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Reviews of Hotel Blue Istanbul - Special class

3 out of 5
Hotel Blue Istanbul - Special class
Binbirdirek Mahallesi, Dizdariye Cesmesi Sokak No:49, Istanbul, Istanbul

Reviews

6.8
Rating 10 - Excellent. 173 out of 614 reviews" "
Rating 8 - Good. 183 out of 614 reviews" "
Rating 6 - Okay. 77 out of 614 reviews" "
Rating 4 - Poor. 47 out of 614 reviews" "
Rating 2 - Terrible. 134 out of 614 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Alban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those prices is great
Stayed 2 nights in Jan 2022

6/10 Okay

Rasidat

Travelled with family
Stayed 6 nights in Feb 2020

2/10 Terrible

Mohammed

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
experience
I didn’t stay as when arrived they tell we can’t have your reservation but no rooms available and we can offer you other rooms in different hotels!!!
Stayed 1 night in Sep 2019

10/10 Excellent

Mohamad haitham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place and very nice staff. ❤😍
Very nice staff especially Mr Ahamad and ME ISMAEL. Comfort hotel .
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was perfect always smiling and helps u More time to clean rooms
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location is very good! Staff is trying hard! Very friendly! Very good for the price!
Stayed 5 nights in May 2019

2/10 Terrible

Majid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019

10/10 Excellent

Omar, USA Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it very nice hotel and very and comfortable
Stayed 7 nights in Oct 2018

4/10 Poor

Raafi, London

Disliked: Staff & service, property conditions & facilities, room comfort
Not good hotel, its location is very bad,
the staff not very friendly, the economy room was in the basement, they did not have room for my booking so I was sent to another hotel near by, luckily that hotel was a bit better, cleaner and closer to the main road but still was given a room in the basement with no window, it should say this details about the economy room in the expedia website so people can decide if they want it or choose higher level room. the worse part was made to feel like unwanted by some staff as I was coming from another hotel.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Hotel staff were quite abrupt upon arrival, the main manager wanted to upgrade our room on arrival for an extra 10€ per night, we refused. He then went down to an extra 5€ per night, we refused that and just wanted the room we had booked. He explained that our room was in the basement and didn’t have a window- which it did. The room was great. This was not a warm welcome. He then blanked us each day- rude.
Stayed 5 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel close to old city.
Hotel located close to main sightseeing places. Very attentive and friendly personnel.
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad booking
Booked hotel and paid a week earlier when I reached hotel they have no room and they accommodate different hotel after 2 hours of discussion around 2 in the morning which was very bad room I was so tired and no choices of earlier mornings.
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there was few think not working i ask them many time but they didnt fix them
Stayed 2 nights in Dec 2017

2/10 Terrible

mehrdad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Sir or Madam; Really bad atmosphere, I went there directly from airport, they said that you have reserved, but we don't have empty room. give back my money. best
Stayed 1 night in Dec 2017

2/10 Terrible

dridi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very disappointed
WORST HOTEL no pillow no cover no towel prison do not believe the good review i m so disappointed so angry so sad i got this third hotel on expedia after 2 worst hotel, to get a night sleep a rest in a room to get my airplane tomorrow i find twin bed with no bedded sheet no cover no couette no pillow this room doesn't contain anything i used my hoody as pillow but i got neck ache i on night feel so cold i did not find cover to cover my body i spent the night cold with neck ache body pain , i didn't find any towel any kind of towel small at least , nothing i dry my hand on my clean clothes terrible no heating no cleaning no towel no cover no pillow nothing in this room just you pay for a mattress which not confortable why i paid i lose my money for a garbage room better i stand up in the airport all night than this room, plz expedia do something i m saying the full truth here so please do not get what i get and pay a room that look like prison, the prison better may be.... and when you asked him why there is nothing he said that the economic room!!!!! if you paid economic room you got cover and pillow at least but i used my hoody as pillow and my jacket as cover i was so cold all night i got cold and cough i came tired and late that s why i dont have the power to look for another room be far from this hotel how this hotel can treat people like that after you took a room you paid you enter to take a rest you find nothing!!!!!nothing how they consider this room or a hotel!!!!!
Stayed 1 night in Dec 2017

