Seasonal outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Home2 Suites by Hilton Hot Springs

3 out of 5
Home2 Suites by Hilton Hot Springs
106 Catalina Circle, Hot Springs, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 329 out of 558 reviews" "
Rating 8 - Good. 127 out of 558 reviews" "
Rating 6 - Okay. 57 out of 558 reviews" "
Rating 4 - Poor. 24 out of 558 reviews" "
Rating 2 - Terrible. 21 out of 558 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto de los

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Brandy- Front Desk Home2 Suites Hot Springs on 13 May 2024
Thank You for taking your time to give a 5 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

zack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is tucked in along Hwy 7 but within six miles of most everything. Very quiet!
Stayed 2 nights in May 2024
Response from Brandy- Front Desk Home2 Suites Hot Springs on 11 May 2024
Thank you for taking your time to give us positive feedback. We are glad to hear you enjoyed your stay. We hope to see you again next time you visit Hot Springs.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property right on the lake.
Stayed 1 night in Apr 2024
Response from Brandy- Front Desk Home2 Suites Hot Springs on 28 Apr 2024
Thank you for taking your time to give us positive feedback. We are glad to hear you enjoyed your stay. We hope to see you again next time you visit Hot Springs

10/10 Excellent

Deron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Staff was very pleasant.
Stayed 1 night in Mar 2024
Response from Brandy - Front Desk Home2 Suites Hot Springs on 2 Apr 2024
Thank you for taking your time to give us positive feedback. We are glad to hear you enjoyed your stay. We hope to see you again next time you visit Hot Springs.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerks were very friendly & helpful!
Stayed 3 nights in Mar 2024
Response from Brandy - Front Desk Home2 Suites Hot Springs on 1 Apr 2024
Thank you for taking your time to give us positive feedback. We are glad to hear you enjoyed your stay. We hope to see you again next time you visit Hot Springs.

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brandy - Front Desk Home2 Suites Hot Springs on 24 Mar 2024
Thank You for taking your time to give a 5 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

6/10 Okay

Misti

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in was a breeze and both people working the front desk were wonderful! At first glance the room appeared clean but upon further inspection it was obvious that the sheets had not been changed from the previous guests. There was hair and crumbs all over the bed and pillows. I called the front desk and requested clean bedding and they quickly got some more up there. The bedding they brought was for the hide a bed so I had to call again. They got the correct bedding and when I went to put the “clean sheets” on the bed there were black spots all over the fitted sheet so we ended up going to a store and buying sheets, pillows, pillowcases and blankets. The shower had soap scum and there was hair in the shower and on the bathroom floor. We were there 2 days so I cleaned the shower and floor. We were provided one unused roll of toilet paper. The second day I seen some people from housekeeping and asked for a roll of toilet paper. The first lady I asked couldn’t understand me at all and said she couldn’t speak English so she got someone else. I asked again for toilet paper and they tried to hand me a box of Kleenex so I said no I need toilet paper/tissue paper and they handed me a roll of paper towels. I didn’t know the Spanish word for toilet paper so I went back to the store and bought my own toilet paper. Everyone was so nice but the cleanliness of this place needs vast improvement. For what we paid to stay there we shouldn’t have to buy bedding and toilet paper.
Stayed 2 nights in Mar 2024
Response from Brandy - Front Desk Home2 Suites Hot Springs on 18 Mar 2024
Thank You for taking your time to give us your feedback, we will share it with the team so we can make improvements....We are so sorry that you bought your own toilet paper, these items are always available at the front desk by phone or in person. We hope you will choose to stay with us again on your next visit to Hot Springs.

10/10 Excellent

Paulina

Stayed 1 night in Mar 2024
Response from Brandy - Front Desk Home2 Suites Hot Springs on 9 Apr 2024
Thank You for taking your time to give a 5 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

Perry, Wake Village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank you for your positive feedback. We are glad to hear you enjoyed your stay. We hope to see you again on your next visit to Hot Springs.

