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Reviews of OYO Townhouse Inn Jacksonville near Little Rock Air Force Base

3 out of 5
OYO Townhouse Inn Jacksonville near Little Rock Air Force Base
2110 John Harden Drive, Jacksonville, AR

Reviews

6.0
Rating 10 - Excellent. 69 out of 291 reviews" "
Rating 8 - Good. 54 out of 291 reviews" "
Rating 6 - Okay. 50 out of 291 reviews" "
Rating 4 - Poor. 43 out of 291 reviews" "
Rating 2 - Terrible. 75 out of 291 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brent

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management are rude and unprofessional.
Stayed 2 nights in May 2024

6/10 Okay

Christy

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Cary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dirty and rooms laminate flooring which is very loud. Bedding and even shower curtain had several cigarette burns.
Stayed 2 nights in Feb 2024

4/10 Poor

Henry

Stayed 1 night in Jan 2024
Response from Lisa on 2 May 2024
Hi, Henry! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

8/10 Good

Zhariyae

Stayed 3 nights in Dec 2023
Response from Ammy on 3 May 2024
Hi, Zhariyae! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Annie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Marissa

Liked: Staff & service, property conditions & facilities
Decent quick stay
When checking in, night staff (woman) was super friendly and quick! Bed wasn’t the most comfortable and morning staff (older ethnic man) wasn’t very friendly at all. The room was NOT thoroughly cleaned AT ALL!! towels looked dirty and werent properly stocked. Used dirty socks from a perilous stay were found in the room. Shower was great and the hotel is good for a quick unexpected overnight stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great staff!
Stayed 1 night in Oct 2023

4/10 Poor

josiah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horrible. It was dirty- stains on the walls, the floors, the beds. Mold on the ceilings. They'll deny it's mold. Tried at least changing rooms to find the same thing. I just ended up going to a different hotel. Not worth what they charged me. I will be seeking a refund.
Stayed 1 night in Oct 2023

4/10 Poor

MATTHEW

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low price is enticing, but I wouldn’t recommend it
Very bad location, very poor facility. Parking lot was always full of homeless folks, some benign, others very mentally ill. Saw the police come several times over the two weeks I was there. My sheets were only changed once, in my last week there, with sheets and a comforter that were full of cigarette burns. Facility’s pictures were either doctored or taken in a very flattering light, because it was very gross and filthy. Signage from when it was a Motel 6 was still installed on parts of the building. Absolutely none of the entrances except the front entrance worked. A dog peed in the stairwell the first night I was there and the pee never got cleaned the entire time I was there. One night a random person I didn’t know was knocking on my door furiously for several minutes. Sometimes they forgot to replace the towels they took away. The staff always parked at the front entrance so there was never room for guests to load or unload their vehicles. Walls were paper thin; could hear other guests loudly talking on their phones and dogs barking virtually all night. Overall, a very unpleasant experience, but I guess at $36 a night, I really shouldn’t have been surprised. On a positive note, the staff was always exceptionally nice.
Stayed 14 nights in Oct 2023

2/10 Terrible

Cathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty nasty nasty
I didn’t stay at all. My family and I literally walked in and walked out. It was supposed to be a non smoking hotel smoke fumes were everywhere. Holes were in the wall covered by Tape. Sheets and covers were soiled badly. Tub was nasty.
Stayed 1 night in Oct 2023

6/10 Okay

Irene, El Paso

Travelled with partner
Liked: Staff & service, property conditions & facilities
Would I sleep here if I had a baby or a toddler? No. Was it fairly priced to accomodate my husband and I to crash one night to recover from driving all day during our road trip? Yes. Shower was very nice though.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Irene! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

6/10 Okay

Canaa

Disliked: Property conditions & facilities
Stayed 20 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Canaa! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to switch rooms as AC didn’t work , overall not clean at all
Response from Eva on 13 Oct 2023
Hi, Robert! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like my stay very dirty and getto
Stayed 7 nights in Jul 2023
Response from Eva on 13 Oct 2023
Hi, Christopher! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth!!
Well for starters I reserved a king bed and when I got there to check in one wasn't available so I ended up having to pay more for a room with 2 queen beds. Also the place was filthy. There were stains and holes all over the walls, tub was disgusting and floors were sticky. Bed and bedding were terrible. Would not recommend to my worst enemy.
Stayed 1 night in Sep 2023
Response from Joey on 11 Sept 2023
Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OYO Jacksonville AR
The room was GREAT people nice. Had wanted a room with to beds but that wasn't available.. Offered us a KING which worked out GREAT. Bathroom was large and easy to use I am in a wheelchair. Will definitely stay their again.
Stayed 2 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Diana! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Eva

4/10 Poor

Crystal

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Made me pay extra $5 cash since i booked through expedia
Stayed 1 night in Aug 2023
Response from Joey on 11 Sept 2023
Apologies for the inconvenience caused, Crystal! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

Keyana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is rude and of no help whatsoever! Couldn’t use key card to get back in room anytime we left smh.
Stayed 2 nights in Jul 2023
Response from Eva on 11 Sept 2023
Sorry for the hassle you faced, Keyana! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like
Stayed 2 nights in Jul 2023

2/10 Terrible

Lenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Lenny! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

Jordan

Disliked: Cleanliness, property conditions & facilities
Response from Eva on 25 Jul 2023
Hi, Jordan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

