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Reviews of Enderun Hotel

4 out of 5
Enderun Hotel
Tiyatro Cad. Esirci Kemalettin Sk. No 4, Beyazit, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 322 out of 709 reviews" "
Rating 8 - Good. 286 out of 709 reviews" "
Rating 6 - Okay. 73 out of 709 reviews" "
Rating 4 - Poor. 19 out of 709 reviews" "
Rating 2 - Terrible. 9 out of 709 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location close to grand bazaar, tram and close walk to ayiasofia. Good full breakfast. rooms are a bit dated but clean and quiet.
Stayed 4 nights in Mar 2024
Response from Enderun Hotel Istanbul on 20 Mar 2024
Dear Panagiotis, Thank you very much for taking the time to write about your experience at Enderun Hotel Istanbul. We really appreciate your excellent feedback. We are happy that Enderun Hotel's staff, rooms and location did not disappoint you. We strive to offer true hospitality from the heart and are delighted to hear that our team was able to provide you with excellent service. Please know that your great feedback will be shared. I can't tell you how exciting it is to read your comment. Thank you very much for honoring us with your nice comments and being a part of our success. These kind words make us all proud and encourage us to continue to do better. I am sure that as much as you enjoyed your stay at Enderun Hotel Istanbul, my colleagues and I also enjoyed meeting all your needs. Thank you for your kind words and please come back soon for all the good reasons. Best Regard’s, Osman Özışık-Front Offıce- Enderun Hotel Istanbul

10/10 Excellent

Rachel Helen, Thatcham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always helpful, our room was comfortable and service was excellent. I would recommend the Hotel. It's location is within easy walking distance of many top historic sites and great public transport close by too.
Stayed 7 nights in Feb 2024
Response from Enderun Hotel Istanbul on 4 Mar 2024
Dear Rachel Helen,Thank you very much for taking the time to write your kind feedback about our hotel Enderun. It is our pleasure to welcome you and make you feel amazing. As Enderun Hotel Istanbul, we always do our best to provide the service smoothly and quickly so that our guests feel special. We are very pleased with your nice comments about our hotel.I told my colleagues about your remarkable comments and you can't imagine how happy they all felt that we achieved our goal that made you feel special and satisfied.Thanks again for every comment. Best Regard’s, Osman Özışık-Front Offıce- Enderun Hotel Istanbul

10/10 Excellent

rahanoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on 5 Feb 2024
Hi; we would lik to thank you for your score and we hope you met all your expectations in our hotel. We will be glad to welcome you in the future. Sincerely

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2023
Response from Management on 5 Feb 2024
Hi; thanks for your kind feedback and score. We hope to welcome you again in the future. Best wishes.

8/10 Good

Kurshid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, clean, in good location. The lighting in the room was not so good.
Stayed 5 nights in Nov 2023
Response from Emrah Yalçın - Front Office Manager on 1 Dec 2023
Dear Kurshid, thank you for your feedback. We hope to welcome you again in our hotel. Best regards,

10/10 Excellent

Sarah E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly. My room was nice and clean.
Stayed 5 nights in Nov 2023
Response from Emrah Yalçın - Front Office Manager on 22 Nov 2023
Dear Sarah, we work hard to make our guests happy and appreciate your feedback! We are so glad that you had well experiences at our hotel. We hope to welcome you again at our hotel with Turkish hospitality. Best Regards.

2/10 Terrible

luma

Travelled with family
Disliked: Property conditions & facilities, room comfort
Worse location and very small rooms
This hotel should be 2 star hotel not 4 star. Is not worth the price. The hotel rooms are very small, you can’t even open your lodge on the floor. The bathroom very small, like airplane bathrooms The worse thing is the location, hidden between the stores and the taxi can’t get into it. The other bad thing is the price, you can find way better hotel with cheaper price. The only good thing is the staff working during the buffet, they are nice and helpful.
Stayed 4 nights in Aug 2023
Response from Emrah Yalçın - Front Office Manager on 6 Nov 2023
Dear luma, we would like to thank you for your feedback. We hope to welcome you again in our hotel. Best Regards,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2023
Response from Emrah Yalçın - Front Office Manager- on 15 Oct 2023
Dear Juan, we would like to thank you for your feedback. We hope to welcome you again in our hotel. Best Regards, Enderun Hotel Istanbul