2/10 Terrible

karim, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL no pillow no cover no towel JAIL!!
WORST HOTEL no pillow no cover no towel prison do not believe the good review i m so disappointed so angry so sad i got this third hotel on expedia after 2 worst hotel, to get a night sleep a rest in a room to get my airplane tomorrow i find twin bed with no bedded sheet no cover no couette no pillow this room doesn't contain anything i used my hoody as pillow but i got neck ache i on night feel so cold i did not find cover to cover my body i spent the night cold with neck ache body pain , i didn't find any towel any kind of towel small at least , nothing i dry my hand on my clean clothes terrible no heating no cleaning no towel no cover no pillow nothing in this room just you pay for a mattress which not confortable why i paid i lose my money for a garbage room better i stand up in the airport all night than this room, plz expedia do something i m saying the full truth here so please do not get what i get and pay a room that look like prison, the prison better may be.... and when you asked him why there is nothing he said that the economic room!!!!! if you paid economic room you got cover and pillow at least but i used my hoody as pillow and my jacket as cover i was so cold all night i got cold and cough i came tired and late that s why i dont have the power to look for another room be far from this hotel how this hotel can treat people like that after you took a room you paid you enter to take a rest you find nothing!!!!!nothing how they consider this room or a hotel!!!!!
Stayed 1 night in Dec 2017

2/10 Terrible

JAMES-MARMONT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXIOTATIOM
EPlOTATION Financily lying the booking cancelled had to find new hotel on first night. Went back changed Money to stay, Breakfast gave food poisoning NO HYGIENE STANDARDS. Bad for your Health DON'T EVER USE. No water kettle or toletareys.
Stayed 5 nights in Nov 2017

2/10 Terrible

Cam, World Traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE!!
There are way better options. I wouldn't recommend staying in this area and never book in this hotel. Stressful, awkward, awful welcome to Istanbul. The manager was rude and aggressive. He had a fight with his colleague over my reservation in Expedia in Turkish. I was concerned and confused. The second guy just left the building mad. The first guy told me there were no more rooms available for the rate I had booked and payed and I had to pay 50% more if I wanted to stay, otherwise he'd proceed to cancel my reservation with Expedia. Yes, threatened to kick me out. He said my room eas in thr basement and wouldn't recommend it anyway. I waited some seconds to think about the best solution at 10pm in dark, scketchy, and empty downtown. Then they said he had found another hotel for me in a better street for 25% more. I accepted and ended up in an ok hotel for more money. Worst experience. I let Expedia know, but haven't heard back from them after a month.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

ma, jo

Liked: Staff & service
Nice Htl
Very good place to be in worm people and good recommend people to stay in
Stayed 4 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience. no rooms no money
I paid for two rooms five nights but I didn't sleep or even entered my booked rooms they refused to let us get in or return back money I found myself with my children and luggage in the street late at night. they are very bad to deal. I called my embassy to report them l don't advise anyone to book in this hotel And waiting for Expedia to help me return back my money
Stayed 5 nights in Sep 2017

2/10 Terrible

moo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actually it's bad experience
Bad experience on this hotel that stuff not helpful no respect especially the manager reception guy
Stayed 15 nights in Jul 2017

2/10 Terrible

saam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad don't book in this hotel
My experience is very bad on this hotel Don't book on this hotel
Stayed 2 nights in Jul 2017

6/10 Okay

ramsey, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
authentic istanbul reception?
Many previously wrote about the upgrade scam at this hotel. I was about to experience it myself. I emailed the hotel that I would arrive one day later due to flight changes. Regardless, I was put down as no-show and asked to make a new booking meaing, I had to pay again. I refused and threatened to take the matter further whereupon the manangement asked me to pay 25 euros extra for an upgrade. I was moved to a new hotel 10 minutes away. I have to say this hotel was excellent with a true Istanbul atmosphere. However it does not excuse the upgrade scam or indiffenrent attitude of the management.
Stayed 6 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible hotel
economic room doesnt have windows and its on the basement, this info isnt given the website. cleaning is horrible, they are not even giving toilet paper, soap or towels. (they want money for that). hair dryer wasnt working. HORRIBLE
Stayed 19 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
We were put in a damp basement room. The bathroom fan did not work. We had to BUY toilet paper and cheap shower gel and shampoo from them!! There was no soap so we used the shower gel as hand wash soap. We were given two dingy, towels, one of them being a bath mat with pictures of feet on them. The towels were tattered and unraveling at the ends with holes in them. It took them three days to clean the room. The sheets were NEVER changed and had brown stains on them. The staff is short and rude! Total ripoff hotel!
Stayed 7 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden charges, dirty room, bad customer service
This hotel is at a prime location, literally a hop, skip and a jump from Aya Sofia and the Blue Mosque, but that's all it has going for it. No matter who runs the reception desk, they are rude. We ended up with a damp, moldy basement room not worth the $115 paid for it. They charged 3 euros for TOILET PAPER, three, dingy towels and two extra small bottles of body wash and shampoo. I HAVE NEVER HEARD OF A HOTEL CHARGE FOR TOILET PAPER!
Stayed 2 nights in Jun 2017

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahmed
It was good hotel, clean and very friendly staff. Very close to Sultan Ahmet

2/10 Terrible

Erhard

Disliked: Staff & service
Bad staff and management
Avoid this hotel, they not willing to help you, not flexible. Just pay the money and be quiet. Really not happy with thos hotel

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The staff weren't very welcoming and we had to sleep in a different hotel for the first night because the shower was broken and there were no facilities at all. The area was nice and the room was very clean but we didn't feel welcome at all

8/10 Good

Ss, Doha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
I would recommend this hotel only because of its location. 5 minutes walk to the grand bazaar, blue mosque, hagia sophia and to trams that take you to Taksim. Convenience stores a few meters away. The staff were ok, friendly and helpful. Room cleanliness was good. Bathroom was clean and fine. WiFi was not working though. Probably my bad timing. Room was extremely small but it was cosy. For the price it is a fine place to sleep if you are in Istanbul for a short trip on a hectic itinerary.

