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Reviews of Best Western Plus Isanti

2.5 out of 5
Best Western Plus Isanti
409 Main Street, Isanti, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 235 out of 323 reviews" "
Rating 8 - Good. 57 out of 323 reviews" "
Rating 6 - Okay. 16 out of 323 reviews" "
Rating 4 - Poor. 13 out of 323 reviews" "
Rating 2 - Terrible. 2 out of 323 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean everything is. I love the design of the entire hotel and the breakfast area. The rooms are very roomy and comfortable. I was able to do work at the desk so that was so helpful. I do wish there was a bathmat available. I didn't read the directions on the towel basket to get towels exchanged by placing the basket in the hallway so that was my fault. I had been working in my room at realized at 11 am that it was time to go. As I got up to leave I got a phone call from the front desk to check in to see if I was able to check out of my room. The phone call was so friendly and a great 'check-in'. I appreciated that since I wasn't paying attention to the time, the call was still so polite and nice!
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 2 May 2024
Thank you so much for your review and feedback. We're so glad to hear that the customer service you received was top-notch. We look forward to hosting you again in the future! Safe travels.

6/10 Okay

Kristy

Travelled with family
Liked: Cleanliness, staff & service
This was a beautiful property and right off the highway which was nice. Only issues we had were a missing shower curtain and there were holes in our sheets. We would have also liked if breakfast started earlier than 7am on the weekend.
Stayed 1 night in Mar 2024

8/10 Good

Wayne

Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 2 Apr 2024
Thank you for taking the time to leave us such a wonderful rating! Our team works hard to ensure that every guest feels welcomed and comfortable. We appreciate you and look forward to welcoming you back for another stay in the future.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 4 Mar 2024
Thank you for choosing the Best Western Plus Isanti. We're thrilled to receive your perfect survey rating! Your feedback inspires us to keep delivering top-notch service. We can't wait to welcome you back!

10/10 Excellent

Kunsang

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 4 Mar 2024
Thank you for choosing the Best Western Plus Isanti. We're thrilled to receive your perfect survey rating! Your feedback inspires us to keep delivering top-notch service. We can't wait to welcome you back!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and new
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 4 Mar 2024
Thank you for choosing the Best Western Plus Isanti. We're thrilled to receive your perfect survey rating! Your feedback inspires us to keep delivering top-notch service. We can't wait to welcome you back!

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, property conditions & facilities
It was tidy staff where officiant, definitely not spotless and staff didn’t go out of there way but for the price it was adequate
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 13 Feb 2024
Thank you for sharing your feedback. We appreciate your positive comments about our tidy rooms and efficient staff. We apologize for any lapses in the staff's attentiveness.Your input is valuable, and we will address these concerns for improvement. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

d michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 13 Feb 2024
Wow! We're overjoyed to see your perfect rating in our recent survey. Your satisfaction means the world to us, and we're thrilled to have exceeded your expectations. Looking forward to welcoming you back soon!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just checked in, everything went smoothly. It’s next to hwy. 65 but so far it seems quiet. I like that it’s clean, taken care of and the front desk made it smooth and easy, very pleasant.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 13 Feb 2024
Wow! We're overjoyed to see your perfect rating in our recent survey. Your satisfaction means the world to us, and we're thrilled to have exceeded your expectations. Looking forward to welcoming you back soon!

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lost opportunity
hotel called morning of arrival to say the type room I booked was not available. Down graded to smaller room last minute not ideal
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on 13 Feb 2024
We sincerely apologize for the inconvenience caused by the last-minute room change. Your feedback is crucial, and we are committed to addressing this issue to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to make it up to you on your next visit.

10/10 Excellent

Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight business trip
Very nice hotel with friendly staff, clean rooms & a good breakfast.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 13 Feb 2024
We're thrilled to hear you enjoyed your stay! Thank you for the compliments on our friendly staff, clean rooms, and breakfast. We look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Felicity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing, the bed was super comfy, the shower was so big, staff were always doing something and super friendly, pool and hot tub were relaxing, and we would definitely go back.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 4 Feb 2024
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 17 Jan 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our clean facilities and experienced friendly service. It was our pleasure to host you, and we hope to welcome you back soon!

10/10 Excellent

Cassidy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 17 Jan 2024
We are sincerely grateful for your wonderful feedback on our hotel survey. It brings us immense joy to know that your experience was nothing short of perfect. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Patricia

Travelled with pets, Travelled with partner
Liked: Amenities
The hotel was beautiful and clean. The staff were all very friendly and professional. I would recommend staying there.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 12 Jan 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

10/10 Excellent

Kavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 17 Jan 2024
We are sincerely grateful for your wonderful feedback on our hotel survey. It brings us immense joy to know that your experience was nothing short of perfect. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back soon for another memorable stay.

4/10 Poor

Harry, Pleasant Prairie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Booked a room with 2 queen beds. One of the bed's mattress was sunken in on one side very badly. The other bed had a similar issue but not as bad. Also the sink in the bathroom was clogged/didn't drain.
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on 5 Jan 2024
Thank you for taking the time to share some feedback with us. We would like to express our apologies that you had a negative experience at our hotel. By telling us what we need to improve on, you are helping us do better in the future for our guest experience. If you choose to stay here again, we hope to exceed your expectations.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Amenities
A very nice stay. Very relaxing and comfortable. Staff were so nice at check in.
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 5 Jan 2024
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 17 Jan 2024
We are sincerely grateful for your wonderful feedback on our hotel survey. It brings us immense joy to know that your experience was nothing short of perfect. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back soon for another memorable stay.