6/10 Okay

Jane, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service
Great location. Friendly personal.
Stayed 4 nights in Sep 2023
Response from Emrah Yalçın - Front Office Manager on 8 Oct 2023
Dear Jane, we would like to thank you for your feedback. We hope to welcome you again in our hotel. Best Regards, Enderun Hotel Istanbul

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and the bell boy Enes was super.
Stayed 2 nights in Sep 2023
Response from Emrah Yalçın - Front Office Manager on 8 Oct 2023
Dear Oliver, thank you very much for evaluating our hotel. We are happy that Enderun Hotel's staff and breakfast did not disappoint you. We promise to continue to do the best for our guests and provide you with better service when we meet again. Best regards, Enderun Hotel Istanbul

8/10 Good

martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good
Comfortable beds, excellent staff, nice breakfast. Location excellent for main sites but in scruffy business area so not attractive immediately outside the hotel. Our taxi found it difficult to find. On arrival, our prebooked room was not available for the first of 5 nights so we had to move rooms on day 2 which was very disappointing.
Stayed 5 nights in Jul 2023
Response from Ahmet-Hotel Director on 7 Aug 2023
Dear Guest; We hope to welcome you again at our hotel with Turkish hospitality which you will be more satisfied. Best Regards. Enderun Hotel Istanbul.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, highly recommended
Stayed 4 nights in Jun 2023
Response from Emrah Yalçın - Front Office Manager on 21 Jul 2023
Dear Ahmed, thank you very much for evaluating our hotel. I am glad to hear that you enjoyed your stay with us. This is something our employees are proud of, so we value your feedback. We hope you visit us again, Emrah Yalçın - Front Office Manager - Enderun Hotel Istanbul

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Enderun Hotel. They were very friendly and helpful with booking airports from and back to the airport. It was very clean, well heated and a great location.
Stayed 4 nights in May 2023
Response from Emrah Yalçın - Front Office Mnager on 21 Jul 2023
Dear Edward, thank you very much for your excellent rating and positive comment! We are very excited that you had an excellent stay with us and enjoyed the warm hospitality of our team. We look forward to seeing you again soon. Best regards,

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good experience at a small hotel.
What I liked about this hotel was that the bed was really very comfortable, the sheets were soft, the pillows were good quality. The room was clean. The staff was polite and very helpful. It was a very short walk from the tram which is a huge plus, and although I was walking alone, with a suitcase, at 11pm, I still felt safe in the area and was not every threatened in any way. It has a very sweet garden in front that has places to sit. It's not luxury but for the price, it's definitely a good deal
Stayed 1 night in May 2023
Response from Emrah Yalçın - Front Office Manager on 21 Jul 2023
Dear Erin, we would like to thank you for your feedback. We hope to welcome you again in our hotel. Best Regards, Emrah Yalçın - Front Office Manager- Enderun Hotel Istanbul

8/10 Good

Naazir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am satisfied
Stayed 2 nights in Dec 2022
Response from Emrah Yalçın-Front Office on 8 Dec 2022
Dear Naazir, thank you for your feedback after your last stay at Enderun Hotel Istanbul. I am happy to hear that you were satisfied of the our property. We hope to welcome you again at our hotel in the not too distant future. Best regards, Manager-Enderun Hotel Istanbul

10/10 Excellent

Yuliya, Silver Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I just found the most perfect place to stay in Istanbul. Its placement right in the heart of the city with the most spectacular sites within walking distance and world’s friendliest and most professional stuff made my stay so comfortable and easy. The rooms are spotlessly clean, breakfast plentiful and delicious, your every desire and request attended to cheerfully and immediately. Particularly Osman was extremely professional and friendly. All I know is that this will be my hotel when I come back to Istanbul. 5 stars isn’t enough. Thank you.
Response from Emrah Yalçın - Front Office Manager on 7 Dec 2022
Dear Yuliya, thank you for taking the time to share feedback on your recent stay with us. Thank you for your kind words and 5-star rating. Indeed it is our primary aim to deliver the very highest levels of service, and always so pleasing when a guest takes the time to highlight individuals for exceptional service. Words such excellent make all of us proud and give us an incentive to carry on doing better. We hope to welcome you back again soon and provide you with the finest Turkish hospitality here at the Enderun Hotel Istanbul. Best Regards,

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean classical hotel near Grand Bazaar
Stayed 5 nights in Oct 2022
Response from Enderun Hotel Management on 28 Nov 2022
We are so glad that you had well experiences at our hotel. We hope to welcome you again at our hotel with Turkish hospitality. Best Regards.

