All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello, I'm Hong Seong-oh, general manager of Astar Hotel. Thank you for using our Astar Hotel and leaving good reviews. In the future, we will pay close attention to making Astar Hotel more satisfactory for our customers in all aspects. Thank you.
Excellent service, excellent room, very clean and well furnished.
Kevin
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello, I'm Hong Seong-oh, general manager of Astar Hotel. Thank you for using our Astar Hotel and leaving a good review that you were generally satisfied. In the future, we will continue to pay close attention to making Astar Hotel more satisfactory for our customers in all aspects. Thank you.
Locations is great but room furniture needs to be replace is in bad condition. Compare to other hotels with lower rating it was disappointing. On the positive side staff was exceptionally great.
Verified traveller
Stayed 2 nights in Oct 2023
Response from General Manager on 2 Nov 2023
Hello, I'm Hong Seong-oh, general manager of Asta Hotel.Thank you for using our Asta Hotel and leaving a review. We apologize for the inconvenience caused by the condition of the room. Through a more careful inspection of what you mentioned, we will try to make it an Asta Hotel that can be more satisfactory in all directions in the future. Thank you.
Great stay. Breakfast very good and the restaurant was good and reasonably price for supper meal. The hotel is located in a good area. There is a sauna in the hotel, which you have to pay 10,000 won per person per use. This felt a little strange to me that you had to pay as a hotel guest; I feel like it should be included in your room, rate. Overall great stay and very professional service.
Zachery
Stayed 2 nights in Jul 2023
Response from General Manager on 21 Jul 2023
Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
For jeju, it was right in downtown so all the taxi drivers knew how to get there. Very nice staff and clean. Rooms are typical on the smaller size like Japan so if you have a family of 4 with lots of luggage make sure you get a bigger room like a suite so your family is more comfortable
Kimberly
Stayed 2 nights in Jun 2023
Response from General Manager on 23 Jun 2023
Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
The room was dirty but everything else was great. Staff were very kind and helpful.
Amy
Stayed 1 night in Apr 2023
Response from General Manager on 2 May 2023
Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. We apologize for any inconvenience caused by room maintenance during your stay. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
8/10 Good
Donghun
4 Apr 2023
Donghun
Stayed 1 night in Mar 2023
Response from General Manager on 6 Apr 2023
안녕하십니까. 아스타호텔 총지배인 홍성오입니다. 저희 아스타호텔을 이용해 주시고 후기 남겨주셔서 감사합니다. 향후에도 모든 방면으로 더욱 만족하실 수 있는 아스타호텔이 되도록 세심하게 신경 쓰겠습니다. 감사합니다
Very convenient. Nice, clean and simple. Overall good. Car park seems quite small but managed to find a lot. Not sure what is their plan for excess cars.
Ze Xin
Stayed 2 nights in Nov 2022
Response from General Manager on 29 Nov 2022
Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
6/10 Okay
Okson
2 Oct 2022
Okson
Stayed 1 night in Oct 2022
Response from General Manager on 6 Oct 2022
안녕하십니까. 아스타호텔 총지배인 홍성오입니다. 저희 아스타호텔을 이용해 주시고 후기 남겨주셔서 감사합니다. 향후에도 모든 방면으로 더욱 만족하실 수 있는 아스타호텔이 되도록 세심하게 신경쓰겠습니다. 감사합니다.
10/10 Excellent
Tchoyoson
28 Sept 2022
Tchoyoson
Stayed 2 nights in Sep 2022
Response from General Manager on 1 Oct 2022
안녕하십니까. 아스타호텔 총지배인 홍성오입니다. 저희 아스타호텔을 이용해 주시고 후기 남겨주셔서 감사합니다. 향후에도 모든 방면으로 더욱 만족하실 수 있는 아스타호텔이 되도록 세심하게 신경쓰겠습니다. 감사합니다.
It was a pleasant stay. The only drawback about our experience was that despite being a smoke-free property, there was a distinct smell of cigarettes in the bathroom.
