Lobby

Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
4630 N Lovington Hwy, Hobbs, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 145 out of 254 reviews" "
Rating 8 - Good. 44 out of 254 reviews" "
Rating 6 - Okay. 23 out of 254 reviews" "
Rating 4 - Poor. 14 out of 254 reviews" "
Rating 2 - Terrible. 28 out of 254 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Julie Zarges

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff were on helpful on this stay. They could not even provide me with a working blow dryer. Also, the breakfast was horrible, as there was no one restocking breakfast items, etc. the waffle iron was burnt and it smelled terrible, yet no one was attending the breakfast area. Coffee ran out, not good at all.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Hello,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with some of the incidents you came across during your stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Tito

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Hello, Thank you for taking the time to leave us your feedback on your stay here with us, our team is happy to see you had such a great stay and hope to see you again in the future!

2/10 Terrible

Thomas

Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Hello, Thank you for taking the time to leave us a review, we are sorry to see that your stay was not the best but we would like you to know that our team is working hard to better our selfs for the future.

8/10 Good

Tito

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Hello,Thank you for taking the time to give us your feedback, our team is happy to see you had a great stay, and we would love to see you again in the future!

4/10 Poor

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Chose this as a stop on our way up to Roswell then Tuscon on a cross country road trip since it got late and we were tired of driving. Overall very convenient location, however the hotel is old and really not taken care of. Check in was easy enough, but then elevator was really dirty going up to our room, then when we got to the floor there were a few dirty towels spread throughout the hallway up to our room. Once in the room you could tell it's old and definitely needs a renovation, however it seemed for the most part clean enough. That was until I got in bed and 2 of the pillows had these gross looking yellow stains on them and one of them had black stains. We switched them out but still something to be wary of. Entire place needs a lift not sure I would stay again if I had an option I would pick one of the other hotels nearby.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Hello,Our team here at the Sleep Inn would like to apologize on behalf of our hotel for failing you, we would like you to know that our team is taking it all into consideration and is working to fix the problems so that in the future your stay will be better!

10/10 Excellent

Tonya, Midland

Travelled with family
Liked: Amenities, property conditions & facilities
It was clean and it was quiet. Staff was really friendly. Didn’t have to wait long.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Hello, Thank you for taking the time to leave us your feedback on your stay, our team is so happy to see that you had such a great stay here with us and we hope to see you again soon!

10/10 Excellent

hannah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good n clean
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Hello,Thank you for taking the time to leave us your feedback on your stay, we are happy to see that you had such a great stay we hope to see you in the future!

8/10 Good

Tito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I did like the breakfast , and everything else
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Hello,Our team would like to thank you for taking the time to leave us a review on your stay, we are also glad to see you had such a great stay!We look forward to seeing you in the future!

8/10 Good

Israel

Stayed 1 night in Mar 2024
Response from General Manager on 23 Apr 2024
Hello, Thank you for taking the time to leave us a review on your stay, our team joins together to thank you for choosing us and hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Hello,The Sleep Inn & Suites would like to thank you for taking the time to leave us a review on your stay here with us, and we are also happy to see you liked your stay, we look forward to seeing you in the future!

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect
Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
Hello,Our team would like to thank you for leaving us your feed back on your stay, we are glad to see you enjoyed your stay and hope to see you again in the future!

2/10 Terrible

norma

Disliked: Staff & service, room comfort
I went to relax and it was loud people running down the hallway and hitting the wall and slamming of doors i left at 5 am due to loudness.
Stayed 2 nights in Dec 2023
Response from General Manager on 7 Jan 2024
Hello,Our team would like to apoligize for the troubles you had on your stay here with us, we would have loved to know about the problem so we could have tried to do something to fix the problem, once again we apoligize.

8/10 Good

Jeffrey

Business traveller
Liked: Staff & service
Acceptable stay
This is the second time I stayed at Sleep Inn. It is acceptable
Stayed 3 nights in Dec 2023
Response from General Manager on 1 Jan 2024
Hello, Thank you for taking the time to leave us a review on your stay here with us, we are happy to see that you choose us again amd came back and had a great stay and hope to see you again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Hello,Our team here at the Sleep Inn & Suites would like to thank you for taking the time to leave us a review on your stay here with us we greatly appreciate it!