10/10 Excellent

Rajan

Stayed 1 night in Oct 2022

10/10 Excellent

Md nayeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town. Affordable, clean, near to the famous places like Hagia sophia. Friendly staffs also speaks good English. The room service was great. In a word BEST.
Stayed 4 nights in Jun 2022
Response from Emrah Yalçın-Front Office Manager- on 25 Jun 2022
Dear Md nayeem, thank you for your feedback after your last stay at Enderun Hotel Istanbul. I am happy to hear that you were satisfied with our staff and the location of our property. We hope to welcome you again at our hotel in the not too distant future. Best regards, Enderun Hotel Istanbul

10/10 Excellent

Mohamed Osman

Stayed 1 night in Jun 2022
Response from Hotel Management on 13 Jun 2022
Dear Guest; we would like to thank you for your score. We hope to welcome you in the future.

10/10 Excellent

Natalya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice small hotel. Very traditional in style of the castle. It is cozy and clean. It is taken care of but some small cosmetic imperfections can be found as with any older buildings. Staff at the front desk is very friendly and provide a lot of information and can assist with anything. Area around hotel is very busy during weekdays but offers a lot of things. Easy walk to grand bazar, tramway stop, mosques. Overall we had great experience staying in March 2022.
Stayed 8 nights in Mar 2022
Response from Emrah Yalçın - Front Office Manager on 30 Mar 2022
Dear Natalya, thank you for your kind words and 5 star rating. I am happy to hear that you were satisfied with our staff and the location of our property.It was a true pleasure for us to read your kind comments. We hope to welcome you again at our hotel in the not too distant future. Best regards, Emrah Yalçın-Front Office Manager-Enderun Hotel Istanbul

10/10 Excellent

Cardinali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOP
Stayed 4 nights in Jan 2022
Response from Emrah Yalçın - Front Office Manager on 23 Jan 2022
Dear Cardinali,thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Looking forward to welcoming you back in the future.

10/10 Excellent

laila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful
Stayed 4 nights in Sep 2021
Response from Emrah Yalçın - Front Office Manager on 13 Jan 2022
Dear laila, we would like to thank you for your feedback. We hope to welcome you again in our hotel. Best Regards,

