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Reviews of The Residence Boutique Hotel

5 out of 5
The Residence Boutique Hotel
17th 4th Avenue, Houghton, Johannesburg, Gauteng

Reviews

9.8

Exceptional

Rating 10 - Excellent. 249 out of 274 reviews" "
Rating 8 - Good. 19 out of 274 reviews" "
Rating 6 - Okay. 2 out of 274 reviews" "
Rating 4 - Poor. 2 out of 274 reviews" "
Rating 2 - Terrible. 2 out of 274 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Laurie

Stayed 1 night in Apr 2024
Response from Aaron on 22 May 2024
Thank you so much for your review.

10/10 Excellent

BRUCE, PEPPER PIKE

Travelled with partner
Liked: Amenities
Very friendly and professional staff. Eager to accommodate your wishes. Dining room is excellent with no innovative menu well executed.
Stayed 2 nights in Apr 2024
Response from Aaron on 29 Apr 2024
Thank you so much for your review, we really appreciate it.

8/10 Good

Ben

Liked: Staff & service
Nice property however the swimming pool in our villa was not available, nor was the larger pool outside our villa. So two out of three pools were out of order. Not great. But otherwise the villa was clean, functional etc and the staff weee great
Stayed 1 night in Dec 2023

2/10 Terrible

Zinzi

Stayed 5 nights in Jan 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great food and outstanding service !!!!
Stayed 5 nights in Oct 2023
Response from Aaron on 20 Nov 2023
Thank you so much for your review, we really appreciate it and hope to welcome you back soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrific staff and intimacy of hotel make this a terrific boutique hotel.
Stayed 3 nights in Oct 2023
Response from Aaron on 23 Oct 2023
Thank you so much for your review and feedback, we really appreciate it, and hope to welcome you back some day in the near future.

10/10 Excellent

Caroline

Stayed 1 night in Sep 2023
Response from Aaron on 23 Oct 2023
Thank you so much for your review, we really appreciate it.

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2023
Response from Aaron on 30 Aug 2023
Thank you so much for your review, we really appreciate it.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Aaron on 25 Jul 2023
Thank you so much for your review, we really appreciate it.

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Aaron on 25 Jul 2023
Thank you so much for your review, we really appreciate it.

10/10 Excellent

Ross laird kennedy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Aaron on 25 May 2023
Thank you so much for your review, we really appreciate it and look forward to welcoming you back some day in the near future. All the very best from The Residence team.

10/10 Excellent

glen

Liked: Cleanliness, property conditions & facilities, room comfort
What a fantastic hotel.
What a fantastic find this hotel was, just 30 minutes from Johannesburg airport. This hotel is well worth the 5 start rating and the service was excellent from our pick up from the airport to our return. Exceptionally good value. We would definitely recommend to other travellers.
Stayed 1 night in Mar 2023
Response from Aaron on 22 Mar 2023
Thank you so much for your review and feedback, we really appreciate it and hope to welcome you back some day in the near future.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
nice from far, but far from nice
Unfortunately I was left very disappointed. - The room phone was faulty and I needed to walk to reception to get it attended to. - The AC power plug by the desk was not working so I needed to run my cable across the floor. - The irrigation system outside was not connected properly and spraying the patio and making a noise. The first request to repair went ignored and took a second request for someone to come repair, some 2 hrs later. - Microwave was faulty and was told that I would not be able to use it! No offer to replace or fix. - Ordered room service at 6.45pm. At 8pm nothing had arrived and I called reception. 2 min later a plate of ice cold food arrived. Sending it back, 25min later, I was then called informing me that they had run out of stock of that item. Chose a new meal which then arrived at 8.30pm, almost 2hrs after my initial order. - Upon checkout, I was billed for that same meal twice! - On advising the check out assistant of my disappointing stay, no apology of any sort, nor even acknowledgement of the issues was offered. It was clear that no training had been provided on how to deal with these situations.
Stayed 2 nights in Nov 2022
Response from Aaron on 28 Nov 2022
Thank you for your review and feedback, we will be sure to look into the issues raised, as this is not the normal standard for the hotel.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great discovery
This is a great boutique hotel. Rooms are roomy and extremely comfortable, spa and sauna in room, grounds are spectacular, excellent Resturant with indoor or outdoor seating, and a wonderful well trained staff. Micheal on piano really is exceptional and sets a wonderful mood for dinning and lounge area.
Stayed 1 night in Nov 2022
Response from Aaron on 28 Nov 2022
Thank you so much for your review, we really appreciate it and hope to welcome you back some day in the near future.

