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Reviews of The Lucerne Inn

3.5 out of 5
The Lucerne Inn
2517 Main Rd, Holden, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 433 out of 727 reviews" "
Rating 8 - Good. 163 out of 727 reviews" "
Rating 6 - Okay. 79 out of 727 reviews" "
Rating 4 - Poor. 35 out of 727 reviews" "
Rating 2 - Terrible. 17 out of 727 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from David on 23 May 2024
Hope to see you again soon--

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from David on 6 May 2024
Thank you for your 5 star review---Come back soon

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from David on 17 Apr 2024
Thank you so muchGlad you enjoyed your stay

2/10 Terrible

Julie

Travelled with partner
Disliked: Staff & service, amenities
At check in they tried to charge me for 2 king suites, Manger copped an attitude until i said i didn't have money for 2 rooms. Than she spoke to owner and had me contact Expedia, second room that i didn't reserve was canceled. After our dinner reservation, my husband the seafood plate and he woke up throwing up sick. As were going to shower to get check out there was no hot water and very little pressure. As were packing we realized the room was infested with beetles.We were going to tell the front desk at check out, when they usually ask how your stay was. But when they realized we were checking out we got. Leave your key on the counter and staffed walked away. Was not a great experience, especially for the prices of rooms and food.
Stayed 1 night in Apr 2024
Response from David on 15 Apr 2024
You actually made 2 reservations (1 on 4/4/24 and the other on 4/9/24) --To blame us for your own mistake with an online reservation is very unfair---as for your other issues all our fish is delivered fresh daily (no other guests complaints) and after checking on the showers we found no issue with the temp or pressure--We are sorry that you were displeased wiith your very competively priced King Suite

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well-maintained and affordable rooms. Didn't price gouge us during the solar eclipse.
Stayed 1 night in Apr 2024
Response from David on 13 Apr 2024
Thank you---We try to be competitive for our marketplace

4/10 Poor

Kumar Naveen

Liked: Staff & service
Disliked: Property conditions & facilities
It’s a old property, shouldn’t expect much looking at the pics
Stayed 1 night in Apr 2024
Response from David on 8 Apr 2024
We are a 200+ year old Inn so we appreciate you being so observant --You were also given a complimentary upgrade from the Economy room that you booked so you actually were given more than you expected

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very beautiful view from my room and was a very well kept place
Stayed 1 night in Mar 2024
Response from David on 26 Mar 2024
Thank you so muchSo glad that you enjoyed your stay

6/10 Okay

Carmen

Travelled with partner
Liked: Cleanliness
The setting is breathtaking no matter what season you are there. The service, however, is lacking. They offer continental breakfast daily (except when there too few guests) but never tell you that or change prices when they don't offer that. The staff was not apologetic nor accomodating when asked about this. No big glaring issues but the small details tend to add up.
Stayed 3 nights in Mar 2024
Response from David on 15 Mar 2024
Thank you for you comments--We are always trying to improve our service

6/10 Okay

Paula, BUXTON

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful old inn, I just loved all the antiques in the hallways and rooms. The dining room looks out over a lake and it's so beautiful. The white table cloths, dark carpet gave a lovely calming feeling...love carpet in a restaurant even though it's harder to keep clean, the staff did an awesome job. Having carpet keeps the noise down from other tables. We tend to look for the amenities we like when choosing a place to stay, they didn't have a hot tub and we knew that, but the ad said they had fireplaces. When we arrived, the fireplace didn't work even though the instructions were in the room. I thought I was doing it wrong so I tried to call the front desk and the phone didn't work. So I just went to the front desk and she said the gas fireplaces don't work only the electric ones.. I would like to have known that before booking the room. But, the plus was that the tub had Jets, so I was happy. .... I had a couple appetizers because I was too late for dinner, one person told me 830 and then when I arrived at 750, she said it's actually 8pm.... That's ok too I had an appetizer and soup. SO yummy. Overall I would say 4 out of 5. And I would stay again, just not that room. 😄
Stayed 1 night in Feb 2024
Response from David on 26 Feb 2024
sorry about the issue with the fireplace---glad you enjoyed the rest of your stay

8/10 Good

Martha

Liked: Amenities
We had a wonderful stay. Lack of hot water in the tub. Quickly resolved with a move to another room. We would stay again. Love coastal areas in the winter in Maine.
Stayed 2 nights in Feb 2024
Response from David on 12 Feb 2024
So glad that you enjoyed your stay---come back soon

