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Reviews of Hotel Santa Hill

Hotel Santa Hill
Tepebasi Refik Saydam Cad. No:14-16, Beyoglu, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 72 reviews" "
Rating 8 - Good. 31 out of 72 reviews" "
Rating 6 - Okay. 10 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 8 out of 72 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff.
Stayed 2 nights in Jul 2021
Response from Santa Hotel Team on 21 Jul 2021
Dear AMHAD. Thank you so much for your opinion.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2021

10/10 Excellent

Melissa, Antalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
This is a great little hotel adjacent to the big hub of activity in the city. Convenient for just about everything you want to do and close to many, many restaurants.
Response from Engin EZGIN Hotel Manager on 2 Jul 2016
Dear Melissa, We like to thank you very much for your reservation through hotes.com. and also for your stunning pointing, it was a great pleasure for us to host you here at Hotel Santa Hill. You made my Hotel Santa Team a great power and made them proud with your review for our following guest, we try evertime to give the best sevice to our values guest aways. Hope to host you in a close time again. Warm Regards and many thanks In Behalf Of Hotel Santa Hill

10/10 Excellent

Parisa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so kind and helpful specially Shahin who speaks English as well as Turkish. He helped us to have a comfort stay and also helped us to have our transportation with cheapest price and fastest way. He also arranged our breakfast half an hour sooner than usual to make sure we reach our flight.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location
The staffs were so nice and the breakfast was also good

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Better options closer to Taksim for similar price
Ok place for an overnight but quite dated and tired. Also, 10 - 15 min walk to main bar and restaurant area as there is nothing close to the hotel to get a meal or have a drink

8/10 Good

Hector, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value for money!
We really enjoyed our stay at Santa Hill; it was quite easy to get there from Taksim Square (10-15 minutes walk) and they immediately checked us in. The room was spacious enough for both of us, and we even had a balcony! Our room was in the top floor, where ceilings are low, particularly in the shower which was a bit incovenient for me, but still managed to get a nice warm shower (pressure was not great, but we managed!) Breakfast doesn't have such a great variety, but it is filling and there are some good local products. We were most impressed by the service in the hotel; we didn't require much, but everyone seemed eager to help even if there was a bit of a language barrier.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jesus iriarte, Monterrey, mx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Clean Staff friendly and helpful Room nice Good ubication

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Close to walk the shops to Taksim square, just make sure you walk the right way so check at the front desk.

4/10 Poor

Fernanda, Canada

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
beside a highway!
The hotel service is very good and helpful, but the hotel doesn't really have a very good location. First, the taxi had a really hard time finding the hotel, and it was because it was in th other side of the highway. The hotel is located in the Taxim area, but having to cross such a busy street right after you leave the hotel is highly unpleasant. I wouldn't come back.

6/10 Okay

pravin

Liked: Cleanliness, property conditions & facilities

8/10 Good

Pez, Australia

Liked: Staff & service, room comfort
Great boutique hotel
Very comfortable, close to everything
Response from ilhan Mustu on 2 Aug 2014
Thank you

10/10 Excellent

Jake, Smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
Good!
Response from ilhan Mustu on 2 Aug 2014
thank you for your rewiew.you will wellcome again

8/10 Good

MMK, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Staff !!!!!!!!!!!!
It was great, besides getting the type of room correct ( which I noticed is the norm in Turkey ) everything else was GREAT. The staff is very nice and friendly / very helpful with info and needs.
Response from ilhan Mustu on 2 Aug 2014
THANK YOU YOU WİLL WELLCOME AGAİN

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing hotel
We have stayed in many hotels in Istanbul over the years and this is by far the most disappointing. For the price, it is not good value. The staff were reasonably friendly and the rooms were clean, but the beds were very hard, the shower leaked, the AC unit didn't work and at night if the constant airplane noise didn't keep you up (which the hotel can't help) then the thin walls and wailing cats will. The location wasn't bad - it was near Taksim so good shops and restaurants abound. There are better hotels in Istanbul so shop around for a better value hotel.
Response from ilhan Mustu on 15 Nov 2014
Thank you for your reviews

8/10 Good

P Datta, USA

Liked: Cleanliness, staff & service, room comfort
Cute and Convenient
Rooms were clean and the Staff was extremely friendly. The front desk manager could speak English but the rest not so much. Everyone was very helpful in calling cabs, giving us sightseeing pointers and responded quickly to any requests. The hotel is close to Taksim Square and has lots of restaurants within 10 minute walking distance. Good choice for a family...
Response from ilhan Mustu on 12 Jul 2014
Thank you for your gut reviews about our hotel.See you in next visit to İstanbul

