Meeting facility

Reviews of Southern Sun Sandton

4 out of 5
Southern Sun Sandton
123 Rivonia Road, Sandton, Gauteng

Reviews

8.0

Very good

Rating 10 - Excellent. 80 out of 236 reviews" "
Rating 8 - Good. 95 out of 236 reviews" "
Rating 6 - Okay. 35 out of 236 reviews" "
Rating 4 - Poor. 16 out of 236 reviews" "
Rating 2 - Terrible. 10 out of 236 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Fruda

Disliked: Cleanliness
Sheets and bathroom could have been cleaner
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

LIDICE FAIRLENE

Too long wait to check in Bathrooms have a dirty smell
Stayed 1 night in Jan 2024

10/10 Excellent

Yeun, Southbank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was clean and good value for money. The hop on and off bus leaves right outside the hotel and it is in walking distance of the train station and Nelson Mandela Square
Stayed 3 nights in Nov 2023
Response from Sonia Wilken on 24 Jan 2024
Dear YeunThank you for the review on Expedia. You feedback is highly valuable to us and I'm delighted to read that you enjoyed your stay with us. We also offer a complimentary shuttle that runs every hour to the Nelson Mandela Square, Gautrain Station or within a 5km radius. Thank you again for the feedback and we look forward to welcoming you back soon.RegardsSonia WilkenDeputy General Manager

6/10 Okay

Rashid

Travelled with partner
Stayed 4 nights in Dec 2023
Response from Sonia Wilken on 24 Jan 2024
Dear RashidThank you for the review on Expedia. RegardsSonia Wilken

10/10 Excellent

Kelly

Stayed 2 nights in Dec 2023
Response from Sonia Wilken on 24 Jan 2024
Dear KellyThank you for the review on Hotels.comRegardsSonia WilkenDeputy General Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2023
Response from Sonia Wilken on 24 Jan 2024
Dear DavidThank you for the review on Hotels.com. RegardsSonia WilkenDeputy General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Solo traveller
Excellent, albeit my trip wasnt business related, it had a perfect desk and connectivity for WFH etc which many may find favourable. The bar staff were a little under trained and seemed to struggle with anything greater than 1 instruction or order at a time. This was a very basic and I could see how patrons may get frustrated, but they were friendly etc throughout. Will stay again.
Stayed 1 night in Nov 2023
Response from Sonia Wilken on 24 Jan 2024
Dear KevinThank you for valuable feedback on hotels.com. I have provided feedback to my Food and Beverage team upskill the team as per your feedback. We look forward to welcoming you back again soon.RegardsSonia WilkenDeputy General Manager

8/10 Good

Raja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. Only problem is that generator was too loud and disturbed sleep
Stayed 1 night in Nov 2023
Response from Sonia Wilken on 24 Jan 2024
Dear RajaThank you for the review on Expedia. You feedback is extremely valuable to us. The hotel is currently investigating potential solution to mitigate the noise from the generator. I hope that we can welcome you back in the not too distant future.RegardsSonia WilkenDeputy General Manager

10/10 Excellent

Khensane

Stayed 1 night in Nov 2023
Response from Sonia Wilken on 13 Nov 2023
Dear KhensaneThank you for the review on Hotels,com. We really appreciate the rating and look forward to welcoming you back in the not too distant future.RegardsSonia Carreira WilkenDeputy General Manager

8/10 Good

Zanele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The Hotel is beautiful. the service was great. can improve on the service during breakfast time.
Stayed 2 nights in Oct 2023
Response from Nisha Makkan on 2 Nov 2023
Dear Zanele We would like to thank you for taking the time to write a review about your stay at our hotel. Your feedback is extremely valuable to us and we appreciate your comments. Our goal is to make sure that each guest has a pleasant experience and it is very rewarding to hear that your stay was enjoyable. We hope to have the opportunity to welcome you back soon.SincerelyNisha Makkan