10/10 Excellent

Patricia M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 6 Feb 2024
We thank you for your 5/5 reviewCome back soon!!!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David on 6 Feb 2024
We thank you for your 5/5 reviewCome back soon!!!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very unique old building. We loved the fact that it was not shiny and new. The staff was tremendous, very friendly and accommodating. my wife in particular, and I love the history of old buildings. The two nights we stayed there happened to be too very cold nights. There were strong winds and negative degree chill factors outside. We were warm, cozy in our room, but it made it so the did not do any outdoor activities. We would love to go back again in the summer.
Stayed 2 nights in Feb 2024
Response from David on 5 Feb 2024
So glad you enjoyed your stay---come back soon

10/10 Excellent

Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a few times very clean rooms, nice dinning area, and great staff not to far from Bangor.
Stayed 2 nights in Jan 2024
Response from David on 26 Jan 2024
so glad that you enjoyed your stayCome back soon

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 3 Jan 2024
Come back soon--Happy and Healthy New Year

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Dec 2023
Response from David on 27 Dec 2023
Come back soon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I can't speak more highly of the Lucerne Inn and their wonderful staff. They treated my family very well and I'm certainly going to be looking to stay again when we come back that way.
Stayed 1 night in Nov 2023
Response from David on 30 Nov 2023
Thank you so much---So glasd to host you and your family---Come back soon

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful room
Stayed 1 night in Nov 2023
Response from David on 29 Nov 2023
Thank you for the 5/5 review--Please come back soon

8/10 Good

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have been better. Had high hopes for it and was disappointed. Showed up at 2 o’clock in the morning to check in. No lights on in the lobby And the host was asleep. I reserved the room five hours before arrival.
Stayed 3 nights in Nov 2023
Response from David on 29 Nov 2023
Sorry about that. We will make sure the overnight staff is more alert for late arrivals---we hope that you enjoyed the rest of your 3 night stay

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, peaceful views. Always great food!
Stayed 1 night in Nov 2023
Response from David on 28 Nov 2023
Thank you for your 5/5 rating----Please come back soon

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating . Room was clean & comfortable. Breakfast was super basic, but having stayed at other hotels, I'd rather microwave a breakfast sandwich here, than eat the nasty powdered eggs at other hotels. It was a nice holiday get away.
Stayed 2 nights in Nov 2023
Response from David on 28 Nov 2023
Thanks for those kind words--come back soon

6/10 Okay

caroline

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room we had was very clean but smelled very musty . Other then that everything was fine.
Stayed 1 night in Nov 2023
Response from David on 26 Nov 2023
We are sorry that you had any issues—we wish that you let us know as we always try to fix any issues while you are here

10/10 Excellent

Stacey

Stayed 1 night in Oct 2023
Response from David on 24 Nov 2023
Thank you—come back soon

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from David on 24 Nov 2023
Thank you—come back soon

10/10 Excellent

Donna, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from David on 22 Nov 2023
Thank you for the 5/5 review---Come back soon

10/10 Excellent

Linette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Bangor or Ellsworth. Good restaurant on premises which was a definite plus. Would stay here again.
Stayed 1 night in Nov 2023
Response from David on 18 Nov 2023
Thank you for those kind words---come back soon

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun fall getaway
Quick trip to Bangor for a fun weekend shopping and decied to stay at the Lucerne Inn. Its perfect with the in room fireplace and the beautiful views.
Stayed 1 night in Nov 2023
Response from David on 17 Nov 2023
so glad you enjoyed your stayCome back soon

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy, room was clean, lots of towels.
Stayed 1 night in Nov 2023
Response from David on 17 Nov 2023
Thank you for the 5/5 score--come back soon

10/10 Excellent

Mae

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David on 17 Nov 2023
Thank you for the 10-10Come back soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Love the views of the river and mountains.
Stayed 2 nights in Nov 2023
Response from David on 17 Nov 2023
So glad that you enjoyed your stayCome back soon

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely facility, food and service.
Stayed 1 night in Nov 2023
Response from David on 12 Nov 2023
Thank you for your 5/5 rating

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David on 7 Nov 2023
Thank you for that nice 10/10 rating

4/10 Poor

Jim

Stayed 1 night in Nov 2023
Response from David on 7 Nov 2023
As there is no reason given for your 4/10 review I’m not sure how to respond or make it better

6/10 Okay

Richard

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from David on 7 Nov 2023
Since there is no reason given for your rating I’m not sure where we could have made your stay better—we are always trying to improve

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David on 20 Oct 2023
Glad you enjoyed your stay--Come back soon

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and Awesome!
The charm and history of this place speaks for itself. Was a one of a kind experience and the staff were exceptionally friendly. We look forward to coming again.
Stayed 1 night in Oct 2023
Response from David on 27 Oct 2023
Thank you so much--Come back soon

8/10 Good

Anil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property on close to road
Stayed 1 night in Oct 2023
Response from David on 17 Oct 2023
Almost all the rooms are set back from the road—the building itself is at least 200ft from the road

