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Reviews of Royal Hotel

2.5 out of 5
Royal Hotel
132 Firebrace St, Horsham, VIC

Reviews

6.6
Rating 10 - Excellent. 30 out of 143 reviews" "
Rating 8 - Good. 37 out of 143 reviews" "
Rating 6 - Okay. 34 out of 143 reviews" "
Rating 4 - Poor. 16 out of 143 reviews" "
Rating 2 - Terrible. 26 out of 143 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoy staying in historical pubs Everything seemed in pretty good order really
Stayed 2 nights in Mar 2024

6/10 Okay

Mathieu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at check-in were lovely and the owner seemed to care about my experience. One can see that at some point in the past, this was a grand hotel, but time has taken its toll. There is a restaurant in the hotel that seems quite popular. I understood that I was booking at a lower price point, so my expectations were tempered. My main problem is that the bed wasn't that comfortable and worse, there is a window above the room door that allows the light from the hallway to enter the room, making it very difficult to sleep - it seems such a strange setup. I had a poor sleep because of it.
Stayed 1 night in Feb 2024

2/10 Terrible

Mark

Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great Hotel with great meals, good entertainment and fantastic staff! In fact, I fell in love with one of the bar waitresses so stayed another night! Double thumbs up from me!
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Stayed 2 nights in Dec 2023

2/10 Terrible

Liz

Stayed 1 night in Dec 2023

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stopping point
This is a nice old pub in centre of city. As clean as an older building can be. Staff friendly and helpful. Possibly slightly over priced for what you actually get but would stay again.
Stayed 1 night in Dec 2023

2/10 Terrible

Jannah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not made aware of the Nightclub under our room
When we arrived and went up to our room, the smell was overwealming. It had been recently painted and the room was not ventilated. We thought we could manage that. But when we returned after dinner with friends, we were blocked at the door by security as there was a party on the ground floor. We were not told about this. The security went up and down the hallway where our room was to remove patrons that were drunk and disorderly. By 10:30pm we were tired as we had a long day of driving ahead and security told us the party would be going till 1am. We left and found another place to stay.
Stayed 1 night in Dec 2023

6/10 Okay

Sue

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We were there Friday and saturday night. Friday night they had DJ music that stopped at 2am. The noise of the crowd and music sounded like it was just outside our window. Saturday night the live band stopped at 1.30am followed by DJ music still going at 2.30am. We couldn't watch TV as the sound drowned out our TV at high volume. Dont expect a good sleep when music is on the menu. It was terrible. Would never book again. Room was confortable enough but both nights we had about 4hrs each night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Clinton

Business traveller, Travelled with partner
Liked: Property conditions & facilities
The food was amazing. Best surf and turf I’ve ever had and my partners roast pork was the best she’s ever had. The owner and staff are fantastic to meet and talk to. Bed was extremely comfortable. It’s a shame we live 5 hrs away, otherwise we’d be going there for dinner more often.
Stayed 1 night in Nov 2023

6/10 Okay

Wayne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Conveniently located amenities poor limited and outdated.
Stayed 1 night in Nov 2023

6/10 Okay

Tamara

Travelled with family
Disliked: Amenities, property conditions & facilities
Old and run down but cheap👍
Stayed 1 night in Nov 2023

4/10 Poor

Kim

Stayed 1 night in Nov 2023

6/10 Okay

wayne

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Property location convenient. But very old and needs a make over. Services lacking
Stayed 1 night in Nov 2023

4/10 Poor

Adele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The Friendly Service was great,Presentation of the hotel and the effort gone into it is Awesome. Our meals were delicious. Our room with ensuite was very clean and bed very comfortable. Thankyou to all who run it. Would definitely go back again. Very enjoyable. Sharon
Stayed 1 night in Nov 2023
Response from Kylie on 16 Nov 2023
Thank you Sharon, we value and appreciate your feedback. Glad you enjoyed the place. It’s an oldie but we do the best we can with it.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Friendly staff. Great atmosphere in the old pub and locals made us welcome
Stayed 2 nights in Nov 2023
Response from Grant on 12 Nov 2023
Hi Debra,Thank you for your review! Much appreciated!We are glad that you enjoyed your stay with us!

8/10 Good

James

Stayed 1 night in Oct 2023

10/10 Excellent

NICK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Craig

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Alexa

Stayed 1 night in Jul 2023

4/10 Poor

Kylie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at the Royal were very friendly & helpful. Rooms were clean. Pillows were great, mattress springs had "sprung".... not enough blankets.
Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I always like to stay in pubs when I can, beautiful old building with original fixtures is great, perfect for my needs and I’ll probably stay again if in town. Thanks to Grant.
Stayed 1 night in May 2023
Response from Grant on 1 Jun 2023
Hi Ash, It was nice to have you stay with us. Thanks for the positive review!Grant

2/10 Terrible

Mohit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience overall.
Stayed 1 night in May 2023
Response from Management on 16 May 2023
Hi Mohit, please let us know why it was your worst experience?