2/10 Terrible

traveler , lebanon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel that doesn't respect its customers
They give you a basement room and ask for extra money to take you to a normal room and if you reject they will tell you that they have other branches and they will take you to a better one, And after going to the other branch you'll see that it is a very old house without any sign that shows that it's a hotel then after calling the staff in blue istanbul hotel to complain they hang out the phone line in your face. Believe me it's the worst hotel I've ever seen they make your trip to istanbul miserable.
Response from Bahattin, on 13 Feb 2017
Dear Guest, We would like to thanks you for the time to review us on expedia.com. We are very upset the read your dissatisfaction regarding service in our hotel, Budget Rooms are located on basement floor and its cleary mentioned in room description, You did not wanted to stay on basement floor, therefore you wanted to go other branch. Regards, Bahattin,

2/10 Terrible

Selin, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here
I am extremely disappointed with Blue Istanbul Hotel, and would NOT recommend this hotel to anyone. Firstly, upon arrival, the hotel claimed there was a “problem” with our room and we were moved to another building very late at night. The building was located 5 minutes away, down a steep hill, and certainly didn’t seem very secure. We later found out from reading other reviews that this change of location was the norm. The room itself was very dreary. Additionally, there were problems with our hot water. While the staff tried to fix it the day before we left, we were unable to shower the day of our departure as there was no hot water. There was also was constant heavy smoke coming from the neighbour’s room - despite instructions not to smoke. The day manager was extremely rude and unwelcoming. He clearly has not understood the tourism industry, nor the concept of hospitality. My friend who I was staying with from London, of Chinese origin, was greeted with a patronising “Ni Hao” on the first morning, and the rude and unfriendly comments continued until we left. While the night manager was extremely nice and helpful, the awful day manager unfortunately ruined our hotel experience. The hotel should take serious action, and look into employing the right people. Overall, the hotel was not worth the money. While it was situated in a great location near the Aya Sofya and Blue Mosque, I would recommend everyone to look elsewhere.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconvenient hotel
My over all experience was terrible and inconvenient. The only good thing about this hotel was the cleaning lady and one other staff. Other than that, they are rude and not welcoming especially the manager. Save your time, money and yourself from a stressful situation especially if your trying to have a stress free vacation.
Response from Bahattin, on 13 Feb 2017
Dear Guest We would like to thank you for the time to review us on trip advisor We are very upset to read about your dissatisfaction regarding service in the hotel, We are going to investige the reasons of your dissactifaction and do all in our hands to keep improving our standards. Hope we will have the chance to host you again at our hotel Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking...
budget rooms are in the basement and it's not mentioned on the online posting. basement room had strong mold odor. They were painting the hallway and paint fumes were very strong even in the room. Because of all these the manager offered a free upgrade to a nicer room with balcony; However, at the end they charged us for that. They also upgraded another room we reserved at no charge to us. It says microwave upon request. Not true, you only can use the microwave in the breakfast room. City of Istanbul has regular water shut offs, so be prepared to take showers only every other day, if you're lucky. Once in the shower, water became freezing cold after 5 minutes and was not warm until next day and it's not very fun in super cold Istanbul November. bathrooms have serious drain problems and you will be showering in standing water. They also stink. It was supposed to be a non-smoking property, but everyone was smoking including staff. I could smell Heavy cigarette fumes from next room. Bathroom and shower floor were not clean at times. Cleaning staff is same as kitchen staff and even though they were very nice people, you do not want your chef prepare your food after they're done with cleaning rooms. Over all, this stay and dealing with all the unprofessionalism was a very disturbing experience which ruined this vacation for us and left a very bad memory.
Mold inside fridge