10/10 Excellent

Mahdieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an amazing experience there
Stayed 5 nights in Sep 2021
Response from Emrah Yalçın - Front Office Manager on 28 Sept 2021
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Looking forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location of this hotel is excellent, it's close to all of the key attractions within walking distance. The hotel is very clean and includes all of the necessary amenities. The staff is also very friendly and helpful. This is a great place to stay in the old city Istanbul!
Stayed 10 nights in Aug 2021
Response from Emrah Yalçın - Front Office Manager on 24 Aug 2021
Dear Guest, we would like to thank you for taking your time to share such a positive and detailed feedback of your recent stay in Enderun Hotel. We are happy as well that the staff and location of Enderun Hotel did not leave you disappointed as well. We promise to continue trying to do the best for our guest and provide you with even better service when we meet again.We hope to welcome you again soon and offer you the best Turkish hospitality at Enderun Hotel Istanbul. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the rooms are very clean. Everyone was very friendly. If you are planning to rent a car,there is no street or on-site parking. You can't park your car from 10:00am-6:00 pm. Lots of restaurants, shops,Grand Bazar are by the hotel. You can walk to Sultanahmet and Hagia Sophia, or take a tram from the Beyazit Stop. I would like to mention about the area: lots of businesses are there. Some taxis refuse to go there during the day time.
Stayed 8 nights in Jul 2021
Response from Emrah Yalçın - Front Office Manager on 5 Aug 2021
Dear Guest, we would like to thank you for taking your time to share such a positive and detailed feedback of your recent stay in Enderun Hotel. We appreciate you stressing out the personalized feedback you received at Enderun Hotel as our team always tries to do their best for our guests for them to enjoy the beautiful city of Istanbul to the fullest. Seeing this come true is a big achievement for us. We promise to continue trying to do the best for our guest and provide you with even better service when we meet again. We hope to welcome you back again soon and provide you with the finest Turkish hospitality here at the Enderun Hotel Istanbul. Best Regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel at all. It wasn't clean, blood spot (or something similar) in bedsheet, spider web, dirty bathroom. The area was also not safe. Our first two days were ruined in Istanbul because of this hotel.
Stayed 7 nights in Jul 2021
Response from Enderun Hotel Manager on 25 Jul 2021
Dear Guest; We are really unhappy about your experience. Our first duty is the pleasure of our guest during their stay at our hotel. The points you wrote have been fixed. we excuse about this case. the hotel area is a view of old city. the old city is a metropol, business center. after your visit we communicated with the your booking provider and they said us the guest must request the refund directly with us. we couldn't succeed about cancellation because of the cancellation policy of booking provider. our staff also said that when you request the refund amount, we accepted it without penalty and waived the charges.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel at all whoever wants to have leisure time in Istanbul. When me and my family arrived to the hotel, the hotel area was very dangerous with full of rubbish around. The room was not clean at all. Bedsheet had a red spot (like blood). In top corner of the room some spider web was visible. The bathroom wasn't properly cleaned. The rooms had weird smell. When we looked at the outside from the room. we didn't feel safe and comfortable ourselves. We were scared to spend a night at this hotel. We couldn't spend even a night in this hotel. We were disappointed as we were not expecting this at all during our trip. I had to book another hotel immediately. We wanted to have a refund, but the receptionist gave us only empty promises. He said we could talk to his manager on the next day in the morning. When I came on the next day morning he wasn't available. He said the manager would be in the afternoon. When I came in the afternoon again the person who's responsible was not there again. The receptionist was just a liar. Me and my family wasted our two days in Istanbul for this frustration. PS. It seems even taxi doesn't want to come this area. I was calling for a taxi when we were leaving 4 different taxi drivers (BiTaksi - Uber prototype) cancelled it. So we had to walk 5 mins to get a taxi.
Stayed 7 nights in Jul 2021
Response from Enderun hotel manager on 25 Jul 2021
Dear Guest; We are really unhappy about your experience. Our first duty is the pleasure of our guest during their stay at our hotel. The points you wrote have been fixed. we excuse about this case. the hotel area is a view of old city. the old city is a metropol, business center. after your visit we communicated with the your booking provider and they said us the guest must request the refund directly with us. we couldn't succeed about cancellation because of the cancellation policy of booking provider. our staff also said that when you request the refund amount, we accepted it without penalty and waived the charges.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Would book there again.
Stayed 6 nights in Jun 2021
Response from Emrah Yalçın - Front Office Manager on 8 Jul 2021
We would like to thank you for your feedback. We hope to welcome you again in our hotel. Best Regards,

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite hotel and great location
Great hotel and location. Staff are helpful. They have assisted me with PCR test. A nurse came to the hotel and received the result in 6 hours for 250 TL. Basic breakfast but good enough to start your day. The bed in extremely comfy.
Stayed 2 nights in Jun 2021
Response from Emrah Yalçın - Front Office Manager on 14 Jun 2021
Dear Ahmad, It is our pleasure to hear that you were comfortable in our hotel. We are also happy that the location and staff of Enderun Hotel did not disappoint you. For the comfort of our guests, we call a nurse to our hotel and according to our agreement, PCR results are delivered within 6 - 7 hours. We hope to welcome you back again soon and provide you with the finest Turkish hospitality here at the Enderun Hotel Istanbul. Best Regards,

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2020
Response from Ahmet Akışık - Hotel Director on 5 Jan 2021
We are so glad that you had well experiences at our hotel. We hope to wellcome you again at our hotel with Turkish hospitality. Best Regards.

4/10 Poor

eitan

Travelled with family
Disliked: Property conditions & facilities
The rooms, are clean and, and beutiful. The brekfast, very poor. The lokation is very good. They ask for extra money(7-10) uro for using the spa. So the nedt time i will no book again in this hotel
Stayed 5 nights in Nov 2020
Response from Emrah Yalçın - Front Office Manager on 1 Dec 2020
Dear Eitan;thank you for taking the time to let us know about the circumstances regarding your recent stay. I would like to say that we are sorry for the problems you have experienced. Spa service is paid and we did not charge you due to misunderstanding and we offered for you. We thank you once again for the valuable honest feedback, you are one of our valuable guests and we hope that your experiences will not deter you from choosing Enderun Hotel Istanbul on your next visit to Istanbul. We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around .

