There were flight delays for all three of us. When we reached Amsterdam, I sent an email to reservations at that Maslow to hold our room and advised them of our arrival to reschedule our transfers. Two reminders were sent. The transfers were rescheduled. Thete was no response on our reservations. The front desk lady said "no show .. we have given away the rooms. Big argument till we got the night manager who made available two rooms as per our original order through Expedia. This argumentative lady needs some coaching in customer service.
The following day we lodged a complaint either front desk manager and he said he will get back to us. No response. Terrible service at the the front receptin desk.