8/10 Good

Alexabae

Stayed 1 night in Dec 2023

10/10 Excellent

Reyna

Stayed 2 nights in Nov 2023
Response from Guest Experience Manager on 17 Jan 2024
Thank you for your stellar feedback! Delighted to hear your stay was perfect. Your kind words inspire us. Look forward to hosting you again soon!

8/10 Good

Travis

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Guest Experience Manager on 1 Dec 2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!

2/10 Terrible

Hashem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not available and very inflexible
Stayed 5 nights in Nov 2023
Response from Guest Experience Manager on 28 Nov 2023
Thank you for telling us about your recent stay. If you don't mind, please reach out to our Guest Service Manager, to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at The Best Western Plus in Isanti, and we'd love another opportunity to wow you.

10/10 Excellent

Carole Evenrud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely surprise for such a small Midwest town. Thanks also for all of the special attention for our family gathering in my Brother’s honor. Everything on our stay was good/great!
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on 28 Nov 2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.

6/10 Okay

Shawn

Travelled with family
Unfortunately, the night staff told us that breakfast went to 10 am. That was only on weekends. It was Thanksgiving. So, we were not able to have breakfast. The breakfast was only served until 9am. We were hoping to enjoy something at least.
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on 26 Nov 2023
Thank you for telling us about your recent stay. My apologies that you were misinformed about our breakfast hours. I understand how this would have been frustrating. Customer satisfaction is our No. 1 priority here at The Best Western Plus in Isanti and I will use this as a training opportunity.

10/10 Excellent

Debra

Travelled with family
Really liked the location. The breakfast was very good too
Stayed 2 nights in Nov 2023
Response from Guest Experience Manager on 20 Nov 2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, easy to work with.
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on 20 Nov 2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!

8/10 Good

Jody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Comfortable beds and excellent service from the front desk staff. Recommend the king bed suite for extra space. Breakfast was just ok. Styrofoam cups for coffee? That’s just bad.
Stayed 2 nights in Nov 2023
Response from Guest Experience Manager on 16 Nov 2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.We appreciate your loyalty to our brand! We hope to see you next time you're in the area.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Experience Manager on 16 Nov 2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.We appreciate your loyalty to our brand! We hope to see you next time you're in the area.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except shower head needed to be replaced. The shower head was hard to adjust properly for good water flow due to residue build up .
Stayed 3 nights in Oct 2023
Response from Guest Experience Manager on 16 Nov 2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.We appreciate your loyalty to our brand! We hope to see you next time you're in the area.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Wow, I was really impressed by the updated finishings and cleanliness of this hotel. The breakfast was delicious--I always appreciate hot scrambled eggs and fresh fruit, though there were other tasty options as well. This stay definitely exceeded my expectations.
Stayed 1 night in Oct 2023
Response from Guest Experience Manager on 12 Oct 2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on 5 Oct 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

6/10 Okay

Kris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was really nice the drunk group of people that we're shouting from 2-4 am not great at all!!!
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on 5 Oct 2023
Thank you for taking the time to share some feedback with us. We would like to express our apologies that you had a negative experience at our hotel. By telling us what we need to improve on, you are helping us do better in the future for our guest experience. If you choose to stay here again, we hope to exceed your expectations.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Experience Manager on 5 Oct 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
trip
Came here to help our son move. Motel was clean and very nice. would come here again thank you.
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 21 Sept 2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.

10/10 Excellent

Katherine

Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 21 Sept 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

10/10 Excellent

Gail, Weldon Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was visiting family and this was a nice place to stay, the staff were very nice and helpful.
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on 21 Sept 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

10/10 Excellent

Cheryl

Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 8 Sept 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

8/10 Good

Colleen

Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 21 Sept 2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and clean
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 8 Sept 2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!

10/10 Excellent

Laura, Forest Lake

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordan checked us in and was super kind, friendly, and energetic. She made us feel excited to be here and important. We enjoyed the pool after check in and it was clean and relaxing and fun for the kids! Room/beds were clean and comfortable!
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 21 Aug 2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. I will share your kind words with Jordan. She's a gem! We’re happy to hear we met your needs and that you enjoyed your stay.

10/10 Excellent

darius

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was huge and perfect loved it breakfast in the morning was amazing
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 21 Aug 2023
Wow, you just made our day! Thank you so much for taking the time to leave us a review. We’re thrilled you enjoyed your stay with us while visiting Isanti. We look forward to seeing you again in the future!

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 8 Sept 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 8 Sept 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

8/10 Good

Michael

It should not take 20 minutes to check in. You have extra people, get them to the front to help check in.
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 21 Aug 2023
We regret to hear that we did not meet your expectations during your stay here. Please know we are working hard to make sure all our guests feel welcome and taken care of. By letting us know that we didn’t meet your expectations, we are able to take the opportunity to learn and grow as a staff. Thank you for choosing our property. We hope to see you in the future.

6/10 Okay

Mariana

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I don’t think my room was properly cleaned. And the caulk in the bathroom of my room seemed to be full of mold.
Stayed 3 nights in Jul 2023
Response from Guest Experience Manager on 25 Jul 2023
Thank you for giving us a rating and for recommending our hotel to other travelers. However, we regret to learn about the housekeeping issues you faced but we sincerely appreciate you bringing this to our attention. We are looking into this issue and hope to resolve it promptly and accurately. Thank you again!

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 8 Sept 2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 25 Jul 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!

10/10 Excellent

Tay

Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 8 Sept 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!