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Reviews of The Heritage Inn

2.5 out of 5
The Heritage Inn
11790 Lexington St, Huntingdon, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 194 reviews" "
Rating 8 - Good. 79 out of 194 reviews" "
Rating 6 - Okay. 21 out of 194 reviews" "
Rating 4 - Poor. 13 out of 194 reviews" "
Rating 2 - Terrible. 11 out of 194 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Danna

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but very recently updated. Housekeeping lax. Hotel owners very accommodating.
Stayed 2 nights in May 2024
Response from management on 7 May 2024
THANK YOU

8/10 Good

Rebecca

It was fine for the price
Stayed 1 night in Apr 2024
Response from management on 7 May 2024
THANK YOU FOR BOOKING WITH US

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from management on 25 Apr 2024
TAHNK YOU

8/10 Good

Lois

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sheets were stained so it kinda freaked me out that they weren’t clean. Then I noticed the bath rug was stained and I relaxed. They were very clean. You should get rid of the stained linens.
Stayed 1 night in Mar 2024
Response from management on 25 Apr 2024
THANK YOU FOR THE FEED BACK WE WILL LOOK IN TO IT

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service
Scary
Checked in late and they didn’t have my reservation. Got to room and there were stains on the sheets. Weird people walking out by the pool area in the winter time. Only good thing about the place was their showers.
Stayed 2 nights in Feb 2024
Response from MANAGMENT on 9 Feb 2024
SORRY FOR THE INCONVENIENCE WE WILL BE LOOKING INTO THIS MATTER

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place to stay when in the area!
I’ve been staying here for many years when I visit family in the area. Very close to town but very quiet also. Since the new owners took over in 2020 they have been updating and it’s coming along nicely! I choose this place over the hotels in Camden because of the friendly owners, close to town for your needs but quiet, and the beds always give a good nights sleep. Very clean and comfortable for the family or just when it’s the wife and I. Would highly recommend!!
Stayed 1 night in Aug 2023
Response from management on 11 Aug 2023
Thank you for the nice complements.

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Only good for a place to sleep
The room itself was clean. The people running the place wasn't very friendly. There wasn't any breakfast served and also the pool was closed and they didn't mention that. Half the TV channels didn't even pick up.
Stayed 1 night in Jul 2023
Response from management on 11 Aug 2023
Sorry for the bad experience that occurred during your stay

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room and bath clean. Both cleaned after 1st day of stay as well. A/c worked well, room stayed cool. Light between beds too bright. Outlets for plugging in necessary accessories were limited. Good TV reception. Missed having king-size bed as requested due to renovations but 2 queens were fine. But beds are almost too high for short people!
Stayed 2 nights in Jul 2023
Response from management on 19 Jul 2023
SORRY ABOUT THE INCONVENIENCE.NEXT TIME WE WILL HAVE A KING SIZE FOR YOU

6/10 Okay

Steven, Powell

Business traveller
Disliked: Staff & service, property conditions & facilities
Remodeled room was nice and quiet. However the main door to the room was warped and didn't seal out the heat very well.
Stayed 5 nights in Jun 2023
Response from management on 5 Jul 2023
THANK YOU FOR BOOKING WITH US.THANK YOU FOR YOUR FEEDBACK WE WELL LOOK INTO THIS MATTER

10/10 Excellent

Daphne

Stayed 1 night in Jun 2023
Response from management on 14 Jun 2023
THANK YOU FOR THE REVIEW

8/10 Good

Kiesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They have upgraded the rooms,but the beds are not comfortable at all. The new floors and painted walls were nice since it hasn't been changed in like forty years.
Stayed 2 nights in May 2023
Response from management on 10 Jun 2023
Thank you

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
I was in one of the updated rooms and absolutely loved my stay. This was the comfiest bed I have ever slept on in a hotel! I'll definitely be staying here again next time i head out that way.
Stayed 2 nights in May 2023
Response from management on 10 Jun 2023
Thank you for the Review

4/10 Poor

Timothy

Stayed 2 nights in May 2023
Response from management on 10 Jun 2023
Thank you

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from management on 9 May 2023
THANK YOU SO MUCH

2/10 Terrible

CONSTANCE, YUMA

Stayed 1 night in May 2023
Response from management on 10 Jun 2023
Thank you

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice little motel for the price. It had amenities like hair dryer, ironing board/iron, usb charging port, etc that some more expensive hotels don't even offer. We were there on a Saturday night and didn't see or hear any other guests, which was great since it was very quiet, but a little bit sad also. I hope they do more business other times of the year.
Stayed 1 night in Mar 2023
Response from management on 6 May 2023
THANK YOU

8/10 Good

Dennis, Paragould

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower needs to be turned up it was not very hot when it was turned completely up
Stayed 1 night in Mar 2023
Response from management on 6 May 2023
THANK YOU WE WILL LOOK INTO THIS ISSUE

4/10 Poor

Faye

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nothing at all just need to improve on their customers service
Stayed 1 night in Mar 2023
Response from management on 6 May 2023
THANK YOU WE WILL LOOK INTO THIS MATTER

8/10 Good

Desiree

Liked: Cleanliness, staff & service
I was disappointed they offered breakfast and there was not any. Room was clean, bed was fine, priced correctly.
Stayed 1 night in Feb 2023

10/10 Excellent

Kayla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing great place
Stayed 2 nights in Jan 2023
Response from management on 13 Feb 2023
Thank you

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from management on 13 Feb 2023
Thank you