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice decor in the room. Lovely atmosphere breakfast was good and staff very nice.
Stayed 1 night in Oct 2020
Response from Emrah Yalçın - Front Office Manager on 26 Oct 2020
Dear Guest; thank you for your feedback following your recent stay at Enderun Hotel Istanbul. I was happy to hear that you enjoyed our staff, great room and the breakfast of our property. We hope to welcome you back to the hotel in the not too distant future.Yours sincerely,

8/10 Good

homayoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Emrah Yalçın - Front Office Manager on 18 Oct 2020
Dear Guest; Thanks for your kind feedback. We hope to wellcome you again.

10/10 Excellent

Petya, Varna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,clean and beautiful place, great location
Stayed 3 nights in Oct 2020
Response from Emrah Yalçın - Front Office Manager on 9 Oct 2020
Dear Petya,thank you very much for taking your precious time to give us your valuable review . I am sure that i and my colleagues really enjoyed serving to all your needs as much as you enjoyed your stay at Enderun Hotel Istanbul.It has been an honour to accommodate you in our hotel and we are hoping to have you back to our hotel again.Yours sincerely,

8/10 Good

Rami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectations
Excellent in all..staff, rooms,location, cleaning, breakfast, price
Stayed 8 nights in Sep 2020
Response from Emrah Yalçın - Front Office Manager on 7 Oct 2020
Dear Guest, First of all, I would like to thank you for taking the time to write a lovely review about our hotel. It was a pleasure for me to read that you enjoyed the locations, services and most importantly the well being feeling we are trying to create through our warm welcome since the first moment our guests arrive to the hotel. Looking forward to welcoming you back in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Enderun hotel
Good hotel, friendly service. Great breakfast buffet.
Stayed 3 nights in Feb 2020
Response from Emrah Yalçın - Front Office Manager on 24 Feb 2020
Dear Mark,We would like to thank you for taking your time to share such a positive and detailed feedback of your recent stay in Enderun Hotel. We appreciate you stressing out the personalized feedback you received at Enderun Hotel as our team always tries to do their best for our guests for them to enjoy the beautiful city of Istanbul to the fullest. Seeing this come true is a big achievement for us. We are happy as well that the staff and breakfast of Enderun Hotel did not leave you disappointed as well.We promise to continue trying to do the best for our guest and provide you with even better service when we meet again.We hope to welcome you back again soon and provide you with the finest Turkish hospitality here at the EnderunHotel Istanbul. Best Regards,

4/10 Poor

Tamanna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The customer service was amazing, really helpful receptionist and other workers but the hotel was old and hard to find. The cleaners didn’t clean the rooms properly and the rooms smelled rotten. It’s a really old hotel and you can smell it. My phone dropped under the bed so I pulled the bed and found lots of rubbish underneath such as used condoms.
Stayed 3 nights in Jan 2020
Response from Ahmet Akışık-Hotel Director on 30 Jan 2020
Dear Guest; please accept our apologise for the experience you had. We will fire the new staff who is responsible for your room. Unfortunately it is a big mistake she could not do her work properly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really nice and really helpful especially the manager, Selkn Enrel (not sure if i wrote the name right) and Osman. They were amazing and very kind
Stayed 1 night in Jan 2020
Response from Ahmet Akışık-Hotel Director on 30 Jan 2020
Dear Guest; Thanks for your kind feedback. We hope to wellcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Emrah Yalçın - Front Office Manager on 19 Jan 2020
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Looking forward to welcoming you back in the future.

