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Reviews of Shangri-La Jakarta

5 out of 5
Shangri-La Jakarta
Kota BNI, JL. Jend. Sudirman Kav. 1, Jakarta, Jakarta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 384 out of 568 reviews" "
Rating 8 - Good. 142 out of 568 reviews" "
Rating 6 - Okay. 31 out of 568 reviews" "
Rating 4 - Poor. 7 out of 568 reviews" "
Rating 2 - Terrible. 4 out of 568 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vladimir

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
One of the best hotels we’ve stayed in, we’ve been to over 50 countries. The hotel is gorgeous, fitness center is the best with free weights, and all the equipment you need.. and then the sauna, steam room, cold plunge.. we had an unbelievable stay! Thank you!
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Apr 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Paul

Stayed 3 nights in Mar 2024
Response from Hotel Management on 19 Apr 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Greg

Stayed 4 nights in Feb 2024
Response from Hotel Management on 25 Mar 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 Good

Wafi

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms.
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Mar 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extreme glamour. Gorgeous lavish rooms, an unthinkable continental breakfast, and impressively large lounge and pool grounds. There are tennis courts, a 24 hour gym, and there was live music in the lounge both nights we were there. The biggest surprise for me was the spa -- there's a full nordic spa circuit that is free to use, complete with hot tub, cold plunge, sauna, and steam room. Service was the best I've experienced. Absolutely worth the money.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 1 Mar 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Zoe, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and so friendly I couldn’t fault them
Stayed 2 nights in Feb 2024
Response from Hotel Management on 23 Feb 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Emi in the breakfast restaurant brought me a ginger tea for my cough that was super nice
Stayed 1 night in Dec 2023
Response from Timothy Wright General Manager on 26 Dec 2023
Dear Paul,Thank you for sharing your review.I am glad to know that our overall service has made your stay a pleasant one. We appreciate your recognition of Emi. I am sure she will be proud to read your compliment.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

6/10 Okay

Mustafa

Stayed 1 night in Dec 2023
Response from Timothy Wright General Manager on 2 Jan 2024
Dear Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Shuhao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Timothy Wright - General Manager on 23 Nov 2023
Dear Shuhao,Thank you for sharing your review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Nadiem

Liked: Cleanliness, staff & service, property conditions & facilities
It was a return trip after many years and good to see Shangri-la has kept it's standards for good service and personalized hospitality.
Stayed 1 night in Nov 2023
Response from Timothy Wright - General Manager on 17 Nov 2023
Dear Nadiem,Welcome back to Shangri-La Jakarta and thank you for your kind feedback.I am glad our colleagues' services have made a positive and lasting impression on you.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

firmansyah Luasan

Stayed 1 night in Oct 2023
Response from Timothy Wright - General Manager on 13 Nov 2023
Dear Firmansyah,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Gautam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay at Shangri La. would definitely recommend.
Stayed 3 nights in Oct 2023
Response from Timothy Wright - General Manager on 17 Oct 2023
Dear Gautam,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Timothy Wright - General Manager on 17 Oct 2023
Dear Stephane,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Dhiraj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place with fantastic staff all across
Excellent service made me feel like at home and welcomed
Stayed 3 nights in Oct 2023
Response from Timothy Wright - General Manager on 12 Oct 2023
Dear Dhiraj,Thank you for choosing Shangri-La Jakarta as your preferred hotel in the city.I am glad to know our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 Good

Phillip, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out with their services however during my stay the hotel was so busy that food options weren’t always replenished in time, sometimes not at all during breakfast.
Stayed 4 nights in Jul 2023
Response from Timothy Wright - General Manager on 7 Aug 2023
Dear Phillip,Many thanks for acknowledging our colleagues. We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for consideration and further action.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service very friendly and checked on us to see all ok.
Stayed 4 nights in Apr 2023
Response from Timothy Wright - General Manager on 18 Apr 2023
Dear Lorraine,Many thanks for your kind review.I am glad to know our overall services have made your stay with us a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

robert

Always good
Stayed 4 nights in Mar 2023
Response from Timothy Wright - General Manager on 27 Mar 2023
Dear Robert,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back on your next visit soon.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Dudley, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was impeccable, the grounds were impeccable, and the service was impeccable. The Shangri-La lived up to it's reputation. It was a great convention hotel.
Stayed 1 night in Mar 2023
Response from Timothy Wright - General Manager on 20 Mar 2023
Dear Valued Guest,Thank you for sharing your kind review.I am glad to know our colleagues' services and overall facilities have made a positive and lasting impression on you.I look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Shangri-la
Well maintained hotel. Staff as friendly and helpful as always. The only complaint is the location. The hotel is centrally located, but the area is not very walkable. You will have to rely on taxis to get to the mall nearby.
Stayed 7 nights in Mar 2023
Response from Timothy Wright - General Manager on 13 Mar 2023
Dear Valued Guest,Thank you for sharing your review.I am glad to know colleagues' services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Ann