6/10 Okay

Claire Dib, Lebanon

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
nice location
it was the first visit to Istanbul , nice stuff , good experience of the general manager , very helpful

8/10 Good

muhammad, cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
very good service

8/10 Good

Mazen, lebanon

Liked: Cleanliness, staff & service, room comfort
Recommended
good location : 7-10 minutes walk from taksim; 3 minutes by car nice room colors( gold) heating system could be better especially that it was freezing in istanbul breakfast not bad but could be more rich check in at 12 so They kept my luggage at the lobby after 12

8/10 Good

Jane, London

Liked: Cleanliness, staff & service, room comfort
Hotel Sante Hill
A brief but enjoyable stay at the Sante Hill. The taxi driver had trouble finding it, even with the address, but as later experience proved, Istanbul taxi drivers have trouble finding most places. The welcome was very warm and friendly and the room lovely, the only issue I had was there wasn't a bright enough lamp to see to put my 'face' on,( we were there for a wedding so thought I should make an effort!). Didn't sample the breakfast so can't comment on that and some people might find the fact that the 'bathroom' is really just a partitioned area in the room with panels that don't go all the way up to the ceiling, a bit off putting noise wise!!!!! maybe not ideal for a first romantic weekend away. It didn't bother us though, (is that a good or a bad thing I wonder????) If I was going back to Istanbul I would certainly stay at the Hotel Santa Hill again.

6/10 Okay

Jo

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Santa hill
Average Hotel, very clean though. If your in istanbul, want to stay in taxim area and use your hotel just to sleep then its perfect... a bit loudy, since its on main road... will use it again if i have to stay in taxim area, however for same price i will definetly get much better in other area

10/10 Excellent

Vedat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Ramazan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel war voll und ich wurde in das Nachbar Hotel geschickt was Katastrophal war. NIE WIEDER!!
Stayed 6 nights in Oct 2023

4/10 Poor

Olivier

Disliked: Cleanliness, property conditions & facilities
Je ne recommande pas cet hôtel ...
Personnel sympathique sauf un collaborateur malhonnête qui a supprimé le petit déjeuner le jour de notre arrivée alors qu'il était inclus dans le séjour . Par ailleurs il a fallu discuter fortement pour avoir une chambre qui correspondait à peu près à celle payée . Hôtel non recommandé
Stayed 7 nights in Oct 2023

2/10 Terrible

Ugur

Stayed 1 night in Oct 2023

6/10 Okay

WONHEE

Stayed 3 nights in Oct 2023

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gökhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Santa Hill on 29 Sept 2023
sizi ağırlamaktan onur duyduk efendim,saygularımızla

10/10 Excellent

MERVE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Santa Hill on 4 Sept 2023
Sizleri ağırlamaktan onur duyduk

6/10 Okay

Moustafa

Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Ozan

Stayed 1 night in Nov 2021
Response from emrah on 19 Dec 2021
ozan bey verdiğini puan için çok teşekkür ederiz.

2/10 Terrible

FIRAT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel 100 lira bile etmez kohne eski püsku bir otel rezalet rezalet
Stayed 1 night in Jul 2021

10/10 Excellent

Merve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Santa hill on 20 Jun 2021
Çok teşekkür ederiz sizi memnun ettiysek ne mutlu bize inşallah en yakın zamanda görüşmek üzere hoşçakalın

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Allgemeine Beschreibung
Wir sind ein Nacht geblieben, die Zimmer ist groß aber die Möbel sind alt und die Handtücher sind sehr alt und die Lampen wärent an sind die geben ein komische u störende Geräusche und die Fenster über die Hauptstraße sind undicht kann man nicht ruhig schlafen u Badewanne ist klein
Response from Engin EZGIN Hotel Manager on 2 Jul 2016
Sehr Geehrte/r Gast, Wie danken Ihnen vielmals für Ihre kommentar und für Ihre wertvoe zeit. Sie haben geschrieben das unsere möbe alt sind, ja Sie haben recht, unsere möbel sind antiquitäten und sind wircklich sehr wertvoll, viele von unseren gästen mögen es sehr gerne. Die lampen in den zimmer machen leider keinen gereusch, wen Sie gereusch machen, warum haben Sie es währent Ihrer unterkunft nicht gesagt? Die handtücher in allen zimmer sind leider sehr neu und werden seit 4 moneten gebraucht. Für die Deutschen gäste kann das gereusch von der hauptstrasse unangenehm sein, wiel deutsche gäste sehr empfindliche ohren haben. Sie haben im zentrum von einer stadt mit 18 milyonen einwohner gewoht, und denke das Sie es nicht gewöhnt sind. Hoffentlich bei Ihrer nähsten reise das wir Ihnen einen sehr ruhen zimmer von der hinteren seiten geben können. Danke Ihnen Vvelmals für Ihre reservation und hoffe Sie wieder als gast zu sehen und zu wirten im Hotel Santa Hill. In Namen Von Hotel Santa Hill Team

