Harmonium 23/13, Taman Desa Tebrau, Johor Bahru, Johor

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 73 reviews" "
Rating 8 - Good. 40 out of 73 reviews" "
Rating 6 - Okay. 11 out of 73 reviews" "
Rating 4 - Poor. 9 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Baskaran

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Chew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Teo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Choong

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Noriani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY
Great location. within walking distance to AEON, IKEA & TOPPAN Mall.. & Food Truck
Stayed 1 night in Jan 2020

4/10 Poor

Khai Li

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Kenanga

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Sharon

Liked: Property conditions & facilities
Near to Toppen.
The toilet has frosted panel which means the toilet light will also light up the room. The light switch was at the entrance but the toilet door is not there. It make is difficult to turn on the light in the night. There is a good amount of USB Power switch and you don’t need to bring USB Charger. there are crows and they make noise in the night. The places is near many local eatery.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Amenities
Affordable. A 3 storey hotel and need to climb to top floor. No lift. Room does not have window. Mineral water provided n if you need hot water, need to get flask from reception and fill up hot water at kitchen.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Near Aeon Shopping, eateries............................
Stayed 1 night in Nov 2019

8/10 Good

alfy, Penang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful and friendly.
Stayed 1 night in Nov 2019

8/10 Good

KLSY, Petaling Jaya, Selangor

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel bed is comfortable. Since it is a budget hotel please bring your own toiletries, they provide only shower gel. ;) The staff is friendly. Behind a Mamak restaurant, and it is walking distance to Ikea Johor.
Stayed 1 night in Oct 2019

10/10 Excellent

Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Hazwani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Vertilex management on 12 Oct 2019
DEAR MR MOHAMED HIDIR. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Oct 2019
Response from vertilex staff on 9 Oct 2019
thanks for your comment and support,we'll update again and again our the hotel,hope can given to all customer has a unforgettable journey the trip...see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Vertilex management on 12 Oct 2019
DEAR Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Cleanliness is ok, but hotel dont provide toiletries. Only have 1 room slipper & 1 cup when we book for twin bed. Hotel room dont have phone also and you can hear alot if sound outside like door closing or stairs. Hotel dont have lift , so have to climb up and down.
Stayed 2 nights in Sep 2019
Response from Vertilex management on 11 Oct 2019
Thanks for your comment and support,we are very apology about this.actually we had clearly stated at the booking app there our hotel is not provide life some things,inconvenience and impact on you,we will keep improving and doing batter!thank you

2/10 Terrible

hakimi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
STAFF CASHIER GIRL NOT OK ( INDIA GIRL)... VERY DONT LIKE IS HOTEL..VERY SAD
Stayed 1 night in Sep 2019

8/10 Good

Cris, Singapore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean but there was no windows in the room. There was security cameras everywhere which it was really good.
Stayed 1 night in Sep 2019
Response from Vertilex management on 12 Oct 2019
Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again

8/10 Good

Nadia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious for family room and near with IKEA and Aeon Mall Tebrau. Highly recommended for those who wants to go shopping at IKEA.
Stayed 2 nights in Jul 2019
Response from Management of vertilex on 31 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
When we checked in hotel, we were told in fact the double queen rooms are full, so the hotel upgraded our room to family room.
Stayed 1 night in Jul 2019
Response from SYAH on 30 Jul 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

6/10 Okay

Unknown

Travelled with family
I paid for the room with window but was given without window.
Stayed 1 night in Jul 2019
Response from SYAH on 15 Jul 2019
DEAR VALUE GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from SYAH on 8 Jul 2019
DEAR VALUE GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

