Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of The Village at Palmas del Mar

3 out of 5
The Village at Palmas del Mar
235 Harbour Dr, Humacao, Humacao

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 36 reviews" "
Rating 8 - Good. 8 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 3 out of 36 reviews" "

8.2/10

Cleanliness

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations on 13 Mar 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Angel

Stayed 2 nights in Jan 2024

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, room comfort
Awesome
Awesome, not the first time every time a very good experience
Stayed 2 nights in Jan 2024

4/10 Poor

Joianne

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Would not recommend
Our stay at the Villages at Del Mar was disappointing. It started out with us not being able to find the building due to AppleMaps taking us to the wrong location. We had to call Hotel.com for help. They tracked down the property manager. She told us that you need to put in the name: The Villages at Del Mar and not the building address. This infomation would have been helpful instructions to send to renters. We wasted an hour trying to find our unit. Gloria, the property manager, was very helpful, once we were connected to her. On the positive side, our unit was clean, the beds were really comfortable and the pool was nice. That is the end of the positive. The rest is the not so good. The kitchen was REALLY barebones. It had dishes and silverware for 4 people, two frying pans, one small saucepan and a large pot. There was nothing for cooking in the oven. Not even one baking sheet. The lighting in this unit was really poor. For example there were no lights over the dining area so you basically had to eat dinner in the dark. The kitchen had only one light, as well. Livingroom furniture was ok. The air conditioning was a bit of a challenge to maintain. Unit seemed either too hot or too cold. The description states laundry is available but does not mention that it is $25 per day. The few employees we interacted with were very nice and helpful. If you really want to be in the Del Mar area than this unit may work for you. Be prepared to supply basic items.
Stayed 4 nights in Dec 2023
Response from Guest Services on 5 Jan 2024
We are sorry that you were not able to arrive to the property following AppleMaps. All charges are specified in the details section in Hotels.com including pet, laundry or additional parkings. We appreciate your feedback and are taking extra steps to correct them.

10/10 Excellent

Juan, Humacao

Liked: Cleanliness, property conditions & facilities
Excellent care to the guest.
Stayed 2 nights in Oct 2023
Response from Guest Relations on 2 Nov 2023
We are happy you enjoyed your stay!

10/10 Excellent

BENIGNO

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente. Muy buena opción para venir en familia.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 2 Nov 2023
Thank you for your feedback!

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is dirty, bathrooms probably it was not clean after previous guest, spit still on the sink. Shower dirty as well, room was very cold , call office to regulate temperature, no one will answer , could not leave message because was full, in the kitchen the dishwasher machine was not working, . Definitely n never will return to this place
Stayed 4 nights in Aug 2023

8/10 Good

Ramon M

Liked: Cleanliness
The property is not bad, the pool is to shallow.
Stayed 2 nights in Jul 2023

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property manager was very helpful and accommodating.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The villa was very confortable. This is a quite nice place. Everything ran smoothly from the check in to the check out. We really enjoyed the stay and definitely will book in the future again.
Stayed 2 nights in Jul 2023

8/10 Good

Emily

Liked: Cleanliness

10/10 Excellent

Ivette

Travelled with family
Very nice villa. Comfortable and close to everything.
Stayed 2 nights in Jul 2023

8/10 Good

Antonio, Vega Baja

Travelled with family
Liked: Cleanliness, property conditions & facilities
Recommended
Stayed 2 nights in Jun 2023

6/10 Okay

Erika

Travelled with family and small children, Travelled with group
Disliked: Amenities
Upon entering the room, we noticed a musty smell. We found stained towels, sheets and shower curtain. The pool is only up to 4 feet. We never had direct communication with management.
Stayed 2 nights in May 2023

2/10 Terrible

Gilberto

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was old and outdated!! Needs new furniture, updated appliances, bathrooms and kitchen needs updating as well as the entry door.
Stayed 2 nights in May 2023

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, room comfort
Awesome stay good prices
Awesome
Stayed 2 nights in May 2023

4/10 Poor

Maria

Disliked: Cleanliness, amenities
Stayed 3 nights in Apr 2023

6/10 Okay

Rosarito

Liked: Amenities

10/10 Excellent

Billijean

Stayed 8 nights in Aug 2022

6/10 Okay

Nelida

Travelled with family and small children
Liked: Amenities
I liked the space, it had two rooms, a living room and a big kitchen. I didn't like that the TV in the living room didn't work, the icemaker in the refrigerator didn't work. And the pillows and bed sheets were not washed and had a bad smell.
Stayed 2 nights in Jun 2022
Response from Guest Relations on 1 Jul 2022
We apologize that we did not exceed our expectations. For your reference, keep in mind that we do not provide daily housekeeping service as stated in our listing. The icemaker was working, just for sanitary purposes, guests need to lower the lever upon arrival.