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are quite clean and its nice environment, they must consider widening their breakfast menu, it becomes monotonous if you stay for long
Stayed 5 nights in Sep 2023
Response from Nisha Makkan on 25 Oct 2023
Dear Daniel,Thank you for taking the time to leave a review of your recent visit to our hotel! We value your feedback and appreciate your kind words. Your review has been noted and we will use it to continue improving our service and menu offerings.Thank you again for your business and for sharing your thoughts about your experience.Best regards,Nisha Makkan

8/10 Good

christian

Stayed 3 nights in Sep 2023
Response from Nisha Makkan on 25 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel! We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your input is invaluable to us, and we will use it to continue improving our services and amenities. If you have any further comments or suggestions, please don't hesitate to reach out to us. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Curtis

Stayed 1 night in Sep 2023
Response from Nisha Makkan on 25 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel! We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your input is invaluable to us, and we will use it to continue improving our services and amenities. If you have any further comments or suggestions, please don't hesitate to reach out to us. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Dillan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Nisha Makkan on 25 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel! We appreciate your kind words and are thrilled to hear that you enjoyed your time with us. Your input is invaluable to us, and we will use it to continue improving our services and amenities. If you have any further comments or suggestions, please don't hesitate to reach out to us. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Lauretta

Travelled with group
Excellent customer service
Stayed 3 nights in Jul 2023
Response from Nisha Makkan on 17 Jul 2023
Dear LaurettaWe appreciate your great review.Thank you very much.We hope to welcome you back real soon.Kind Regardsthe Southern Sun Sandton Team

8/10 Good

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nisha Makkan on 11 Jul 2023
Dear RThank you for the great score.We are pleased to know that you enjoyed your stay.We appreciate you and hope to welcome you back real soon to Southern Sun Sandton.Kind RegardsNisha MakkanReservations Manager

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Response from Nisha Makkan on 4 Jul 2023
Dear MichelleThank you for the great score.We are pleased to know that you enjoyed your stay.We appreciate you and hope to welcome you back real soon to Southern Sun Sandton.Kind RegardsNisha MakkanReservations Manager

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great to stay at Southern Sun Sandton on my business trips
Stayed 1 night in May 2023
Response from Nisha Makkan on 3 Jun 2023
Dear JohanThank you for your review.We appreciate the kind response and we will most certainly share this with our team.Have a wonderful day and we hope to welcome you back real soon.Kind RegardsNisha MakkanReservations Manager

8/10 Good

Jacobus

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Nisha Makkan on 25 Mar 2023
Dear JacobusWe appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We look forward to seeing you once again at Holiday Inn Sandton.Kind RegardsNisha MakkanFront Office Manager

6/10 Okay

Thembinkosi

Stayed 1 night in Mar 2023
Response from Nisha Makkan on 24 Mar 2023
Dear ThembinkosiThank you for taking the time to review a review. Constructive points always assist us in offering the finest standards of service to our guests. Please be assured that all measures have been taken to ensure our rooms are the most inviting and welcoming for our valued guests.We do hope to welcome you back to the hotel soon.Kind RegardsNisha MakkanFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bathrooms look tired, need a revamp
Stayed 5 nights in Mar 2023
Response from Nisha Makkan on 22 Mar 2023
Dear Valued GuestThank you for taking the time to share your review following your visit to Holiday Inn Sandton.Constructive points always assist us in offering the finest standards of service to our guests. We have noted your comments and they have been constructively communicated to the relevant departments to assist us in improving our service delivery.We look forward to welcoming you back again soon.Kind RegardsNisha MakkanReservations Manager

8/10 Good

Neale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sandton Holiday Inn business stay
All good
Stayed 2 nights in Mar 2023
Response from Nisha Makkan on 22 Mar 2023
Dear We appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We look forward to seeing you once again at Holiday Inn Sandton.Kind RegardsNisha MakkanReservations Manager

