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Reviews of DoubleTree by Hilton Hotel Istanbul - Sirkeci

4 out of 5
DoubleTree by Hilton Hotel Istanbul - Sirkeci
Nobethane Cad. Darüssade Sok, No:5 Sultanahmet, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 454 reviews" "
Rating 8 - Good. 132 out of 454 reviews" "
Rating 6 - Okay. 47 out of 454 reviews" "
Rating 4 - Poor. 21 out of 454 reviews" "
Rating 2 - Terrible. 17 out of 454 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Siddique Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cercano a las atracciones turisticas, cordial la atencion y tienen detalles especiales! Lo recomendamos!!
Stayed 4 nights in Mar 2024
Response from Anastasia Tikhomirova on 28 Mar 2024
Dear Siddique Ahmed,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

2/10 Terrible

Mirza

Travelled with family
Disliked: Staff & service, property conditions & facilities
AC doesn’t work in the room, really bad smell coming from bathroom to everywhere in the room. Reception desk was not cooperative.
Stayed 3 nights in Mar 2024
Response from Anastasia Tikhomirova on 16 Mar 2024
Dear Mirza,Thank you for staying with us at Double Tree by Hilton İstanbul Sirkeci during your recent visit. Thank you for taking the time to share your feedback. It is extremely important for us to satisfy your expectations. We have noticed that you have given us a low score about your stay with us, we would like to kindly ask you to share your accommodation experiences by e-mail to gr@dtbhsirkeci.com in order to provide you better service and meet your expectations in the future.Please accept our apologies for any inconveniences you may have encountered during your stay with us. We are waiting for your email with detailed feedback about your stay and we are looking forward to welcome you back at our property as soon as possible.Best Regards,Front Desk Team

8/10 Good

Maria, FT Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities
very hospitable staff incredible service. One of the staff helped us get to Galata Tower even lending us his Istanbul Card. Only issue was the thermostat in the room couldn't be adjusted. It was winter and the room was extremely hot. Had to open a window to cool it down, and the location isnt quiet at all.
Stayed 5 nights in Mar 2024
Response from Anastasia Tikhomirova on 13 Mar 2024
Dear Maria,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 Excellent

Lyudmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Anastasia Tikhomirova on 1 Mar 2024
Dear Lyudmila,We would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 Excellent

AnwarSyed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for the location and friendliness
Stayed 3 nights in Jan 2024
Response from Anastasia Tikhomirova on 31 Jan 2024
Dear Anwar Syed,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, close to all amenities
Stayed 2 nights in Jan 2024
Response from Anastasia Tikhomirova on 29 Jan 2024
Dear John,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 Excellent

Gulam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience during my stay there
Stayed 3 nights in Jan 2024
Response from Anastasia Tikhomirova on 24 Jan 2024
Dear Gulam,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 Excellent

Aamir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here and walk to all the attractions. Best location ever
Stayed 3 nights in Jan 2024
Response from Anastasia Tikhomirova on 24 Jan 2024
Dear Aamir,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 Excellent

D C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night solo trip
Well located hotel in close proximity to Sirkeci station, which is being partially reconstructed for a new suburban line. Close to Marmaray entrance for easy access, but ferrys, buses and trams are all only minutes away. Quiet side street with little or no traffic. Safe, if somewhat tourist oriented neighbourhood. Hotel staff friendly, professional and efficient. Room was plenty warm enough when I arrived out of the freezing rain! Price paid is more than fair reflecting low season in a prime location. For me, breakfast seems a little overpriced at 18 euros though I can't speak for the quality as I found ample offerings in the many excellent cafes nearby. Would stay again.
Stayed 3 nights in Jan 2024
Response from Anastasia Tikhomirova on 24 Jan 2024
Dear D C,I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable feedbacks. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory. Our goal is to make sure our guests feel appreciated and feel at home here. DoubleTree by Hilton Sirkeci staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team and management. We are looking forward to welcome you back as soon as possible.Best Regards,Front Office Team

10/10 Excellent

Mohin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Excellent stay. Good cleanliness. Ideal location, close to sightseeing places and shops, restaurants. Very friendly staff, assisted with whatever questions I asked. Would definitely recommend this place and would go back if traveling to Istanbul again.
Stayed 3 nights in Dec 2023
Response from Anastasia Tikhomirova on 4 Jan 2024
Dear Mohin,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