4/10 Poor

Todd

Disliked: Property conditions & facilities
Large dated room. SMALL Full size bed! SMALL 15 year old TV Sad plastic fireplace insert Cracked bathroom floor tiles Pathetic breakfast spread Loud wedding reception going on most of the day Beautiful views though lol
Stayed 1 night in Oct 2023
Response from David on 17 Oct 2023
I would take your review seriously if there weren’t so many inaccuracies —it is a Queen bed not “full-size “ the TV’s have all been replaced in the last 4 years—the carpeting was replaced within the last year—We just installed electric fireplaces instead of propane for safety purposes and the breakfast is a “continental” (fresh fruit-yogurt-cereal (4 choices) coffee cake granola bars - juices - coffee and breakfast sandwiches(do need to be heated )We did have a wedding from 4-9pm

2/10 Terrible

danielle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
i honestly didnt like anything about this place except for the deck we could go out on and the tub was ok. thats about it. the bed was filthy and sheets were not changed becuz there was hair on the sheets that wasnt mine. didnt see it til we went to turn down the Comforter n theres hair...on the sheets. $300 for ONE night and to have dirty bed fireplace that didnt work front desk was no help the building needs work very badly. i will never stay there again
Stayed 1 night in Oct 2023
Response from David on 17 Oct 2023
Sorry that you had that experience---We always try to make our guests stay enjoyable--

10/10 Excellent

Efrem

Stayed 1 night in Oct 2023
Response from David on 14 Oct 2023
Thank you for your 10/10 review---come back soon

2/10 Terrible

Jerald

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom could of been cleaned especially the tub jets and the shower walls had mold on grout and the breakfast was terrible and the restaurant was closed the first night which sucked so we didn’t eat but thank god it was as the second night it was open and are room was right below it and it was noisy as hell and tons of banging around above are room and the room says it had a fire place but it didn’t work as it was gas and didn’t run there is no ice machine or refrigerator I’m room I was totally disappointed in my stay here and wouldn’t recommend this place to anyone
Stayed 2 nights in Oct 2023
Response from David on 13 Oct 2023
So sorry that you had that experience--If we were notified of any of those isuues we would have tried to remedy ASAP

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Unique "old style" hotel located about 40 mins from Acadia National Park. Nice view of the lake from the room. While clean, the room just wasn't very enjoyable for us. We didn't sleep well as it seemed the mattresses left us tossing and turning. Older TV, and furniture seemed worn out. Staff was friendly and checkin/checkout process was straight forward.
Stayed 1 night in Oct 2023
Response from David on 10 Oct 2023
We have recently updated all our mattresses (maybe the firmness wasn't agreeable)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view and friendly staff! Would definitely stay there again.
Stayed 2 nights in Oct 2023
Response from David on 10 Oct 2023
We greatly appreciate your 10/10 rating---Come back soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from David on 8 Oct 2023
Come back soon

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Views are wonderful. Food was delicious. Courteous staff. Comfortable large rooms.
Stayed 1 night in Oct 2023
Response from David on 6 Oct 2023
Thank you so much for those kind words--hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to end a day of travel.
Wonderful dinner, friendly and helpful staff. Room was very nice. too.
Stayed 1 night in Oct 2023
Response from David on 5 Oct 2023
So glad that you enjoyed your stay--Come back soon

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from David on 2 Oct 2023
Thank you for your 10/10 review---W hope you come back soon

10/10 Excellent

Tim

45 anniversary
It was so nice and relaxing. The food was really good and the view to die for
Stayed 1 night in Sep 2023
Response from David on 30 Sept 2023
So glad that you enjoyed your stay--We greatly appreciate your 10/10 rating

6/10 Okay

Rhonda L

Travelled with family
Liked: Cleanliness, room comfort
Not great
Not elderly friendly. We had to carry our luggage downstairs, no elevator. No assistance. Room was spacious, but advertised with a fireplace, but it didn’t work. The tub faucet leaked all night and the toilet wouldn’t flush.
Stayed 1 night in Sep 2023
Response from David on 30 Sept 2023
We always are willing to help anyone with their luggage--It is a 200+ year old building and unfortunately don't have any elevator access.--We always try to fix any maintenance issues if we are made aware of.----All the Propane fireplace are turned off during the summer/early fall season

8/10 Good

Ashlee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Front desk could be friendlier I felt like I wasn’t wanted there at all. Breakfast could be more options instead of cereal. Paid a lot to stay wish hot breakfast was included
Stayed 1 night in Aug 2023
Response from David on 27 Sept 2023
We value all our guests—we serve a complimentary continental breakfast which is clearly stated in all property descriptions Our property is very competitively priced for the area