Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated.The feedback, as mentioned, on your overall experience has been discussed at length with the various department heads and has received our full attention. Please accept my sincere apologies as this is not the standard that we aspire to deliver on and is hence very disappointing to read. Many thanks again and would further appreciate the opportunity to discuss this matter with you verbally. My contact address is phillip.m@premierhotels.co.za. I look forward to speaking with you and remain till then, deeply disappointed in our efforts to deliver exceptional customer serviceYour SincerelyPhillip Meyers General Manager

Dear Jody, Many thanks for the feedback and for taking the time to complete this online questionnaire. It certainly helps myself and the team to understand where we fell short on delivering the exceptional service we strive to achieve. It disappoints me that the team were not on point during your stay as we do have contingencies in place to prevent such occurrences, The above will be cold comfort to you and for this I would humbly ask that you please accept my sincere apologies on this complete lack of customer centricity. Thank you again and do hope you will visit us again soon. Phillip Meyers General Manager

Good Day StephenMany thanks for the honest comment and I must say disappointing feedback, it is so very much appreciated, albeit difficult to read.The revamp processes are on the pipeline. Please accept my sincere apologies as this is not the standard that we aspire to deliver on and is hence very disappointing to read. We will gladly advise you once the processes are done.Phillip Meyers General Manager

Dear Michael, Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to Morningside very soon.

Dear Michael Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated.The positive feedback is vital to us and helps reinforce our endeavours to deliver exceptional customer service. I would however appreciate your feedback on where we fell short on achieving the perfect score and your help in pointing us in the right direction would be greatly appreciated. Again, many thanks and we look forward to welcoming you back to Morningside Sandton very soon

Thank you so much

Dear Brian, Many thanks for the excellent feedback which is so very much appreciated. I would however really appreciate if you have any specifics on where we fell short of achieving the perfect score as this would certainly help us in achieving our goal of exceptional customer service. Thank you and we look forward to seeing you again at our little "Oasis" here in Morningside.

Thank you so much ,for choosing to stay with us.Kind regards Premier Hotel Quatermain Team

Dear Valued guest, Many thanks for the feedback which is so very much appreciated. I would however really appreciate if you have any specifics on where we fell short of achieving the perfect score as this would certainly help us in achieving our goal of exceptional customer service. Thank you and we look forward to seeing you again at our little "Oasis" here in Morningside.

Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated.Your comments are of vital importance to us and we utilise this to continually evaluate and improve on the service we offer.In your survey, I noticed that you have scored your stay with us relatively low. Would you perhaps have any comments, suggestions or recommendations so that we can try our level best to improve on the service offering. We would really appreciate any feedback that you can give us.We look forward to welcoming you back to our little "Leafy Oasis" here in Morningside.

Thank you for choosing to stay with us at Quatermain hotel recently and for sharing your experience with us. Your comments are of vital importance to us and we utilise this to continually evaluate and improve on the service we offer.Warmest Regards

Dear Mr. Chambers,It is always an absolute pleasure to host you at your home away from home.We are so delighted to hear that you enjoyed your stay with us and that we have once again exceeded your expectations. We look forward to hosting you again soon.Kind RegardsGuest Relations Team.

Many thanks for the excellent feedback we are so pleased to have delivered on your expectations.We look forward to welcoming you back to our little "Leafy Oasis" here in Morningside.Simbu GainerGeneral Manager

Thank you for choosing to stay with us recently and for sharing your experience with us. Your comments are of vital importance to us and we utilise this to continually evaluate and improve on the service we offer.Warmest RegardsSimbu GainerGeneral Manager

Dear Mr. Chambers,Thank you so much for your kind words, we are always delighted to host you and your Team. We are so happy to hear that we once again have delivered on your expectations. Your wonderful feedback has been shared with the Team. We look forward to welcoming you back to your home away from home.Kind RegardsGuest Relations Team.

Many thanks for the excellent feedback we are so pleased to have delivered on your expectations.We look forward to welcoming you back to our little "Leafy Oasis" here in Morningside.Simbu GainerGeneral Manager

Dear Ian, Many thanks for the feedback we are so pleased to have delivered on your expectations. The feedback on the television channels will be addressed. We look forward to welcoming you back to our little "Leafy Oasis" here in Morningside. Peter Davidson General Manager

Dear Peter, Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated. The positive feedback is vital to us and helps reinforce our endeavours to deliver exceptional customer service. I would however appreciate your feedback on where we fell short on achieving the perfect score and your help in pointing us in the right direction would be greatly appreciated. Again, many thanks and we look forward to welcoming you back to our little Oasis in Morningside very soon Peter Davidson General Manager

Dear Clement, Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated. The positive feedback is vital to us and helps reinforce our endeavours to deliver exceptional customer service. I would however appreciate your feedback on where we fell short on achieving the perfect score and your help in pointing us in the right direction would be greatly appreciated. Again, many thanks and we look forward to welcoming you back to our little Oasis in Morningside very soon Peter Davidson General Manager

Dear Ian A, Many thanks for the excellent feedback we are so pleased to have delivered on your expectations. We look forward to welcoming you back to our little "Leafy Oasis" here in Morningside. Peter Davidson General Manager

Dear Mr. Roseman, Thank you for staying with us at Premier Hotel Quatermain during your recent visit in Johannesburg. We appreciate excellent feedback and so pleased you enjoyed in your stay with us. We look forward to welcoming you back to our little oasis very soon.