8/10 Good

Eric, stuttgart

Liked: Staff & service
Ideal gelegenes Hotel 10 min zum Zentrum
Sehr nettes Personal sehr Hilfsreich 10 min zum Zentrum vom Taxim Zimmer mit Klimaanlage sehr sauber gutes Ambiente
Response from Engin EZGIN Hotel Direktor on 2 May 2016
Sehr Geehrter Herrn Eric, Wir danken Ihnen vielmals für Ihre zeit und für Ihre grosse bewertung hier auf der expedia seite, es gibt uns echt grossen power für unsere neuen gäste die und wählen werden. Wir haoofen Sie wieder als gast zu sehen im hasue und zu wirten wie Ihr eihenes zu hause. Herzlich Grüsse In Namen Des Hotel Santa Hill Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
O pior até hoje
O hotel é extremamente antigo e mal cuidado. O gerente grosseiro. Cheguei um dia no hotel e ele me disse que eu não havia pago o hotel, pediu meu cartão de crédito e inseriu na máquina com um determinado valor e pediu que eu colocasse a senha. Me recusei pois já havia pago a mais de 1 mês. Então ele ficou nervoso e começou a gritar que meu cartão não tinha mais limite disponível, etc etc. Um verdadeiro absurdo e falta de preparo profissional. Não volto e não recomendo.

8/10 Good

Ahmad jal, الامارات

Liked: Cleanliness, staff & service, property conditions & facilities
نسيبا للسعر ممتاز
الطاقم متعاون جدا ولطيف الفطور جيد الموقع راااائع لكن العيب الوحيد سماع الازعاجات من الغرف الاخرى نسيبا للسعر جيد

8/10 Good

Mohamed amine, Fes maroc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A voir
Tres bon service ,petit dej pas Mal ,pas loin de la Place taksim ,a conseiller

6/10 Okay

Hakan

Liked: Cleanliness, staff & service

8/10 Good

Gülgün, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hervorragendes Preis-Leistungsverhältnis
Sehr hilfsbereites Personal,freundlich und zuvorkommend. Vielen Dank Fatih, Can, Sahin,... Auch ein Lob an die 2 Putzfrauen. Kleines, aber ansprechendes Frühstücksbuffet. Das Zimmer war sehr geräumig und in gutem Zustand. Wir waren bereits das zweite Mal in diesem Hotel. Istiklal Caddesi ist nur wenige Gehminuten entfernt.

10/10 Excellent

Adel, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top
Så fint og skøn hotel. Top på alt. Morgenmaden er ikke det bedste.men fint hvis man ikke er kræsen.

8/10 Good

Alejandro

Liked: Cleanliness, room comfort

8/10 Good

KAAN, bursa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yeterli kalite ve konfor
istanbul seyahatlerinde bundan sonraki ilk tercihim olacak bir hotel. oda aynen fotoğraflarda olduğu gibi. kahvaltı son derece tatminkar. yatak ve nevresimler rahat ve kaliteli. Personel ilgili ve ölçülü.

10/10 Excellent

Teemu, Kajaani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loistava hinta-laatusuhde
Santa Hillin hinta-laatusuhde on lyomaton. Hotelli on kaikin puolin ok ja hinta todella edullinen. Suosittelen kaikille paitsi lapsiperheille ja liikuntaesteisille. Navigointi esim. lastenkarryn kanssa on hieman hankalaa hotellissa ja hotellin ymparistossa.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
좋기도 나쁘기도
직원은 친절했습니다. 이스탄불에서 안좋은일이 있었는데 그걸알고 방도 더 좋은곳으로 업그레이드해주고... 아침도 종류는작지만 맛은괜찮아요. 다만 이불이 상당히 지저분해서 찝찝했고 탁심광장에서 거리가 좀되서 캐리어끌고가기 매우힘든... 길도 지저분 울퉁불퉁... 큰길가라 몇번오가면 찾긴쉬워요

6/10 Okay

Colin Sewedo

Liked: Cleanliness

10/10 Excellent

Ibraim, Fellbach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eine Klasse für sich.
Es war sehr sauber .. Der Service war nett und immer hilfsbereit 1A ;-) die Zimmer waren sehr schön dekoriert