Front of property

Reviews of Ashley Wahid Hasyim Jakarta

4 out of 5
Ashley Wahid Hasyim Jakarta
Jalan K.H. Wahid Hasyim No. 73-75, Gondangdia, Menteng, Jakarta Pusat, Jakarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 235 reviews" "
Rating 8 - Good. 104 out of 235 reviews" "
Rating 6 - Okay. 15 out of 235 reviews" "
Rating 4 - Poor. 4 out of 235 reviews" "
Rating 2 - Terrible. 4 out of 235 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Giovanny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did stay for 2 nights, the hotel's location is easily walk from MRT/Sarinah. The staff are friendly and helpful, they also allowed us to check in 1hr earlier. We did ask for new towel because there is cigarette smell on the towel and they changed quickly with the fresh new towel. Overall is good stay at Ashley Hotel
Stayed 2 nights in Mar 2024
Response from Joko Haryanto on 26 Apr 2024
Dear Mr/Mrs. GiovannyWarm greetings from Ashley Jakarta Wahid .We appreciate for the review that has given and happy to know your delightful experience with us.We’re always happy to welcome you back here.Regards,Joko HaryantoHotel Manager

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joko on 29 Jan 2024
Dear Mr AmmarThank you for your review. As we are dedicated to deliver an excellent service, we are happy to hear that our colleagues went extra mile to ensure your stay was a memorable one. Your recognition of our efforts are very encouraging and will certainly empower our colleagues to strive for the best every day. We look forward to welcoming you again for another perfect stay. Best Regards,Joko HaryantoCluster Hotel Manager

8/10 Good

TEO

Stayed 3 nights in Oct 2023

8/10 Good

jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good location.
Stayed 4 nights in Sep 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to mall
Stayed 5 nights in Sep 2023

8/10 Good

Shung Hing

Business traveller
Liked: Cleanliness, staff & service
No privacy room
I was assigned the room at level1 just on the same courtyard of the meeting building, many people pass-by in the morning and talking outside my window...
Stayed 3 nights in May 2023

8/10 Good

jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facilities is very useful and unique
Stayed 2 nights in Feb 2023
Response from Levy on 14 Apr 2023
Dear Jimmy,Thank you for taking the time to share your stay experience at Ashley Wahid Hasyim Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We would like to share your happiness with our team as we take pride in providing good service and hospitality.We thank you again for your valued patronage and look forward to welcoming you back at our Hotel.Yours sincerely,Levie Raymon MichaelOperation Manager

10/10 Excellent

Panmeline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Ashley
The stay was amazing! Thanks to leona whom have prepared the room very nicely for check in. We have good food nearby as well! I will stay in Ashley again. I wish the breakfast have more western choices :)
Stayed 3 nights in Jan 2023
Response from Levy on 18 Jan 2023
Dear Panmeline,Thank you for taking the time to share your stay experience at Ashley Wahid Hasyim Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We would like to share your happiness with our team as we take pride in providing good service and hospitality. Especially to our Guest Service Officer, Leony, who had demonstrated such an excellent service to you during the stay with us.Your constructive feedback about our breakfast variety shall be delivered to our restaurant team where they can find the best solution possible to improve our breakfast varieties and qualities as well. Hopefully, in near future we could improve and leverage our breakfast to satisfy our diverse guest.We thank you again for your valued patronage and look forward to welcoming you back at our Hotel.Yours sincerely,Levie Raymon MichaelOperation Manager

8/10 Good

Mayadi bin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Very convenient to get around too.
Stayed 2 nights in Dec 2022
Response from Levy on 7 Jan 2023
Dear Mayadi bin,Thank you for taking the time to share your stay experience at Ashley Wahid Hasyim Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We would like to share your happiness with our team as we take pride in providing good service and hospitality.We thank you again for your valued patronage and look forward to welcoming you back at our Hotel.Yours sincerely,Levie Raymon MichaelOperation Manager

6/10 Okay

Leonard

Stayed 2 nights in Aug 2022

10/10 Excellent

Akhmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sangat nyaman. Very rexommended. 1. Lokasi strategis 2. Bangunan dan lingkungan bersih 3. Kamar sangat nyaman dan bersih 4. Kasur sangat sangat empuk, nyamaaaan banget 5. Cek in cek out cepat Overall aemua baguuusssss Hal yang perlu ditingkatkan : varian sarapan kurang banyak. Heheh
Stayed 1 night in Jul 2022

