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Reviews of Dynasty Forest Sandown Accommodation

4 out of 5
Dynasty Forest Sandown Accommodation
No. 19 Westbrooke Drive, Sandton, Gauteng

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 25 reviews" "
Rating 8 - Good. 9 out of 25 reviews" "
Rating 6 - Okay. 5 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous place
Very good stay
Stayed 3 nights in Mar 2020

10/10 Excellent

'Rachel, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything and I enjoyed my stay there though short. Food, cleanliness, the employees.
Stayed 2 nights in Sep 2019
Response from Veli on 11 Sept 2019
Good day Rachel. Thank you very much for your positive feedback. It was great hosting you and we do hope we will have the pleasure of hosting you again the next time you are in Sandton .Best regards Veli

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
My stay was lovely and comfortable.
Stayed 2 nights in Aug 2019
Response from Veli on 7 Aug 2019
Good day , Thank you very much for your positive review We are glad you enjoyed your stay with us ,hope to host you again in the near future. Best Wishes Dynasty Forest Sandown Hotel & Apartments

4/10 Poor

Valerie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy
The hotel looks great and the cleaning is great, but the noise, especially parties being held at night by hotel guests gave me and my 7 year old many sleepless nights. We returned to the US with significant sleep deprivation. I did complain to the owner who resided at the hotel, and did call security numerous times, but that did not seem to help. Wifi access was an issue also.
Stayed 18 nights in Jun 2019
Response from Veli on 19 Jul 2019
Good day Valerie ,   Thank you very much for staying with us at our Hotel and for your valued review .   We are extremely sorry that you had a bad experience with us and we have since applied a very strict no NO NOISE policy at our property. With regards to the Wi-Fi  ,we had an issue with our Service provider that had an unstable network due to the power cuts in Sandton and some parts of Johannesburg . We look forward to seeing you again the next time you’re in the country so you may witness our improvement in all areas . Best regards Dynasty Forest Sandown Hotel & Apartments

10/10 Excellent

Hafeez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Veli on 19 Jul 2019
Good day Hafeez, It was a pleasure hosting you. We really appreciate you taking the time to share your feedback . We are glad you liked everything about our property. We hope to host you again soon! Best regards Dynasty Forest Sandown Hotel & Apartments

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Dynasty
Thanks to the staff at Dynasty our stay was wonderful. From the free upgrade to the delicious breakfast catered by Dijon Lloyd prepared right in our room. The grounds were beautiful as was the room. Can’t wait to return and dine at the hotel restaurant, which is currently under construction, and will be run by Dijon herself.
Response from Nancy on 4 May 2018
Good day Thank you for your kind review, we are very happy that you have enjoyed our 2 bedroom executive apartment and Dijon's cooking. We look forward to have you to stay with us again if you visit Sandton in the future. Have a great day! Kind regards Nancy

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nancy on 29 Mar 2018
Good day Thank you for your review and we appreciate that you loved our facilities and services. We wish a great Easter Weekend and hopefully to host you again when you visit Sandton in the future. Kind regards Nancy

2/10 Terrible

Fikile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible , unreliable
I paid for this accommodation got there with my family and the accommodation was fully booked I had to drive around looking for other accommodation
Stayed 1 night in Dec 2017
Response from Nancy on 25 Jan 2018
Good day Yes, unfortunately, there's error on our internet availability, which caused the confusion. We sincerely apologies for the over booking issue and we will manage it better in the future. Should you wish to return in the future, we will make sure your booking to be attended first. Kind regards Nancy

8/10 Good

Latiesha

Liked: Staff & service, property conditions & facilities, room comfort
Secure Sandton Lodging
Hotel Review: SECURE is the first word that comes to mind. It was a gift and a curse. There was a security guard to enter the neighborhood where my Uber had to get his Driver’s License and vehicle registration scanned. Then there was another guard shack that had to let you in the gate at the actual property. So safety was definitely not a concern. The security guard at the guard shack was extremely nice. He took my bags from my Uber driver and told him it was his job to worry about my bags. LOL Check-In was easy and the lady that checked me in was really personable. It is a cute little complex. I had the pool area all to myself on Wednesday and it was a nice relaxing way to spend the day doing nothing. My room had all the necessary amenities and it had a kitchenette. I thought I had a one bedroom apartment but apparently my booking thru hotels.com was a hotel room style but it did have a cooktop, sink and microwave. It was not as clean as I would have liked. The desk chair cushion had some stains on it that I didn't want to think about what they may be so I just took the cushion off the chair. The ironing board cover was filthy. They either need to replace it or wash it. At night there were people who liked to have conversations in the corridor. I didn't notice when the TV was on but when my room was quite it was a bit annoying. I had a good stay and I would stay there again in spite of the evening noise and sub par housekeeping.
Stayed 3 nights in Oct 2017

10/10 Excellent

kabuiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Wonderful time
Stayed 1 night in Aug 2017
Good day, Thank you for the excellent review for our hotel, we are looking forward hosting you in future. Warm regards Promise