8/10 Good

Lloyd

Liked: Staff & service
Stayed 1 night in Oct 2022

4/10 Poor

Bhekimpilo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property is in a nice area and seems to have been nice years back.My experience (sept 14-17 2022) a bit of a nightmare.I booked one of the best rooms with a private jacuzzi.Room was stuffy and dusty.Furniture and decor is out dated and the So called private Jacuzzi didnt even work at all.The front desk staff has no Clue whats going on in the hotel and taking your grievances to them is a complete waste of time.This is just an average hotel which seems to have been great way back ,but now is just an average dumo not worthy to be called a luxury hotel.Was promised a refund for a night,but once i got back to my overseas destination,no one seemed to care and contacting them in anyway is a complete waste of time ,as no one ever calls,emails or contacts you back.Disgraceful how it can even call itself a 5 star hotel.Buyer Beware!!Dont believe all you see on their website..I gues those are the pictures from its early years.The place is stuffy and Musty .Most appliances in the rooms are rusty and as for the So called Jacuzzis..They dont work AND havent worked in a Long time(As i was told by the 5th WAITER who was sent to my room to "act"like he was fixing it.What a farce of a place..Nothing but a Bad experience here both from the hotel and the staff and management.
Stayed 2 nights in Sep 2022
Response from Aaron on 28 Nov 2022
Thank you for your review and feedback, we will be sure to look into the issues raised.

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Old World Charm with every modern comfort. The highly professional staff exceeds your expectations and makes you feel like family.
Stayed 4 nights in Jul 2022

10/10 Excellent

Norah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique beautiful dream of a place! Will be back
Stayed 2 nights in Jul 2022

10/10 Excellent

Edward

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Quite boutique hotel that feels like home. Great staff that’s attentive to your every need. Diners enjoy the warmth of a roaring fire while listening to the serenades of an exceptional pianist. A truly SPECIAL evening.
Stayed 1 night in Jul 2022
Response from Aaron on 2 Aug 2022
Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your experience with us. Thank you once again and all the very best from The Residence team.

10/10 Excellent

Juergen

Stayed 2 nights in Jun 2022
Response from Aaron on 19 Jul 2022
Thank you so much for your review, we really appreciate it.

10/10 Excellent

Michael

Stayed 2 nights in Apr 2022

10/10 Excellent

Lesley

Stayed 1 night in Mar 2022

8/10 Good

Sarah e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Weekend treat
I really enjoyed staying in the hotel for two days The staff were very friendly and went that extra mile The rungu massage at the Spa knocked my socks off It was like being in another world amazing experience
Stayed 2 nights in Mar 2022

10/10 Excellent

Ahmed Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
Always Amazing
Stayed 1 night in Jan 2022
Response from Aaron on 26 Jan 2022
Thank you so much for your review, we really appreciate it and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

10/10 Excellent

MICHELE

Stayed 1 night in Aug 2021

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful week-end
My wife and I stayed at the hotel for two nights and everything was just perfect. Most outstanding was the friendly and interactive way the staff engaged with us. The spa treatments were excellent and done in a highly professional manner. The hotel is close to many places in Johannesburg but in a quite environment creating the feeling of "at home" . We will definitive recommend the hotel to others and book again.
Stayed 2 nights in Apr 2021
Response from Aaron on 7 Apr 2021
Thank you so much for your amazing review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and look forward to welcoming you back.

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
We have stayed before and we will be back again. Always good food and exceptional service! We also hosted a dinner for 10 with our friends and again everything was outstanding!!
Stayed 1 night in Mar 2020
Response from Aaron on 18 Mar 2020
Thank you so much for your review and support, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. Our chefs say thank you and we all look forward to welcoming you back some day in the near future.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Aaron on 6 Mar 2020
Thank you for your review, we really appreciate it.

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 1 night in Feb 2020
Response from Aaron on 6 Mar 2020
Thank you for your review, we really appreciate it.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top chef
Hospitality and service was great. Friendly staff and the food was excellent. Top chef. All in all very pleasant.
Stayed 1 night in Jan 2020
Response from Aaron on 3 Feb 2020
Thank you so much, we really appreciate your review and so glad to hear that you enjoyed your dining experience at The Residence. We hope to welcome you back some day and would like to wish you all the very best until we meet again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The boutique experience was amazing! Eclectic decor and great food.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful places I have ever stayed in travel taking me to over 80 countries.
Stayed 2 nights in Aug 2019
Response from Aaron on 10 Oct 2019
Thank you so much for your amazing review, we really appreciate it and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Only complaints were that the suite’s hot tub bubbles were not working / broken and they seemed to be leaving it broken vs plan to fix it when I asked about it. Also for some reason the staff would take away the complimentary large bottled water in the room during turndowns before I was done with it and then not replace it until the following afternoon.
Stayed 2 nights in Aug 2019
Response from Aaron on 3 Sept 2019
Thank you so much for your review and feedback, we really appreciate it and will address your concerns raised. Thank you once again and all the very best from The Residence team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Amazing staff and grounds. Looking forward to visiting again soon.
Stayed 1 night in Aug 2019
Response from Nicole on 14 Aug 2019
Good day, thank you for your lovely review of The Residence. We hope to welcome you back in the near future. Until we meet again, keep well and travel safely.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor shower and hotel restaurant was superb! Amazing breakfast included in stay.
Stayed 1 night in Jul 2019
Response from Aaron on 5 Aug 2019
Thank you so much, we really appreciate your review and would like to wish you all the very best from The Residence team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing boutique hotel. It is one of a kind! We felt like we were staying in someone's home. The staff is friendly but very respectful of your space, they get to know you and anticipate your every want. The hotel is warm and inviting and has many different rooms where you can relax, have coffee or a drink, sit by the fireplace, sit in a sunroom, sit by the pool, etc. The rooms are clean and quiet, the bed is comfortable with beautiful linens, the bathroom was a bit small in our room but had all the necessities. The breakfast they offered had something for everyone and the food selections for other meals was varied. An extraordinarily and comfortable experience. You would not be disappointed if you choose this hotel.
Stayed 3 nights in Jul 2019
Response from Aaron on 15 Jul 2019
Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