10/10 Excellent

Birtan

Stayed 1 night in Jul 2022

8/10 Good

Rosadli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in May 2022

10/10 Excellent

IIN

Stayed 1 night in Feb 2022
Response from Eko Kurniawan on 18 Feb 2022
Dear Iin Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eko Kurniawan Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Eko Kurniawan on 18 Feb 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eko Kurniawan Hotel Manager

10/10 Excellent

gabor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location nice safe area lovely staff clean hotel comfy place good for business and short vacay
Stayed 1 night in Oct 2021
Response from Eko Kurniawan on 22 Oct 2021
Dear Gabor, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eko Kurniawan Hotel Manager

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m so glad! Stayed in Ashley, and love the employees and always polite and friendly! Good area and easy to go anywhere. See you next time .
Stayed 16 nights in Sep 2020
Response from Pipin W on 7 Oct 2020
Dear Ruth, Thank you for the wonderful review. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight. Best Regards, Pipin W Hotel Manager

8/10 Good

N, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended for those solo or couples to stay in this hotel.
Stayed 1 night in Feb 2020

6/10 Okay

Christopher

Liked: Cleanliness, room comfort
Better options available
I was generally unimpressed with the service and overall condition of the hotel. The bed was comfortable. However, I think I’ll try other comparable options in the neighborhood in the future.
Stayed 3 nights in Feb 2020

10/10 Excellent

MeriamHagen, Jakarta Indonesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel location is convenient in the heart of the town. The Hotel room is very clean and modest. The Hotel staff very friendly and professional.
Stayed 1 night in Feb 2020
Response from Pipin W on 19 Feb 2020
Dear MerianHagen, Thank you for sharing your lavish experience staying with us. It certainly makes our day to know that you enjoyed everything we had to offer. Having you as our guest was a pleasure for us and your happiness will be definitely shared to our team. I am sure they will be happy and take it as motivation to serve better. All of us are looking forward to welcome you in the near time. Kind Regards, Pipin W Hotel Manager

2/10 Terrible

Dominique

Business traveller
Disliked: Cleanliness, staff & service
Well you all better check the pillow blood splatter, matress blood and urine stains
Stayed 4 nights in Feb 2020

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2020

8/10 Good

Akhmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Pipin W on 15 Jan 2020
Dear Akhmed, Thank you for the feedback. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight. Sincerely, Pipin W Hotel Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable modern hotel in central Jakarta
New modern hotel. Central location. Good breakfast Good wifi.
Stayed 2 nights in Dec 2019
Response from Pipin W on 20 Dec 2019
Dear Anthony, Thank you for the wonderful review. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight. Best Regards, Pipin W Hotel Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Pipin W on 13 Dec 2019
Thank you for the wonderful review. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight. Regards, Pipin W Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front reception staff were most helpful.
Stayed 2 nights in Nov 2019
Response from Pipin W on 25 Nov 2019
Dear Ashley Guest, Thank you for the wonderful review. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight. Best Regards, Pipin W Hotel Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2019
Response from Pipin W on 25 Nov 2019
Dear Ashley Guest, Thank you for the perfect score and ringing endorsement of our day to day efforts. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight. We hope we could see you again in the near time. Regards, Pipin W Hotel Manager

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Pipin W on 25 Nov 2019
Dear Stephanie, Thank you for the wonderful review. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight. We hope to see you again in the near time. Best Regards, Pipin W Hotel Manager

10/10 Excellent

Puziana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Pipin W on 25 Nov 2019
Dear Puziana, Thank you for your perfect score. We are pleased to know that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. I look forward to sharing your lavish praises with my team as we take pride in our mission in providing moments of delight. We are looking forward to have the pleasure of serving you in the near time. Best Regards, Pipin W Hotel Manager

8/10 Good

Sumnah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy. Walking distance to other facilities Enjoy our short stay
Stayed 2 nights in Oct 2019
Response from Pipin on 29 Oct 2019
Dear Sumnah, Thank you for taking your time to write us review. Our strategic location serves as the perfect standing point for exploring Jakarta. We are located in the down town which is close to restaurants, shopping malls, offices building, train stations and museums. We are delighted to know that you enjoyed your short stay in Ashley Hotel Wahid Hasyim. I do hope that we will have the pleasure of welcoming you back again soon. Best Regards, Pipin W Hotel Manager