10/10 Excellent

Achyut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location and very friendly staff
Stayed 5 nights in Dec 2023
Response from Anastasia Tikhomirova on 3 Jan 2024
Dear Achyut,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

10/10 Excellent

Aram

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Anastasia Tikhomirova on 3 Jan 2024
Dear Aram,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

10/10 Excellent

ANUSHKA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in excellent location and everything is in walkable distance.
Stayed 4 nights in Dec 2023
Response from Anastasia Tikhomirova on 3 Jan 2024
Dear Anushka,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

10/10 Excellent

Mohamed Safwan

Stayed 9 nights in Nov 2023
Response from Anastasia Tikhomirova on 3 Jan 2024
Dear Mohamed Safwan,Greetings from DoubleTree by Hilton, Sirkeci.Thank you very much for choosing our hotel for your stay and sharing your feedbacks with us. It is very important for us that our guests enjoy their time in our hotel. You can be sure that we will continue to maintain our service quality in the name of continuity of your satisfaction.We are looking forward to welcome you back again as soon as possible and please do not hesitate to contact us if you require any further assistance.Best Regards,Front Desk Team

8/10 Good

Jean

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location and walking distance to everything. Our room was very nice but unfortunately had carpet which to me is not clean. The hotel uses Crabtree and Evelyn’s product which was lovely and of course .. the cookies..!
Stayed 5 nights in Oct 2023

6/10 Okay

Serkan

Stayed 5 nights in Oct 2023
Response from Anastasia Tikhomirova on 3 Jan 2024
Dear Serkan,Thank you for taking the time to share your feedbacks.It is extremely important for us to satisfy your expectations. We have noticed that you have given us a low score about your stay with us, we would like to kindly ask you to share your accommodation experiences by e-mail to gr@dtbhsirkeci.com in order to provide you better service and meet your expectations.We wish to welcome you back again Best Regards,Front Desk team

10/10 Excellent

Mahzabin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother and I stayed for 5 nights in August and would highly recommend this hotel. The staff are very attentive. Kurtulus, the duty manager, and Yavus were helpful throughout our stay; as were the housekeeping staff, breakfast staff and others at reception. They gave great recommendations on places to visit, where to eat and also advise on the easiest routes to places. We had a room with 2 queen beds which was spacious, comfortable and clean. The breakfast selection was fantastic - great start to the day. Various hot/cold items and the buffet was constantly restocked. Only suggestion would be to make guests aware of what hot items (eg. omelettes) can be requested from the kitchen, as I only knew of this option when I saw other guests ordering. The restaurant on the rooftop is great too - lovely food, service, atmosphere and views from the terrace. The location of the hotel is fantastic. It’s safe and very close to shops and public transport. There are many restaurants in the locality and the hotel is walking distance from the Hagia Sophia and Blue Mosque. Easy to reach the other side of Galata Bridge by tram too. Would definitely stay here again and recommend to others.
Stayed 5 nights in Aug 2023

10/10 Excellent

SALWAN, MADISON HEIGHTS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Staff are very friendly and helpful -Everything is withing easy walking distance, and what is not is easily accessible by public transport.
Stayed 7 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Lovely stay until the last morning when I got salmonella poisoning after breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and fantastic staff. The Hilton Doubletree is a reflection of Istanbul and its culture. Great people, highly recommended. Ahmad S.
Stayed 3 nights in Aug 2023

8/10 Good

Mohamed

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Jul 2023

2/10 Terrible

KEIA

Stayed 1 night in Jun 2023

8/10 Good

Amish, Lusaka

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in nice location with many tourist and historic sites around. Easy comfortable walking to many places. Lots of selection for food around which is walkable. The check-in staff and also the staff at entrance are extremely helpful. They went the extra mile and even with my kids. They are as an asset to the hotel and give a very good impression. Keep it up!
Stayed 3 nights in Jun 2023

8/10 Good

MIKYUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
My stay was so comfortable. The room was clean and comfortable with spacious bed. The location was so good to visit many sites. However hotel call taxi for me paying by credit card. At airport taxi driver said that it will be difficult to pay by credit card. And he tries several times, it did not work. Fortunately I had some Euro, so I can pay but more.
Stayed 1 night in Jun 2023