10/10 Excellent

Ben

Stayed 1 night in Apr 2023
Response from Grant on 1 Jun 2023
Thanks for the positive review!

4/10 Poor

Laural

Disliked: Cleanliness, amenities, property conditions & facilities
Should be listed as a backpackers, no policing on men using ladies ammenities, told where I could make coffee but when I was desperate for a coffee in the morning all that was there was a jug, didn’t know if I was supposed to supply the makings, no ammenities in the room just the bed. However the bed was clean and comfortable, the hall light beaming above the door into the room made falling asleep a task, banging doors along the hallway. The restaurant served large delicious meals, so large I couldn’t finish mine. Check out is carry luggage down the stairs, out the back door via beer garden around the entire building to car parked in the street. This property suitable for back packets, I would never choose to stay there again
Stayed 1 night in Apr 2023
Response from Royal Hotel on 10 Jun 2023
Hi Laural, I am sorry about the miscommunication about coffee, and the large meals (we offer take away containers if you would like). This is a pub where many enjoy the experience of staying in an original style venue, and we mention on booking that bathroom facilities are shared. People have carried their luggage down stairs also for the last 150yrs the pub has been there, however we would be more than happy to give you a hand.I am sorry the experience was not for you, but thank you for your review.

4/10 Poor

Frank

Travelled with group
Disliked: Property conditions & facilities
not anything like the brochure !
Stayed 1 night in Apr 2023

2/10 Terrible

Bogdan

Stayed 1 night in Mar 2023

6/10 Okay

Shan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Adrian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were tiny and no housekeeping service. Amenities were substandard.
Stayed 4 nights in Mar 2023

10/10 Excellent

Diane

Stayed 1 night in Mar 2023

6/10 Okay

Scott

Liked: Staff & service
It was standard pub accommodation. The room and facilities were quite basic but that is what you expect from the price. The staff were very helpful and friendly. The building itself has some nice architecture inside. The on street parking is free overnight, but you have to pay from 9am.
Stayed 1 night in Mar 2023

2/10 Terrible

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great food, terrible accommodation
Stayed 1 night in Feb 2023

6/10 Okay

Hedley

Travelled with partner
Liked: Cleanliness, staff & service
Bath wasn't properly cleaned & had to ask for a bath mat. Old room but clean.
Stayed 1 night in Feb 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old style pub accommodation
Stayed 1 night in Jan 2023

6/10 Okay

Nathan

Liked: Cleanliness, staff & service

2/10 Terrible

Taefiso

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The smell of the stairs was the first thing that put us off when we first entered the building. The bed was very uncomfortable and even the floor carpet felt very dirty and the damp smell was very unhealthy. The hallway smelt urinary and yuck and the pillows look brown and old and yuck. We didn't have access to the fridge to leave our drinks. The shower was so small and the water was dripping not running. It really made myself and my husband really uncomfortable and couldnt wait for the morning to come and get of the place.
Stayed 1 night in Nov 2022
Response from KJ on 14 Nov 2022
What room did you stay in? I have a different name under room 5 for Saturday 12th November

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good to do a wotif search, book and pay - then arrive - all when 50kms out on the run just brilliant

6/10 Okay

Gregory

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice staff but accommodation feels from 1920s. No breakfast options. Popular dinner menu.
Stayed 1 night in Oct 2022
Response from hotel on 17 Oct 2022
Thanks for you feedback Gregory. The hotel is over 100 years old. We did spend 6 weeks repainting the upstairs and having new carpets in rooms and tiling bathrooms to freshen the place up..

6/10 Okay

Bruce

Travelled with family
very central to town
Stayed 1 night in Sep 2022

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked this property as it was during a busy period and there was no other option. However, I was pleasantly surprised to find the bed clean, fresh and soft and the room cozy warm. A heater was also provided. The room itself was spacious but very old and shabby. The bathroom was clean, but extremely (extremely) old, cracked, peeling and blackened edges. In saying that, they’d cleaned it as best as possible. This hotel does the job for the price point. Also had a fridge, tv and kettle tea/coffee/milk in the room. Room 19. I think other rooms had shared facilities.
Stayed 1 night in Oct 2022
Response from hotel on 17 Oct 2022
thanks for your feedback Kelly

6/10 Okay

Clifford

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly helpful staff 👍 Window didn't shut, room was not dark.
Stayed 2 nights in Aug 2022
Response from hotel on 17 Oct 2022
Thanks for your feedback Clifford

2/10 Terrible

Andrew

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Place is straight out of the 1950’s if i had of known I would have slept in the car for the night and saved myself $100. Service was non existent and was just too much work for them to find my room key. Never again
Stayed 1 night in Aug 2022
Response from KJ on 6 Sept 2022
Clearly don’t know what the 50’s looked like. We spent 6 weeks painting throughout the place and putting down new carpets and tiles to upgrade the place. We can’t please everyone.

2/10 Terrible

Martin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was more than poor and would not recommend
Stayed 1 night in Aug 2022
Response from KJ on 2 Sept 2022
May we ask what was poor so we can improve for the future?