8/10 Good

Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Pipin on 4 Nov 2019
Dear Kam, Thank you for scoring us. It sound like you enjoyed everything we had to offer. We are very pleased that you had a great stay with Ashley Jakarta Wahid Hasyim. We strive to provide a seamless experience to all guests. Your kind remarks have been shared with our team members. We do hope that we will have the pleasure of welcoming you back again soon. Best Regards, Pipin W Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay at a good price. The breakfast they offer was great and also the rooms are really nice and comfortable.
Stayed 9 nights in Oct 2019
Response from Pipin on 29 Oct 2019
Dear Ashley Guest, Thank you for choosing to stay with us. It is wonderful to hear that we have earned ourselves a fan of the hotel, and that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Your compliments will be relayed as it is comments like yours that encourage us to go above and beyond for our guests. All of us are looking forward to have another chance to welcoming you again. Best Regards, Pipin W Hotel Manager

10/10 Excellent

LUZ A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Very nice hotel in Jakarta, very stylish and the staff are very friendly.
Stayed 4 nights in Oct 2019
Response from Pipin on 29 Oct 2019
Dear Luz, We are happy to learn of your amazing experience with us, and that all aspects of our hotel have exceeded your expectations. I look forward to sharing your lavish praises with my team, as we take pride in our mission in providing moments of delight for our guests. My team and I look forward to welcoming you back to Jakarta. Your Sincerely, Pipin W Hotel Manager

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay at Ashley
Overall is good but the pillow is too thick & not able to replace thinner type at once till 2nd night. Besides, not many guests like the breakfast just it is very localilized. Service is excellent.
Stayed 3 nights in Sep 2019
Response from Pipin W on 9 Oct 2019
Dear Chan, Thank you for taking your time to write us a valuable feedback. Besides we are happy to hear that you had a pleasant stay, it is with regret to hear that your recent stay fell short of your expectation and we sincerely apologize. Please be assured that this is certainly not the legendary standards we uphold and trainings have been stepped up as a priority. All of us are looking forward to have the chance to welcome you again. Best Regards, Pipin W Hotel Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible deal!
For the price, this hotel is a really good deal. The rooms are very comfortable and well-accoutered. The breakfast buffet, while not the best on the planet, is very good, with a nice mix of continental and Indonesian cuisine. This is a good "business hotel", with clean and comfortable rooms. It is very well situated close to dining and other attractions in Jakarta. I would definitely stay here again.
Stayed 3 nights in Sep 2019
Response from Pipin W on 18 Sept 2019
Dear George, Thank you for sharing your wonderful stay with us. We are glad and proud to know that our service and product met your intention. It was a pleasure to have you as a guest. Our highest priority is our guests' comfort because we know that our guests' comfort is the key to a great stay and the key to keeping our guests happy. Please do let us know if you are ready to come back as we are already exited to see you again. Sincerely, Pipin W Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Pipin W on 10 Sept 2019
Dear Ashley's Guest, Thank you for giving us perfect score. We are proud to know that you enjoyed our service and product. We strive to provide a seamless experience to all guests. Having you as our guest was a pleasure to us. We do hope that we will have the pleasure of welcoming you back again soon. Sincerely, Pipin W Hotel Manager Ashley Jakarta Wahid Hasyim

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to monument and malls. Good size comfortable rooms, clean, cable TV (HBO etc). Big buffet breakfast. Self service laundry room which was a bonus.
Stayed 2 nights in Jul 2019
Response from Pipin W on 15 Aug 2019
Dear Valued Guest, Thank you for writing us review. Our strategic location serves as the perfect standing point for exploring Jakarta. We are pleased to know that you had a great stay with us. We believe comfortable bed and clean room are essential for all travelers, therefore we pay serious attention to deliver these aspects well. Our free self service laundry room is dedicated as our excellent facilities for our guest. We are glad to know that you found it useful for you. We hope we can serve you again in the future. Look forward to welcoming you back. Pipin W Hotel Manager Ashley Jakarta Wahid Hasyim

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

KOGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Convenient location, good service
Location is very convenient, common areas are spacious and good for meetings, and the breakfast spread is very good. The room was a bit small, but comfortable enough. Service personnel were quite responsive and helpful. And the price was right.
Stayed 4 nights in Jul 2019