6/10 Okay

Julie Zarges

Business traveller
Liked: Amenities
Nice, everything ok, except there was a bad smell in the room and around the property
Stayed 1 night in Dec 2023
Response from General Manager on 16 Dec 2023
Hello, Thank you for taking the time to leave us your feedback, feedback from our guest really helps our team do better for the future.

2/10 Terrible

Bernadette

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice property
Stayed 1 night in Nov 2023
Response from General Manager on 25 Nov 2023
Hello, Thank you for taking the time out of your day to leave us a review, we hope to see you in the future!

2/10 Terrible

Yzabella

Stayed 2 nights in Nov 2023
Response from General Manager on 16 Dec 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Bernadette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 4 Nov 2023
Hello,Thank you for taking the time to leave us a review on your stay here with us, our team is so happy to see that you enjoyed your stay and cant wait to see you again in the future!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct 2023
Hello,We would like to thank you for taking the time to leave us a review on your stay, our team is happy to see that you loved your stay here with us and we look forward to seeing you in the future!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay !!
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Hello,Our team is happy to see that you had another great stay, and we always look forward to see you again!

6/10 Okay

JOHN, vista

Travelled with family
Liked: Staff & service, amenities
Room was dark, needs more light fixtures. Some light bulbs were burned out. Shower head needs some maintenance.
Stayed 2 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Helllo,Thank you for taking the time to leave us your feed back, we would like you to know that we will take it into consideration and we hope to see you again!

2/10 Terrible

Corina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I expect a lot out of a hotel when the prices are as high as this one was. Our floor was dirty. The toilet was broken. It was not worth the money we paid.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Hello, Our staff would like to apologize on behalf of our hotel for failing to meet your expectations, we would have loved to know at the time that way we would have been able to fix the problems. Once again we would like to apologize.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 12 Oct 2023
Hello, Thank you for taking the time to leave us a review, our team and I are happy to see that you had such a great stay and look forward to seeing you in the future.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Hello, Our team here at the Sleep Inn & Suites would like to thank you for taking the time to leave us a review, we are also glad to see that you had such a great stay and we are looking forward to seeing you in the future.Thank You!

8/10 Good

Julie Zarges

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn't able to enter the pool or hot tub with my key card. Nice hotel.
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Hello,Thank you for taking the time out of your day to leave us a review on your stay, we would like for you to know that the reason that guest key cards don't work is to prevent guest from going in after hours, but we are working on doing better.

6/10 Okay

Travis

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from General Manager on 12 Sept 2023
Hello, I want to thank you for taking the time out if your day to leave us your feed back on your stay, our team is working together to improve ourselves so that your next stay will be better !

10/10 Excellent

Teofilo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Desk Manager on 10 Sept 2023
Hello,Thank you for taking the time out of your day to leave us a review, our team is so happy to see that you had such a great stay here with us and we are looking forward to seeing you in the future!

6/10 Okay

Marty

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was put up early the first day and the second day there wasn't not but eggs,waffles, rice,and pinto beans
Stayed 2 nights in Sep 2023
Response from Front desk manager on 4 Sept 2023
Hello,We would like to thank you for leaving us your feedback on your recent stay, and would like you to know that we are working on doing a better job so that way in the future you will have a better experience, once again thank you.

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk Manager on 4 Sept 2023
Hello,Our team here at the Sleep Inn & Suites would like to thank you for leaving a review on your recent stay, we are glad to see that you had such a great stay and we look forward to see you in the future!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk Manager on 29 Aug 2023
Hello,Our team here at the Sleep Inn & Suites would like to thank you for talking the time to leave us a review, we are so happy to see that you enjoyed your stay and cant wait to see you again!

10/10 Excellent

manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk Manager on 10 Aug 2023
Thank you for taking time out of your day to leave a review we really appreciate it, and we are also glad to see you had a great stay!

2/10 Terrible

Miguel

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay would avoid this his Hotel
Nothing worked in the hotel, the shower head was so corroded that the water only came out in a trickle and it required a lot of force to adjust it. We stayed in a Handicapped Suite so it had a Handheld shower head that was broken and did not work.
Stayed 2 nights in Jul 2023
Response from Front Desk Manager on 3 Aug 2023
Good Morning,Thank you for taking time out of your day to leave us a review. We would like you to know that our team is working on fixing any problems you had that way future guest have a better stay. And we deeply apologize for the troubles.