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable. Room clean, well laid out. Quiet area of town. Comfortable bed.
Stayed 1 night in Jan 2023
Response from management on 7 Jan 2023
Thank you

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out of room particularly in bad weather. Comfotable bed, clean room and bath. Very nice stay in a small town for a reasonable price.
Response from management on 4 Jan 2023
Thank you

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service while checking in.
Stayed 1 night in Dec 2022
Response from management on 27 Dec 2022
Thank you

8/10 Good

Delano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from management on 27 Dec 2022
Thank you

8/10 Good

Delano

Stayed 1 night in Nov 2022
Response from management on 23 Nov 2022
Thank you

6/10 Okay

Paul

Stayed 3 nights in Oct 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from management on 24 Oct 2022
thank you for booking with us

8/10 Good

Damon

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from management on 24 Oct 2022
thank you

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness, amenities
The only motel in town…would not stay again. Stayed here twice before and it was very adequate but this time there is no lobby where we previously sat to enjoy coffee, and the walls in our room were not clean. Check in was slow and the tiny foyer was very warm. There was a pungent food odor coming from behind the window. The attendant was pleasant.
Stayed 1 night in Sep 2022
Response from management on 24 Oct 2022
thank you

10/10 Excellent

Larry A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay despite being one mile outside of town.
Stayed 3 nights in Aug 2022
Response from management on 23 Aug 2022
thank you

2/10 Terrible

Teresa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room had horrible smell. Had to go out and buy air freshener. Floor was disgusting and turned feet black after showering. Cobwebs hanging from corners of the room. Walls had patch marks from repairs and were visibly dirty. Pool was empty. Breakfast not offered and sign in window stated COVID was the reason.
Stayed 1 night in Jul 2022
Response from MANAGEMENT on 4 Aug 2022
we apologize for any inconvenience

8/10 Good

Dwight

Stayed 2 nights in Mar 2022
Response from MANAGEMENT on 29 Jul 2022
Thank you

6/10 Okay

Jimmy

Liked: Cleanliness, staff & service
ok. clean with friendly staff
They advertise as having breakfast both on their site AND on their sign out front but don't have. Not even coffee or a lobby you can sit in and not have to wake up your spouse. They also advertise a pool but it is drained. The room (109) was clean. The king bed is on the firm side and so any movement causes your partner to bounce.
Stayed 2 nights in Jul 2022
Response from MANAGEMENT on 20 Jul 2022
we are working the breakfast issues hopefully it will be resolved

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice quite place short distance, at the edge of town. Budget friendly.
Stayed 1 night in Jul 2022
Response from MANAGEMENT on 20 Jul 2022
Thank you

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Quite out of the way motel on a budget. Very friendly management and accommodating.
Stayed 1 night in Jul 2022
Response from MANAGEMENT on 16 Jul 2022
Thank you

8/10 Good

Julia M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and quiet. Due to covid and staff shortges - there was no breakfast service, and the pool was not operational. It was a good central place to stay, staff was friendly and wifi and TV worked. Would stay there again.
Stayed 4 nights in Jun 2022
Response from MANAGEMENT on 28 Jun 2022
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from MANAGEMENT on 28 Jun 2022
Thank you

6/10 Okay

Janie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool has no water in it and they had a sign on the lobby saying no continental breakfast. This was the main two reasons we picked this hotel. We were disappointed.
Stayed 3 nights in Jun 2022
Response from MANAGEMENT on 28 Jun 2022
Sorry for the inconvenience we are trying to resolve this problem

6/10 Okay

Sherry

Family visit
Sadly the sweet southern charm doesn’t exist here anymore. It was like we were interrupting them when we checked in. The door to our room wouldn’t close all the way. A big gap was about 25 percent of the door from the floor up. I have never seen such a posted list of rules and extra charges anywhere we have ever stayed. The room was fairly clean but room had a stale smell.
Stayed 1 night in May 2022
Response from management on 21 May 2022
We will look into this matter an solve it but thanks for the feed back

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff and a clean room
Stayed 1 night in May 2022
Response from ragi on 16 May 2022
thank you :)

10/10 Excellent

Delano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from MANAGEMENT on 10 May 2022
Thank you for booking with us

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
It could use an upgrade the beds were ok and the smoke detector was falling from the ceiling an alarm clock did not work.
Stayed 1 night in May 2022
Response from MANAGEMENT on 10 May 2022
we will be looking into this matter an resolving it ASAP thank you for bringing it to our attention

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Really quaint hotel with friendly service and clean spaces. Was impressed.
Stayed 3 nights in Apr 2022
Response from MANAGEMENT on 26 Apr 2022
Thank you for booking with us

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Was pleasant & clean for a reasonable price. No frills but served the purpose for my overnight stay. Manager was pleasant.
Stayed 2 nights in Apr 2022
Response from MANAGEMENT on 26 Apr 2022
Thank you for booking with us

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Amenities
Front desk area reeked of curry. At dinner it permeated my room. Ask for a room far away from where the staff lives.
Stayed 1 night in Feb 2022
Response from management on 18 Feb 2022
Sorry for the inconvenience

8/10 Good

wesley

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from MANAGEMENT on 2 Feb 2022
Thank you

2/10 Terrible

Peggy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Nothing good.
Stayed 1 night in Jan 2022
Response from MANAGEMENT on 29 Jan 2022
thank you for your feedback if you had let the staff know they could have resolved the problem or the issue you were having

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Always quiet and clean. Highly recommend
Stayed 2 nights in Nov 2021
Response from MANAGEMENT on 29 Nov 2021
THANK YOU