6/10 Okay

Lankeswaran

Liked: Cleanliness
Disliked: Staff & service
Okay hotel
The room that was given didn’t match what was suppose to be given. However one of the managers helped me out and changed my room on the second night.
Stayed 5 nights in Jul 2019
Response from Pipin on 25 Jul 2019
Dear Lankeswaran, Thank you for choosing Ashley Jakarta Wahid Hasyim. We apologize for any inconveniences caused by the unavailability of your requested room type. We appreciate your genuine feedback by bringing this issue to our attention, a reminder to review our room blocking procedure better. Hope we can serve you again in the future. Look forward to welcoming you back. Pipin W Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Great hotel experience
Stayed 2 nights in Jul 2019
Response from Pipin on 25 Jul 2019
Dear Sir/Madam, Thank you for sharing your experiences staying in Ashley Jakarta Wahid Hasyim. We are happy to read that you like our product and services. The team and I hope we can serve you again in the future. Look forward to welcoming you back. Pipin W Hotel Manager

10/10 Excellent

Thesis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Pipin on 25 Jul 2019
Dear Thesis, Thank you very much for sharing your experiences staying in Ashley Jakarta Wahid Hasyim. We are happy you like our products and services. We hope we can serve you again in the future. Look forward to welcoming you back. Pipin W Hotel Manager

8/10 Good

murray

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Pipin W on 27 May 2019
Dear Murray Thank you for giving us a review. We are happy that you have found amazing stay with us. We hope to be able to read or hear from you if there is anything that must be improved. Thank you once again for choosing Ashley as your preference stay in Jakarta, we look forward on welcoming you back to Ashley. Sincerely Pipin W hotel Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable and room was clean. Service was also prompt especially when we asked to fix the reception for the television. Although there was a faint drain smell coming from the toilet but i guess it can't really be helped. Overall, it was good!
Stayed 2 nights in May 2019
Response from Pipin W on 21 May 2019
Dear Guest I would like to take this opportunity to thank you for taking the time to write a review on further to your experience at Ashley Hotel Jakarta. We are really pleased to hear that the service provided by our associates had a very positive impact during your stay and please be assured that your compliments will be shared with the team. It is our pleasure to have you here with us, i wish we get a chance to serve you again on your next trip to Jakarta! Sincerely Pipin W Hotel Manager

2/10 Terrible

J

Business traveller
Disliked: Staff & service
Your laundry system is no good. 2days no return. And even I requested many times no body bring laundry
Stayed 1 night in May 2019
Response from Pipin W on 13 May 2019
Dear J Thank you for your time and to share with us your recent stay at Ashley Hotel Indonesia. I’m sorry you had such an unpleasant memory on your recent stay at Ashley Hotel. We do apologies for the inconvenient. I know how frustrating this must be. However we thank you for your feed back and i will investigate and pass it along to the management. Thank you once again, i hope we get a chance to serve you again better on your next trip to Jakarta. Looking forward to welcoming you back here. Sincerely Pipin W Hotel Manager

10/10 Excellent

Siti Kalsom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place & I will come again
Stayed 1 night in Apr 2019
Response from Pipin W on 30 Apr 2019
Dear Siti Thank you for giving us a review. We are happy that you like to stay in Ashley. We work hard to provide the best services to the guests. We hope to be able to read or hear from you if there is anything from us that must be improved. Thank you once again for choosing Ashley as your preference stay in Jakarta, we hope to see you again very soon! Sincerely Pipin W Hotel Manager

10/10 Excellent

Fazil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice . Location is good . Hotel very clean. Enjoy staying there
Stayed 2 nights in Apr 2019
Response from Pipin W on 30 Apr 2019
Dear Fazil Thank you for your time and to share your feed back with us. Im so happy to read that you have found Ashley Hotel is great by the location, clean hotel and the staff are nice and helpful to you. We are very happy that you feel enjoy staying with us. We really wish to serve you again in the near future. Please do let us know, if there is anything that we could do for you in the future. Looking forward to welcoming you back here. Sincerely Pipin W Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the scent at the lobby and lift. Place was nice and clean
Stayed 2 nights in Apr 2019
Response from Pipin W on 12 Apr 2019
Dear Guest I would like to thank you for your great comment! I will passed along your praises to all our front desk. We hope you and your family had an excellent stay in Ashley Hotel. Im happy to read that you like the scent and as well the cleanliness. It was a pleasure to have you in our hotel. I wish we could serve you again on the future! We look forward to welcoming you back here. Sincerely Pipin W Hotel manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and i like the ambiance
Stayed 2 nights in Apr 2019
Response from Pipin W on 8 Apr 2019
Dear Guest Thank you for staying with us and for your kind review. I Would like to thank you we were delighted to be your chosen hotel during your recent stay. Ashley location is a perfect location for a business occasion or stay cation in central Jakarta. Please do not hesitate to let us know if there is anything that we could do in the future. We look forward to welcoming you back here. Sincerely Pipin W Hotel Manager