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, room comfort
Dated facility but adequate. Convenient location.
Stayed 4 nights in May 2022
Response from Guest Relations on 16 May 2022
Thank you for your feedback. We are in the process of refreshing details in our villas in order to better serve our guests.

10/10 Excellent

Diolexis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Services on 21 Feb 2024
Nos alegra que haya disfrutado de su estadía. Aqui le esperamos nuevamente.

2/10 Terrible

Terie

I try to cancel because my mothers health and no one help!
Stayed 3 nights in Dec 2023

8/10 Good

Raul Crespo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gracias a la Sra. Gina por su profesionalismo y amabilidad muy profesional en su campo. referente a la propieda tiene sus detalles cosmeticos, la picina y areas verdes (mantenimiento).
Stayed 3 nights in Aug 2023

8/10 Good

Gladys

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly security guard at check in. Very nice property manager.
Stayed 2 nights in Aug 2023

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
5 stars
Stayed 3 nights in Jul 2023

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo.
Stayed 3 nights in Jul 2023
Response from Guest Services on 1 Aug 2023
We are happy that you enjoyed your stay!

4/10 Poor

Stephanie Quirós

Travelled with family
Disliked: Cleanliness
Check era a las 3pm nos entregaron la habitación a las 5pm, la habitación q reserve era de 1 king y 2 Queen y nos entregaron habitación de 2 king, tuvimos que cambiarla, la recepcionista estresada, baños de área de piscina sin papel y sucio, un baño de la habitación tapado, solo permitían 1 auto y no se ve como en las fotos, desorganización en fin no vuelvo.
Stayed 2 nights in Jul 2023

10/10 Excellent

gloria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fuimos para celebrar mi cumpleanos tres parejas y mi mama y mi hijo...lo pasamos super. Las facilidades excelentes, todo en los cuartos super, el aire brutal con estos calores que estan haciendo. Los volveria a alquilar sin pensarlo
Stayed 3 nights in Jun 2023

10/10 Excellent

Carmen I

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Definitivamente me encanto y volvería en algún momento.
Stayed 2 nights in Jun 2023

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El aire de la habitación no enfriaba bien
Stayed 3 nights in Apr 2023
Response from Guest Relations Manager on 2 May 2023
We are sorry that you felt the ac was not cold enough for your enjoyment.

10/10 Excellent

maria

Liked: Cleanliness, room comfort
muy buen lugar lo recomiendo
Stayed 3 nights in Mar 2023
Response from Manager on 2 May 2023
We are happy you enjoyed your stay!

8/10 Good

Denilsa

Liked: Cleanliness, property conditions & facilities
La propiedad es comida y bonita. Lo único que tengo que recalcar es que las camas de un cuarto no eran lo que decía el anuncio. Todo lo demás esta bien. Gracias
Stayed 2 nights in Mar 2023
Response from Manager on 2 May 2023
Nos alega que haya disfrutado su estadía. Las camas varían dependiendo de la villa elegida

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto me gusto todo
Stayed 2 nights in Oct 2022
Response from Guest Relations Manager on 2 Nov 2022
Nos alegra que haya disfrutado su estadía con nosotros. Esperamos verle nuevamente pronto.

10/10 Excellent

Emmanuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
5 stars
Stayed 4 nights in Sep 2022
Response from Guest Relations Manager on 2 Nov 2022
Nos alegra haya disfrutado su estadía con nosotros!

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Buenas amenidades y los cuartos. Limitado el horario de atención al visitante
Stayed 2 nights in Apr 2022
Response from Guest Relations on 3 May 2022
Nos alegra haya podido disfrutar de su estadía! Nuestra oficina está abierta entre 9am y 6pm y fuera de esa hora, siempre tenemos una persona de seguridad que puede asistir a nuestros huéspedes en cualquier situación.