Verified traveller
Stayed 2 nights in Aug 2022
Response from General Manager on 30 Aug 2022
Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a review. First of all, we apologize for the inconvenience caused by the smell of cigarettes in the hotel where you should be comfortable. In the future, we will pay more attention to room maintenance and inspection so that Astar Hotel can be more satisfied. thank you
Hotel room is spacious and clean. Lighting is well planned with user friendly master switches
Verified traveller
Stayed 4 nights in Jun 2022
Response from General Manager on 24 Jun 2022
Hello. I am Hong Seong-oh, general manager of Astar Hotel.
Thank you for using our Astar Hotel and leaving a good review. In the future, we will take great care to become Astar Hotel that will satisfy you in all aspects. Thank you
Hello. I am Hong Seong-oh, general manager of Astar Hotel.
Thank you for using our Astar Hotel frequently and for leaving a good review. In the future, we will pay close attention to becoming Astar Hotel that will satisfy our customers in all aspects. Thank you.
Hello. I am Hong Seong-oh, general manager of Astar Hotel.
Thank you for using our Astar Hotel and leaving a good review. In the future, we will take great care to become Astar Hotel that will satisfy our customers in all aspects. Thank you.
I liked how the hotel was very close to the airport as well as the city hall. It was easy to get around from the hotel. I wish that they had coffee in the room and that there was more parking spaces.
Verified traveller
Stayed 8 nights in Jul 2021
Response from General Manager on 11 Aug 2021
Hello. I am Hong Seong-oh, general manager of Astar Hotel.
Thank you for using our Astar Hotel and leaving a good review. Our hotel provides black tea and green tea, and the parking space is not only in the underground parking lot but also in the ground parking lot on three sides, and a total of 80 cars are available. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
Second time staying here and love this hotel. Great bargain for the cleanliness and overall stay. Super polite staff and very decent/good breakfast buffet considering the cost. It’s a fairly new hotel (under a decade old) with a convenience store linked to it in case you wants snacks or a drink.
Sara
Stayed 1 night in Feb 2021
Response from General Manager on 18 Feb 2021
Hello, I'm Hong Seong Oh, the general manager of Astar Hotel.
Thank you for using our Astar Hotel and leaving a good review. In the future, we will pay close attention to making Astar Hotel more satisfying for you in all aspects. Thank you.
Clean and spacious with new facilities and great value for money.
Verified traveller
Stayed 2 nights in Feb 2020
Response from General Manager on 25 Feb 2020
Hello, I'm Hong Seong-oh, general manager of Astar Hotel.
Thank you for using the Astar Hotel and for leaving us a good review. We will try to be an Astar Hotel for you to enjoy. Thank you.
Jeju city is pretty uninspiring but if you need to stay there, this hotel is good value and very clean. It’s near the bus station for those using public transport. The staff are quite formal and don’t speak a lot of English but tried to help us. The rooms are nice, hot spring area is basically just an expensive place to take a shower but the breakfast buffet is excellent.
Verified traveller
Stayed 1 night in Feb 2020
Response from General Manager on 25 Feb 2020
Hello, I'm Hong Seong-oh, general manager of Astar Hotel.
Thank you for using the Astar Hotel and for leaving us a good review. We will try to be an Astar Hotel for you to enjoy. Thank you.
8/10 Good
Verified traveller
Travelled with family
6 Feb 2020
Liked: Cleanliness
the hotel rated as 4.5 stars but its a bit old but handy location with a convenience store at the hotel.
Verified traveller
Stayed 2 nights in Jan 2020
Response from General Manager on 8 Feb 2020
Hello, I'm Hong Seong-oh, general manager of Astar Hotel.
Thank you for using the Astar Hotel and for leaving us a good review. Your comments will be very helpful to others. We will continue to research and work hard to become the Astar Hotel where customers can use. Thank you.
6/10 Okay
Verified traveller
Travelled with family
7 Jan 2020
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Jan 2020
Response from general manager on 12 Jan 2020
안녕하세요 아스타호텔 홍성오 총지배인입니다. 저희 아스타호텔을 이용해 주시고 좋은 이용후기를 통하여 격려해 주셔서 진심으로 감사드립니다. 앞으로도 고객님들이 더욱 더 편안하게 이용할 수 있는 호텔이 될 수 있도록 지속적으로 유지 관리해 나갈 것을 약속드립니다.
Spacious and clean room, many restaurants around the area.