6/10 Okay

Deepika, Seattle, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite close to Beyazit Tram station which was a great plus as the road till Beyazit has a lot of local food shops restaurants. If you always go towards Sultanahmet area from this hotel then elevation shouldn't be your concern. It is pretty flat. In terms of cleanliness, it was good although they have very old faded carpets in the rooms. Breakfast was good too. The staff was pretty hesitant about giving extra coffee milk powder sachets which I didn't really understand. We like more milky coffee than a strong one. Every day I had to call for extra sachets. It wasn't like I was in the hotel to set up a coffee shop. They eventually used to send the sachets but either they would send them half an hour later or they would be like "we generally don't give extra sachets but okay we will give them to you". It was more like a fight to ask for 4/5 more sachets. We eventually bought them from nearest supermarket store. The moment we checked-in the staff seemed more interested in selling the tours which were ridiculously priced higher than the market rate so be careful. Although the airport transfer they offer was pretty reasonable and always on time. We stayed for 4 nights. The female staff of the hotel was very very sweet, welcoming and warm.
Stayed 3 nights in Dec 2019
Response from Emrah Yalçın - Front Office Chief on 26 Dec 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Looking forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Grand Bazar, nice and clean, perfect polite helpful staff, lovely breakfast. Definitely I will stay there again.
Stayed 3 nights in Nov 2019
Response from Emrah Yalçın - Front Office Chief on 3 Dec 2019
Dear guest; thank you very much for the time to review our hotel We are happy to hear that you had a nice stay. We are delighted to read that you enjoyed all hotel facilities and appreciated our service quality. We hope to welcome you back again soon and provide you with the finest Turkish hospitality here at the Enderun Hotel Istanbul.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, clean, interesting decoration. felt safe and cared for
Stayed 4 nights in Nov 2019
Response from Emrah Yalçın - Front Office Chief on 23 Nov 2019
Dear Guest; thank you for taking a moment to share your experience. It is such a rewarding experience to read this praising feedback from you. Our main mission is to impress our guests with our hospitality and to make you feel good with the "home away from home" feeling. We hope your travel plans will allow you another visit to Istanbul and we will have the pleasure of welcome you again in the nearest future.

10/10 Excellent

h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Emrah Yalçın - Front Office Chief on 15 Nov 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Looking forward to welcoming you back in the future.

6/10 Okay

mansoor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Emrah Yalçın - Front Office Chief on 31 Oct 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Looking forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old-school charm and elegance
This old-boarding school turned hotel is a charming setting in the heart of Istanbul. The rooms were a lovely throw-back to a more elegant time, and the glassed-in breakfast gazebo in a garden area was a welcome breath of air in a very busy, modern city. The staff was excellent--very friendly and very helpful. The surrounding neighborhood, while not the best section in Istanbul, is safe enough, and the proximity to the Grand Bazaar and public transportation was very convenient. I would definitely stay there again.
Stayed 2 nights in Oct 2019
Response from Emrah Yalçın - Front Office Chief on 28 Oct 2019
Dear Guest; thank you for taking a moment to share your experience. It is such a rewarding experience to read this praising feedback from you. Our main mission is to impress our guests with our hospitality and to make you feel good with the "home away from home" feeling. We hope your travel plans will allow you another visit to Istanbul and we will have the pleasure of welcome you again in the nearest future.

8/10 Good

Esfand, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and clean, stuff are excellent, only disadvantages is area which is very noisy.
Stayed 6 nights in Oct 2019
Response from Emrah Yalçın - Front Office Chief on 19 Oct 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Looking forward to welcoming you back in the future.

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness
So close yet so far
Shuttle took ages to arrive, general sexism (my name wasn’t on the booking but I was ignored) and my male friend spoken to instead from the off, bed wasn’t uncomfortable and duvet too small, only one bottle of free water (tight!) a day between us, only accepted payment in euros (we’re English so don’t easily have it to hand), didn’t give us the price for sauna and implied it wasn’t free then charged us at the end, and you need to wait two hours for the sauna, it isn’t just ready 😂 Thin walls, don’t expect much sleep, blackout blinds are useless. Could be loads better with a little improvement.
Stayed 4 nights in Oct 2019
Response from Emrah Yalçın - Front Office Chief on 10 Oct 2019
Dear Guest;thanks for your kind feedback. We hope to wellcome you in the future. Best wishes. Emrah Yalçın - Front Office Chief

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ENDERUN HOTEL - A GOOD CHOICE!
Well located in the Old Town - near restaurants of all prices. 5 minute walk to tram and within walking distance of most major sites. All the staff were very helpful and courteous. Breakfast was very good with the semit bread the best anywhere! Thank you to everyone at the hotel for making our stay so enjoyable. We'll be back!!
Stayed 12 nights in Sep 2019
Response from Emrah Yalçın - Front Office Chief on 3 Oct 2019
Dear Rosemarie, First of all, I would like to thank you for taking the time to write a lovely review about our hotel. It was a pleasure for me to read that you enjoyed the locations, services and most importantly the well being feeling we are trying to create through our warm welcome since the first moment our guests arrive to the hotel. Looking forward to welcoming you back in the future.

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Emrah Yalçın - Front Office Chief on 3 Oct 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.Looking forward to welcoming you back in the future.