Stayed 1 night in Mar 2023
Response from Timothy Wright - General Manager on 6 Mar 2023
Dear Ann,Thank you for sharing your review.I am glad to know our overall services and facilities have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Helena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for the meetings we had. Everyone was so helpful. Great breakfast buffet!
Stayed 6 nights in Feb 2023
Response from Timothy Wright - General Manager on 27 Feb 2023
Dear Helena,Thank you for sharing your kind review.I am glad to know our overall service and food quality have made your stay a memorable one.We look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and service. The breakfast has everything you can imagine
Stayed 4 nights in Feb 2023
Response from Timothy Wright - General Manager on 16 Feb 2023
Dear Martin,Thank you for your kind review.I am glad to know our colleagues' services and breakfast quality have made your stay with us a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Jul 2022
Response from Timothy Wright, General Manager on 1 Aug 2022
Dear Fawaz, Thank you for sharing your kind review. I am happy to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest, and we look forward to welcoming you again in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

umbu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2022
Response from Timothy Wright, General Manager on 8 Jul 2022
Dear Umbu, Thank you for sharing your kind review. I am glad to know our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Irmak

Stayed 1 night in Jun 2022
Response from Timothy Wright, General Manager on 30 Jun 2022
Dear Irmak, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. I look forward to welcoming you again with us soon. With Best Regards, Timothy Wright General Manager

10/10 Excellent

ilyas

Stayed 1 night in Jun 2022

6/10 Okay

VALERIE TRICIA WHAY MEIN

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent hotel located close to the CBD. Nevertheless extremely dated. For a few more dollars, there are newer hotels (e.g. the Four Seasons). It’s an okay stay if you’re not fussy.
Stayed 4 nights in Jun 2022
Response from Timothy Wright, General Manager on 14 Jun 2022
Dear Valerie, Thank you for sharing your review. I do regret that some of our facilities did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. We look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Muhammed Muhriz, Jakarta

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are really well organized and very attentive to the guests.
Stayed 2 nights in May 2022
Response from Timothy Wright, General Manager on 9 Jun 2022
Dear Muhammed Muhriz, Thank you for sharing your kind review and I am proud to know that our colleagues' services have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to having you back in the future. With Best Regards, Timothy Wright General Manager

8/10 Good

Yasutaka

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience during the stay.
Stayed 3 nights in May 2022
Response from Timothy Wright, General Manager on 12 Jun 2022
Dear Yasutaka, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and I look forward to welcoming you back with us soon. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Bettylinda

Stayed 2 nights in May 2022
Response from Timothy Wright, General Manager on 29 May 2022
Dear Bettylinda, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Agung

Stayed 2 nights in May 2022
Response from Timothy Wright, General Manager on 19 May 2022
Dear Agung, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Dinesh

Stayed 3 nights in May 2022
Response from Timothy Wright, General Manager on 15 May 2022
Dear Dinesh, Thank you for sharing your review. I look forward to welcoming you back to Shangri-La Jakarta very soon. With Best Regards, Timothy Wright General Manager

10/10 Excellent

doosuek, kyungnam

Stayed 1 night in Mar 2022

6/10 Okay

Natty

Stayed 1 night in Feb 2022
Response from Timothy Wright, General Manager on 16 Feb 2022
Dear Natty, Thank you for your review. However, I do regret if some of our services did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. I hope we would have the chance to welcoming you back and change your impression of our hotel. With Best Regards, Timothy Wright General Manager

8/10 Good

Muslim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family
My favourite hotel since 1995 since i was a teenager until now, i love everything about this hotel, the suite room, the mango pudding, caramel pudding and kue putu mayang (3 years ago they served delicious putu mayang at lunch), several years ago there was a horse in their garden my child love it, good for family, but unfortunately last time we stayed here we didn't get an extra bed, family hotel should provide more extra bed, thank you
Stayed 1 night in Dec 2021
Response from Timothy Wright, General Manager on 3 Feb 2022
Dear 145ekaj, Thank you for sharing your review. Our aim is to create a home away from home for our guest and I am proud to read that our room and food qualities have clearly made a lasting impression on you. We appreciate your feedback on the extra bed. The extra bed is available upon request with our reservation team. It is a pleasure to have you as our guest, and we look forward to welcoming you back to Shangri-La Jakarta in the near future. With Best Regards, Timothy Wright General Manager

