2 bars/lounges, pub
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Reviews of Cross Inn

3.5 out of 5
Cross Inn
Cross, Isle of Lewis, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 71 out of 94 reviews" "
Rating 8 - Good. 17 out of 94 reviews" "
Rating 6 - Okay. 4 out of 94 reviews" "
Rating 4 - Poor. 0 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and very attentive staff. Definitely recommended.
Stayed 1 night in Apr 2024

10/10 Excellent

Erick, NAPLES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay! It was a last minute booking for us and we wanted a nice quiet, quant little place to stay, and the Cross Inn delivered all of that and more. The Barn Bar in the back was great, and the food is amazing. The staff are great and the owner is great host and makes sure all the details are up to standard!!!
Stayed 1 night in Apr 2024

2/10 Terrible

James

Stayed 1 night in Oct 2023
Response from A on 4 Oct 2023
Hi James, I’m sorry you didn’t enjoy your stay. Do you think you could tell us why?

10/10 Excellent

Shelagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little pub behind the inn, great food at the restaurant and comfortable little room.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Tana

Stayed 1 night in Aug 2023

6/10 Okay

Lisa, Edmonton

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is pretty far from most amenities, it feels quite remote. Our first impression upon arrival wasn't great. We got there about an hour before check-in time as we'd been up very early for the ferry not long after arriving in Scotland from Canada and our 3 year old was tired. We were hoping for a chance of getting checked in a little bit early. The 'welcome' we got was not nice, it was just rude and abrupt and we were told it wasn't open (I think it was the owner). I can understand not being able to accommodate an early check-in but she was rude about it. After that we felt unwelcome there and the stay was awkward.
Stayed 2 nights in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful, clean and bright room. Super comfy bed and lovely linens. Had everything I needed. The staff super helpful and friendly and the food in the restaurant was lovely. Highly recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

alice

Liked: Amenities
Relaxed and friendly staff,
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and handy for the local pub just 20 feet behind the house
Stayed 2 nights in Jul 2023

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights. Great place and the staff is top notch 👌
Stayed 3 nights in Jul 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

james finlayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely wee place
A lovely wee place. Clean and comfortable. food good. Staff nice. One of the best breakfasts ever
Stayed 2 nights in Jul 2023

10/10 Excellent

Theresa

Stayed 2 nights in Jul 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This little inn is so quaint and clean. Breakfast (and dinner) we’re both excellent. The views are simply unmatched and this part of the island is breathtaking. Bring an eye mask if the light bothers you, as this far north it doesn’t get super dark at night. But an absolutely perfect stay.
Stayed 1 night in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embarrassing
The cross Inn was faultless in the way they treated my wife and myself their manager went out of his way to help us especially as there had been a bad mix up about the payment to the hotel hotel .com had said that we had pre paid our bill in their correspondence with us but it turned out that I had not paid it when I checked my bank statements and obviously we paid our Bill but it put us in very embarrassing situation I don't think I'll be using hotel.com again for reservations for bookings quite disappointed 😞
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room. Cheery helpful staff
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel would highly recommend
Stayed 1 night in Jun 2023

10/10 Excellent

Alistair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific
Typical Hebridean pleasant staff. Great setting if your up for a half hour drive north of Stornoway
Stayed 1 night in Jun 2023

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay. Very quiet on a Sunday night.
Stayed 1 night in Jun 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little pub and b&b
This is a great little b&b. Lovely, helpful staff, clean & comfortable rooms. It’s handy to have the restaurant and bar right there as food options so high up on the island make choices limited. There is also a handily placed laundrette just over the road for travelers who have been on the road for a while. If you don’t mind being a bit far away from the main part of the island then this place is a great choice at a good price.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote yet excellent small hotel
Attentive staff and great food made this a super place to stay.
Stayed 1 night in May 2023

10/10 Excellent

Loralyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and helpful staff
Stayed 2 nights in May 2023

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay when exploring the area around the Butt of Lewis and Europie Beach. Duncan and the team were great hosts - friendly and helpful. The room was immaculately clean and comfortable. We enjoyed our dinner and drink in the bar. Breakfast was lovely & tasty (apart from inedible veggie sausages). Parking was easy. Highly recommend.
Stayed 1 night in May 2023