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe!
When I arrived to check in, my room wasn't ready so I was given a different room in a different building with a " suite" I had no problem with that, but when I was taken to the other building OMG, it was a slum! After 2 nights, I asked to be switched back to a room in the actual hotel. The manager said to get my stuff together and that the bellboy would go and get my stuff to bring to my new room. I grabbed my iPod and dropped it in a shopping bag, which was wide opened. I was given a new room and when I looked for my iPod, it was missing, I searched all over my items before complaining to the manager. I went to complain to the manager and all he said was well I have cameras you can check to see who went in your room. The manager was unprofessional and offended that i complained about my stolen iPod. I checked the cameras, but all I was able to see was two bellboys going in my room, they closed the door and minutes later walking out with my luggage and bags. I had to go to the police, but the police didn't help out at all. I asked the police to please help me get my money back from the nights that i had paid because the managers attitude was unacceptable and unprofessional plus, I didn't feel safe there at all. I would definitely not recommend this hotel to anyone, Your personal items should not be missing from your room, thats just unacceptable.
Response from Bahattin Demir on 17 Oct 2016
Hi Jolie, We would like to thank you for the time to review us on trip advisor We are very upset to read about your dissatisfaction regarding our hotel. There are a few point that we need to make clear. We have been watcing all camera records together, There were a few guy that you were sleeping with. 3 different guys, 3 different days,3 different nights. when we asked you if one of your friend might have steal your ipod music box. and you were '' No they are my friend they would not have done that.'' just do empathy there are two bellboys who are working with us for 5 years. with no problem. and you are telling us the guys that you met in a day/night would not stole it. Hereby we would love to advise you that to not get too close with the person who you are just met, at least not spend the night in a hotel room. Regards, Bahattin Demir, General Manager

2/10 Terrible

Nathalie, Beirut, Lebanon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended the worse
We booked this hotel for it is almost 4 stars, though it has the worse customer service and lies about their prices! We booked a bundle that includes this hotel, 2 rooms for 4, and when we arrived after our flight, they said that our reservation was canceled saying that the owner made a mistake while setting the prices! And that we should pay extra almost 250$ which was out of our budget and then suggested a hostel which was totally unprofessional with a rude tone of voice! After almost more than half an hour discussing this issue with then and calling the "owner" we settled to pay extra 60$ to stay in one room all 4 of us, and it was next to the hotel not in it! In the room they had no toilet paper and no napkins at all so we bought our own, and one night we had no towels! The cups where so dirty with spots of old coffee in it! The spoons weren't even washed, they were put in the drawer all dirty! They barely cleaned the room during our 5 nights stay, only the last night they cleaned it and they made it even worse, they threw a bag of dirty clothes which they said they thought it was garbage! And many many small more details like they frowned at us whenever we pass... etc

4/10 Poor

faisal , saudi arabia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Doesn't deserve three star hotel
The 1st room was in the basement , no air flow , upgrade to a bigger one. Room wasn't prepaired well. No heater , no mini bar, rooms are not sound proof, no slippers. No elevator. No services at all. Even water is not available in the hotel. Cleaning the room on daily basis should be requested. This is the review of blue istanbul hotel , taksim. The one in cemberlitas is even worse.

6/10 Okay

anonymous , London

Okay hotel close to many things
Decent hotel in a good location close to the tram

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Last minute option
You get what you pay for. The staff is nice. It's a respectable place and that's the most important thing overall. It's in a safe and quiet neighborhood.

8/10 Good

Hanaa, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice hotel and good stuff helpful and very clean plus close to the shopping and restaurants.

2/10 Terrible

Mina, Egypt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible !
I didnt stay at the hotel, there were maintenance in the room i booked lol !! The staff asked me to stay in a hotel in front of them because they dont have room for me, Just imagine that.

10/10 Excellent

Vasyl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and friendly. Offered us tea or coffee during Ramadan, and spoke perfect English .

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and Cute
The hotel and rooms are small, but for those who come to see the city, for active tourists - perfect choice, excellent location

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MOLD! Do not recommended!
The hotel is in terrible condition. There is MOLD in the walls! They advertise low prices for a room to up-sell you at the check in. It is basically a scam type action. Hotel manager/owner (I suppose) is terribly rude person with an arrogant attitude. Do not stay.

8/10 Good

kalif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pallavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is close to grand bazar and blue mosque.
When I got to the hotel. I was told that my room wasn't ready there was a problem. So they put me in another room and said next day we will put you in the room you booked. The next day same thing happened the room wasn't ready but it was getting worst they say to me they will charge me extra but it wasn't even my fault in the first place. Bahattin who is the manager of the hotel I thought his customer service was so poor at first before I even flew to turkey he emailed me saying he can send a cab to pick me and my family up he was helpful on email but face to face his customer service was absolutely rubbish if I had known that would happen I would never have booked that hotel in the first place it also has a very steep hill. If you are going with family I would recommend to avoid because it gets so hard to walk up especially with push chair. Before I booked the hotel no one mentioned about the steep hill so I would like to clarify that hill is the worse. If Bahattin emails you and says will book a cab for you please don't do it, just book the cab yourself he charges you more when I came back to London I booked the cab myself it was a lot cheaper. Nice hotel some of the staff were nice and helpful but management are poor they will do everything to charge and take money off you.
Very steep hill avoid the hotel if you are taking family.