10/10 Excellent

Rahmat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Markus Christ, General Manager on 7 Dec 2021
Dear Rahmat, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 Excellent

konosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2021
Response from Markus Christ, General Manager on 17 Nov 2021
Dear konosuke, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you back as our guest and we look forward to welcoming you again in the future. With Best Regards, Markus Christ General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2021
Response from Markus Christ, General Manager on 18 Oct 2021
Dear Michael Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

6/10 Okay

Joseph V

Travelled with group
Disliked: Staff & service, property conditions & facilities
A dated property
The hotel property is aged and in serious need of an upgrade. The rooms were a bit sharply, the bed uncomfortable.
Stayed 2 nights in Sep 2021
Response from Markus Christ, General Manager on 11 Oct 2021
Dear Joseph V, Thank you for sharing your review. I do regret that our hotel quality did not meet your expectation during your stay with us. We always strive to maintain our quality and your feedback is surely valuable for our improvement. I hope we would have the chance to welcoming you back and change your impression of our hotel. With Best Regards, Markus Christ General Manager

10/10 Excellent

Fiqi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Markus Christ, General Manager on 19 Jul 2021
Dear Fiqi, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 Excellent

Ebke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I had an amazing stay at Shangri-la jakarta. Everything is as I expected and more from a Shangri-la hotel. Love the friendliness of the staff, view from the room was amazing, love the breakfast at satoo restaurant! Top notch! All facilities are impeccable and felt luxurious.
Stayed 1 night in Jun 2021
Response from Markus Christ, General Manager on 21 Jun 2021
Dear Ebke, Thank you for sharing your review. I am glad to know that our colleagues’ services, breakfast quality, and overall facilities have made your stay a memorable one. It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future. With Best regards, Markus Christ General Manager

10/10 Excellent

YUSAK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Markus Christ, General Manager on 17 May 2021
Dear YUSAK, Thank you for sharing your review. I am glad to know that our overall service and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Extremely dissapointed
We were extremely dissapointed for the service and cleanliness of the room. We request for kids package, and the potty they provide was not clean, the seal of shampoo and soap was broken, the cup for in room dining was not covered.. and when my kids jump on the bed we can spot the dust easily on the air.
See 3 cups on the left
Stayed 2 nights in Apr 2021
Response from Markus Christ, General Manager on 10 May 2021
Dear Valued Guest, Thank you for sharing your review. Please accept my sincere apologies if our service and cleanliness of our room and amenities did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. I hope we would have the chance to welcoming you back and change your impression of our hotel. With Best Regards, Markus Christ General Manager

10/10 Excellent

Lizandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal
Excellent service
Stayed 3 nights in Apr 2021
Response from Markus Christ, General Manager on 15 Apr 2021
Dear Lizandro, Thank you for sharing your review. I am glad to know that our overall services have made your stay an excellent one. I look forward to welcoming you back on your next visit. With Best Regards, Markus Christ General Manager

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Markus Christ, General Manager on 7 Apr 2021
Dear Wendi, Thank you for sharing your review. I am glad to know that our overall service and facilities have made your stay an excellent one. I look forward to welcoming you back on your next visit. With Best Regards, Markus Christ General Manager

8/10 Good

Henny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Markus Christ, General Manager on 30 Mar 2021
Dear Henny, Thank you for sharing your review. I am glad to know that our overall service and facilities have made your stay an excellent one. I look forward to welcoming you back on your next visit. With Best Regards, Markus Christ General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Top quality stay as usual. Always maintains its brand of good value
Stayed 5 nights in Dec 2020
Response from Markus Christ, General Manager on 13 Jan 2021
Dear Valued Guest, Thank you for sharing your review. I am glad to know that our overall service has made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 Excellent

Yunita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Markus Christ, General Manager on 11 Jan 2021
Dear Yunita, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a memorable one. I am looking forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Markus Christ, General Manager on 20 Nov 2020
Dear Valued Guest, Thank you for sharing your review. I am glad to know that our overall facilities and services have made your stay a pleasant one. I look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager

10/10 Excellent

SANYOG

Stayed 1 night in Nov 2020
Response from Markus Christ, General Manager on 23 Nov 2020
Dear Sanyog, Thank you for sharing your review. I am glad to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Markus Christ General Manager