8/10 Good

Jc, Sg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good convenient location. Near lots food areas in surrounding vicinities. Only Queen room available which was small to us. A little noisy in the wee hours from the back alley cleaning and garbage collection. Toilet didn’t smell fresh, maybe from the drainage. Cld have replaced toilet paper daily if housekeeping sees it running out.
Stayed 4 nights in Jul 2019
Response from SYAH on 7 Jul 2019
DEAR JS Warm greetings from Vertilex Hotel Johor Bahru. Thank you for rating us and sharing your honest feedback. We sincerely apologies for the unsatisfactory experience. Rest assured our team is taking proactive steps to address the issues mentioned, and will work on delivering a better guest experience. Once again , we sincerely value your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well-light, free wifi, comfortable and conv
Clean, well-light, free wifi, comfortable and convenient location. Kitchen is available on ground floor. Room-walls seem thin; we could hear loud sound from somebody's television till 2 am.
Stayed 1 night in Jun 2019
Response from SYAH on 1 Jul 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comment
Clean, customer service is good
Stayed 1 night in Jun 2019
Response from SYAH on 17 Jun 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Very smelly in the room. Room door card hard to open.
Stayed 1 night in Jun 2019
Response from SYAH on 10 Jun 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for rating us and sharing your honest feedback. We sincerely apologies for the unsatisfactory experience. Rest assured our team is taking proactive steps to address the issues mentioned, and will work on delivering a better guest experience. Once again , we sincerely value your feedback.

4/10 Poor

Christopher

Disliked: Property conditions & facilities, room comfort
Near Aeoo Tebrau
Nice clean hotel. No noise insulation. Noisy neighbours
Stayed 1 night in May 2019
Response from SYAH on 11 May 2019
DEAR CHRISTOPHER. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for rating us and sharing your honest feedback. We sincerely apologies for the unsatisfactory experience. Rest assured our team is taking proactive steps to address the issues mentioned, and will work on delivering a better guest experience. Once again , we sincerely value your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience, except for first day where I discovered a used towel in the bathroom. Overall good
Stayed 2 nights in May 2019
Response from SYAH on 6 May 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

8/10 Good

Mardhiah, cyberjaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in May 2019
Response from SYAH on 4 May 2019
DEAR MARDHIAH. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from SYAH on 4 May 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for rating us and sharing your honest feedback. We sincerely apologies for the unsatisfactory experience. Rest assured our team is taking proactive steps to address the issues mentioned, and will work on delivering a better guest experience. Once again , we sincerely value your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
clean, near to stall.
Stayed 1 night in Mar 2019
Response from SYAH on 11 Mar 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & comfortable.
Stayed 1 night in Feb 2019
Response from SYAH on 25 Feb 2019
DEAR SYLVIA. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

4/10 Poor

Jin Hock

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019
Response from SYAH on 21 Feb 2019
DEAR JIN HOCK. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff are nice and hotel is located in a decent location with a shopping mall nearby. There is an 24hours eatery and a convenience shop a minute walk away. Cleanliness of the room however, is not good. Upon check-in I noticed a sticky stain on the wall which was still damp and had ants all over it. There were also ants found throughout the room. In some rooms, the shower areas are dirty and there is visible mold. There might also be a stench when you first enter. That said, you get what you pay for and I would still come back to stay here because it is the cheapest hotel in the area. It is tolerable for just 1 or 2 nights if you are not too fussy. I just hope cleanliness can be improved. The reception area is clean and neat. I don't see why the standards can't be the same for the guestrooms.
Stayed 1 night in Feb 2019
Response from SYAH on 9 Feb 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

8/10 Good

HAZWANI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to park the car.
Stayed 2 nights in Jan 2019
Response from Vertilex hotel on 6 Feb 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2019
Response from fatimah on 30 Jan 2019
DEAR JUNE. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for rating us and sharing your honest feedback.

8/10 Good

Awal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from SYAH on 20 Jan 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

8/10 Good

Wei Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from FATIMAH on 9 Jan 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again

8/10 Good

Tan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2019
Response from FATIMAH on 9 Jan 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from FATIMAH on 9 Jan 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again

8/10 Good

R

Liked: Cleanliness, staff & service, room comfort
Very comfortable but family room 108’s toilet lock broken
Stayed 1 night in Dec 2018
Response from SYAH on 4 Jan 2019
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for rating us and sharing your honest feedback. We sincerely apologies for the unsatisfactory experience. Rest assured our team is taking proactive steps to address the issues mentioned, and will work on delivering a better guest experience. Once again , we sincerely value your feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2018
Response from SYAH on 21 Dec 2018
DEAR VALUED GUEST. Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Rrquested for higher level and non smoking room with window but was given smoking room with window.
Stayed 1 night in Dec 2018
Response from FATIMAH on 11 Dec 2018
Warm greetings from Vertilex Hotel Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your time with us and look forward to welcoming you again soon. Please come again.