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Average

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good night out for my wifes birthday.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Just an isolated OKAY place
This isn't really a hotel. It's moreso a retreat center. Check in involved a lot of paperwork. The room itself was just all around ok. The walls are pretty thin so you hear toilets flushing from other rooms. No onsite eatery or anything within walking distance. Staff was nice and friendly, but I wouldn't stay here again or recommend to others because of the isolated location & lack of a wow factor during my stay.
Response from Nancy on 23 Mar 2018
Good day Thank you for your comment, we are excited to advise that our restaurant will be up and running soon in May, meanwhile we offer room service for food and beverages. We also have improved our check in and check out process, so that you are able to complete both process within 5 - 7 minutes, depend on the size of the room that you booked. We look forward to meet you again and see how much we have improved, so that you can have a better experience with us. Have a nice day! Kind regards Nancy

8/10 Good

Kasololo, Lubumbashi, DRC

Liked: Cleanliness, property conditions & facilities, room comfort
I had an instance where my room didn't get cleaned for 2 days in a row. I had to go and complain at the office.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mbongeni, Pietermaritzburg

Disliked: Cleanliness, room comfort
Candid comments
The location was very convenient regarding what I needed to do and where I did it. However, was disappointing was the noise, on two of the five nights I was there, between midnight and 1.30 in the morning. It came from rooms above my floor, raising questions on the client base. The design and metallic stairs turns the 'quad' into an echo chamber. The other major flaw for me was the persistent smell of mould in the bathroom, as I am asthmatic. This suggests that there are major plumbing issues. I was disappointed that there was no space for a chair and a desk in the room, a major drawback, professionally! The staff were efficient and pleasant. But the plastic chairs in the reception should be canned, along with the table. They suggest poor taste in what is an upmarket establishment!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in quiet location
Lovely, clean and modern hotel. Small gym and pool and my room was very spacious and well equipped. Lovely area which is completely quite and peaceful. However, it is also very remote so I would not recommend staying there without means of transportation.I did not have a car and had to resort to using taxi to go everywhere as public transportation is very poor. But definitely recommended if you want to relax and get some good sleep after a busy day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The hotel was conveniently situated & the room was small but adequate. It was a self-catering room so no hotel service really required. However attention needs to be paid to the detail: A flickering light on the patio (despite it being off); tea bags not wrapped (so will go stale); no milk for tea only Cremora; 2 hard pillows/1 fine/1 lumpy! and 1-ply toilet paper - seriously?? Hopefully my criticism will be heeded - it could be a great place...

10/10 Excellent

Mthunzi, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST
I booked a studio but was pleasantly surprised to be checked in a penthouse, it was too amazing, I struggled to check out.

8/10 Good

Gustavo, Lilongwe, Malawi

Liked: Cleanliness, property conditions & facilities, room comfort
Security, privacy and comfort in Sandton
We stayed at a 2-bedroom apartment, 2 bathrooms, fully equipped kitchen, on the ground floor, with a lovely varanda and garden. Plenty of space, serenity and comfort at a secluded neighborhood, accessed through a road checkpoint. Yet, just a few minutes away from Sandton City Mall by car. The property seems to operate mainly for long-term stays, and the spaces are well-planned, so we didn´t really see any of the other tenants. Free wifi provided. Fully recommended.
Response from Nancy on 23 Mar 2018
Good day Thank you for your kind review and comments, kindly be advised that we have made a lot of improvement of our serviced apartments and hotel rooms with heaters, air condition, thick blankets and hair dryer. Our restaurant will be up and running soon in May and we also offer bed and breakfast in your daily rate now. Therefore, should you visit Sandton again, please come and stay with us and you may see the difference that we made now as we have grow and improved ourselves in the past few years. We look forward to hear from you and have a nice day! Kind regards Nancy

6/10 Okay

CHARLES

Só vá se estiver de carro.
Muitas escadas. Bom café da manhã. Ausência de pessoas pra dar atendimento. Piscina suja. Só vá se estiver de carro.
Stayed 2 nights in Dec 2019
Response from Veli on 11 Jan 2020
Good day Charles. Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regarding the absence of care we are not sure what you are referring to.You booked a Standard room which is 1 flight downstairs ,the next time you book with us feel free to browse all our hotel rooms so you can choose one that is convenient for you.At the time, you were staying with us, it was over the very busy festive season and a very hot season so most of our guests were using the pool very early in the morning till late which gave us little time to service/clean the pool.The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. Kind regards Dynasty Forest Sandown Hotel & Apartments.

6/10 Okay

Verified traveller

Liked: Staff & service
Young couple with a puppy
Quite nice place, nice staff. The rooms have connected balcony, so you do not have privacy, and are very noisy. Take some water with you because they only have a vending machine with coke and fanta. At the end of your stay they check EVERYTHING, they even count the number of spoons and crutches.
Response from Nancy on 23 Mar 2018
Good day, Thank you for your review and comment. Kindly be advised that we have all sort of beverages offered on site and our restaurant will be up and running in May as well. Yes, we have share balcony with river view and you have your private patio. Our check out progress has been improved so that you are able to check out within 5 minutes if everything is paid up. We have improved many things on site and we welcome you to come and visit us again when you are in Sandton, so that you can have a better experience than 2 years ago. Have a nice day! Kind regards Nancy

8/10 Good

Mikael, Malmö

Liked: Cleanliness, staff & service, property conditions & facilities
Bra läge och bra service
Bra läge på hotellet om man vill vara nära till Sandton centrum. Man måste dock ha bil för att ta sig fram och tillbaks till hotelet.