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Reviews of The Old Golf House, Sure Hotel Collection by Best Western

3.5 out of 5
The Old Golf House, Sure Hotel Collection by Best Western
New Hey Road, . 0, Huddersfield, England

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 371 reviews" "
Rating 8 - Good. 169 out of 371 reviews" "
Rating 6 - Okay. 60 out of 371 reviews" "
Rating 4 - Poor. 21 out of 371 reviews" "
Rating 2 - Terrible. 13 out of 371 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

RODNEY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Reception Team on 23 Nov 2023
Dear Rodney,We are extremely sorry for the poor experience.Thanks for providing us with your feedback. Your feedback will help us improve our service. I can assure you of better experience should you book with us next time.

2/10 Terrible

Nikki

Stayed 1 night in Sep 2023

4/10 Poor

Bob

Liked: Staff & service
Disliked: Property conditions & facilities
Clearly this hotel is still in recovery from Lockdown. There are no kitchen facilities and limited options available locally. Bar was not staffed and no background music or TV to attract or encourage its use. Garden areas were overgrown and not in use. Has the potential to be a nice stopover but the website does not reflect the current conditions.
Stayed 1 night in Aug 2023

8/10 Good

Darren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff
Stayed 6 nights in Aug 2023

10/10 Excellent

William

Travelled with family
Liked: Amenities
Ideal location. Comfortable beds and rooms and welcoming staff.
Stayed 1 night in Aug 2023

2/10 Terrible

helen

After checking in we learned that the property had previously (and possibly currently) was used to house refugees and was currently being used to house some very unsavory characters who were under investigation by the police. While the hotel staff were pleasant, the people hanging around the reception area were very sketchy and made the place feel dangerous. We stayed for three nights and the threat increased with time. I expected more from a Best Western and would not recommend that anyone stay here. I will certainly not stay there again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Cory

Stayed 1 night in Jul 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great friendly and professional staff and good location with plenty parking. Bedrooms spacious but very dated. Overall good value
Stayed 1 night in Jul 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service
Lack of restaurant
Stayed 1 night in Jul 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely staff, outdated décor, terrible shower
The exceedingly friendly and helpful staff were the only shining feature on our visit to The Old Golf House. The décor is very outdated and is in desperate need of an update. The shower pressure was almost comically bad, leading to us hardly being able to clean ourselves as only a small dribble came out of the shower head. This is a known problem that has still not been fixed. The breakfast was also quite lacklustre although this is to be expected for the price. Ample parking and good access to motorways.
Stayed 2 nights in Jul 2023

8/10 Good

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 3 nights in Jun 2023

8/10 Good

Neil

Stayed 1 night in Jul 2023

4/10 Poor

Adam

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clan and comfortable although the choice on the bar was limited and there was only cold breakfast - I think the kitchen was being refurbished but it was a good choice
Stayed 1 night in Jun 2023
Response from Reception Team on 26 Jun 2023
Thank you spending the time to leave a review, we hope to see you again in the future.

2/10 Terrible

andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is still being refurbished but no mention of this on the website. No kitchen so no food and no Hot breakfast. Nearly all the local pubs/eateries are closed Monday and Tuesday. The bar area is sparse and unwelcoming. No hot water on the evening so had to move rooms. Got 1 minute of hot water in new room before it ran out. Do not stay here
Stayed 2 nights in Apr 2023
Response from Old Golf on 8 Jun 2023
Thank you for choosing Old Golf House Hotel. We are sorry we didn't reach your expectations on this occasion. However all the issues you point out are ones currently being addressed. We are confident that if you returned in future, your experience will be much improved. Thank you

8/10 Good

Ian Geoffrey

Liked: Cleanliness, staff & service, room comfort
Superb staff let down by shower issues.
The staff were outstanding and so very helpful and friendly. The stay was let down by poor shower pressure. It was difficult to wash because the water barely came out of the shower head. If this can be resolved then the stay would have been outstanding.
Stayed 2 nights in Apr 2023

8/10 Good

Ian Geoffrey

Stayed 1 night in Apr 2023

8/10 Good

Hyung Joon

Stayed 1 night in Apr 2023

10/10 Excellent

N P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Lovely hotel . Friendly staff. Very accommodating and welcoming. Nice room. Clean and good breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Stayed 1 night in Apr 2023

