Great location near to CiWalk, a nice happening shopping mall. Hotel staff were really courteous and helpful. Breakfasts spread was good. Large and spacious room. Only downsides were bath shower water was weak, no hot water only warm and sometimes cold water only, faulty tap - bathroom problems. Bedsheets, comforters, towels are old and worn out, and not well cleaned. Also, housekeeping "forgot" to make up our room one day though we were out the whole day! We got back late in the evening and had to ask for fresh towels, etc.
However, overall would still rate this hotel as excellent, thanks mainly to the extremely friendly and helpful reception and banquet staff.
MF from Kuala Lumpur
Aston Tropicana Hotel and Plaza is superbly located in the heart of Bandung on the famed Cihampelas allows easy access to …More
My stay was very enjoyable and I have gotten all the help I need from the hotel staffs, particularly from Pamela who is a pretty lady and always ready to give me a sweet smile and provide the required assistance. However, there were 2 hiccups before and after I checked into this hotel. First, I was given email confirmation of airport transfer provided but it failed to come and I have to take a cab myself which cost IDR55000. No explanation was given but only apologies from Pamela when I demanded to see the staff who confirmed my airport transfer. Second, I booked this hotel with breakfast included but I was told otherwise. Upon investigation, it was a mistake made by the hotel helpdesk. If both hiccups came from the same person or hotel helpdesk, he/she/they will need to be more alert and improve on their quality of work and services!
We arrived at Bandung at the afternoon, so tired and want to have a rest as soon as possible, but the traffic at Jalan Cihampelas (location of this hotel) was so packed and busy. Need almost 1 hour from Jalan Setiabudi to this hotel.
The staff was helpful and friendly, room already prepared when we (at last) reach this hotel.
Parking lot is quite few, we must park at the basement corridor and leave the key to the front office, so they can move our car when another car in the basement want to go out.
Breakfast served at the parking lot, under the tent. The food was not good and very few choice.
At the end of our visit, the staff refuses to print an invoice for us. They said when we booked via online company (ag*da, expedia, etc), they can't make any invoice, what a weird policy.
But this hotel is clean. Hot water & WiFi are also good.
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