6/10 Okay

Aundrea

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Been to a lot of Motel stays and honestly was very surprised of this Motel, check in was easy, the rooms were clean, Best Breakfast I have had than any other Motels, the lady made sure everything was fresh. If I every go back to Hobbs NM, this is where I will be staying.
Stayed 1 night in Jun 2023
Response from Front Desk Manager on 29 Jun 2023
Hello, We want to thank you for taking time out of your day to leave us a review, we are so glad that you had a great stay and enjoyed everything we look froward to seeing you again soon!

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fan in the bathroom was extremely loud and you could not shut it off. Small traces in f mold on bathroom ceiling. Front desk was excellent and breakfast was great
Stayed 2 nights in Jun 2023
Response from Front Desk Manager on 27 Jun 2023
Hello,We would like to thank you for taking the time out of your day to leave us a review, we want to apologize about the couple of incidents you came across during your stay here with us, we want to assure you that our team is working together on fixing the problem so that hopefully on your next stay it can be better.Thank you.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everybody at this property was excellent and very helpful! I was passing through from out of town all the other hotels in the area wanted like a $300 deposit because I wasn't from Lee county! So to stay here deposit free was amazing thank you sleep in!
Stayed 1 night in Jun 2023
Response from Front desk manager on 9 Jun 2023
Hello, Thank you for taking the time out if your day to leave a review. We are glad to hear that you had a great experience during your stay here with us, and we hope to see you again!

10/10 Excellent

Enrique R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the casino
Stayed 1 night in May 2023
Response from Front desk manager on 29 May 2023
Thank you for taking the time out of your day to leave us a review we really appreciate it, we are glad that our hotel was an easy access to get to your destination.

8/10 Good

Duncan

Travelled with family
Disliked: Property conditions & facilities
Lift not working and no help from staff for elderly parents
Stayed 1 night in May 2023
Response from Front desk manager on 26 May 2023
Thank you for your feed back, we are sorry to hear that we are working on fixing the problem, hopefully the next time you decide to stay with us it will be a better experience.

6/10 Okay

Mandy

Travelled with family and small children
Disliked: Staff & service
The staff was friendly when you got ahold of them. Elevator has been broken for 4 months so lugging all our stuff up and down the stairs. We are a family of 4 so we had a lot of bags. The breakfast was pretty good. Good selection to choose from. They did have fresh coffee around the clock so i was happy lol. Wouldn't stay again
Stayed 3 nights in May 2023
Response from Sleeps Inn & Suites Staff on 23 May 2023
Thank you for taking the time to give us your feedback on your stay here with us. We are happy to hear that you enjoyed our hot breakfast and our selection. We do want to apologize on the issue with the elevator not working we are working on this issue. We hope when you make your way back to this area we can get another chance and make your stay here with us better then before.

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Less than ideal.
Our stay was less than ideal. The elevator was “out” (actually had a bullet hole in it), so we had to climb 3 flights of stairs with our luggage in tow. The volume on the tv would not reach a level that could be heard over the air conditioner running. All around bad experience.
Stayed 1 night in May 2023

8/10 Good

Arne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location for going to NMJC. Clean and comfortable. Elevator broken and no apparent urgency to fix it.
Stayed 2 nights in May 2023
Response from Sleeps Inn & Suites Staff on 23 May 2023
Thank you for the review, Happy to hear our location was in a good area and easy to get to your destination.

2/10 Terrible

Kelly

Travelled with family
Disliked: Staff & service, property conditions & facilities
The elevator was broken, the pool was not accessible, the hot tub was not accessible. The ice machine was empty and the front desk attendants make you stand at the empty desk for long periods of time. I left a day earlier and had to pay Expedia for this crappy service. I will not use Expedia anymore.
Stayed 4 nights in May 2023

4/10 Poor

Karmeta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Keith

Liked: Staff & service, amenities, property conditions & facilities
The only place I recommend staying while visiting McKinney
Stayed 1 night in Apr 2023

6/10 Okay

Neira

Travelled with family
Elevator don't work
Stayed 2 nights in Apr 2023

2/10 Terrible

Johnny

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dead roaches in bathroom not the room i ordered
Stayed 1 night in Apr 2023

6/10 Okay

Kandyce

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to restaurants!
Stayed 3 nights in Apr 2023

10/10 Excellent

Nestor

Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Carol

Stayed 1 night in Mar 2023

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Friendly staff. Happy to see the pool and hot tub were operational unlike other properties nearby
Stayed 1 night in Mar 2023