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok but only just
Comfortable however the property looks tired and uncared for with old dirty looking carpets in communal areas. Also the bathroom though clean had a number of problems. The toilet is too near the wall. I am slender but a large person would have to sit sideways on. The shower was difficult to operate and totally lacking in power. The sink taps were also inefficient. Bed was comfortable however but the furniture is old and outdated. Staff on reception on arrival pleasant.
Stayed 2 nights in Mar 2023

8/10 Good

Stuart

Stayed 1 night in Mar 2023

6/10 Okay

Yvonne

Stayed 2 nights in Mar 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Great staff
Staff were amazing very friendly, the hotel is a little tired , but they are doing a new food area which will make the hotel a lot better , great position right by the motorway, ideal if you don’t want to spend to much money
Stayed 1 night in Mar 2023

6/10 Okay

Mike

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice old place but….!
Lovely lady on reception. But no food available and only continental breakfast available, that wasn’t clear when I booked. The shower was just pathetic. Really low pressure and they knew of the issue apparently. It needs a refurb but I appreciate for the price of the room you get what you pay for.
Stayed 1 night in Mar 2023

10/10 Excellent

Christopher

Stayed 1 night in Feb 2023
Response from Old Golf on 15 Mar 2023
Good Evening Christopher Thank you for taking the time to leave us such a positive rating. We are delighted you enjoyed your stay hope to welcome you again in the future Kind Regards Reception

6/10 Okay

David

Business traveller
Liked: Staff & service
Really nothing special
Tyoical english hotel... comfortable with zero thrills, nice staff but just old and tired
Stayed 1 night in Feb 2023
Response from Old Golf on 15 Mar 2023
Good Evening Thank you for taking the time to leave a review. We are sorry we didn't meet all your expectations at this time but do hope to welcome you back when our restaurant is open.Kind Regards Reception

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a lovely place. On arrival we were greeted by a pleasant lady on the front desk.
Stayed 1 night in Feb 2023
Response from Old Golf on 11 Feb 2023
Good Evening IainThank you for taking the time to leave such a positive rating and lovely comments that have been passed to the member of staff who checked you in. We are delighted you enjoyed your stay and hope to be able to welcome you again in the future.Kind Regards Reception

10/10 Excellent

Paul

Stayed 1 night in Jan 2023
Response from Old Golf on 15 Mar 2023
Good Evening Paul. Thank you for taking the time to leave us such a positive rating. We are delighted you enjoyed your stay hope to welcome you again in the future Kind Regards Reception

10/10 Excellent

Robert

Stayed 1 night in Jan 2023
Response from Old Golf on 11 Feb 2023
Good Evening RobertThank you for taking the time to leave us such a positive rating.We are delighted you enjoyed your stay hope to welcome you again in the future Kind Regards Reception

6/10 Okay

Chad

Stayed 1 night in Dec 2022
Response from Old Golf on 11 Feb 2023
Good Evening Chad Thankyou for taking the time to leave a guest rating. We hope you enjoyed your stay.Kind Regards Reception

6/10 Okay

BARRY

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired
The service is friendly and I got the impression that nothing was too much trouble. Unfortunately that's the best I can say. The continental breakfast was stale and inedible. The room was clean and comfortable but very tired. Considering that it was a non-smoking hotel there was a lingering smell of stale smoke throughout much of the downstairs corridors. It's not currently in a state that would make me book again despite the friendliness of the staff.
Stayed 4 nights in Dec 2022
Response from Old Golf on 12 Feb 2023
Good Morning BarryThank you for taking the time to leave a review. Thank you for your positive comments regarding staff. We are sorry you were unhappy with your stay and have taken note of all your comments. As from April 2023 our kitchen will be fully open, offering a full cooked breakfast along with evening meals. Kind Regards The Old Golf House Hotel

4/10 Poor

Ian

Travelled with family
Find a different hotel.
I ordered a room with a double bed, I got 2 singles. There was noise and banging all night and a spotlight coming on throughout the night. Someone banged on my door at 1am then at 4am. The continental breakfast was a joke with limited choices. Reception was abandoned half the time. I complained but the owner laughed it off. I certainly won’t be going back.
Stayed 1 night in Nov 2022