8/10 Good

Faisal

Stayed 2 nights in Mar 2023
Response from Sonia on 11 Apr 2023
Dear FaisalThank you for the review on Expedia. I truly appreciate your recommendation on the property and hope that we will be able to welcome you back to Southern Sun Sandton in the not too distant future.Kind RegardsSonia Carreira WilkenDeputy General Manager

10/10 Excellent

Sibusiso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Nisha Makkan on 9 Feb 2023
Dear SibusisoWe appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We look forward to seeing you once again at Holiday Inn Sandton.Kind RegardsNisha MakkanFront Office Manager

2/10 Terrible

Muzaffar

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
hotel is not in a good condition. Rooms are old aircons does not work fully. Landline number does not connect and email addresses comes back returned. Basic breakfast and do not cater for halaal
Stayed 1 night in Jan 2023
Response from Nisha Makkan on 30 Jan 2023
Dear MuzaffarThank you for taking the time to share your review following your visit to Holiday Inn Sandton.Constructive points always assist us in offering the finest standards of service to our guests. We have noted your comments and they have been constructively communicated to the relevant departments to assist us in improving our service delivery.We look forward to welcoming you back again soon.Kind RegardsNisha MakkanFront Office Manager

8/10 Good

Robertson

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities
Response from Nisha Makkan on 6 Jan 2023
Dear RobertsonWe appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We look forward to seeing you once again at Holiday Inn Sandton.Kind RegardsNisha MakkanFront Office Manager

6/10 Okay

Gedeon

Liked: Cleanliness, property conditions & facilities, room comfort
Recommendation
The hotel is nice and neat, but my complain is I paid for parking and I charged extra guest fee.
Stayed 1 night in Jan 2023
Response from Nisha Makkan on 6 Jan 2023
Dear GedeonThank you for taking the time to share your review following your visit to Holiday Inn Sandton.Constructive points always assist us in offering the finest standards of service to our guests. We have noted your comments and they have been constructively communicated to the relevant departments to assist us in improving our service delivery.We look forward to welcoming you back again soon.Kind RegardsNisha MakkanFront Office Manager

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
A political party congress on at the same time so hotel was very, very crowded. Very noisy, especially at night. Almost impossible for individual guests like myself to use the dining room or bar.
Stayed 2 nights in Dec 2022
Response from Nisha Makkan on 19 Dec 2022
Dear MichaelThank you for taking the time to share your review following your visit to Holiday Inn Sandton.Constructive points always assist us in offering the finest standards of service to our guests. We have noted your comments and they have been constructively communicated to the relevant departments to assist us in improving our service delivery.We look forward to welcoming you back again soon.Kind RegardsNisha MakkanFront Office Manager

8/10 Good

Pilatwe

Liked: Cleanliness, staff & service
nice and spacious rooms, very clean
Response from Nisha Makkan on 16 Dec 2022
Dear PilatweWe appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We look forward to seeing you once again at Holiday Inn Sandton.Kind RegardsNisha MakkanFront Office Manager

10/10 Excellent

Jenipher

Stayed 1 night in Dec 2022
Response from Nisha Makkan on 12 Dec 2022
Dear JenipherWe appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We look forward to seeing you once again at Holiday Inn Sandton.Kind RegardsNisha MakkanFront Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Wonderful stay at the hotel. Very neat , secure and healthy environment. However improvement should be made on variety of breakfast food as well as fruits variety. I had to buy most of the fruits from outside e.g grapes, pears. -The hotel is supposed to be cigarette smoking - free but l experienced smokers in my floor though l had requested smoke- free zone. - Attention should be made to the rooms before a client comes in. My room's Safe cabinet was not working and they could not open it, l had to be changed to another room.
Stayed 7 nights in Aug 2022
Response from Nisha Makkan on 24 Aug 2022
Dear Valued Guest Thank you for taking the time to share your review following your visit to Holiday Inn Sandton.Constructive points always assist us in offering the finest standards of service to our guests. We have noted your comments and they have been constructively communicated to the relevant departments to assist us in improving our service delivery. We look forward to welcoming you back again soon. Kind RegardsNisha MakkanFront Office Manager