8/10 Good

Royce, Round Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No visible sign going into town; short driveway to property and not Home2's entry but from street to Home2 the road is HORRIBLE! Breakfast selection was a little below par from other Home 2 experiences. 3rd and 4th floors on on numer room side may see water. Even number you will see street and some condo's. Overall I would say it is worth it.
Stayed 2 nights in Mar 2024
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

EVELYN

Stayed 1 night in Feb 2024
Response from Brandy - Front Desk Home2 Suites Hot Springs on 24 Mar 2024
Thank You for taking your time to give a 5 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Surprisingly not as terrific as we are used to
We love the Home2 Suites franchise, and have admittedly high standards based on our past experiences with these properties. In that context, this property is sufficient, but it is not excellent. The main disappointment was the breakfast, which is usually fantastic. This facility substitutes instant oatmeal for hot oatmeal, and the sandwiches weren't very fresh.
Stayed 2 nights in Dec 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank you for your positive feedback. We are glad to hear you enjoyed your stay. We hope to see you again on your next visit to Hot Springs.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the room to the main lobby was clean, all the amenities were wonderful. I loved the layout of the room, the blackout curtains, etc. Staff was wonderful!
Stayed 2 nights in Dec 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank You for taking your time to give a 5 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great for weekend getaway
Everything was nice and clean because it’s a new property. Only negative was the pillows were horrible. Had no support. And the bedding was slick material and kept sliding all over and covers ended up off the bed by morning.
Stayed 1 night in Dec 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

8/10 Good

Randy

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give a 4 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give a 10 out of 10 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give a 5 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

2/10 Terrible

David

Disliked: Staff & service
Front desk clerk was incredibly rude to a Hilton Honors member upon check in and with a request to move rooms. Will never stay here again.
Stayed 1 night in Dec 2023
Response from Brenda on 9 Dec 2023
Good Evening David,We are saddened to hear that you are not satisfied with your current stay. It is my understanding from the guest service associate at the front desk that you reported a noise complaint from the room above you at 8pm this evening and we were able to immediately offer you a move to a quieter room. Please be advised that as a family friendly hotel, we do allow children to stay, and we generally try to give them a little bit of time to get settled into their room. I understand that this was an inconvenience to you, and am pleased that we were able to quickly resolve this issue for you by offering a move to a quieter location. Additionally, we must advise that at no time, do we allow knocking on another guests door to tell them to be quiet, for obvious safety and security reasons. We strive to keep all of our guests safe and secure at all times. And finally, we value all of our Hilton Honors members and we appreciate your loyalty! If a presidential suite were available, we would have happily moved you into it... But sadly, that just isn't part of the design at Home2 Suites! We do hope you enjoy the rest of your stay and thank you again for your feedback. Sincerely, Brenda Ennis Home2 Suites by Hilton Hot Springs

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Nice and quiet !
Stayed 4 nights in Nov 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

6/10 Okay

Kuangwu

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The trash bins are full.
Stayed 1 night in Nov 2023
Response from Brenda on 22 Nov 2023
Dear Kuangwu,Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback and we are saddened to hear that you were not happy with your stay. It is always our goal to provide suites that make our guests smile and we will use your feedback to improve!We hope you will consider staying with us again in the future!Sincerely,Brenda EnnisGeneral Manager

4/10 Poor

Jessie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth your money, book other hotels instead!
The room that we were given was not what we paid extra for, but we agreed to just get a studio room as long as it had a lake view which we were told that’s what we were going to get. But we came in a room with window facing nothing but a parking lot. We were lied to. Staff were not friendly at all and the breakfast was terrible. I do not recommend this hotel. It is not worth it for the price. There are plenty of better hotels in the area that are more reasonable priced and better customer service.
Stayed 1 night in Nov 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Oct 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

8/10 Good

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Quite a ways from Hot Springs attractions. Super place if you're staying for work, not as convenient if a tourist.
Stayed 2 nights in Oct 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the lake view from my room. Nothing negative to report during my stay
Stayed 1 night in Oct 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 15 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

8/10 Good

Kyle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small bathroom and uncomfortable bed
Stayed 1 night in Oct 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give a 10 out of 10 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

LOREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just watch that bump in the road outside the driveway. It will get you if you're holding a drink.
Stayed 3 nights in Sep 2023
Response from Brenda on 18 Oct 2023
Dear Loren,Thank you for your feedback! I have been complaining about that bump in the road for years now! I sure wish there was a way I could fix it myself!I am so glad that you enjoyed your stay despite the bump, and I hope to see you again on your next trip to Hot Springs.Sincerely,Brenda EnnisGeneral ManagerHome2 Suites by Hilton Hot Springs

4/10 Poor

Naveen

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give a 4 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite. It was very pleasant staff was nice property was very clean. Bed was a little hard and there was only 1 shower door. Just made a water mess. Rooms had everything you could need. Would stay again.
Stayed 3 nights in Aug 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give us your feedback. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 3 nights in Aug 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give a 5 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

