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Reviews of Travelodge by Wyndham Jackson

2 out of 5
Travelodge by Wyndham Jackson
901 Rosehill Drive, I-94 and Elm Street, Jackson, MI

Reviews

6.0
Rating 10 - Excellent. 133 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 218 out of 1002 reviews" "
Rating 4 - Poor. 167 out of 1002 reviews" "
Rating 2 - Terrible. 205 out of 1002 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Grady

Liked: Cleanliness
It was very nice there . No complaints
Stayed 2 nights in Apr 2024

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Travellodge exceeded my expectations!! For a budget friendly hotel it's one of the best.. Always friendly and helpful staff!! The room was neat, clean and with what i believe are new linens and towels.. Definitely my 1st choice for future stays!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Since the room ended up being up stairs and they had no others, they were EXCELLENT! The owner went above all to make it workable and wonderful and I’ll just say, I’d stay here again in a heartbeat! The staff were super friendly and helpful and I am VERY THANKFUL! God is so good to me and used these folks to be a real blessing!
Stayed 2 nights in Apr 2024

6/10 Okay

Carol

Disliked: Staff & service, amenities, property conditions & facilities
The idea that I have to give a $25.00 deposit to be sure we didn’t steal a towel or washcloth or have smoked in room. I have never been asked to give a deposit after I have paid for room in full. Also when I checked out I had to wait for someone to go and check to be sure nothing was missing
Stayed 3 nights in Apr 2024

6/10 Okay

Tarrah

Disliked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

SUSANTA

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower in the room did not work. Staff in premise offered shower from nearby room, so somehow managed for 1 night stay. Will request property management to check for working condition of basic amenities like shower before letting customer check in.
Stayed 1 night in Mar 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs some money spent to repair and clean up the guest rooms .
Stayed 1 night in Mar 2024
Response from Gurv Singh on 21 Mar 2024
Hello miss JacquelineThank you for choosing travelodge of jackson for your host hotel, we have noted your concern and appreciate your feedback.Respectfully,Travelodge Management

4/10 Poor

Khalil

Business traveller
Disliked: Staff & service
Because of Expedia, I was waiting two hours to get my room, bcs they told m that the hotel ddnt get paid by Expedia , and this s not my fault , my card was charged,
Stayed 1 night in Feb 2024
Response from Gurv Singh on 21 Mar 2024
Dear Mr KhalilThank you for your feedback, as explained upon check in expedia had a glitch in their system preventing your prepaid reservation to be charged in our system. Thank you for choosing a different mode of payment for your check in, expedia has returned the room charge they had collected for you. Once again apologies for the inconvenience upon check in.Respectfully,Travelodge Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Gurv Singh on 27 Feb 2024
We're glad you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gurv Singh on 27 Feb 2024
We're glad you enjoyed your stay and look forward to seeing you again soon.

2/10 Terrible

Michaella

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I first got to the hotel at 6 pm with my 1 year and 4 year old. I was told I had to pay a deposit fee I was unaware of. Since I booked over Expedia. I had to cancel one of the nights I was going to stay to use for the deposit. They also pointed in the wrong direction of where our room was and I had to go around looking for at least an hour.i went to check out and I guess the manager of the store was singing and dancing and was completely ignoring me. I was standing there for a while until I addressed her and asked if she was busy since she was sitting at the desk singing and dancing… I was then later told that because my hair color stained the towels they would be keeping my deposit. Many people have colored hair and I have never had a problem with it before since it’s come right out with bleach and they have white towels for that reason. Anyways I was not happy about any of it.
Stayed 2 nights in Feb 2024
Response from Gurv Singh on 27 Feb 2024
Hello Michaella,Thank you for staying at the Travelodge. Every hotel has a deposit policy either through a credit card or through cash. We would have not kept the deposit if our product was not damaged. Hope you understand.

2/10 Terrible

Katie

Disliked: Staff & service
As a single woman i only stayed one out of the two nights. Didnt feel safe at all
Stayed 2 nights in Jan 2024
Response from Gurv Singh on 27 Feb 2024
Hello Katie,Thank you for staying at the Travelodge, I'm sorry you felt that way. We have a 24 hour front desk staff as well as houseman that walk around the property 24 hours a day. We are a safe and family friendly hotel.Best Regards,Management

10/10 Excellent

Morgandeja

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gurv Singh on 27 Feb 2024
We're glad you enjoyed your stay and look forward to seeing you again soon.

2/10 Terrible

Micheal

Stayed 2 nights in Jan 2024
Response from Gurv Singh on 27 Feb 2024
We're sorry you did not enjoyed your stay, we hope that you can give us another try.

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2023
Response from Gurv Singh on 27 Feb 2024
We're glad you enjoyed your stay and look forward to seeing you again soon.

6/10 Okay

Joshua

Stayed 1 night in Dec 2023
Response from Gurv Singh on 27 Feb 2024
We're glad you enjoyed your stay and look forward to seeing you again soon.