10/10 Excellent

Rumbidzai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful
Stayed 1 night in Aug 2022
Response from Nisha Makkan on 12 Aug 2022
Dear Rumbidzai Thank you so much for your recent visit to Holiday Inn Sandton and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations. Your comments have been shared with all members of the team. We look forward to welcoming you back to the hotel. Kind Regards Nisha Makkan Front Office Manager

6/10 Okay

Anathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Nisha Makkan on 18 Jul 2022
Dear Anathi Thank you for taking the time to review a review. Constructive points always assist us in offering the finest standards of service to our guests. Please be assured that all measures have been taken to ensure our rooms are the most inviting and welcoming for our valued guests. We do hope to welcome you back to the hotel soon. Kind Regards Nisha Makkan Front Office Manager

6/10 Okay

Ridwaan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Nisha Makkan on 17 May 2022
Dear Ridwaan Thank you for taking the time to review a review. Constructive points always assist us in offering the finest standards of service to our guests. Please be assured that all measures have been taken to ensure our rooms are the most inviting and welcoming for our valued guests. We do hope to welcome you back to the hotel soon. Kind Regards Nisha Makkan Front Office Manager

6/10 Okay

Guest

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I stayed one night at this hotel. I chose it because I had previously stayed at Holiday Inns in the United States and they were always nice. However, though this hotel in Sandton looked good, I was displeased because the bedsheets smelled as though they were not changed. I didn't pay my money to get dirty sheets. Shame!
Stayed 3 nights in Feb 2020
Response from Petunia on 3 Mar 2020
Dear Sir/ Madam Hope this email finds you well, as per your mail above we would sincerely like to apologize regarding your stay at our hotel. The hotel would like to thank you for bringing this to our attention. Kindly forward your details: Name and surname email address so we can contact you with a formal apology. Best Regards Petunia Mhlanga Reservations

8/10 Good

Wilfried

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was super amazing, the stuff is really friendly i enjoyed😃
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the usb wall outlets Maybe mention that we must pay for parking
Stayed 1 night in Feb 2020

6/10 Okay

Renier

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed, but it is still a good hotel.
I arrived at 20:00 and the hotel had no record of my booking although it was booked and paid for through Hotels.Com. The front desk staff was very helpful in trying to find a room. Unfortunately I had to settle for a room that is in desperate need for upgrading and a coat of paint. There must have been a spill of some kind as the carpet on side of the bed was soaking wet. Definitely not what I paid for. However, I stayed here before and it was the first time I had a bad experience.
Stayed 1 night in Jan 2020

8/10 Good

Miles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Nish on 29 Jan 2020
Good day, Thank you so much for giving us the pleasure of hosting you. We looking forward to your return. Regards

8/10 Good

L, accra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sky bar was great. Room was bigger than normal
Stayed 2 nights in Jan 2020
Response from Nish on 29 Jan 2020
Good day, Thank you so much for choosing us as your hotel of choice in Johannesburg, we look forward to hosting you again in the near future.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Secure and friendly staff. Location was also very central to amenities in Sandton.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine. Expedia’s booking was a disaster. Specifically searched with Filter for Hotels with Breakfast only to find out the hotel I booked did not include. Poor experience! Next time will book direct with hotel.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

PHIBION

Liked: Staff & service, room comfort
Reasonable
Stayed 3 nights in Jul 2019

8/10 Good

Ane

Liked: Cleanliness, staff & service, room comfort
Room Slightly dated.
Room size was good. Linen good. Bead headboard damaged. Carpet dated and slightly stained. Free Wi-Fi not very fast. 2 lifts painfully slow. Decent enough for a night or 2.
Stayed 5 nights in Jul 2019