10/10 Excellent

Cheryl, Bromley, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous - staff so friendly and attentive
Fabulous hotel! All the staff were friendly and so attentive. We stayed for two days without leaving the hotel and it was treat after treat. We booked a suite and enjoyed our balcony with jacuzzi. Bathroom was large and very beautifully presented. Spa treatments (body scrub and hot stone massage) were wonderful. Breakfast buffet was of finest quality and you could choose from a hot menu too. We also enjoyed our casual lunch and dinner and I thought the prices were very reasonable for the quality. Loved having a fridge with complimentary drinks and fresh milk for tea. Lots of beautifully furnished lounges to sit in and an amazing fishpond. Didn’t use the small gym but it had a good range of equipment. Everything has been thought of. Can’t wait to go back!
Stayed 2 nights in Jun 2019
Response from Aaron on 18 Jun 2019
Thank you so much for your amazing review, we really appreciate it and look forward to welcoming you back. Thank you once again and all the very best from The Residence team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Aaron on 11 Jun 2019
Thank you so much, we really appreciate your review. All the very best from The Residence team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Presidential Suite, what could possibly be not to like? This hotel is a hidden gem in a very nice area of Johannesburg. Staff is fantastic, restaurant is excellent. Really did not want to leave the property... Will come back next time in South Africa.
Stayed 1 night in May 2019
Response from Aaron on 8 Jun 2019
Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. Look forward to welcoming you back on your next trip.

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from Aaron on 18 Jun 2019
Thank you so much, we really appreciate your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
truly attentive great service...good reasonable restaurant..location is ok but there are no both safe & convenient places to stay in Joburg..city is crime ridden..was strange when waiter informed us that tip added to the restaurant bill is split among ALL hotel employee and if we want to reward him we would better leave him cash..
Stayed 3 nights in May 2019
Response from Aaron on 10 Jun 2019
Thank you so much for your review and feedback we really appreciate it and hope to welcome you back some day in the near future. All the very best from The Residence team.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Aaron on 27 May 2019
Thank you so much

10/10 Excellent

Ana Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Aaron on 14 May 2019
Thank you so much for your review, we really appreciate it. All the very best from The Residence team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old house feel complete with sitting rooms that opened into the back garden
Stayed 1 night in May 2019
Response from Aaron on 13 May 2019
Thank you so much, we really appreciate your review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No wonder it is the number 1 boutique hotel in Joburg. Impeccable property, incredible service and a five star restaurant to boot. I wouldn’t stay anywhere else while in Johannesburg. Special thank you to assistant manager Moses and the incredible chef. But all of the staff is amazing.
Stayed 1 night in May 2019
Response from Aaron on 12 May 2019
Thank you so much for your amazing review, we really appreciate it and hope to welcome you back someday in the near future. Thank you once again and all the very best from The Residence team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have travelled the world and stayed in many fine hotels but this is the first hotel that we were awed by. Everything was wonderful. We wish that it was in Europe or somewhere closer to North America so that we could come back again but Johannesburg is too far for us to return to. it is an incredible place to stay and the neighbourhood is very affluent and safe. If there was an option of giving it a ranking above 5 we would.
Stayed 1 night in May 2019
Response from Aaron on 7 May 2019
Thank you so much for your amazing review, we really appreciate it and hope to be able to welcome you back some day to Johannesburg. It was an absolute pleasure having you stay with us and from all of us here at The Residence, we would like to thank you once again and wish you all the very best.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and very unique. The spa and dining area are beautiful and very relaxing.
Stayed 1 night in Apr 2019
Response from Aaron on 2 May 2019
Thank you so much for your review, we really appreciate it and would like to wish you all the very best until we meet again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Penthouse, which is outstanding. This is old school class. Staff are all so friendly.
Stayed 1 night in Apr 2019
Response from Aaron on 2 May 2019
Thank you so much we really appreciate your review and hope to welcome you back some day in the near future. All the very best from The Residence team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and very helpful staff. Thank you!
Stayed 2 nights in Mar 2019
Response from Aaron on 3 Apr 2019
Thank you so much for your review, we really appreciate it.