Exterior
Check availability

Reviews of Hampton Inn Huntsville/Village of Providence

2.5 out of 5
Hampton Inn Huntsville/Village of Providence
328 Providence Main St, Huntsville, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 245 out of 319 reviews" "
Rating 8 - Good. 50 out of 319 reviews" "
Rating 6 - Okay. 14 out of 319 reviews" "
Rating 4 - Poor. 6 out of 319 reviews" "
Rating 2 - Terrible. 4 out of 319 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jefferson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Allowed us to check in few hours early.
Stayed 2 nights in May 2024

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We arrived at night and had to call the hotel to help find it, as there is no signage on the exterior of the building. They're adding onto the hotel, so be aware of construction noise and limited parking. Things didn't improve after we checked in. Once we got to our room, the secondary door lock broke when we attempted to use it. The bed was very uncomfortable, moving greatly when either of us shifted to get more comfortable. To add to our discomfort, the pillows were small and lumpy. You'll find a lot of 5 star reviews on here as the hotel is offering an additional 1000 Hilton Honors points for a 5 star review. While l'd like to have the points, l'd rather leave an honest review.
Stayed 1 night in May 2024
Response from Hampton Inn Staff on 5 May 2024
We apologize for the confusion on finding us. We do have a big sign on the corner of providence main and town center saying Hampton Inn and another sign pointing to our parking lot.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
there was a lot of construction outside, but inside was beautiful.
Stayed 1 night in Apr 2024
Response from Hampton Inn Staff on 5 May 2024
Thank you for your kind words about the inside. We invite you to come back when we complete our additional property!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Safe place for older single person, convenient eating places- parking wasn’t as convenient with all construction
Stayed 2 nights in Apr 2024
Response from Hampton Inn Staff on 5 May 2024
Thank you for your kind words! We look forward to seeing you soon!

10/10 Excellent

Glenn R

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to Huntsville wit good dining right across the street
Stayed 3 nights in Mar 2024
Response from Hampton Inn Staff on 8 Apr 2024
Thank you for reviewing your stay here at Hampton Inn Huntsville Village of Providence. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Excellent

Zarmeena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean living space. Outside however a lot of construction. High volume traffic in Providence.
Stayed 1 night in Dec 2023
Response from Hampton inn on 4 Mar 2024
Thank you for your kind words. We strive everyday to make sure wonderful guests such as yourself feel at home! Please come back to see us soon!

6/10 Okay

Alexandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn Staff on 28 Feb 2024
Good morning, Alexandra! We are so sorry to hear that your stay was not a 5 out of 5. If we may ask, what could we have done better to improve your stay?

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great. Comfortable beds.
Stayed 2 nights in Sep 2023
Response from Hampton Inn Staff on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Awesome stay would stay again. I would recommend it to anyone
Stayed 2 nights in Feb 2024
Response from Hampton on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

10/10 Excellent

Brian

Travelled with family
Excellent stay and nice area
Stayed 1 night in Jan 2024
Response from Hampton Inn Staff on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to weather spent 3 nights in your hotel before my meetings were cancelled. Evie was so pleasant and helpful. I’ll be back and hopefully not during an ice storm.
Stayed 1 night in Jan 2024
Response from Hampton Inn Staff on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn Staff on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn Staff on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, standard hotel.
Stayed 1 night in Dec 2023
Response from Hampton Inn Staff on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hampton Inn Staff on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

10/10 Excellent

carol

Stayed 1 night in Dec 2023
Response from Hampton Inn Staff on 14 Feb 2024
Thank you for your positive review! We are looking for to you staying with us again soon!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
My second stay at this property. It’s a great location for walking to dining options and great village like feel.
Stayed 1 night in Oct 2023
Response from Hampton Inn Staff on 30 Oct 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was nice and I would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Hampton Inn on 5 Oct 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

6/10 Okay

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was for 4 days. The room was only cleaned one time. This should not be acceptable while I am being charged more than $1000.00 for my stay. I was informed during the check in about room service. It was too late at that point to make other arrangements. This was a big college reunion weekend for me and the lack of general cleaning services should have be made known during the reservation process.
Stayed 4 nights in Sep 2023
Response from Hampton Inn on 5 Oct 2023
Thank you for responding to our survey. That weekend was Alabama A&M homecoming weekend which is a big event in the city. We go by the Hilton standard for Housekeeping which are the rooms are automatically serviced Monday, Wednesday and Friday unless requested. We hope you have a wonderful week.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, great continental breakfast
Stayed 1 night in Sep 2023
Response from Hampton Inn on 2 Oct 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property surrounded by dining and shopping areas.
Stayed 1 night in Sep 2023
Response from Hampton Inn on 2 Oct 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hampton Inn Staff on 15 Aug 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water pressure was fantastic and shampoo, conditioner, lotion wear very nice. The bed was uncomfortable and for $250 night was disappointed. As a local consumer I had to pay an additional $100 for incidentals. That's so not right!
Stayed 1 night in Jul 2023