6/10 Okay

Verified traveller

It is what it is stayed 2 nights had no serious problems not the cleanest but overall was a good stay also the pub n grill cheeseburger was so great !!
Stayed 2 nights in Dec 2023

2/10 Terrible

stanislav

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Braxton

Travelled with group
Disliked: Staff & service
Ugh
Took forever to get someone to check us cuz they were outside smokin. Then they wanted a deposit which they take off instantly but takes up to 5-7 days to get it back
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Security deposit scammers!!! Be ware.
Hotel was outdated and worn down but fine for the price. Biggest issue was not getting my security deposit back.
Stayed 1 night in Nov 2023
Response from Gurv Singh on 23 Nov 2023
I do apologize for the inconvenience, I have taken a look at your stay. While I am sorry you had a bad experience your deposit was returned Sir. If you wish to discuss this further you can call the hotel and my front desk manager Stephanie can speak with you.

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall value and comfortable room
Very good service from the staff, decent amenities; clean room, comfortable bed, eatery and bar in the hotel, and overall excellent value, with the only drawbacks being the lack of an elevator and the hotel's location very close to an interstate where vehicle traffic can be heard
Stayed 2 nights in Nov 2023

2/10 Terrible

Tom

Business traveller
The cheeseburger from Pit Stop was the only good thing
Stayed 1 night in Nov 2023

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Xavier

Travelled with partner
For the money it’s perfect
Stayed 1 night in Oct 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

sue

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smell of room. Shower clogged up Saturday morning still there after we left Sunday morning. Told staff. But nothing was done while we were there, couldn't take shower Sunday morning. Stayed there before and was good but it's really was a bad stay. Get home and i have bite marks all over me.
Stayed 2 nights in Oct 2023

4/10 Poor

james

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a dirty hotel without a coffeemaker in my room, when you pay $60 for a room, this is what you get, dirty room, no coffee maker, and people sitting outside their room, you get the idea...
Stayed 1 night in Oct 2023
Response from Gurv Singh on 23 Oct 2023
I apologize that your experience wasn't the best.

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gurv Singh on 23 Oct 2023
I apologize that your experience wasn't the best, we hope to see you again and show you a better experience with us at Travelodge.

8/10 Good

Gino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good price.
Response from Gurv Singh on 23 Oct 2023
I was glad to hear that the staff was friendly and you had a good experience with us, we hope to see you again in the future.

8/10 Good

Wanda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room has all that was needed at a reasonable price
Stayed 2 nights in Sep 2023
Response from Gurv Singh on 23 Oct 2023
We appreciate your response on your visit, thank you for a great review and we hope to see you again in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price easy to locate
Stayed 2 nights in Sep 2023
Response from Gurv Singh on 23 Oct 2023
Thank you for your review, we appreciate it and hope to see you again in the future.

8/10 Good

Tom

Liked: Staff & service, room comfort
Good value
It's fine for the price. Convenient, easy access location 👍
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Joseph H.

Liked: Cleanliness, staff & service
Clean. Not fancy. Ok, basic accommodation.
Stayed 1 night in Sep 2023

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant and the room was better than I expected due to a recent renovation. The hotel is in a location that worked well for me. It took an extra phone call to get the $50 security deposit credited back to my account, but the hotel staff was polite and friendly and helped remove the fee from my credit card.
Stayed 1 night in Aug 2023

6/10 Okay

Joel

Stayed 1 night in Sep 2023

6/10 Okay

james

Travelled with group
The Wi-Fi sucked had to go to buffalo wild wings to get Wi-Fi. never saw an ice machine :( you have to pay a 50 buck safety deposit. be warned !
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok
Staff likes to over share a bit- and it felt more like renting a room from an outdated low income apartment complex for a night- but the room seemed clean. The price was low, so expectations were set low also.
Stayed 1 night in Aug 2023

8/10 Good

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price and the location. I did not like that I was given a room facing the highway, a little noisy
Stayed 1 night in Aug 2023

2/10 Terrible

Seth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nasty place for the price wont ever go to any Travelodge ever agin
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Its a $60 a night hotel, nothing else to say.
This place is older and run down/needs tons of maintenance. The employees were nice, and very friendly. Lots of spanish speaking folks hanging around like they lived there. Room was cleanish, the stairs leading to our floor from the outside were a death trap and should be condemned. Overall, i wished we stayed elsewhere.
Stayed 1 night in Aug 2023

10/10 Excellent

Vicki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, it was pleasant and restful. Vicki
Stayed 2 nights in Aug 2023

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
The carpets were old and smelly.. The power went out, I was not offered another room to shower.. the female staff were very rude, no refund or discounts given.. old benches outside.. they should have adult swimming hours..
Stayed 2 nights in Aug 2023

2/10 Terrible

Richard

Travelled with family
Disliked: Staff & service
We showed up to find out the hotel cancelled our reservation due to over booking and were left looking for another room for the night Not a good start to the weekend
Stayed 1 night in Aug 2023

2/10 Terrible

Alicia

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property was mouldy and dirty. There was hair in the tub, and the walls/ceiling were literally falling off in chunks and then patched on top of. But you also get what you pay for.
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice, and parking was easily assessable.
Stayed 1 night in Aug 2023

2/10 Terrible

Dodie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property gave our room away and we were left without lodging. Pictures on website also are not current of property conditions on the outside. Cannot speak of rooms as they gave ours away. Based on the outside appearance of the property, it was probably a blessing in disguise that they gave our room away.
Stayed 1 night in Aug 2023

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service