8/10 Good

Rickey

Stayed 2 nights in Aug 2023
Response from Brandy - Front Desk Home2 Suites Hot Springs on 16 Mar 2024
Thank You for taking your time to give a 4 out of 5 score. We are glad to know you enjoyed your stay. We can't wait to see you again on your next visit to Hot Springs.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kyndrid on 10 Aug 2023
Dear Pam, I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Kyndrid Nichols

2/10 Terrible

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities
The mattress doesn't look like queen size at all. It's more like the regular full size bed. I got bug bites on my arms and thighs after staying two nights. There is no "Do not disturb" sign for you to hang on the door. So you will be bothered by the server every morning. I won't stay in this hotel in the future and definitely not recommend anyone to stay here.
Response from kyndrid on 10 Aug 2023
Dear William,Thank you for taking the time to share your experience about your recent stay at Home2 Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.Kyndrid Nichols

10/10 Excellent

Gardner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Kyndrid on 10 Aug 2023
Dear Gardner,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Kyndrid Nichols

8/10 Good

Mary

Stayed 1 night in Jul 2023
Response from kyndrid on 12 Jul 2023
Dear Mary, I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Kyndrid Front desk Supervisor

8/10 Good

Stacy

Stayed 2 nights in Jun 2023
Response from kyndrid on 12 Jul 2023
Dear Stacy, I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Kyndrid Front desk Supervisor

10/10 Excellent

Payton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a great location! Right next to restaurants and things to do. The rooms were perfect for bringing food back and fixing a meal in the room with all the things you would need in a normal kitchen .
Stayed 4 nights in Jun 2023
Response from Sunny on 6 Jul 2023
Dear Payton, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

10/10 Excellent

Ethan

Liked: Cleanliness
Parking is difficult. AC is too loud
Stayed 1 night in Jul 2023
Response from Sunny on 6 Jul 2023
Dear Ethan, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

10/10 Excellent

Jessica Aspen

Stayed 2 nights in Jul 2023
Response from Sunny on 6 Jul 2023
Dear Jessica, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
There was multiple things wrong with the room and people at the front desk were not very accommodating. I made my wife’s birthday a miserable time
Stayed 3 nights in Jun 2023
Response from Sunny on 6 Jul 2023
Dear Brian, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was supposed to be a queen but we have a queen and the bed was way smaller than a queen
Stayed 3 nights in Jun 2023
Response from Sunny on 6 Jul 2023
Dear William, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

10/10 Excellent

Cindy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and was just what I needed for my one night stay.
Stayed 1 night in Jun 2023
Response from Sunny on 6 Jul 2023
Dear Cindy, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

10/10 Excellent

NICK

Stayed 2 nights in May 2023
Response from Sunny on 6 Jul 2023
Dear Nick, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

10/10 Excellent

Scott, The Colony

Stayed 2 nights in May 2023
Response from Sunny on 6 Jul 2023
Dear Scott, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

10/10 Excellent

Gerardo

Stayed 2 nights in May 2023
Response from Sunny on 6 Jul 2023
Dear Gerardo, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

10/10 Excellent

Tracey

Stayed 2 nights in May 2023
Response from Sunny on 6 Jul 2023
Dear Tracey, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

4/10 Poor

Miguel

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
No working water fountain for the facility during our stay aside from the dispenser on the drink dispenser used for breakfast. The gym was awfully humid, the pool was not in service although the days were 85 degrees plus. A pet friendly location but has minimal walking/grass for dogs to roam and tend to their business. All the opportunities above made the stay highly disappointing.
Stayed 2 nights in May 2023
Response from Sunny on 6 Jul 2023
Dear Miguel, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need more carts for guests to carry their luggage on. I had to search every floor before I found one and it’s wheel was so wobbly, I could hardly push it
Stayed 1 night in Apr 2023
Response from Brenda Ennis on 1 May 2023
Dear Stephanie, Thank you so much for your recent stay at Home2 Suites by Hilton in Hot Springs. Also, thank you for letting me know about the wheels on the luggage cart. I will have our maintenance technician take a look at them today! We appreciate you feedback as it helps us to improve our guest experience! We look forward to welcoming you again in the future!Sincerely, Brenda EnnisGeneral ManagerHome2 Suites by Hilton Hot Springs

10/10 Excellent

Zachary

Stayed 1 night in Apr 2023
Response from Sunny on 6 Jul 2023
Dear Zachary, thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again. Sincerely, Sunny Patel Assistant General ManagerHome2suites by Hilton