6/10 Okay

Nicole

Stayed 2 nights in Jul 2023

8/10 Good

Terria

Liked: Cleanliness, staff & service, property conditions & facilities
New Hotel - Clean and in a safe area. Doing construction so parking is a bit wonky but overall you will enjoy the stay and rest well.
Stayed 1 night in Jun 2023
Response from Hampton Staff on 30 Jun 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Danny

Stayed 1 night in Jun 2023
Response from Hampton Staff on 30 Jun 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Town Sq type vibe. Several places to eat within steps of hotel. Very enjoyable.
Stayed 1 night in Jun 2023
Response from Hampton Inn Staff on 25 Jun 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay. Was to only find out that their pool was closed. Grey location with dining in walkable distance.
Stayed 1 night in Jun 2023
Response from Hampton Inn Staff on 25 Jun 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Tamera, guin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a great area. It was clean, quiet, updated, and every one was extremely nice and helpful.
Stayed 2 nights in Jun 2023
Response from Hampton Staff on 13 Jun 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

ELEANOR C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hampton on 12 Jun 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
I like having the option to walk around and feel safe. The food was great and the atmosphere awesome. The staff at Hotel were very friendly and helpful. This is my 3rd time at this same Hotel since October.
Stayed 2 nights in Jun 2023
Response from Alisha on 6 Jun 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

6/10 Okay

Donny

Travelled with family
Liked: Cleanliness, staff & service
Elevators extremely slow. 4 floor hotel with 2 elevators and every time was a 5 minute wait. Room has a barn door that covered both the closet and bathroom. It was extremely hard to open and close, to the point my wife could not do it alone. Really annoying design.
Stayed 2 nights in Jun 2023

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sleeping on the angle!
Hotel was clean and inviting. The challenge was bed. After the first night, we realized the bed was broken. I used a book under the frame to stabilize the bed and that helped. we needed the accessible room and didn't want to move. Current construction in area caused challenges for access. The staff were helpful and the breakfast was very good for hotel food.
Stayed 4 nights in May 2023

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hampton Inn on 18 May 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hampton Inn on 18 May 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Apr 2023
Response from AGM on 4 May 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2023
Response from AGM on 4 May 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
No parking anywhere and no handicap cap parking. I am a veteran and I am use to going the extra mile but not when you are paying twice what we paid 2 years ago. I hope Expedia got its cut because I’ll never book through them again.
Stayed 1 night in Apr 2023
Response from Alisha on 21 Apr 2023
Thank you for reviewing your staff with us. On behalf of our staff, I would like to apologize for the inconvenience with parking. We do have handicap parking at our other entrance that we share with Springhill suites.

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor signage, nice place to stay.
My only major issue was that there was very limited exterior signage and the interior signage said Hilton and not Hampton inn. It was very confusing and difficult to locate. The other issue I had was that the bathroom was a sliding barn door that gave very little privacy.
Stayed 1 night in Mar 2023

10/10 Excellent

Rebeca, Germantown

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. The location is perfect to park and walk around, even with little kids. The area is so beautiful. If you decide going to this hotel in this area you’re going to enjoy it. Suggestion: I wouldn’t recommend the tacos restaurant at the corner of the hotel, you pay for some lettuce, it doesn’t worth it at all.
Stayed 2 nights in Mar 2023
Response from Alisha on 21 Apr 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Vist to Huntsville
Have stayed at this Hampton numerous times due to the location but a lot of construction going on around it which took up parking as well as just took away some of the ambience of the neighborhood. Room though is nice and the breakfast was very good with plenty of options.
Stayed 2 nights in Mar 2023
Response from Alisha on 21 Apr 2023
Thank you for reviewing your stay here at Hampton Inn Huntsville Village of Providence. On behalf of our team, I want to apologize for the inconvenience of the parking during your stay. There are a lot of changes coming to Village of Providence and we invite you to come back to experience them.

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Alisha on 21 Apr 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely phenomenal. While the property cannot help the fact that construction is going on 2 sides of the Inn, the staff did everything possible to accommodate us in providing a room that was quiet and in making certain that we were not going to be disturbed by the construction workers on our second night. The staff went far above the call of duty to make us satisfied. My hat's off to everyone who assisted us.
Stayed 2 nights in Mar 2023
Response from Alisha on 21 Apr 2023
Thank you so much for taking the time to complete our survey! It is feedback from guests like you who help us create comfortable and memorable experiences for our guests! We are delighted to hear that you had a great stay, and it fills us with great pride knowing that we have met your expectations. I hope you have a wonderful day and look forward to seeing you on your next stay with us!

8/10 Good

Britney

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The facility is nice, the staff was friendly but it was long blonde hair in all of the towels and on the comforter. Everything appeared to be clean but hair was nasty.
Stayed 1 night in Feb 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property location was convenient

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were hard and too much chlorine smell in the water.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel facility and very nice service!!
Stayed 1 night in Dec 2022

6/10 Okay

Candice

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very clean. The staff was great.
Stayed 2 nights in Nov 2022