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

William

Stayed 1 night in Apr 2023

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was in an easy place to find and was warm and welcoming. The room was comfortable and clean.
Stayed 1 night in Sep 2022

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Wonderful surroundings. Hotel and pub staff very friendly. Very clean. Had been camping 2 days before and put the tent away wet. They let us put up our tent on lawn for an hour to dry it. Wonderful.
Stayed 1 night in Sep 2022

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional stay on Isle of Lewis
From Check-in with Alice to checkout with Daniel, a wonderful stay at Cross Inn and the Isle of Lewis... cozy inn feels like home, Daniel's charming breakfast service (funny too!) was the perfect start to the day, Anna was great at the Old Barn Bar and our dinner at the restaurant was amazing (French onion soup that tasted like it was stewed all day, a rich and delicious dessert mousse, etc). The inn was a tops location from which to explore Lewis and Harris top to bottom and enjoy being in a residential area yet all the charm of the rural island, and so close to stunning Butt of Lewis. So glad we chose Cross Inn for our Isle of Lewis experience!
Stayed 2 nights in Sep 2022

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, recommended!
Stayed 1 night in Sep 2022

10/10 Excellent

aled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hebridean Way stop
Lovely stay. Decor very tasteful. Dinner very tasty. Great value for money
Stayed 1 night in Sep 2022

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Quiet, clean unpretentious hotel with good food and very friendly staff. Worth the drive out of Stornoway.
Stayed 1 night in Sep 2022

8/10 Good

Charity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good stay. The room was cozy and clean. They also served a nice dinner as well.
Stayed 1 night in Sep 2022

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although we were early for check in there was no where to wait, we asked where we could go which we were told of a nearby cafe... Breakfast excellent with great service, evening meal was fine..
Stayed 2 nights in Aug 2022

10/10 Excellent

sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect stay
The Cross Inn was the perfect place to stay. From check in, to check out, all the staff were so friendly and helpful, they couldn’t do enough for you. The hotel itself was lovely, the room was a great size, spotless clean, and so comfortable. The food in the restaurant was fantastic. we had an evening meal and breakfast, And to cap off the perfect stay. the hotel has its own pub (to the rear of the hotel) for drinks after a long day. I would fully recommend this hotel, a real hidden gem.
Stayed 1 night in Aug 2022

10/10 Excellent

Dalynn

Stayed 1 night in Aug 2022

10/10 Excellent

Martin

Stayed 1 night in Aug 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All clean, all worked, friendly people.
Stayed 1 night in Jul 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay.
We got a slightly frosty greeting when we arrived because I’d parked my motorbike on a flagged area and not on loose stones and to be honest if I had anywhere else to go I wouldn’t have stayed but once we got checked in the rest of the staff pulled it back. The room was really comfy and clean and the recent refurbishments and done to a really nice standard. The food and restaurant staff were excellent and the breakfast was beautiful. Thankfully in this case first impressions didn’t last.
Stayed 1 night in Jul 2022

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well marked and easy to find with a lot of parking. The room was beautiful and spacious. The dinning area was also lovely and breakfast was excellent. Staff were friendly and helpful. Around the back of the property is a little pub called The Old Barn Bar which was very fun to have a drink in after check in. Strongly recommend.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention to detail and super friendly owners and staff!
Stayed 1 night in Jul 2022

2/10 Terrible

John

Stayed 1 night in Jun 2022
Response from Alice on 14 Jun 2022
Hi John, I don't have any record of you staying at the property. Please can you send me details of your stay so we can address any issues you had with the property? Regards, Alice

10/10 Excellent

Robert

Stayed 1 night in Jun 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay.
Room really lovely, with lots of extra touches, bed comfortable, good separate shower 😊 Staff friendly. Pub attached, good for evening meals as the restaurant is temporarily closed. Hotel has parking, and good kerb appeal.
Stayed 1 night in Jun 2022

10/10 Excellent

Susan

Stayed 1 night in May 2022

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, a jewel in the crown of Lewis
Stayed 1 night in Jun 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but small.
The room was very clean and well presented but very small. Also rooms are above a bar restaurant and the music is very loud and thuds in the rooms. Fortunately not late but still not to our liking . Food was ok but quite basic not restaurant level and limited choice . Staff all very friendly.
Stayed 1 night in May 2022