Su
Stayed 3 nights in Dec 2019
Response from General Manager on 26 Dec 2019
Hello, I'm Hong Seong-oh, general manager of Astar Hotel.
Thank you for your valuable time at Astar Hotel. We will continue to work hard to become the Astar Hotel where customers can enjoy the hotel more comfortably in the next time. Thank you.
Room is spacious even with 3 comfortable beds. Bathroom is also spacious with modern toilet seat bidet. Cleaners do a wonderful job of cleaning our room Everyday. Short 7mins walking distance to the Jeju intercity bus terminal makes our travelling around Jeju very convenient. Personally, I dislike the centrally controlled aircondition because the hotel disabled the cooling function and switched all to heating only when weather turned chilly and I had to sleep near the open window to stay cool. This is at no fault of the hotel since it’s common in all hotels when weather turns cold. They did turn on the aircon function for our room when the other rooms at our section were not occupied, to which I am pleasantly surprised and grateful of their thoughtfulness. Overall, it’s an excellent hotel to stay.
Verified traveller
Stayed 3 nights in Nov 2019
Response from General Manager on 21 Nov 2019
Hello, I'm Hong Sung Oh, the general manager of Astar Hotel.
Thank you for using Astar Hotel and leaving a good comment. In the future, we will continue to work hard to make the Astar Hotel a comfortable place for If you have a chance to come to Jeju again, I hope you can join us at the Astar Hotel. Thank you.
Hotel is nice and clean. Staff is helpful. Close to the airport and hop on hop off tour bus. Highly recommended.
Huong
Stayed 2 nights in Oct 2019
Response from General Manager on 21 Nov 2019
Hello, I'm Hong Sung Oh, the general manager of Astar Hotel.
Thank you for using Astar Hotel and leaving a good comment. In the future, we will continue to work hard to make the Astar Hotel a comfortable place for Thank you.
Hello, I'm Hong Sung Oh, the general manager of Astar Hotel.
Thank you for visiting the Astar Hotel and leaving a good comment. In the future, we will continue to make the Astar Hotel more comfortable for you. Thank you.
Hello, I'm Hong Sung Oh, the general manager of Astar Hotel.
Thank you for using Astar Hotel and leaving a good comment. If you have a chance to come to Jeju again, I hope you can join us at the Astar Hotel. Thank you.
It’s convenient to access sights around especially to bus terminal and many restaurants around.
Anita
Stayed 5 nights in Sep 2019
Response from General Manager on 6 Oct 2019
Hello, I'm Hong Sung Oh, the general manager of Astar Hotel.
Thank you for using Astar Hotel and leaving a good comment. In the future, we will continue to manage and strive to make the Astar Hotel comfortable for you. Thank you.
Room is quite spacious. It has all the amenities required by a traveller including a gymn though we didnt use it. Nearby is fried chicken outlet Chicmczip which serves nice food. There's also a bakery Tous les Jour which has yummy cakes which we got for celebrating a birthday.
Chris
Stayed 3 nights in Sep 2019
Response from General Manager on 16 Sept 2019
Hello, I'm Hong Sung Oh, the general manager of Astar Hotel.
Thank you for using Astar Hotel and leaving a valuable comment. We will continue to manage and work hard to make it more comfortable for you. Thank you.
This property was very clean and modern. Very close to the airport and a convienent store
David
Stayed 2 nights in Aug 2019
Response from General Manager on 26 Aug 2019
Hello, I'm Hong Seong-oh, general manager of Astar Hotel.
Thank you for visiting our Astar Hotel. In the future, we will continue to manage and strive to make it an Astar Hotel that you can be satisfied with. Thank you.
Staff was so helpful and great English. Macaroons at cafe next door were amazing. This hotel said they didn't allow food to be delivered there- maybe because of the attached restaurant? Not sure.
Verified traveller
Stayed 4 nights in Aug 2019
Response from General Manager on 12 Aug 2019
Hello, I'm Hong Seong-oh, general manager of Astar Hotel.
Thank you for using the Astar Hotel and leaving a good review. For the safety of guests, Astar Hotel is closed to outsiders, and food delivery service is prohibited for the purpose of maintaining food hygiene and room cleaning from outside food. I look forward to seeing you at the Astar Hotel next time. Thank you.