Outdoor pool, pool loungers
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Reviews of Emerald Guesthouse

3 out of 5
Emerald Guesthouse
19 Halifax Street / 78A Gladiator Street, Kempton Park, Gauteng

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 404 reviews" "
Rating 8 - Good. 140 out of 404 reviews" "
Rating 6 - Okay. 79 out of 404 reviews" "
Rating 4 - Poor. 35 out of 404 reviews" "
Rating 2 - Terrible. 21 out of 404 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guesthouse! Here are the things I loved most about this hotel: very comfortable bed, strong wifi signal, free airport shuttle, responsive staff, delicious meals (dinner and breakfast) at more than reasonable cost, working flatscreen television with English entertainment and news channels, electric kettle with tea and coffee making supplies, microwave and fridge in room (not in all rooms, so this was a major bonus!), nice shower with excellent pressure and hot water, quiet place to rest one’s head before an early departure, seamless airport to hotel connection, efficient and friendly staff, bar and restaurant on site. The property also has a swimming pool, but I did not use this during my stay! I had a terrific stay at this guesthouse - it would likewise be my preferred choice the next time I am in Johannesburg. Thank you so much!
Stayed 1 night in May 2024

2/10 Terrible

Janet, Oxonhill

Disliked: Cleanliness, staff & service, property conditions & facilities
No ACs in other rooms
Stayed 1 night in Feb 2024

4/10 Poor

Ghislain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom and shower door not repaired risk of injuries
Stayed 6 nights in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the Afrikkans style building where check in and the restaurant were!
Stayed 1 night in Apr 2024

10/10 Excellent

PHILLIPPA, Sayreville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very friendly and efficient.
Stayed 1 night in Apr 2024

2/10 Terrible

Brett

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was conveniently close to the airport. However, the room we had was terrible. The fan in the bathroom wasn't working and falling from the ceiling, furniture was cut or tore and at least one bed was ready to fall to the ground. We checked out immediately. I will never return!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed as a family of 5, and they were very accommodating with space for all of us to stay. They were helpful with our many bags and made sure that we had everything we needed! True South African hospitality!
Stayed 1 night in Apr 2024

10/10 Excellent

HENRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took care of any questions with professionalism. They went out of their way to accommodate us. Beautifully landscaped property.
Stayed 3 nights in Feb 2024

2/10 Terrible

Farrall

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m extreme unhappy about this place. I went through the liberty to send a mail befor my departure in the USA informing them that I’ll be coming in late.I booked this place cause it was cheep and the had free shuttle service. I got out from collecting my luggage and made my way to where the shuttles pick you up. This was around 23h11. I was told by the people around there don’t worry they will come and get you. We tried to call the hotel several times with no response what’s so ever. I tried to rent a car to get to the hotel my self but as luck has it. One can not ret a car after 12 am. I then paid a Uber driver to take me there. We stood at the gate for about 20 min continuously pressing the bell so they can open up. But Nothing. The Uber driver said when we got there he knows this place and they have these kinda problems. I had to come back to the airport and wait for 7hours to get a car rented. All and all I departed from the USA Sunday morning. It’s now Thursday morning 5am. I haven’t slept and I’m exceptionally upset about this.

8/10 Good

Kakale, Kensington

Travelled with partner
Liked: Cleanliness, staff & service
Excellent transportation, staff service, breakfast and outdoor area. During my stay, warm water was not consistent. Besides that the place is amazing and will be my preference whenever I visit Johannesburg.
Stayed 4 nights in Jan 2024

10/10 Excellent

Raymond

Stayed 1 night in Jan 2024

10/10 Excellent

Gord

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Friendly
Stayed 1 night in Jan 2024

8/10 Good

Jose Luis Valenzuela

Business traveller
Liked: Cleanliness, staff & service
The internett service should be improved
Stayed 1 night in Jan 2024
Response from Magda on 15 Jan 2024
Thank you, and come again.