6/10 Okay

Muhammad Ishaq

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly. the area is accessible to all tourist places and food. I request for late check out (2:00 PM) but they did not agree. it was a bit upsetting for me as I am their frequent customer and expected a late check out.
Stayed 2 nights in May 2023

6/10 Okay

Elham

Travelled with family
Liked: Staff & service
Great location
Stayed 4 nights in May 2023

10/10 Excellent

Hakeem

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 7 nights in Apr 2023

6/10 Okay

Javier, Katy

Travelled with partner
Liked: Cleanliness, staff & service
No water for 2 hours on Sunday morning. Then, there was a fire alarm, I understand due to fire in the kitchen. I was a the shower and It took me some time to be ready to evacuate, but nobody knocked at the door, or did any count on people. Evacuation was cancelled by stopping the alarm, but no people from hotel told me, it was another guest that said evacuation was cancelled.
Stayed 3 nights in Apr 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent value, high quality stay
Reception and front door staff are excellent. Whilst most of the time, housekeeping service was also excellent, standards sometimes varied a little resulting in numerous requests over the course of 14 days, for attention to items overlooked from time to time. Consumables were not always replaced when used. The only significant negative was the Bosphorus Terrace Restaurant where the poor value and quality, and the lack of service were quite upsetting - it may have been a one time situation - but I was not prepared to give it a second try.
Stayed 13 nights in Apr 2023

8/10 Good

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

piyush, panama city

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the location and cleaniness of room. only which i did not like is shower area is too small
Stayed 1 night in Mar 2023

10/10 Excellent

John, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all nice and it went very well
Stayed 1 night in Feb 2023

4/10 Poor

Okezie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in disrepair and not at all what I expected a double tree hotel to look and feel like. Ufff… the staff were nice and we were there to be out and about so it wasn’t too bad, but still took some getting used to
Stayed 6 nights in Feb 2023

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the beautiful and historic landmarks of Istanbul makes this hotel a favorable place to stay at. The staff are so friendly and attentive and quick at all my requests.
Stayed 1 night in Dec 2022

10/10 Excellent

Darcy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Able to walk to all the main attractions.
Stayed 3 nights in Nov 2022

6/10 Okay

Mrs

Stayed 6 nights in Nov 2022

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Keyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

yolande

Disliked: Cleanliness
Mold / black stuff around the shower door ..
Stayed 2 nights in Oct 2022

6/10 Okay

Mahir

Liked: Cleanliness, room comfort
When booked for Helton I expected the condition will be very good but not that much. For example the fridge inside the room empty no drinks or water for spare. Breakfast was very good the hotel location also good. But in my opinion for the name of Helton I expected more
Stayed 3 nights in Oct 2022

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities
Good for short stay. Expected more for the high price
Stayed 3 nights in Oct 2022

10/10 Excellent

Usman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top-notch and better than we expected. Not only was the hotel itself almost flawless, but it was in a prime location with markets and Gulhane Parki only a few minutes walk away. The Bosphorus is also super close. Breakfast was awesome, staff was really friendly, rooms were basically perfect. I would also recommend booking the airport transfer directly with the hotel because taxi drivers do not like going this deep into the busy Istanbul streets due to traffic and may flat out refuse. It will cost you more, but may save you from having to wheel your luggage yourself through the busy streets. The only thing we noticed that was not ideal was the workout area had a strange smell.
Stayed 2 nights in Sep 2022

10/10 Excellent

Alicia, Fort Lauderdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in Sep 2022

10/10 Excellent

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay - just one issue of noise from across the street at a very good restaurant that offers a flambé dish that is accompanied by plenty of wooden/metal clanging to draw attention…well into the night.
Stayed 3 nights in Sep 2022

8/10 Good

masoud, San Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very close to bazar and other recreational areas
Stayed 8 nights in Sep 2022

8/10 Good

Abdallah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good so far however the a/c wasn’t working properly. But they take good actions and quick response when I ask for anything. Overall: (VERY GOOD)
Stayed 1 night in Aug 2022

10/10 Excellent

Muna, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with walking distance to historic attractions , friendly staff .
Stayed 7 nights in Aug 2022

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Kerem

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Madelaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 3 nights in Jul 2022