4/10 Poor

Liam

Stayed 1 night in Nov 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family visit to Yorkshire!
Staff all very friendly and positive. Bedroom very warm even with no radiator on and window open at night. This is a problem I recall when I stayed at the hotel 3 years ago. Now under new management, problem still ongoing. Management need to resolve issue as it would deter me from booking again particularly during warmer weather.
Stayed 6 nights in Oct 2022
Response from Old Golf House on 5 Nov 2022
Good Evening Thank you for leaving such a positive review. Please do accept our sincere apologies for the problem you encountered with the heating. We are looking into where the problem lies and hope to have it rectified shortly.Kind Regards Reception

4/10 Poor

Philip

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Phil from Ipswich
Very tired hotel, newish clean carpets in most places but in need of a lick of paint and a general spruce up. Someone was bitterly complaining that there was not hot water. I did tell them it takes a while and you had to turn it on full. They then complained there was no ice in the bar and worst of all no marmalade at breakfast, just apricot jam.
Stayed 1 night in Oct 2022
Response from Old Golf House on 5 Nov 2022
Good Evening Thank you for taking the time to leave a review. We are sorry that we did not meet your expectations at this time.We will respond to other guests comments should they contact us but sadly cannot respond here to comments you may have heard. Kind Regards Reception

8/10 Good

Adam

Stayed 1 night in Oct 2022
Response from Old Golf House on 5 Nov 2022
Good Evening Thank you for leaving a positive rating. We are happy that you enjoyed your stay and hope to welcome you back in the future. Kind Regards Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Old Golf House on 5 Nov 2022
Good Evening Thank you for leaving a positive rating. We are happy that you enjoyed your stay and hope to welcome you back in the future. Kind Regards Reception

2/10 Terrible

David

Stayed 1 night in Oct 2022
Response from Old Golf House on 5 Nov 2022
Good Evening David We are sorry that the hotel did not meet your expectations during your stay. We do hope that you feel everything was rectified upon your departure.Regards Reception

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Old Golf House on 5 Nov 2022
Good Evening Thank you for leaving a positive rating. We are happy that you enjoyed your stay and hope to welcome you back in the future. Kind Regards Reception

10/10 Excellent

Craig

Stayed 1 night in Oct 2022
Response from Old Golf House on 5 Nov 2022
Good Evening CraigThank you for leaving such a positive rating. We're happy you enjoyed your stay with us and hope to welcome you back in the future.Kind Regards Reception

6/10 Okay

Andrew James

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Good enough for what you pay for
Over all I can't complain it was just abit disappointing. The decor needs to be upgraded a bit. It feels a bit tired, when I got into my room one of the pillows had a stain on it, And I was expecting a little bit more than just toast and boxes of cereal for the £6 that I paid for for breakfast as an additional charge. But overall I was just using it as a place to stay for a wedding. My inconveniences were minor
Stayed 2 nights in Sep 2022
Response from Old Golf House on 5 Nov 2022
Good Evening Thank you for taking the time to leave a review. We are sorry to hear that we did not meet all your expectations during your stay. Please accept our apologies for breakfast, we do usually have far more on offer. Kind Regards Reception

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, room comfort
Disappointed that there was no food or drinks available
Stayed 1 night in Sep 2022
Response from Old Golf on 18 Oct 2022
Thank you for taking the time to leave a review. We have newly reopened and hope to have our kitchen and bar open shortly. We do hope you will return once they are open.Kind Regards ReceptionThe Old Golf House

8/10 Good

Saranpal

Stayed 1 night in Sep 2022
Response from Old Golf on 18 Oct 2022
Thank you for taking the time to leave a review. We hope you enjoyed your stay.Kind regards The Old Golf House Hotel

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grest and friendly
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No lift we were on 2nd floor Otherwise a wonderful stay, staff really helpful, huge bedroom, food plentiful and delicious, good price, easy off motorway, would certainly stay again
Stayed 1 night in Mar 2020

10/10 Excellent

Brough, Durham

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some Very nice rooms nice friendly staff and nice evening meals
Stayed 2 nights in Oct 2019

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food, nice room, friendly and helpful staff. All round great value.
Stayed 1 night in Mar 2020

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We had a quick stop over as my son was visiting Huddersfield uni. Very friendly staff, lovely food and over all a very relaxing stay.
Stayed 1 night in Mar 2020