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Magda on 15 Jan 2024
Thank you and come again

10/10 Excellent

Mukwiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People working at emerald guest house are calm and nice... They listen to the customers... It was a great experience 😊
Stayed 1 night in Dec 2023
Response from Magda on 15 Jan 2024
Good day,Thank you for your kind words, hope to see you again

8/10 Good

Eleanor

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Louis

Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Magda on 15 Jan 2024
thank you, and come again

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to airport, staff were very friendly and rooms were clean and comfortable, food and drinks available
Stayed 1 night in Nov 2023

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before you fly
Stayed 1 night in Oct 2023

2/10 Terrible

Sven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late. The guesthouse was informed about that. Once I reached the place nobody opened. The area is not nice and the place doesn't reply to phone calls, ringing or even blowing the horn of the taxi. Stay away from it. There are better places in better areas for less money. I was luck the taxi driver took me.to a different place where I can now stay and enjoy my first day in South Africa after the nightmare I had with this unreliable guest house. Stay away from it! The don"t even open the door!
Stayed 1 night in Oct 2023

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities, room comfort
A little oasis
Stayed 1 night in Oct 2023

8/10 Good

Minga Mbweck

Stayed 1 night in Oct 2023

10/10 Excellent

Johnson, Abuja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of the staff
Stayed 1 night in Oct 2023

10/10 Excellent

Johnson, Abuja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to the Airport
Stayed 2 nights in Oct 2023

10/10 Excellent

Luckson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an area that is very close to airport, has that feel for Africa and to top it up the management is absolutely amazing. Whatever, whenever they will leave yu satisfied with their in-depth professionalism…Highly Recommend and it’s my home from home now
Stayed 4 nights in Sep 2023
Response from Magda on 23 Sept 2023
Good day,Thank you for your kind feed back.Kind regards

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff
Stayed 1 night in Sep 2023
Response from Magda on 23 Sept 2023
Good day,Thank you for your kind review.

10/10 Excellent

Panashe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and Staff professionalism
Stayed 1 night in Sep 2023
Response from Magda on 5 Sept 2023
Thank you for your kind feed back.

4/10 Poor

Cheriene

Disliked: Cleanliness, property conditions & facilities
Disappointing
The transport shuttle service was brilliant, at check-in everything was great. The outside appearance of the property looked lovely, BUT the room I was given was awful!. No curtains in the bathroom, the ceiling was covered in black mould, and the floor looked yucky.
Stayed 1 night in Aug 2023

4/10 Poor

Robson

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Not worth the price at all
Stayed 2 nights in Jul 2023

4/10 Poor

Dawn

Liked: Cleanliness, staff & service
The distance was convenient. They denied my booking that I had made a week prior my travel eventuality found after providing more info. That was not very organized. The room was cold cause the lady refused to turn the heater on. It made it difficult for me to sleep but I guess for the price you get what you pay for
Stayed 1 night in Jul 2023

10/10 Excellent

Art

Stayed 1 night in Jul 2023

10/10 Excellent

Arielle

Stayed 1 night in Jun 2023

8/10 Good

Sayeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Docile

Stayed 1 night in Jun 2023

10/10 Excellent

Chantelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, shuttle and stay, for a good price! Was muuuuuch better than expected! Great place for an overnight layover if you are working on a tight budget. Would recommend them anytime!
Stayed 1 night in Jun 2023

2/10 Terrible

Thandolwethu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Johanna

Stayed 1 night in May 2023

8/10 Good

MARK

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff
Check - in was easy and the staff are very friendly. Free shuttle was nice too.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

10/10 Excellent

Donna Rose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was excellent and perfect.
Stayed 1 night in Jan 2023
Response from Magda on 2 Feb 2023
Thank you, please come again.

2/10 Terrible

declan anthony

Disliked: Staff & service, amenities, property conditions & facilities
I never got in. No staff to open gate. They knew I arrive after 11.30pm and there was no one there to let me in. I slept in car at airport car park!!!!!! I want my money back!
Stayed 1 night in Jan 2023

8/10 Good

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Nicholete

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My family and I had a pleasant stay. The free shuttle service was safe, spacious and on time. The rooms and bathrooms need some work as tiles were missing, the bathroom window was being secured by a rubber band, paint was peeling off the doors and walls. This, however, was made up for by the friendly staff, (especially the night shift), the quint and well manicured gardens, a gorgeous pool and the affordability. Furthermore, it was my son’s birthday and the staff arranged a complimentary slice of cake for him. Thank you Emerald guest house.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Its a nice and cozy place, helpful and welcoming staff.
Stayed 1 night in Jan 2023

10/10 Excellent

Charles

2/10 Terrible

PRETORIUS

10/10 Excellent

Deborah, Fort Lauderdale

Stayed 1 night in Dec 2022

10/10 Excellent

Charles

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Great Team