Dear Arina, Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated. The positive feedback is vital to us and helps reinforce our endeavours to deliver exceptional customer service. I would however appreciate your feedback on where we fell short on achieving the perfect score and your help in pointing us in the right direction would be greatly appreciated. Again, many thanks and we look forward to welcoming you back to our little Oasis in Morningside very soon Peter Davidson General Manager

Dear Stephanus, Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated. The positive feedback is vital to us and helps reinforce our endeavours to deliver exceptional customer service. I would however appreciate your feedback on where we fell short on achieving the perfect score and your help in pointing us in the right direction would be greatly appreciated. Again, many thanks and we look forward to welcoming you back to our little Oasis in Morningside very soon Peter Davidson General Manager

Dear Family, Many thanks for the excellent feedback we are so pleased to have delivered on your expectations. We look forward to welcoming you back to our little "Oasis" here in Morningside. Peter Davidson General Manager

Dear David, Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated. The positive feedback is vital to us and helps reinforce our endeavours to deliver exceptional customer service. I would however appreciate your feedback on where we fell short on achieving the perfect score and your help in pointing us in the right direction would be greatly appreciated. Again, many thanks and we look forward to welcoming you back to our little Oasis in Morningside very soon Peter Davidson General Manager

Dear Alan, Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated. The positive feedback is vital to us and helps reinforce our endeavours to deliver exceptional customer service. I would however appreciate your feedback on where we fell short on achieving the perfect score and your help in pointing us in the right direction would be greatly appreciated. Again, many thanks and we look forward to welcoming you back to our little Oasis in Morningside very soon Peter Davidson General Manager

Dear Anonymous, Many thanks for the feedback and for taking the time to let us know, it is so very much appreciated. The feedback on your experience is very disappointing and is certainly not the standard we aspire to deliver on. The obvious unhelpful attitude and availability of the night team team are wholly unacceptable and have been addressed. I will also be taking the entire management team through a discussion on customer focused behaviours which were obviously absent. I have also addressed the housekeeping issues with the Executive Housekeeper and team. The above will be cold comfort to you and for this I would humbly ask that you please accept my sincere apologies on this complete lack of customer centricity. You further comments on the lack of an apology fall squarely on my lap and I apologize most profusely for this. I will apply my mind to this and ensure we make the necessary changes. Many thanks again and would, however, further appreciate the opportunity to discuss this matter with you verbally. My contact address is Peter.d@premierhotels.co.za I look forward to speaking with you and remain till then, deeply disappointed in our efforts to deliver exceptional customer service. Thank you, Your Sincerely Peter Davidson General Manager

Dear Thabo, Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis in Morningside very soon Peter Davidson General Manager

Dear Mr Quintal, Many thanks for the feedback and Iam indeed disappointed that we failed to deliver the exceptional service we strive to achieve. I will attempt o contact you via the mobile phone number I have so that we can discuss this matter directly. In the interim please accept my sincere apologies for the manner in which Phumzile dealt with yourself Many thanks Peter Davidson General Manager Peter.D@premierhotels.co.za

Dear Tazneem, Many thanks for the excellent feedback. We look forward to welcoming you back to our little oasis in Morningside very soon Peter Davidson General Manager

Dear Valued Guest, Thank you for your review of our hotel, we thank you for taking the time to share your feedback with us. A four star rating is not what we aim for and we hope that we can do better next time. We look forward to hosting you again in the near future for a much more positive experience. Kind Regards Nonku Sithole Guest Relations Manager

Dear Mr. Chambers, Thank you for sharing your experience at the Faircity Quatermain Hotel. As OUR VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay with us. With our ‘Yes I Can’ spirit to serve and 100% Guest Satisfaction Guarantee, we take great pride in not only meeting, but exceeding your expectations. We are so delighted to hear that our staff make your stay memorable. We will be sure to share your feedback with the Team. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you once again for your time and we are looking forward to welcoming you back soon! Kind Regards Nonku Sithole Guest Relations Manager

Dear Ian, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Valued Guest, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Andre, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Valued Guest, Thank you very much for your great review and feedback. Your comments retarding the salt are duly noted and appreciate you bringing this to our attention. We do hope that you will visit us again soon. Kind Regards Nonku Sithole Guest Relations Manager Warm regards

Dear Priscilla, Thank you very much for your great review and feedback. Your comments are duly noted and appreciate you bringing this to our attention. We hope that on your next visit you will get a room on the quite side of the hotel. We do hope that you will visit us again soon. Kind Regards Nonku Sithole Guest Relations Manager

Dear Elizabeth, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Valued Guest, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Mr. Claasen, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to provide with us with your valuable feedback, its is highly appreciated. We are delighted to read that you enjoyed your stay with us as it our aim not to only meet but also exceed our guest's expectations. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you once again for your time and we are looking forward to welcoming you back soon! Kind Regards Nonku Sithole Guest Relations Manager

Dear Valued Guest, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Paul Thank you for the lovely feedback. We are delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back in the near future. Regards, Precious Mureverwi Front Office Manager

Dear Valued Guest, We appreciate the great review, thank you. Please visit us again in the not too distant future. Warm regards Nonku Sithole Guest Relations Manager