10/10 Excellent

Danetta

Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Glad to see that you have rated us super, Danetta! Hope to serve you soon with an even more happening stay. Regards, Eva

6/10 Okay

Patricia

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Patricia! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

6/10 Okay

Moniecea

It was nice
Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Moniecea! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Brian! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

4/10 Poor

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I do not recommend
The website showed a pool. There was no pool. There was no breakfast. The beds were hard. The pillows were small and flat. At least the room was clean. We were asked to leave at 8am.
Stayed 1 night in Jun 2023
Response from Maria on 26 Jun 2023
Sorry for the inconvenience, Belinda! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

2/10 Terrible

michael

Stayed 1 night in Jun 2023
Response from Joey on 21 Jun 2023
Hi, Michael! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

2/10 Terrible

Christa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the dirtiest hotel I have ever been too. We had to plunge our own toilet if that tells you anything. When WE couldn’t get it we were switched to a new room that was hot, floors were sticky and just felt horrible. With us checking in a midnight and the 5 hour drive we had, we were tired and ready for sleep so we stayed one night. On all reviews I do, I try my best to be honest and this is it.
Stayed 2 nights in Jun 2023
Response from Ava on 7 Jun 2023
Hi, Christa! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Dewi on 21 Jun 2023
Hi, Joshua! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi

2/10 Terrible

Jim

Stayed 1 night in Jun 2023
Response from Barbara on 26 Jun 2023
Hello, Jim! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was super clean bed very comfortable
Stayed 2 nights in May 2023
Response from Ammy on 24 May 2023
Hi, Gary! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Darryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Allen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ava on 19 Apr 2023
Hi, Allen! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Won't stay there again
Stayed 1 night in Apr 2023
Response from Barbara on 12 Apr 2023
We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

8/10 Good

Shannon

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The accommodating staff made up for the lack of cleanliness, for sure. We got a great deal and felt like we got what we paid for. We booked here in a pinch so we couldn’t complain much. The staff really did make our stay so much less stressful and helped solve our weird problems that came up.
Stayed 2 nights in Apr 2023
Response from Joey on 12 Apr 2023
Hi, Shannon! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

4/10 Poor

Tiawanna

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The people were ok but the room was dirty and old.
Stayed 1 night in Feb 2023
Response from Barbara on 20 Feb 2023
Hi, Tiawanna! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in and check right out dog doo foo on floor room smelled like dogs comfort dirty etc. Was not in toom for 1 minute!!!!!!unbelievable!!!!
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb 2023
Apologies for the problems you had faced, Lisa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

John

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, John! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk lady was nice and checking in was easy. However, the floors in our room were dirty. There was a pile of dust and debris behind the bathroom door. The parking lot was littered with trash and had what appeared to be a used condom (did not go in for a close up). There were quite a few unsavory looking individuals going in and out of the motel. The police rolled through frequently patrolling, which usually indicates that this area is prone to illegal activities. There was no hot water in the morning when we were getting ready to leave. Check out was at 11am yet housekeeping was banging on the door 45 minutes beforehand. I would not recommend this place at all. You get what you pay for.
Stayed 1 night in Dec 2022
Response from Barbara on 9 Jan 2023
Hello, Jessica! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most awful stay unless final option
This place is awful. The vent in the bathroom was disgusting. It had mold on the vent, the outlets were cracked and broken. The mini fridge was dinged and chipped. The bathroom had no toilet paper to which I called the front office and they asked me to come down and get it and their response was “I guess they just didn’t put any in there” you guess they didn’t just do their job??? Don’t stay here unless it’s a final resort
Stayed 1 night in Oct 2022
Response from Ammy on 7 Nov 2022
Apologies for the problems you had faced, Robert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Michael

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
Hi, Michael! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you are looking to stay somewhere, don’t let it be here. The only good thing about it was the concierge who worked the afternoon. There are unsavory people obviously living there and a female does not feel safe.
Stayed 1 night in Oct 2022
Response from Ammy on 7 Nov 2022
Hi, Stephanie! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The staff appear to have charged me twice, in different amounts, on the same night which is hopefully still being addressed for resolution. Two nights, another guest had dogs that began barking at 2am which did not appear to be handled effectively. On the last night there was a domestic altercation somewhere in the building at 5am that was not addressed at all. The room obviously had water damage with a section of the ceiling sagging and what appeared to be mold in another section. The dresser in the room was falling apart,the refrigerator made so much noise that it had to be unplugged, and the TV remote had no back on it for the batteries. The owner/manager did not appear to understand the complaints made and kept avoiding taking any responsibility.
Stayed 6 nights in Oct 2022
Response from Ammy on 7 Nov 2022
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Ammy on 4 Nov 2022
Thanks for the positive rating, Amanda! Hope to welcome you again soon. Regards, Noah

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
It was okay for price
Front desk didnt go by total price . she rounded up to highest dollar. Not a big deal but its sneaky. Room was okay but not the nicest. Was quiet but not the cleanest. Hair was in freezer and holes in walls.
Stayed 1 night in Oct 2022
Response from Ava on 19 Oct 2022
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Can’t beat it for the price
Stayed 3 nights in Oct 2022
Response from Ava on 19 Oct 2022
Hey Paul! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava

10/10 Excellent

Sourikhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Excellent love it . Very clean
Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim